PURPLE MATRIX LIMITED

Eden Software

Eden Software offers a comprehensive cloud-based management solution tailored for Mortuary, Bereavement, Medical Examiner, and Anatomy services, serving NHS, public/private mortuaries, and School of Medicine Anatomy offices.

Features

• Comprehensive deceased management & dashboards
• Embedded validation workflows aligned to HTA, MCCD and ME processes
• Scheduled and auditable ID, condition, specimen and body-part checks
• Implant lifecycle tracking with warnings for deactivation and release
• Medical Examiner scrutiny (hospital and community deaths)
• Correspondence (phonecalls, emails, notes) and Property release handling
• Multi-diary scheduling (PMs, viewings, family rooms)
• Real-time autopsy reporting with pre-populated forms
• 50+ Standard reports (including built in report builder functionality)
• HTA compliant (condition checks, ID checks, specimen handling/disposal, auditable)

Benefits

• Improved operational efficiency
• Improved service to family members
• Reduced length of stay of deceased in mortuary
• Reduction of day to day risks
• Fully auditable (user access and edits)
• Strict adherence to Human Tissue Authority (HTA) guidelines
• Comprehensive management KPI reporting
• Centralised and accessible by entire team at once
• Turnaround time monitoring and reporting
• FD overstay reporting

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@purplematrix.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

605489029561100

Contact

Dylan Popovic
020 3994 5353
accounts@purplematrix.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Stable Internet Connection
  • Tablets or Touchscreen laptops (if digital signatures is required)

User support

• Email or online ticketing support: Yes
• Support response times: Eden SaaS license includes the following support Service Level Agreement at no additional cost.; Critical Issues = 1 hour response; 6 hour resolution.; High priority Issues = 4 working hours response.; Service desk is available 9am to 6pm Monday-Friday with an optional round the clock (24/7/365) PAYG engineer on call service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Eden SaaS licence includes a user break-fix support.; We can offer additional support plans that would include "how do I.." and "hand holding" services at additional cost.; We provide both technical account manager and cloud support engineers as part of our support service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We deliver online user training sessions (via Teams) and we offer contextual help/knowledge base accessible to users once logged on.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Eden provides csv export of all data on last day of contract.
• End-of-contract process: Eden will offer basic export of data in csv format and subsequently destroy the data held after 30 days. Eden technical team is happy to engage in migration support activity to new platform at additional cost if required.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Although Eden web application will resize to fit any screen resolution, best end user experience will be achieved on full HD or better resolution on desktop, laptop or iPad/android tablet devices.; Although it is theoretically possible to use Eden on smart phones, this should be used only in disaster recovery situations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Eden is primarily accessible through a Graphical User Interface (GUI) through a web browser URL.; We do however also offer a Rest API interface for reporting and business intelligence purposes.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Eden is dedicated to serving mortuary, bereavement, medical examiners and anatomy centre staff with an interface tailored to their unique needs, recognizing that widespread assistive technologies like screen readers are not applicable. Our focus is on ensuring accessibility through screen magnifiers, optimal performance across various screen resolutions, and easy resizing to accommodate different devices. We prioritize high-contrast color schemes for clear legibility, supporting users with visual impairments. Our commitment to accessibility is ongoing, driven by user feedback to continuously improve Eden for our specialized audience. While we do not utilize certain assistive technologies, we maintain a user-friendly and accessible environment for the vital work of our users.
• API: Yes
• What users can and can't do using the API: Eden offers two APIs:; 1. Reporting API: offers read only access to different data sets that can be consumed for reporting or business intelligence.; 2. Patient demographic lookup API (used to facilitate automated entry of deceased record into Eden by means of barcode/QR code scanning and lookup of patient demographic data from hospital patient records)
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can request customisation that may include adding/removing of data capture, changing of workflow/validation rules, custom reports and forms.; Some customisation can be performed by Eden Administrators and some has to be carried our by Eden development team.

Scaling

• Independence of resources: Eden is delivered on exclusive, dedicated instances ensuring that usage on other customer deployments cannot impact another Eden client.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be provided upon request to include active users, logon times, audit logs, service desk tickets, SLA, availability %.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be interrogated and results exported in either pdf of XLSX/CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer 99.5% service availability guarantee.; In case of service availability falling below this standard, we offer service credits as outlined in our Master Services Agreement.
• Approach to resilience: Our service operates in Microsoft Azure and enjoys all the usual resilience and availability provisions offered by Microsoft. Full details can be provided upon request.
• Outage reporting: We report any service outages by email to individual points of contact.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can only logon to the platform using named accounts secured with MFA and can only access client data by means of access through a secure jump-box with additional security
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified and thus strictly follow the ISO27001 standard for our information security policies and processes.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to our software solution are tracked on Microsoft DevOPS platform with usual versioning, branching and deployment pipelines. All deployments are evaluated on our Dev environment before being promoted to UAT deployments and subsequently promoted to production environments. All major software releases are tested for application security within OWASP framework.; Changes to our hosting/service delivery platform are tracked on our service desk ticketing system and treated as change requests with risk/impact analysis being performed and rollback plans documented.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All our service components are managed by a market leading RMM tool which provides at a glance visibility of patch status of all devices and offers the ability to deploy patches in near real-time following patch release. Our services are furthermore secured and monitored by Azure Sentinel SIEM deployment which continually monitors for vulnerabilities and alerts us to any incidents.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We utilise a market leading XDR solution (next gen threat detection and response) which is monitored 24/7. In case of discovery of a compromise (or suspected compromise) we follow a defined runbook to take immediate action as appropriate (e.g. exclude device from network, pull infected emails from user inboxes, stop access to servers in case of lateral movement, etc). This service is co-managed on 24/7/365 basis and incidents are responded as soon as indicators of compromise are identified.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: All suspected or actual security incidents are immediately reported to director level using our internal support ticketing platform. This results in P1 priority investigation being triggered within 30 minutes. Once prelimianry results of the investigation are available, we provide a preliminary incident report and circulate to any affected clients/external parties. Once the root cause of the incident is identified, corrective action is scheduled depending on severity of the incident (e.g. 1 hour, 1 day, 1 week) and full incident report is provided once all root case analysis and remedial and preventative corrective actions have been identified.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited time trial available with full functionality

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd (UKAS)
• ISO/IEC 27001 accreditation date: Wednesday 5 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 631a7610-5dbe-4b48-bc4e-0cec38e7d2d1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4b2532de-3983-492b-a6f5-935d0a74e04b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@purplematrix.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.