VITALHUB UK LIMITED

Beautiful Information Patient Tracking Lists

Real-time, web-accessible, Patient Tracking List (PTL), customisable to manage operations including ED, Inpatients, Maternity, RTT, IDTs, Cancer & Diagnostics. It tracks all steps in the patient pathway utilising Patient Level Data from multiple IT systems. It is designed to be used on whiteboards in operational areas. Can be cloud/locally hosted.

Features

• Patient tracking dashboard for a any healthcare setting
• Real-time data from multiple systems displayed as tracking steps
• Configurable steps, alerts and prompts based on user needs
• Can link to performance dashboards for complete operational view
• Cloud or locally hosted
• Accessible on any web-enabled device with a login
• Designed for operational control areas on digital screens or whiteboards
• PTL raw data made available to information and analytics teams
• Easily identify and alert any delays in the patient pathway

Benefits

• Operational overview of patient tracking steps enables patient flow
• Delays and blockages visible through alerts
• Intuitive design for ease of use
• Unlimited users
• Provides a single source of the truth
• Real-time data supports informed decision making and actions
• Available any time, any place on any web-enabled device
• Completely configurable according to the needs of the client

£30,000 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin.garrod@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

606546278622004

Contact

Mr. Colin Gqrrod
+442045833142
colin.garrod@vitalhub.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: VitalHub UK provide performance dashboards, notably SHREWD, that users can drill down from, into patient tracking lists (PTL) . They equally work well as a stand alone product.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: There are no known constraints on this solution as it is system-agnostic and any updates or releases are carefully managed to avoid service disruption.
• System requirements:
  • Windows Server 2016 onward for local installs
  • ASP .NET 4.6
  • SQL Server 2016 onwards

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The manned helpdesk (telephone and email) is available 08.30 to 17.00 Monday to Friday as well as an online portal called Freshdesk 24/7. Priority and timescale 1 (High) : Full system outage – no users at all can use the system. Response: Resolve 4 hours. 2 (Medium) : Partial system outage – a significant number of users are affected: Resolve: 1 business day 3 (Low): Minor – a handful of users or a part of the system is not working to Specification: Resolve 3 business days 4 (Query) : Minimal impact: Resolve 20 business days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Ongoing technical support and a dedicated account manager is included within the monthly fees for the provision of the application. This includes the standard SLAs as follows: Telephone and email helpdesk 08.30 to 17.00 Monday to Friday. Priority and timescale 1 (High) : Full system outage – no users at all can use the system. Response: 10 mins. Resolve 4 hours. 2 (Medium) : Partial system outage – a significant number of users are affected. Response 10 mins. Resolve: 1 business day 3 (Low): Minor – a handful of users or a part of the system is not working to Specification. Response: 10 mins. Resolve 1 business day 4 (Query) : Minimal impact. Response; 3 business days. Resolve 20 business days. Initial set up and additional training, integration and development services are available as per the rate card provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Patient Tracking Lists are delivered with a client project team to determine requirements and development process and schedule.; Testing and training are built into the delivery schedule through the client project team as part of the iterative process.; Wider engagement is normally provided through workshops and product demonstrations. These are either done online or onsite depending on client requirements.; Supporting documentation for users with FAQs, instructional screenshots and support contacts are provided upon completion.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Patient Tracking Lists extract data from a client-approved data warehouse through an SQL query process. This data warehouse is either client or supplier hosted. VitalHub UK make this data extraction available to clients on a regular basis depending on client requirements.
• End-of-contract process: The contract price includes the Patient Tracking List close-down process and final data extraction. There are no additional costs applicable unless the client specifically requests additional resource to help support the migration to or establishment of a new solution.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The nature of the Patient Tracking Lists requires a high volume of information displayed. This will display on mobile but it is primarily designed for large screens.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: It is a VitalHub UK designed Patient Tracking List so users access the dashboard view directly.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: It has been informally tested in live settings by NHS staff with assistive screen readers.
• API: Yes
• What users can and can't do using the API: The Patient Tracking Lists can have a write-back functionality so that clients can use HL7 messaging to input.; This is an additional PTL feature and is costed as an extra depending on client requirements.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The Patient Tracking List is a framework. All tracking steps, alerts and prompts are configurable according to the user needs of the client. As part of requirements and scoping, the configuration is agreed with the client.; The only requirement is that the data is available and accessible to support the required fields on the Patient Tracking List.

