THRIVE CSR LIMITED

Volunteering & Fundraising Management Platform

Software for promoting, tracking and reporting Employee Volunteering opportunities & Employee Charity Fundraising activity.

Our software tool provides 'end-to-end' management of the Employee Volunteering and Fundraising activities: from promoting opportunities; through to enabling volunteer sign-up; automatic tracking and verification; gathering feedback and reporting.

Features

• Portal for uploading and promoting opportunities to employees
• Employees can search for opportunities and self-register
• Automatic matching skills volunteer skills with available opportunities
• Tracking of participation & verification of fundraising
• Dashboards for admins to set-up, review and manage activities
• Handling of volunteer requests/suggestions from staff or charities
• Automatic collection of feedback from volunteers and charities
• Ability to view and share all feedback
• Reports on all your activity in real-time & CSV exports
• Integration with single sign on

Benefits

• 50% reduction in admin compared to using spreadsheets and emails
• Boost participation and achieve faster sign-up rates
• Collect feedback and images with no time input from admins
• Better understand your community impact and continually improve your programme
• Easily share feedback, stories and stats to promote your programme
• Charity partners can easily submit or upload volunteering suggestions/requests
• All volunteering & fundraising data available in real-time
• Boost employee engagement & organisational reputation

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@thrive-platform.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

605540896515598

Contact

Thrive Sales
020 3488 5061
sales@thrive-platform.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: A modern web browser and ability to use the internet

User support

• Email or online ticketing support: Yes
• Support response times: Normally within 4 hours, service is provided during the working week
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Basic interaction testing
• Onsite support: Yes, at extra cost
• Support levels: A dedicated account manager is provided and access to email based help desk is provided.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Even before the contract is agreed you will be allocated a dedicated customer success manager, who will be in charge of scheduling training and taking you through the onboarding journey. The particular journey will be tailored to your needs but generally includes a number of training sessions delivered for you and your team - including the ability for this to be in person (at an additional cost) if desirable.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: DOCX
• End-of-contract data extraction: Users can extract key data at any time during the project using the built in data extraction tools, this service is also available at the termination of the contract. At contract termination we ensure you have successfully downloaded your data before securing deleting it from our platform.
• End-of-contract process: The ability for you to export your data, as you own all data you put into the platform is included. Once you have confirmed that you have safely received your data from the platform, your data is then securely deleted.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Nill
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A service interface is provided which allows for many parts of the platform to be customised/configured, including user access.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: A range of tests with different technologies and browsers.
• API: Yes
• What users can and can't do using the API: All major platform functions are also available via API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A large range of platform features can be customised, either via the admin interface or through discussion with our support desk.

Scaling

• Independence of resources: As a cloud native platform we scale transparently based on demand and so will automatically add/remove cloud resources as demand changes to ensure suitable access times are always maintained.

Analytics

• Service usage metrics: Yes
• Metrics types: Utilisation, up time, number of active users etc
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Via the reporting menu within the platform
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% uptime and refund if this is not met (this refund requirement has never been triggered)
• Approach to resilience: We use at least 2 availability zones for all key processes. More information available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Strict authentication controls in place including but not limited to:; ; Full Personal Accountability (FPA) - unique accounts, logging, monitoring and audit; ; Multifactor Authentication (MFA); ; Password complexity requirements; ; VPN; ; Policy-based controls. ; ; Access controls are reviewed regularly and updated as required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are aligned with ISO27001, just not formally certified.
• Information security policies and processes: We have and maintain an extensive suite of IT and security policies including but not limited to Access Control, Acceptable Use, Incident Response, Data Handling and Change Management. These policies apply to employees in all functions and are aligned with ISO/IEC 27001 principles, though we are not formally certified. Robust Identity and Access Management (IAM) controls are in place across the whole organisation. The Security Lead oversees policy implementation and compliance, reporting to the Head of Technology and the CTO. Adherence is supported with technical controls (logging, monitoring and alerting) and ongoing employee training. Access and policy reviews are carried out regularly.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components including code, infrastructure, hardware and third party tools used in the ongoing provision of services are tracked throughout their lifecycles using version control, configuration management platforms, and asset inventories. Changes are requested via a documented change process and are reviewed before implementation. Change requests are assessed for potential operational and security impact on access controls, effect on data, and existing or future dependencies. Requests for significant change require sign off from senior leadership and/or Security Lead. Approved changes are documented for audit and traceability purposes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are identified through cloud provider alerts and advisories, vendor alerts and advisories, code reviews, log reviews, and industry security communications. Vulnerabilities are assessed based on severity, exploitability, and potential impact to users, data, and continuity of service. Patches and configuration updates are prioritised accordingly, with high-risk issues addressed as soon as practicable. Thrive performs automated and manual quality assurance and security testing on every major release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is in place across our environment and applications to support the identification of potential compromises. These measures include cloud-based detection tools, alerting, and logging (including administrative logs, with appropriate retention policies). Potential compromises detected by monitoring tools and/or identified by the engineering team are escalated to the Security Lead for investigation. If a potential compromise is detected, access can be restricted, affected systems isolated, and logs reviewed to determine root cause, impact, and appropriate response measures. Security incidents are triaged promptly and responded to in a timeframe commensurate with severity.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain pre-defined incident management processes for common events. Suspected incidents reported by customers or employees are referred to the Security Lead who acts as incident owner and is responsible for managing response, escalation, and communication with senior leadership. Incidents detected by internal monitoring follow the same escalation path. Incident reports to include root cause analysis, impact, and remediation actions are documented and shared with relevant stakeholders after resolution. Affected users, customers and relevant government entities (where required) will be notified in a timely manner by email or phone.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial is available to large potential customers.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 1a10327c-7d1c-4c2b-a45d-c3980dce9afc
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@thrive-platform.com. Tell them what format you need. It will help if you say what assistive technology you use.