CyberIAM Holdings Ltd

BeyondTrust Identity Security Insights

BeyondTrust Identity Security Insights is a solution providing a way to gain a centralised view of identities, entitlements and privileged access across your IT estate and detect threats resulting from compromised identities and privileged access misuse.

Features

• Identity-Threat Detection- Detect identity-based anomalies and known attack techniques
• Identity Analysis- Visibility over each identity and associated risk factors
• Cloud Access Visibility- Discover and audit permissions across multicloud footprint
• Cloud Entitlement Guidance- CIEM capabilities to easily adjust cloud entitlements
• Proactive Recommendations- reducing attack surfaces and address identity hygiene issues
• Centralised Dashboard- unified viewof identities across your entire IT estate
• Powerful Integrations- Leverage your current technology stack and security investments
• Rapid Deployment- running in 30 minutes, actionable findings same-day

Benefits

• Unified Cross-Platform Visibility- one holistic view of identities and access
• Rapid Deployment- running in 30 minutes, actionable findings same-day
• Proactive Identity Hygiene- Leverage actionable recommendations, accelerate threat investigations
• Cloud Least Privilege- Discover, visualize, audit entitlements across multicloud footprint
• Privilege Creep Prevention- assess, adjust, prevent excessive permissions for identities
• Integrated Ecosystem- Boost the capabilities and intelligence of connected solutions

£19 to £45 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cyberiam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

605121817451153

Contact

Andy Pinnington
08443350012
sales@cyberiam.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BeyondTrust Password Safe (On Premise), BeyondTrust Password Safe Cloud, BeyondTrust Privileged Remote Access Cloud, BeyondTrust Endpoint Privilege Management Cloud, BeyondTrust Remote Support Cloud.
• Cloud deployment model: Public cloud
• Service constraints: Currently hosted in US region with further region planned for later in 2024
• System requirements: No System Requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "The content of an Incident as supplied initially is used to identify the incident Severity Level using Table 1 below as a guide.; Severity Levels range from Severity Level 1 (Critical) to Severity Level 3 (Low Priority). In collaboration with you, we will make a; reasonable determination of the Severity Level of your incident and respond accordingly. The Severity Level may also be adjusted; as the Incident progresses towards resolution.; ; Severity 1 : First response within 30 minutes; Severity 2 : First response within 24 hours; Severity 3 : First response within 24 hours"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via our website https://www.beyondtrust.com/myportal
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Standard : Included with the Cloud Service offering; Technical Account Manager (additional cost) : BeyondTrust Technical Account Managers (TAMs) help ensure you are receiving maximum value from your BeyondTrust investment. BeyondTrust TAMs are senior technical resources who will partner with you to gain an in-depth knowledge of your businesses privileged access needs and map them onto your Identity Security Insights platform. Your Beyond trust TAM will become your trusted advisor and your advocate within BeyondTrust and is uniquely positioned to provide a proactive approach to the support and ongoing operation of your BeyondTrust investment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BeyondTrust Identity Security Insights Service enables customers to receive enablement training services as part of their acquisition. For self-service, beyondtrust.com/docs delivers a comprehensive archive of documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All account, entitlement, detection and recommendation information can be exported by the customer at any time
• End-of-contract process: Customer will see subscription expiration messages prior to contract enda date and an access disabled message on contract expiration. 7 days after contract expiration the customer will no longer have access to the service but access can be restored, along with the data for up to 37 days from contract end date. After 38 days from contract end date the customer environment and all dat a held within will be permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customers can choose how to authenticate to the service, how they want to logically separate the data as well as what data to injest and what events to send out from the service. They also have the option to create rules to handle certain detections or recommendations differently.

Scaling

• Independence of resources: BeyondTrust's Cloud services team actively monitor customer's environments and provision resources as required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Professional Services, Managed Services, Expert Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Customer data in Identity Security Insights are segmented/tagged with a unique identifier within the data lake.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Download option is available within the customer interface
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.beyondtrust.com/cloud-service-level
• Approach to resilience: Each AWS Region contains, on average, approximately three to six Availability Zones. All customer EC2 instances and their Elastic Block Storage (EBS) volumes are replicated and mirrored within the customer's availability zone to provide the customer with seamless disaster recovery options for the solution and stored data.
• Outage reporting: "Site24x7 is used to monitor the performance of Endpoint Privilege Management instances. During the build process, each hosted instance is linked to Site24x7 automatically. Regular health checks are conducted to guarantee every instance functions as expected. If a health check fails twice in a row, the instance is flagged as down and an alert is sent. Alerts come in the form of notifications on the Site24x7; dashboard and emails. Taking advantage of multiple geographical locations, global accessibility is ensured"