Scaling

• Independence of resources: We run proactive monitoring of all resources; system storage and networking and via capacity management we ensure that all clients have sufficient available resources.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide bespoke system reporting which is tailored specifically to the needs and requests of the client. System user information and analytics is just one example.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export functionality can be built into the application as required for specific reports, or snapshots can be requested as required and provided as CSV
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Manual Upload
  • Web form for manual entry
  • API submitting data as JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Typically 99.9% availability, but will depend on SLAs agreed with the customer, including any refunds for not meeting any guaranteed availability.
• Approach to resilience: We operate from highly available data centres (Tier 3) which are separated by more than 100 km for excellent geo resilience whilst maintaining UK sovereignty. Within each data centre , the actual cloud platform is deployed using enterprise grade infrastructure. Single points of failure have been eliminated using techniques such as load balancing, clustering, RAID and dynamic routing.
• Outage reporting: We run a major incident process and any outages are reported via SMS and email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces require administrator access with user-access rights management in place.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 06/04/2023
• What the ISO/IEC 27001 doesn’t cover: No exceptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: DSPT Organisation Code 8JF22

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security policy, access control policy, asset management policy, classification of information policy, compliance policy, cryptographic policy, HR process, information security incident management, medical policy, mobile device and networking policy, network security management policy, operations workflow, operations security policy, organisation of information security, physical and environmental security, supplier relationships policy systems acquisition and development policy, business management operational objectives, individual user agreement, non-conformance, customer feedback, internal audit procedure, change control procedure, design control, major incident process, business continuity plan, problem management procedure, document management procedure, contact review process, supplier review process.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components which support the service will be recorded in a configuration management database and any changes to the components or the service will be risk assessed and put through a change management process, assessing any potential security impact of the change.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management approach is to monitor with pen tests and vulnerability assessments and to then prioritise and mediate any risks found, dependant on the priority and level of risk we will deploy patches within 24 hours
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise SIEM tools to monitor logs and highlight potential compromises; anything discovered will be raised to a priority 1 ticket in our system and responded to within 1 hour. if there has been a compromise this will be remediated and logged as a security incident in our ISO 27001 based business management system in order that it is treated to prevent recurrence.
• Incident management type: Supplier-defined controls
• Incident management approach: We have designed our incident, problem and change management process based on ITIL V3. Users can report incidents via telephone or eMail, with a priority 1 response being 1 hour, priority 2 is 2 hours, priority 3 is 4 hours, priority 4 is next day. Incident report are provided weekly or monthly as agreed with our clients.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We acknowledge the undeniable challenges faced by the NHS and all providers supporting Health and Social Care nationally, and we recognise the staff and the resolute response they have demonstrated in the face of mounting workforce pressures and the increasing demands on NHS services. Our products and services have a positive impact on Net Zero that align with the NHS carbon challenge.; VitalHub UK regards itself as a Human Systems company that does IT, that’s because we couldn’t do what we do without our people, or the users of the system. We have a strong commitment to corporate social responsibility (CSR) and a vision to create positive social, economic, and environmental impacts. Our corporate statement elaborates on how we ensure the delivery of social value through our products and services, describing the benefits we offer in terms of improving economic, social, and environmental well-being.; We are dedicated to minimising our environmental impact. The company's practices, such as reducing emissions, promoting recycling, and encouraging eco-friendly transportation options, align with the goal of protecting the environment. By reducing our carbon footprint and advocating for sustainable practices, VitalHub contributes to the environmental well-being of the local community. We positively encourage (on an individual basis) our staff to work remote and use public transport where practicable.; Our services are designed to help healthcare organisations reduce costs and enhance efficiency. By streamlining business processes and improving information management, the company supports public organisations in achieving better value for money whilst fighting climate change at the same time maintaining the quality of healthcare services.; We also ensure that our suppliers adhere to quality management systems and relevant legislation. This ensures that the services provided to public authorities meet high standards, leading to economic savings and a reduction in inefficiencies.

