NETWORK INTEGRATION TECHNOLOGIES LTD

CodeTwo Email Signature 365

CodeTwo Email Signatures 365 is an email signature and automatic reply manager designed for Microsoft 365 (Exchange Online) organizations of any size.

Features

• Signatures can be deployed by delegated users within minutes
• Signatures are added right under replies and forwards
• Signatures are created and managed using a web interface.
• Delegate email signature design and management tasks
• All email clients, mobile devices and languages are supported

Benefits

• Advanced personalisation features
• Full control over the layout of the signature and email
• Instant organization-wide updating of email signatures
• Tech support loved by the customers.

£13.83 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

606152222127319

Contact

Tim Ripper
01133410123
tim@itogether.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 (Exchange Online)
• Cloud deployment model: Public cloud
• Service constraints: Microsoft 365 (Office 365) plans with Exchange Online (access to Exchange Online transport rules is required; F1 and Kiosk plans are also supported).
• System requirements:
  • Microsoft 365 (Office 365) plans with Exchange Online
  • Access to Exchange Online transport rules is required
  • The most up-to-date version of a popular modern web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Priority Level - Maximum Response Time Target P1 – Major Impact - 1 Hour P2 – Moderate Impact - 4 Hours P3 – Low Impact - 6 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Onsite support: Yes, at extra cost
• Support levels: 24x7 support and consultancy Service management and configuration changes Both a dedicated Account Manager and access to the support team are included in the above costs. Support includes: - Rule based changes - Configuration changes - User creation and deletion - Software updates and management *critical patching and minor OS configuration changes / updates. - Guaranteed SLAs - Quarterly Service Review All prices are ex VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: -
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• End-of-contract process: Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will remain accessible. If the service is not renewed after 30 days of expiry the service will be terminated and all configuration deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: In Outlook (client-side) mode, CodeTwo signatures are added directly to emails as users type them in Outlook on any device: Windows, Mac, iOS and Android.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is built on public cloud infrastructure and scales automatically to accommodate new users. Each service account is provisioned as a separate tenancy with no interaction between tenancies.

Analytics

• Service usage metrics: Yes
• Metrics types: CodeTwo Email Signatures 365 services and diagnose problems with registered tenants.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: CodeTwo

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: If you want to stop using our services, all you need to do is deregister your tenant (as described in this article) and the software will immediately stop adding signatures. Deregistering a tenant automatically cancels this tenant's subscription.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None. The service does not hold data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service itself is available without any interruptions the entire time. The service itself is located within Microsoft datacenter(s) of your choice, from the 9 available regions.
• Approach to resilience: Service itself is available without any interruptions the entire time. The service itself is located within Microsoft datacenter(s) of your choice, from the 9 available regions. ; CodeTwo also utilizes failovers, in case of performance degradation in one of the datacenters, your service would continue to operate through one of the failovers.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: -
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: -