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access management is strictly governed and controlled using BeyondTrust's own high-security Privileged Remote Access technology alongside access management integrated into change management (ITSM) systems along with identity verification through corporate Single Sign-On; PingOne
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Perry Johnson, Registras Incorporated
• ISO/IEC 27001 accreditation date: 25/06/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BeyondTrust has implemented and continuously maintains a robust security program and Information Security Management System (ISMS), containing appropriate security policies, practices, and procedures to protect our corporate and cloud environments to mitigate any unauthorized access, destruction, use, modification, or disclosure of our organization’s data, and more importantly, our customer’s data.; The ISMS is certified under the rigorous standards of ISO/IEC 27001 and a Privacy Information Management System (PIMS) that is certified under ISO/IEC 27701. In addition, numerous security and compliance audits are performed to assess our corporate practices, product portfolio, and cloud environments under the AICPA SOC 2 Type II requirements.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management process is established to formalize each Change Request, change approval, change implementation and pre/post-implementation testing of the Information Systems affected by the change. Policy is reviewed annually/as required, approved by the GRC Committee. Policy addresses all facets of change management within the organization for all critical business systems and processes and are submitted for review/approval to the Change Advisory Board (CAB). All changes to production environment/system are required to submit a change request per BeyondTrust policy. Requests must contain asummary of recommendations, a risk assessment must be completed based on impact, test criteria, back out plan, management approval.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: BeyondTrust maintains a formal Vulnerability Management Plan that addresses vulnerabilities discovered through vulnerability scanning and penetration testing. This plan is approved by the GRC Committee and is reviewed annually or as needed. The plan sets forth specific timeframes for finding mitigations based upon criticality.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: BeyondTrust uses a vulnerability management solution in our cloud environment(s). The solution scans at least every 24 hours and submits its findings back to the main console as well as to our SIEM. This includes IAM misconfigurations, authentication, lateral movement, data at risk, neglected assets, network misconfigurations, and vulnerabilities. All of the items listed above are alerted to the BeyondTrust InfoSec team, analyzed, and acted on based on validity and criticality.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: BeyondTrust has a formal Cybersecurity Incident Response Plan (CIRP) that is reviewed/tested annually, and approved by the Executive Leadership Team. This plan addresses all facets of incident response within the organization for all critical business systems and processes which contains all the steps necessary for identification, containment, eradication, recovery, and incorporating lessons learned to overall plan improvement.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CyberIAM, our environmental footprint is significantly smaller than similarly sized organizations due to numerous different factors which are built into our core business processes. We are an entirely paperless business, eliminating our reliance on paper for printing. CyberIAM also utilises a public cloud environment for our IT infrastructure, minimising our environmental impact, as resources are shared across Microsoft’s datacenters. We do not house our own data centres, keeping our carbon footprint small. We are also committed to recycling and re-using IT hardware, which is recycled wherever possible by approved suppliers, to guarantee that the hardware is recycled in the most environmentally friendly way possible. Furthermore, plastics are not used in any CyberIAM offices or for any business processes.

  Covid-19 recovery

  As an organization, CyberIAM responded quickly to the Covid-19 pandemic, enabling our employees to work from home and continue to do so as they wish, allowing for flexibility. This enables CyberIAM to adapt to any COVID-19-related challenges and to provide our services at all times without disruption. CyberIAM regularly holds company meetings and virtual social events which allow everyone to communicate and socialize without risk. Now that staff are permitted to return to offices, there are suggestion boxes for employees to anonymously let us know about anything that would help them carry out their duties safely and comfortably. CyberIAM’s offices also have COVID-19 rapid flow tests, hand sanitisers and temperature monitors available at all times

  Tackling economic inequality

  At CyberIAM we are committed to diversity, inclusion and equality. Our employees hail from all around the globe and are all paid higher than the national average in each territory.

  Equal opportunity

  Our equal opportunities policy is in place to enforce our firm belief in equality for all. Everybody at the company has the same opportunity for training, recruitment and selection. Our jobs are advertised to a diverse audience and our employees come from around the world including the UK, South Africa, Spain, Philippines and Australia. We specify that our initiatives need to include gender representation and typically under supported, disadvantaged groups. Most recently CyberIAM celebrated Eid in April and May 2022. We also offer a women’s support network group for the women in our company of all ages, ethnicities and backgrounds.

  Wellbeing

  Our offices are stocked with fruit, snacks and drinks to support the health and wellbeing of our employees. We also have a social committee who organize and run events for the company, ensuring everybody gets to have fun and socialize if they wish to. We have an open-door policy where people are encouraged to share and resolve any worries they have; we work with our employees to ensure they are happy and comfortable, e.g. flexible working hours to accommodate childcare needs. We work hard for our inclusive and supportive culture where everyone and their views, beliefs and goals are respected.

Pricing

• Price: £19 to £45 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cyberiam.com. Tell them what format you need. It will help if you say what assistive technology you use.