  Covid-19 recovery

  We acknowledge the undeniable challenges faced by the NHS and all providers supporting Health and Social Care nationally, and we recognise the staff and the resolute response they have demonstrated in the face of mounting workforce pressures and the increasing demands on NHS services. The NHS as a whole has been grappling with escalating demands and the pressures placed on healthcare systems across the country have been profound, necessitating creative solutions and a collaborative spirit to ensure the well-being of our communities. As a provider of solutions to the NHS we have stood on the frontlines, facing these challenges with determination and resolve.; Over the last two years, healthcare organisations and staff across the globe have unanimously felt the effects of the COVID-19 pandemic and united together to ensure continuation of service and the health of the population while operating in exceptionally uncertain conditions. As a provider of critical IT and software solutions to healthcare organisations, and in light of the dual pressure of both performance and pandemic, protecting not just the health but also the happiness of employees, who sit at the heart of servicing these organisations, has become a business imperative. ; We have collaborated and worked with our customers through and pots COVID to ensure our technologies help improve patient services and optimise limited NHS resources.

  Tackling economic inequality

  VitalHub have been involved in several initiatives, not only in the UK but globally, that we would like to highlight as examples of our commitment to Social Value and helping where we can to tackle economic inequality, examples include:; • We work closely with UK universities to provide Knowledge Transfer Partnership opportunities to graduates, which has resulted in employment with us for all participants to date.; • We have provided apprenticeship and secondment opportunities to the community and to customers to support workforce development and growth, as well as industry knowledge. ; • We are about to provide a workplace scheme to encourage the use of electric cars. ; • We have encouraged more home working to reduce carbon footprint.; • We have gifted laptops and other hardware to students, schools, and NHS organisations.; • We have sponsored a number of workshops and gatherings for patients and NHS providers, with no involvement from ourselves.; • We have provided free education on ICT and infrastructure to schools, particularly in areas of deprivation.; ; Our comprehensive CSR initiatives and dedication to ethical business practices strongly align with the Public Services (Social Value) Act 2012. By focusing on economic, social, and environmental well-being, the company not only meets the requirements of the act but goes above and beyond to ensure that its services and products are a force for positive change in the communities it serves. Our commitment to delivering social value is a testament to our dedication to public services and the betterment of the communities we support.

  Equal opportunity

  We are an equal opportunities employer, conversant with the Human Rights Act 2010, Working Time Directive, and the Modern Slavery Act 2015. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The terms equality, inclusion, diversity, and equity are at the heart of our values. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. ; We will actively support diversity, equity and inclusion and ensure that our workforce is valued and treated with dignity and respect. We to encourage everyone in our business to reach their full potential and enjoy their work. ; Modern Slavery Prevention: Our stringent modern slavery prevention measures align with the Act's objective of promoting ethical business practices. By ensuring that modern slavery is not present within its operations or supply chain, VitalHub contributes to social well-being by promoting fair and just labour practices.; Our comprehensive CSR initiatives and dedication to ethical business practices strongly align with the Public Services (Social Value) Act 2012. By focusing on economic, social, and environmental well-being, the company not only meets the requirements of the act but goes above and beyond to ensure that its services and products are a force for positive change in the communities it serves. Our commitment to delivering social value is a testament to our dedication to public services and the betterment of the communities we support.

  Wellbeing

  At VitalHub we look at wellbeing in several ways,; Social Well-Being, our people, our partners: We take pride in how we support all our people, whether office or remote workers through multiple ways that have include virtual coffee times and workouts for remote workers in addition safe wellbeing meetings, open door access, team meetings and supporting social occasions.; VitalHub actively engages in charitable and community support initiatives. By allowing staff to request sponsorship or monetary donations for local charities, sports clubs, and community centres, VitalHub directly supports social well-being in the communities where it operates. We select two UK charities each year to support both internally with team activities and fundraising but also externally by promotion and exposure. This year’s charities are Julia’s House and Hospice in the Weald. Julia’s House was nominated to us by one of our customers and provides hospice care to some of the most seriously ill children across the counties of Dorset and Wiltshire. The Hospice in the Weald was nominated by one of our team who wanted to show gratitude to the hospice that provided care to his wife shortly after they married and had a child. Our team have raised nearly £3k to date for these charities.; Environmental Well-Being: Protecting the Environment: We are dedicated to minimising our environmental impact. The company's practices, such as reducing emissions, promoting recycling, and encouraging eco-friendly transportation options, align with the goal of protecting the environment. By reducing our carbon footprint and advocating for sustainable practices, VitalHub contributes to the environmental well-being of the local community.; Empowering Healthcare Organizations: we empower healthcare organisations to enhance the quality of care they provide to their patients and communities. By doing so, the company contributes to improved healthcare outcomes, thus positively impacting the social well-being of patients and local communities.

Pricing

• Price: £30,000 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at colin.garrod@vitalhub.com. Tell them what format you need. It will help if you say what assistive technology you use.