Gemserv
Application/Platform Development
A comprehensive information governance project support service covering data protection, cyber security and records management based on our proprietary methodology and high authority sources, customised to meet the needs of your project. We believe in user-centred privacy and risk-informed decision making and understand the complexity of delivery in government organisations.
Features
- Enable tailored development for specific business goals and growth
- Empower with proficiency in diverse programming languages and frameworks
- Enhance engagement with intuitive UX and visually appealing UI
- Enable flexibility, adaptability, and scalable solutions for faster growth
- Ensure solutions scale seamlessly and adapt for sustainable growth
- Empower with rigorous testing for bug-free, high-performance applications
- Enable smooth operation and optimise for sustainable growth post-launch
- Enhance involvement with open, clear communication throughout development
- Showcase expertise, reliability with successful projects and satisfied clients
- Value-Driven Solutions, streamline processes and enhance customer experiences
Benefits
- Unique solutions for your business needs and objectives
- Streamlined operations and enhanced productivity
- Engaging interfaces for increased satisfaction and loyalty
- Agile methodologies for faster time-to-market
- Growth-ready solutions to accommodate your business expansion
- Long-term affordability with scalable solutions
- Trusted applications/platforms with robust testing and maintenance
- Stand out with innovative technology and solutions
- Personalised assistance and ongoing maintenance
- Thrive in the digital landscape with customised solutions
Pricing
£620 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
6 0 5 0 1 9 9 3 1 6 7 5 1 4 1
Contact
Gemserv
Leanne Thrower
Telephone: 020 7090 7763
Email: bd@gemserv.com
Planning
- Planning service
- Yes
- How the planning service works
- Working with key stakeholders Gemserv will identify the key functional and non-functional requirements for the change. These will form the basis of the evaluation model used to assure the technical requirement. These requirements will form the basis of the change plan.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- As an expert IT services provider we provide IT training, including cloud software and hosting services. At the core of all of our service delivery is close working with the client’s team. We pride ourselves on “going the extra mile” to ensure that we take every opportunity to ensure that our expertise is shared with the client staff so that our contribution is embedded and continues to add value long after the end of the assignment. Every client will have different needs so the first step will usually be a Training Needs Analysis (TNA) exercise. We would consider the outputs of the TNA jointly with the client to determine the best way for the client to meet the identified requirements for training, including the most effective and value for money approaches for the client for delivering the training. We can undertake or support training in a number of areas such as: Specialist training for architects, developers, and testers; training for support staff working to maintain the service in production including operating the service desk and incident and problem management and end user training.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our digital transformation service will identify technical requirements, opportunities for efficiencies and savings through migration of current processes to a new or different cloud environment. We would expect the detailed migration projects to form technical sub-projects within the wider change programme. These could be co-ordinated by your retained function, or through a service such as Gemserv’s Project/Programme Management Office - Establishment, Delivery and Improvement.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Working with key stakeholders Gemserv will identify the key functional and non-functional requirements for the change. These will form the basis of the evaluation models used to quality assure and test processes.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We have expertise and alliances across many Cloud service provider. We can provide any ongoing support package that a client may require. We are able to flex levels of support to meet changes in demand, for example we can provide enhanced support during transition or roll-out phases.
Service scope
- Service constraints
- Our service model is flexible and has no absolute constraints. We are able to offer bespoke packages to clients that include only the features that they need to support their business or organisation.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Gemserv aim to respond to all ticketing requests within 1 working day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- Our service model is flexible. We are able to offer bespoke packages to clients that include only the features that they need to support their business or organisation. Each client that we support is assigned a Support Account Manager to act as a single point of contact and to participate in regular reviews with the client. Any specific resources and costs for support would be identified during the process of clarifying requirements and agreeing charges with the client prior to any order being placed.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 31/01/2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fighting Climate Change
Gemserv is a purpose driven, B-Corp accredited organisation with a dedicated low carbon business unit. Accordingly, fighting climate change and promoting environmental and sustainability principles are embedded within our culture and practices as an organisation, as well as how we deliver our engagements and contracts with our clients. For example:
• Gemserv has achieved CarbonNeutral® status and is certified to have met a target for zero emissions in accordance with the CarbonNeutral Protocol and aligned to the Science Based Targets Initiative methodology.
• Gemserv allow 1 extra day of annual leave to for staff to take low carbon transport rather than air travel.
• Gemserv support a salary sacrifice scheme for EVs and bikes through the cycle-to-work scheme to encourage staff
• 100% of Gemserv’s office waste is recycled or used to generate energy with none to landfill.
• We continue to demand more from our supply-chain, such as removing single use plastic from the products we buy and using 100% recycled paper.
• Gemserv are an accredited B-Corp with a score of 103.4 including a strong score of 11.3 for environment.
• Gemserv has a dedicated ESG committee tasked with monitoring and improving our ESG initiatives, including carbon reduction.
• The emissions Gemserv have not been able to avoid as a business have been offset by a solar project in East Asia.
