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Sysco Software (N.I.) Ltd

Microsoft Dynamics 365 Implementation and Support

Microsoft Dynamics 365 Business Applications Solutions Partner for ERP, CRM and Power Platform. Sysco Software provide expertise in requirements discovery via SmartStep/GYDE365 project methodologies, covering implementation, legacy system migration to SaaS, support for Microsoft Dynamics 365 including Business Central and BC Extensions, Case Management, Financial Management, Field Service.

Features

  • Sales - personalise relationships, predict citizen needs.
  • Customer Service - Self Service Case Management
  • Project Operations - End-to-End Project Management
  • Finance and Supply Chain Management - ERP for Business Growth
  • Business Central - All-in-one Financial and Business Management Software
  • Marketing - Omni-Channel Engagement
  • Power Apps - Extend Dynamics 365 Functionality
  • Power Pages, Web Portals for Case Management
  • Power BI - Intelligent Data Reports and Analytics

Benefits

  • Multi-channel application platform that works together.
  • Integrate existing systems.
  • Remove disparate databases and data silos.
  • Achieve better outcomes through connected data insights.
  • Easily grow and extend existing applications.
  • Scale with a flexible, secure platform.
  • Backed by Microsoft with $9+ Billion R&D
  • Self-Service Case Management and Knowledgebase
  • Intelligent Reporting and Data Driven Analytics

Pricing

£4,800 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dreid@sysco-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 0 5 7 4 6 8 4 8 3 6 3 9 5 0

Contact

Sysco Software (N.I.) Ltd David Reid
Telephone: 02890508550
Email: dreid@sysco-software.com

Planning

Planning service
Yes
How the planning service works
Sysco provide a complete set of services to support our customers all delivered and managed by Sysco employees. We follow proven implementation methodologies fine tuned with over 40 years' experience in the industry.

Sysco's Implementation Services include:

- Requirements Analysis: End-to-end process of existing and future business process analysis, fit-gap analysis and requirement gathering at a business and functional area level.

- Design: Taking detailed business and end user requirements and translating them into functional and technical design documents; the blue prints to build the system.

- Development: The system components will be built and tested as approved in the design specifications, including developing the customisation, integrations and interfaces, and data migration processes.

- Deployment: Comprehensive testing services, end user training, user acceptance testing, final data migration and cut-over to live environment.

- Documentation: Documentation support on end user processes and system administration. User assistance and training manuals tailored to customer requirements.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Implementation of Microsoft Dynamics 365 Sales
  • Implementation of Microsoft Dynamics 365 Customer Service
  • Implementation of Microsoft Dynamics 365 Operations
  • Implementation of Microsoft Dynamics 365 Business Central
  • Implementation of Microsoft Dynamics 365 Field Service
  • Implementation of Web Portals for Case Management
  • Implementation of Microsoft Power BI for Intelligent Reporting & Analytics
  • Implementation of Microsoft Dynamics 365 Finance
  • Implementation of Microsoft Dynamics 365 Supply Chain

Training

Training service provided
Yes
How the training service works
Sysco Software provide specific tailored training to end users around the Microsoft Dynamics 365 application.

Training courses are delivered to an organisations functional set-up and utilising user data.

Training is delivered on-site, in classroom or via Web.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Dynamics 365 Sales
  • Microsoft Dynamics 365 Customer Service
  • Microsoft Dynamics 365 Operations
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics 365 Talent
  • Microsoft Dynamics 365 Field Service
  • Microsoft Web Portals for Case Management
  • Microsoft Power BI for Intelligent Reporting & Analytics
  • Microsoft Dynamics 365 Finance
  • Microsoft Dynamics 365 Supply Chain

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As part of our project implementation strategy Sysco Software provide advice, guidance and assistance with requirements discovery and data migration to include data take on for master and transactional data.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Sysco Consultants will design and develop Unit tests for application components. We will assist buyers to develop "POD" tests which will test components or modules of the application.

Sysco Consultants can advise on User Acceptance Testing criteria with sample templates to assist buyers develop their own UAT test scripts.

Sysco Consultants can provide performance and stress testing or assist buyers operate their own performance tests with Sysco's tools.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Sysco are a Microsoft Certified Dynamics 365 Partner. Our Service teams are certified by Microsoft in the delivery and support of Dynamics 365 applications.

Our service teams comprise Application Consulting, technical consulting and Development and Support.

Sysco can provide software services for implementations delivered in the Microsoft Azure Cloud or in a Clients private hosting environment.

Service scope

Service constraints
None Applicable

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support Email Tickets operate Monday - Friday from 9am - 5pm.

Additional and optional support levels available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Sysco shall supply a dedicated resource team to supply the required level of support for Dynamics 365 Live and Contingency Systems. This will include bug resolution, software updates, resolution of SIRs, etc.

Sysco will provide a Support Account Manager to manage the SLA and associated agreed feedback and reporting on the service.

Sysco shall provide the user with such technical advice by telephone and self service support portal as shall be reasonably necessary to resolve the users difficulties and queries in using the system.

Where required Sysco shall provide a Support Resource at the user's location. This may be chargeable if the reason for the site visit is user operational error and not a Software one.

Sysco shall perform incident and change management based on the agreed processes supplied by the user. A change request with full details should be sent to Sysco. A quote will then be produced

Sysco shall adhere to the Service Levels as described within the SLA document.

If additional training is required, a quotation will be given based on the number of users and product. Venue can be at Sysco or the users premises.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Sysco Software's approach to social value aligns with the Crown Commercial Service's GCloud14 framework by actively supporting economic growth through technology.

We foster entrepreneurship by providing robust business applications that help small and emerging organisations to scale their operations. We contribute to creating new employment and training opportunities, especially in regions and industries with identified Microsoft Dynamics 365 skills shortages. Our Graduate Dynamics 365 Academy is an example of how we address this skills gap, by nurturing early-career development and sharing expertise in Microsoft Dynamics 365 and Power Platform applications.

Sysco Software also enhances educational attainment relevant to ongoing contracts. For example, we offer a range of structured Microsoft Dynamics 365 end-user training programs for a variety of subjects such as basic and advanced finance in Microsoft Dynamics 365 Business Central.

By implementing and supporting advanced digital solutions, Sysco Software not only boosts operational efficiency for their clients but also actively influences their staff, suppliers, customers, and the communities they operate in, to leverage these technologies for growth and development in high growth sectors.

This approach ensures that Sysco Software not only delivers technical solutions but also contributes to the broader socio-economic objectives outlined in the GCloud14 framework.

Pricing

Price
£4,800 an instance
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dreid@sysco-software.com. Tell them what format you need. It will help if you say what assistive technology you use.