Futures

Cloud enabled NHS Digital Transformation & Change

We provide innovative, cost effective resourcing solutions to manage, configure and implement cloud enabled data migration and business transformation services within NHS contexts.
Supplying specialists across Digital transformation, Digital strategy, systems implementation (HL7/FHIR/OpenEHR), integration, Procurement, Agile Programme & Change Managers, Analysts, Technical experts, Cutover Managers, Digital Midwifery & Neonatal.

Features

• Discovery, review, appraisal, business case development, implementation and support
• Architecture creation, transition roadmaps and project portfolios
• Digital and Strategy creation, EPR optimisation, adoption and data migration
• NHS EPR implementation, optimisation and adoption: Altera Sunrise, Epic Systems
• Oracle Health,Cerner, IMS Maxims, Meditech Expanse
• Interoperability: HL7, FHIR, OpenEHR, Clinical Safety Compliance, DCB0129, DCB0160
• Clinical Risk Analysis, Cleansing, Reporting, Visualisation (SQL/SSRS/PowerBI /Tableau)
• Current/future Digital Cloud NHS contracts cost & commercial review
• TPP’s SystemOne, System C Careflow, DXC Lorenzo, Kainos Evolve
• Training, floorwalking, coaching, knowledge transfer, social value

Benefits

• Rapid turnaround from initial requirements to project commencement
• Scale up/down resource as required, utilising internal capabilities
• Knowledge transfer; safe transition to BAU on closure
• Efficient on-boarding, compliance and invoicing processes
• Rapid deployment of Cloud based EPR solutions; proven methods/specialists
• Value for money, added value & social value partnering principles
• Delivery measured via clear deliverables and reporting processes

£250.00 to £1,250.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.ryan@futures.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

