TALEOS CONSULTING LIMITED
Programme and Project Recovery
Rapid Response Programme Recovery is an approach developed through multiple years of experience in leading the stabilisation and recovery of complex technology and business change projects and programmes, where there have been extensive project delivery delays, instability of delivered platform or high risk of overall programme delivery failure.
Features
- Programme Recovery - Rapid Response Mobilisation
- Failing area identification and tactical stabilisation
- Get-Well and Stay-Well plans development & implementation
- Process & Governance
- Resource management
- Delivery of a long-term, sustainable plan - business as usual
- Delivering and implementing Agile Delivery methodologies
Benefits
- Recover and stabilise failing projects and programmes
- Management of cost as a direct impact of project delay
- Management and staff morale
- Protection against brand damage
- Mitigation plans against possible litigation
- Sucessful recovery and delivery of projects - Red to Blue
- Improved governance
- Agile ways of digitial delivery
Pricing
£450 to £1,500 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at vinay@taleosconsulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 0 6 5 2 6 9 2 0 6 4 3 8 5 5
Contact
TALEOS CONSULTING LIMITED
Vinay Dhawan
Telephone: +44 (0) 203 488 2927
Email: vinay@taleosconsulting.com
Planning
- Planning service
- Yes
- How the planning service works
-
The process of Rapid Programme Recovery follows a structured approach from initial rapid mobilisation, identifying key impact areas, tactical fix deployments and strategic solution implementations.
A small team of RRU consultants are mobilised on site under the management of the RRU lead. The key focus of the team is to very quickly map the landscape, focusing primarily on application flows, data processing, technology stack and business processes.
The remit of our team is without restriction and its scope covers all areas directly or indirectly related to the project. As part of this mapping exercise impact areas (areas of maximum “bleed”) are identified and highlighted.
The team, working with programme resources splits into focus areas. Each member of the RRU team is a domain specialist and hence has the ability to lead domain-specific investigation effort.
Besides application and technology stack the team also review the business processes around delivery approach, defect management, requirements definition and analysis and release management.
A full Stay Well plan is developed, resourced and kicked-off before handing over to the programme. All deployments are to ensure that programme milestones are not impacted - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Taleos Consulting can design and run training programmes to build our customers’ in-house analytical capabilities, in order to better exploit cloud services data.
We provide user-centric, experiential learning to staff, using live cloud data where possible, to allow analysts to undertake real-world simulations relevant to their job roles.
We provide rapid up-skilling through a number of four-week intensive learning and development courses. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Very often we have seen a number of large, complex, technology programmes fail either immediately post deployment into the production environment or more often the delivery has been delayed or run into difficulties due to process, design, resource or testing issues.
Once the key ailing areas are identified "Focus Areas", a number of tactical fixes that can stop the “bleeding”. These fixes are deployed under a common get well plan. While this is a managed effort – at this stage a number of fixes are “trial and error” and are aimed at achieving immediate results. Those that don’t work are regressed.
Stabilisation of the database and infrastructure as well as performance improvement are vital to improve confidence in the system. A series of co-ordinated improvement initiatives are implemented to improve the system performance. These will then be enhanced in future phases
A full Stay Well plan is developed, resourced and kicked-off before handing over to the programme. All deployments are to ensure that programme milestones are not impacted
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Buyer hosting or software
- How the support service works
-
We provide both on-site and offline support to our clients through our helpdesk and first and second line support.
As a small and dedicated organisation, we pride ourselves in our ability to provide our clients with a full hands-on support, ensuring they have the benefit of experts on hand as and when required, as part of the service offering.
We have the ability to provide a full service management team to be based on-site or offsite
Service scope
- Service constraints
- Not Applicable
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 08:00 to 20:00 Monday to Friday and 09:00 to 17:00 on weekends and public holidays
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- At Taleos we are committed to ensuring that everyone, regardless of ability, can use our products and services. We are continually working on improving them in line with accessibility standards. For all our web products, we use a number of templates specifically designed with accessibility in mind. All of the coding on our site is done to make it accessible as possible, including images, text, graphics and site structure, as well as enabling inbuilt accessibility components where available.
- Support levels
-
All Taleos Consulting clients and engagements benefit from a dedicated Technical Account Manager.
Help Desk: A dedicated help desk 9-5 Monday to Friday, however an out of hours number is available 24/7
First and Second line support, usually within 4 hours on weekdays and 8 hours on weekends and public holidays
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
Taleos Business Assurance service helps government agriculture departments develop a a robust and coherent framework of measures to underpin the future agriculture support regime, ensuring delivery of high-quality food production, climate mitigation and adaptation, and nature restoration. Our capabilities and services underpin the programmes of work being undertaken to reduce greenhouse gas emissions through a Just Transition to a net zero economy and society, ensuring the journey is fair and creates a better future for everyone.Equal opportunity
Equality of opportunity is a social ideal that combines concern with freedom and equality, and this social ideal provides a vision of how we as an organisation operate.
Taleos Consulting is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
Taleos Consulting, in providing services is also committed against unlawful discrimination of customers or the public.
1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time
2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of:
• age
• disability
• gender reassignment
• marriage and civil partnership
• pregnancy and maternity
• race (including colour, nationality, and ethnic or national origin)
• religion or belief
• sex
• sexual orientation
3. Oppose and avoid all forms of unlawful discrimination. This includes in:
• pay and benefits
• terms and conditions of employment
• dealing with grievances and discipline
• dismissal
• redundancy
• leave for parents
• requests for flexible working
• selection for employment, promotion, training or other developmental opportunities
Taleos Consulting is commited to encouraging equality, diversity and inclusion in the workplace as they are good practice and make business sense, while also create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
Pricing
- Price
- £450 to £1,500 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at vinay@taleosconsulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.