ACCELERAATE LIMITED
SuccessLine for Zoom
SuccessLine is our premium enablement service for organisations running their own Zoom CX platform, who want confidence, clarity, and expert guidance without adding headcount.
SuccessLine provides your team with a direct line to certified Zoom CX specialists who know your environment and help you make the right decisions fast.
Features
- On-demand access to certified Zoom CX specialists
- Scheduled monthly service review and success meetings
- Platform walkthroughs and structured enablement sessions
- Independent configuration and design quality assurance reviews
- Technical assurance and solution validation services
- Proactive advisory support for platform roadmap decisions
- Best practice guidance aligned to Zoom standards
- Performance analysis and optimisation recommendations
- Knowledge transfer and capability development programmes
Benefits
- Access Zoom-certified specialists instantly through dedicated Team Chat channels
- Improve platform performance through structured monthly optimisation reviews
- Implement new workflows confidently using expert practical guidance
- Reduce change-related risk through independent pre-release validation
- Accelerate decision-making with trusted technical advisory support
- Reduce reliance on external consultants and contractors
- Increase internal capability through ongoing knowledge transfer
- Avoid costly rework through early design assurance
- Improve feature adoption through targeted enablement
- Maintain strategic alignment through continuous expert oversight
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@acceleraate.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 0 6 1 4 8 8 1 5 2 6 6 4 3 0
Contact
ACCELERAATE LIMITED
Matt Cowell
Telephone: 0161 552 5852
Email: frameworks@acceleraate.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- End user training coordination
- Other
Service scope
- Service constraints
-
SuccessLine for Zoom provides enablement services for Zoom Phone, Zoom Contact Center, Zoom Virtual Agent, Zoom Quality Management, Zoom Workforce Management only.
SuccessLine for Zoom is provided remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
- Monday to Friday 09:00-17:00, excluding Bank & Public Holidays in England.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- SuccessLine for Zoom is provided Monday to Friday 09:00-17:00, excluding Bank & Public Holidays in England. Accessed through Zoom/Microsoft Team Chat, SuccessLine gives direct access to certified Zoom CX specialists.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £750.00 | |
| Solution architect | £1,000.00 | |
| Senior solution architect | £1,200.00 | |
| Lead solution architect | £1,500.00 | |
| Principal solution architect | £2,000.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £500.00 | |
| Application operations engineer | £750.00 | |
| Senior application operations engineer | £1,000.00 | |
| Lead application operations engineer | £1,200.00 | |
| Principal application operations engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £750.00 | |
| IT service manager | £1,000.00 | |
| Senior IT service manager | £1,200.00 | |
| Head of IT service management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £750.00 | |
| Infrastructure engineer | £1,000.00 | |
| Senior infrastructure engineer | £1,200.00 | |
| Lead infrastructure engineer | £1,500.00 | |
| Principal infrastructure engineer | £2,000.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £750.00 | |
| QAT analyst | £1,000.00 | |
| Senior QAT analyst | £1,200.00 | |
| Lead QAT analyst | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test engineer | £1,000.00 | |
| Senior test engineer | £1,200.00 | |
| Lead test engineer | £1,500.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £1,000.00 | |
| Senior DevOps engineer | £1,200.00 | |
| Senior DevOps engineer - management | £1,200.00 | |
| Lead DevOps engineer | £1,500.00 | |
| Lead DevOps engineer - management | £1,500.00 | |
| Principal DevOps engineer | £2,000.00 | |
| Principal DevOps engineer - management | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,000.00 | |
| Senior developer | £1,200.00 | |
| Senior developer - management | £1,200.00 | |
| Lead developer | £1,500.00 | |
| Lead developer - management | £1,500.00 | |
| Principal developer | £2,000.00 | |
| Principal developer - management | £2,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- D58174a4-31fd-42c0-b765-eadd68dbd898
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 3b650353-9530-4aab-94d0-c90799d590ef
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@acceleraate.com.
Tell them what format you need. It will help if you say what assistive technology you use.