605897523032445

Contact

Tom Ryan
0113 205 0122
tom.ryan@futures.co.uk

Planning

• Planning service: Yes
• How the planning service works: Futures help our NHS clients in all stages of project planning, solutions design and implementation. We work to fully understand and document all business requirements, engaging all relevant stakeholders and addressing/mitigating any potential business impact across all project workstreams, including migration, training, testing, configuration, business change and transition to BAU. We establish clear and proven project plans and project structures using templates from previous successful implementations. These will be agreed with the client before the project commences and will be used as a measure to track project progress. Only the best, market leading consultants are deployed to lead and advise on all stages of the planning process.; ; We support NHS customers with Cloud-based service development; Content management system; Customer relationship management; Database development; Mainframe; Systems integration and high impact transformation programmes requiring digital strategy & road mapping, programme portfolio & client project delivery, technical & technology leadership oversight, multi-stakeholder environment business change leadership and PMO / programme assurance with relevant cloud based technology.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We design and deliver training programmes that are tailored to the needs of the NHS , ensuring knowledge transfer to internal staff allowing effective transition to BAU. Our training consultants are experts in specialist applications and business processes for specific service areas. We deliver TNA, training strategy and management, course material design, training delivery and post go-live support. Training provided is adaptable and can be delivered on-site, remotely, over the phone or via e-learning. Coaching, action learning sets, collaborative workshops and floorwalking may also take place within/outside NHS settings as required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Client led; per scope of work or statement of requirements. We mobilise skilled, capable and experienced technical and subject matter cloud based specialists to help buyers migrate services, using the Cloud to provide the flexibility and scalability to do this.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Futures provide the full range of quality assurance and performance testing services to deliver safe and effective solutions for NHS clients. We will identify areas for testing, establish testing plan, produce and run test scripts, analyse results and recommend / take appropriate action. Data and application testing will occur at pre-agreed intervals defined in the project plan and will require client sign off at each stage.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Futures provide the full range of support to ensure that the solutions procured are optimised to meet the needs of the NHS. This includes but is not limited to system review and options appraisal, system procurement, solution design, front and back end application support and development, configuration and custom build, quality assurance and performance testing, data migration, reports development and training, programme and programme management for cloud transformation, change management, solutions/ systems architects and PMOs for digital cloud based projects.; ; Support may include Customer support; Monitoring; Systems administration; Tools; Testing, Data, Process and System and auditing/analysis reviews.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Week days 9.00 - 17.30 response target within 24 hours. Weekends response time target by following Monday, 9am.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The levels of support we provide are agreed on a project by project / client by client basis – depending on the complexities of the project and the client requirements. Each project will be allocated a Futures Account Manager who will be the first point of contact and will agree specific support requirements at the start of the project and review as the project develops. Specific technical experts may be allocated to the project by agreement. The cost levels for support packages are therefore dependent on each unique situation. Please see rate card for further information on pricing.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Futures takes its responsibility to take into consideration the environmental, economic and social impact seriously. To reduce carbon emissions, congestion and to lead by example, all staff must consider alternative travel arrangements. Including car sharing, teleconferencing, walking, cycling, public transport and the use of more efficient vehicles and efforts to reduce the number of journeys made. Sustainable travel will be achieved through: •Providing realistic alternatives to the car; •Making alternatives to driving alone more attractive, including public transport; •Reducing the need for non-essential business travel; Our sustainable travel Plan has been co-designed to complement a suite of inter-dependent company policies and procedures which govern our working practices. The Plan sets out a series of targets and measures towards achievement of sustainable travel. Reviewed annually, the measures aim to improve local air quality and public and staff health and wellbeing. We are paper free as far as possible, having transitioned to cloud based technology. We promote a purchasing policy that gives preference to recyclable and recycled materials where practicable. We have effective waste management and recycling procedures in line with the waste hierarchy of reduce, reuse and recover. Waste electronic equipment, batteries, toners and ink-jet or fax cartridges are recycled back to the company of origin wherever possible. If this is not possible, materials are disposed of via an appropriate recycling handler. To contribute to the delivery of additional environmental benefits during the agreement we have targeted to reduce carbon emissions by 20% from baseline figures. Achieved by strategically reducing our own emissions from facilities, vehicle fuel, utility usage and waste, in line with the UK Governments Greening Commitments. We will monitor the progress of suppliers in meeting net zero targets during onboarding and due diligence checks and work on joint environmental campaigns, fundraising or volunteer activities with customers.

  Covid-19 recovery

  The Pandemic has catalysed widespread mental health challenges including loneliness, isolation, depression and anxiety (Health.org, 2020-21). The COVID-19 impact inquiry report produced by the Health Foundation revealed people have suffered widespread effects on their physical, mental/emotional and financial wellbeing. Futures is committed to raising awareness of support available; under this agreement at least 1 member of staff will be a mental health at work first aider for clients and candidates. We encourage employees to take regular breaks and a flexible working policy that reflects an increasing desire to work remotely. Sustainable travel options are in place, and we will promote the health and wellbeing benefits of schemes we’re a member of such as cycle to work and WY Travel Plan network. We will routinely issue communications to candidates about wellbeing programmes, and have a schedule of social media and PR releases about ways individuals can support their wellbeing. For example, sharing MIND wellbeing booklets and action plans. We will post and share information about sports activities and events digitally, via MS Teams or other communication channels to reach remote workers. To support businesses to recover from the impacts of COVID-19, where we need to procure goods, services or works, we will advertise supply chain opportunities openly and to ensure they are accessible to new and growing businesses (for example, through local procurement platforms and advertising via VCSE hubs, Chambers and Local Authorities. To support those left unemployed by COVID-19, where possible we will offer opportunities for work experience, facilitated through local JCPS hubs, service agencies, or charities.