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ITogether has an information security process in place to protect customer confidential information against accidental loss or misuse, in conformance with applicable laws and industry standards. Our security framework is based on internal security policy standard, which is very strict. The scope of our company’s security policies and standards cover critical business aspects (e.g. application development, data centre services, cloud security, physical security, change management process, etc.). All employees are trained in information security policies, standards and procedures, security requirements, business controls and in the use of IT facilities. Self-audits are being done on a regular basis and corrective actions are taken when needed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At ITogether, we approach change management by rigorously aligning with industry standards, ensuring seamless transitions and minimal disruption. Our methodology is grounded in best practices from ITIL and ISO frameworks, providing a structured and effective approach to managing changes in our clients' IT environments. We prioritise clear communication, stakeholder engagement, and thorough impact assessments to mitigate risks. By adhering to these standards, we ensure that every change is strategically planned, executed with precision, and closely monitored for success. This commitment and adherence to established protocols ensures that our clients' IT infrastructures remain robust, secure, and aligned with their business objectives.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: At ITogether, our vulnerability management process is meticulously crafted to adhere to the highest industry standards, ensuring the security and integrity of our clients' IT infrastructures. We employ a proactive approach, continuously scanning for vulnerabilities and aligning with frameworks such as ISO/IEC 27001 and NIST to guide our practices. Our strategy includes regular assessments, timely patch management, and thorough risk analysis to prioritise threats based on severity and potential impact. By implementing a cycle of identification, evaluation, treatment, and review, we ensure vulnerabilities are efficiently mitigated, keeping our clients' systems secure against evolving cyber threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At ITogether, our protective monitoring is guided by standards such as ISO/IEC 27001, ensuring our clients’ IT environments are robustly secured. We employ continuous, advanced monitoring techniques to detect and respond to threats swiftly, minimising potential impacts. Our approach combines real-time analytics and threat intelligence to proactively identify risks, offering our clients a high level of security and compliance. This strategy allows us to protect against emerging cyber threats effectively, providing peace of mind and a secure foundation for our clients’ operations. Our commitment to vigilant, expert analysis underpins a secure, resilient IT infrastructure.
• Incident management type: Supplier-defined controls
• Incident management approach: At ITogether, our incident management approach aligns with ISO/IEC 27001 and ITIL standards to ensure rapid, effective responses to IT incidents, minimising impact on our clients' operations. We prioritise swift identification, assessment, and resolution of incidents, supported by a structured communication plan that keeps stakeholders informed throughout the process. Our dedicated team employs best practices for incident analysis and resolution, enabling quick restoration of services and thorough post-incident reviews to prevent future occurrences. This meticulous approach ensures resilience, maintains service continuity, and enhances overall security, providing our clients with the confidence that their IT environments are in expert hands.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ITogether, we're committed to reducing our environmental impact and supporting our clients in their sustainability goals. Our G-Cloud services leverage energy-efficient cloud infrastructures to minimise carbon footprints. By optimising server utilisation and promoting remote work capabilities, we significantly reduce the need for physical hardware and office space, leading to lower energy consumption. Our cloud solutions also enable clients to monitor and manage their energy usage more effectively, helping them make informed decisions that contribute to a greener planet. Embracing cloud computing is a step forward in the fight against climate change, aligning with our mission for a sustainable future.

  Covid-19 recovery

  Our G-Cloud services play a crucial role in the recovery from the COVID-19 pandemic by enabling seamless remote work and maintaining business continuity. We provide secure, scalable cloud solutions that support remote collaboration, ensuring organisations can operate efficiently regardless of location. This adaptability is vital for businesses navigating the challenges posed by COVID-19, allowing them to sustain operations, safeguard jobs, and continue serving their communities. By facilitating a digital-first approach, we help organisations emerge stronger, more flexible, and ready for the future.

  Tackling economic inequality

  ITogether’s G-Cloud services contribute to tackling economic inequality by providing access to cutting-edge technology for all sectors, regardless of their size or financial capabilities. Our cloud solutions democratise technology, offering small to medium-sized enterprises (SMEs) the tools to compete on a level playing field with larger corporations. This access stimulates innovation, drives business growth, and supports job creation, directly addressing economic disparities. By offering scalable and affordable IT solutions, we empower organisations to focus on growth and development, fostering a more equitable economic landscape.

  Equal opportunity

  At ITogether, we believe technology should be accessible to everyone. Our G-Cloud services are designed to ensure equal opportunity, providing tools that support accessibility and inclusivity. By implementing solutions that cater to diverse needs, we help public sector organisations serve their communities more effectively, breaking down barriers to digital engagement. Our commitment extends to offering training and support, ensuring all users can fully leverage the benefits of cloud technology. This approach not only enhances service delivery but also promotes a culture of inclusivity and equal opportunity in the digital age.

  Wellbeing

  Our G-Cloud offerings are designed with wellbeing at their core. By facilitating remote work and flexible schedules through cloud-based solutions, we support a healthier work-life balance, reducing stress and increasing job satisfaction. Our services also enable organisations to provide their teams with the tools they need to collaborate effectively and securely from any location, fostering a positive work environment. Moreover, our commitment to reliable and efficient IT infrastructure means that employees can focus on their core tasks without the added pressure of technical issues, contributing to overall wellbeing in the workplace.

Pricing

• Price: £13.83 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The trial version of CodeTwo Email Signatures 365 can be used for free for 14 days (you can easily extend it to 21 days) and for up to 1000 mailboxes. The program works exactly the same as the full, licensed version and you also get full technical assistance from us.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.