Gemserv’s environmental credentials will minimise the impact of the delivery of the contract on the environment and in terms of carbon emissions. We would for example, prioritise remote working and low carbon travel options for face-to face meetings. We would share information on our estimated carbon consumption with our clients and seek to deliver carbon impact of close to zero.Covid-19 recovery
Gemserv is committed to supporting the health and wellbeing of our staff through the covid-19 pandemic as well as contributing to the economic recovery of people and businesses right across the UK. To support the recovery from the pandemic we have:
• Hired one apprentice within the last year, and currently working to use our apprenticeship levy pledge to support local businesses with apprentices.
• All Gemserv staff are entitled to take advantage of flexible and hybrid working policies including 3 days remote working, and our ‘work from anywhere’ policy to enable employees to manage work/life balance and maintain social distancing during the pandemic.
• Gemserv have a company profile across the UK, with offices in Birmingham and London, are expanding further, creating more job opportunities within Gemserv, employing new graduates and individuals with different backgrounds from across the country.
• All Gemserv staff have one day’s volunteering leave in the community.
• Hired one intern from a disadvantaged background for a 6 month internship through the I have a voice charity
Gemserv will continue to be committed to supporting job creation, and supporting people and communities adversely impacted by covid-19. We have and will continue to work with our supply chain across the country to deliver more opportunities to collaborate on contracts where appropriate and support their recovery from the pandemic.
We will continue to work with disadvantaged people to expand our offer further and bring in talent from a wide range of communities and places, involving them on the contracts we win and, in the process, helping to address the adverse social and economic impacts of the pandemic in the process.Tackling economic inequality
Gemserv are committed to promoting the development of our staff and tackling workplace inequality. Gemserv have:
• 9 Internships/placements across 2023 and 8 planned for 2024, with 2 placements supporting a University programme targeted at socio-economically disadvantaged or disabled students.
• Received Investors in People Gold certification
• Achieved B-Corp certification highlighting our commitment to the highest standards of ESG.
• Delivered 50training sessions in 2023 , with 54% of staff undertaking development opportunities in 2023
• For the FY 2023 18 employees (9% of the business) were on Structured Career Development Plans. This forms part of our Talent Management Programme to develop relevant skills and progress our employees’ careers
Each contract will allow Gemserv to expand the development for our staff, as well as providing much needed support to programmes Gemserv has invested in to expand opportunities for disadvantaged people. Where possible, we would seek to involve our graduates, apprentices, or Kickstart employees through the contract and support our staff to engage with mentoring schemes to support their development.
We have a diverse supply chain, and as an SME ourselves, Gemserv have an extensive network of partners and suppliers. Like us, a significant proportion of our partners and suppliers are also SME’s based right across the UK and Northern Ireland. Ensuring that our supply chain, our activities and that our data and the data of our clients are secure is a priority for Gemserv. We have a dedicated cyber-security consultancy, full of experienced professional consultants who support our clients and our business to stay secure.
• We are Cyber Essentials Plus accredited and have specific cyber liability insurance worth £5,000,000.Equal opportunity
Gemserv are committed to promoting equality, diversity and inclusion through our practices and policies as a business and through delivery of our contracts. These values are core to our culture as a company, and we have taken material steps to ensure these are at the heart of what we do. For example:
• We operate in adherence to our Equality, Diversity & Inclusion (ED&I) initiative, which enshrines and supports the organisation’s aim for a physically and culturally diverse workforce. Our ED&I Focus Group is a Board Level, Director-led initiative, with diversity targets included within our strategic and operational business plans.
• Gemserv are a Disability Confident Committed employer with intentions to progress to full Disability Confident certified.
• Gemserv are signatories to the Armed Forces Covenant and employ ex-service people in Gemserv.
•
• Gemserv delivers Diversity and Inclusion Awareness Training, communications and employee led support groups. .
• All line managers receive line manager training to ensure all our staff receive high quality line management and support in the workplace
Gemserv are a company with a diverse workforce from a range of backgrounds, and staff contracted to work on our contracts will reflect this. We would commit to ensuring that the ED&I Committee would monitor and ensure that the gender, BAME and LGBTQ representation within the contract team will at least match that of Gemserv as an organisation overall.Wellbeing
Gemserv are committed to our staff’s health and wellbeing and put on a range of comprehensive health and wellbeing support for our staff, which ensures that they are motivated and able to perform their roles to the best of their ability.
We are also committed to our communities and the people we work for and with, investing our time and money into charitable causes.
• Each year, Gemserv runs mental awareness sessions, delivered by MIND, for all employees;
• Gemserv has 7 Mental Health First Aiders which will provide support to our staff working on the contract
• Gemserv provides free access to our YULife Employee Assistance Programme, BUPA health Care, Annual BUPA health check, BUPA dental insurance and the YUlife App, which promote healthy lifestyles, meditation and mindfulness sessions which would be available to employees on the contract.
• Gemserv utilise BUPA Occupational Health to provide independent advice and guidance on supporting employees with enduring/chronic health and mental health conditions to thrive and progress in work will be made available.
• All Gemserv staff have one day’s volunteering leave in the community.
• All staff are subject to flexible and hybrid working policies including 3 days per week remote working, and our ‘work from anywhere’ policy to enable employees to manage work/life balance
Gemserv will support health and wellbeing in our contracted staff by making wellbeing sessions available, and by ensuring that staff volunteering days are used working with charities in their local communities.
Pricing
- Price
- £620 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bd@gemserv.com.
Tell them what format you need. It will help if you say what assistive technology you use.