  Tackling economic inequality

  The pandemic has highlighted the disparities that exist between some communities across health, social care, opportunities good work and the education outcomes and skills levels across UK regions. Social Value is inherent in tackling inequalities and increasing opportunities for residents and communities. To address this, we will carry out a skills gap analysis as the first step in addressing and identifying any skills issues that may be a barrier to progression into higher skilled, higher salaried roles within our workforce and contract workforce. We will use this information to tailor specific interventions for staff, including work shadowing, CPD and cross-functional project opportunities to boost individual skills while also strengthening team knowledge and experience through exposing the team to varied, diverse skills and behaviours. We will benchmark salaries to ensure there is no pay disparity, and ensure staff are aware that promotions, secondments or future project roles are based on objective criteria, providing equal opportunities for career advancement. We support the Living Wage movement and will promote the benefits to suppliers and customers of being a living wage employer in our stakeholder communications. Showing a commitment to eradicating in-work poverty and improving social mobility, talent attraction, retention and good economic growth. We will signpost staff and suppliers to opportunities for access to in-work progression career development into known skills shortages or high growth areas (e.g. DDaT, cyber, interpersonal/problem solving, L&M) funded programmes and CPD, including apprenticeships and training that address skills gaps and result in qualifications. Contract meetings and stakeholder communications will allow for the development of discreet collaborative work to support this social value theme. For example, providing work shadowing for those underrepresented in the workforce to limit disadvantage and boost soft and hard skills.

  Equal opportunity

  Measures are in place to ensure equality and accessibility, without discrimination. We train Management staff in unconscious bias, and ensure any communication or behaviour within the project environment is challenged, with appropriate training arranged to prevent future occurrence. We have an EDI policy and also aim to ensure that no job applicant, employee or worker is treated less favourably or placed at a disadvantage on the grounds of part-time status or trade union activities. This applies in the advertisement of jobs, recruitment, appointment, provision of benefits, allocation of training, promotion, disciplinary proceedings, dismissal, conditions of work, pay, giving a reference, the provision of goods or services and every other activity and aspect of employment. We are a Disability Confident committed employer, recognising our commitment and actions to remove barriers and we make reasonable adjustments for applicants with disabilities. We will encourage suppliers to achieve Disability Confident status and all employees will be given equality of opportunity and will be encouraged to progress within the Company. We are committed to maintaining high standards of training and personal development in the context of our policy on equal opportunities. Training will not be refused on an unlawful basis. We will actively seek to recruit staff from diverse backgrounds, e.g. via disability jobs boards, and have robust access arrangements to enable staff with disabilities to work without unnecessary barriers. Our Modern Slavery Statement summarises our approach to eliminating exploitation. Although the business is relatively low risk as compared to high-risk sectors e.g. industrial cleaning, hospitality, agriculture and fishing and we don't have a large supply chain, we still educate staff on how to spot and report Modern Slavery in the workforce, in addition to having a policy in place. Suppliers are asked to provide evidence of their policies, or adhere to ours.

  Wellbeing

  Our vision is that Futures is an employer of choice, committed to enabling fulfilling working lives, through our exemplar demonstration of fair, innovative and transformative work; and that our people are a highly motivated, engaged and productive workforce who take responsibility for their own personal development, wellbeing and fulfilment at work. We’re a Mental Health at Work committed employer and Prioritise mental health; delivering a systematic programme of activity, including volunteering, teambuilding, and training. We ensure work design and our organisational culture drives positive outcomes. From induction, we instil a healthy work-life culture and working environment so staff feel comfortable working flexibly and we tackle an ‘always on’ culture. Staff are encouraged to talk openly about mental health. We adopt an active communication style and use restorative openers so staff to feel comfortable and safe to talk about their mental health. In high-dependency, critical projects stress levels can increase. Where there is an impact on team morale or performance, Managers will communicate more frequently with individuals or teams to support positive change. We will provide staff with details of external resources, including occupational health, employee assistance, Access to Work and other services for financial, emotional and physical wellbeing. Links are available to access information discreetly. In order to ensure the highest standards of service quality we expect contractors to take a similarly positive approach to fair work practices as part of a fair and equitable employment and reward package whether permanent, temporary or agency involved in the delivery of any contract. We will work with stakeholders to collaborate on discreet projects designed to support wellbeing, for example coaching, wellbeing days, resilience training and volunteering opportunities relevant to each contract.

Pricing

• Price: £250.00 to £1,250.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.ryan@futures.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.