WHITESPACE WORK SOFTWARE LIMITED

Whitespace Camera and Tracking

Whitespace Camera and Tracking is provided by Contel and is a fleet CCTV system. It's connected via the cellular data network and you can simply log in, select the vehicle view the live cameras, and download and playback the required video footage.

Features

• Record 4 or 8 cameras simultaneously.
• GPS linked to Video
• Video search by time, alarms and GPS
• Automatic event and fault notification
• HD Recorded Video
• Realtime access over Cellular connection.

Benefits

• Stream from any locations via 4G or 5G
• Instantly playback reported incidents
• Remote safety audits of crew
• Full Fleet Management Platform.
• Evidence against insurance scams
• Monitor Safety Compliance
• Audit Road Risk Assessments

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@Whitespacews.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

606563876056872

Contact

Rhiain Dixon
01483231663
tenders@Whitespacews.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Video Platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Video plug in for Whitespace Software solution.
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Web Browser (all)

User support

• Email or online ticketing support: Yes
• Support response times: Service support hours Monday to Friday 07:30 and 17:30, excluding national holidays. Out of hours critical technical support line 05:00 to 09:00 weekdays and weekends (excluding Christmas day, Boxing Day and new year). P1 - Major impact Acknowledge: 15 minutes Temporary workaround: 8 hours Permanent fix: 5 business days P2 - High impact Acknowledge: 1 hour Temporary workaround: 24 hours Permanent fix: 30 business days P3 - Medium impact Acknowledge: 24 hours Temporary workaround: Reasonable and agreed Permanent fix: Reasonable and agreed P4 - Low impact Acknowledge: 5 days Temporary workaround: Reasonable and agreed Permanent fix: Reasonable and agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Account Manager is available between 09:00 to 17:30. Whitespace Service support hours are Monday to Friday between 07:30 and 17:30 UK time, excluding national holidays. In addition, we have set up an out of hours critical technical support line. This is available from 05:00 to 09:00 weekdays and weekends (excluding Christmas day, Boxing Day and new year’s). The introduction of the out of hours technical support line from 5am, ensures that we have someone on standby when the crews are turning up and leaving the depot.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A project kick off is arranged to discuss high level approach and plan for deployment. Workshops are then arranged to go into detail about the processes required for managing the operation (both operational and technical). A Project Initiation Document and Confirmation of Requirements are then drawn up for mutual agreement prior to system build and on-site training. Full user documentation is provided via our service desk including a online knowledge base which incorporates video content to help users in the day to day use of the system. Furthermore, we provide a client manager post live to handle queries outside of the service desk.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: There is no data stored for users to keep.
• End-of-contract process: The price paid will include all necessary rights to access and use the system during the contract term. When the term ends, and assuming there is no continuation, the system will be turned off and access will be lost. Towards the end of the contract, Whitespace will make contact with the customer to discuss options.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: On the mobile application video can be viewed and played back but not downloaded.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Api is available for developers to build our services into their own front end, its not there for general users.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: All hosted AWS servers are monitored and built as required to meet the demands of the service.

Analytics

• Service usage metrics: Yes
• Metrics types: User Reports on access the systems and frequency.
• Reporting types:
  • API access
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Contel

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data is not stored within the system so not applicable.
• Data export formats: Other
• Other data export formats: Flv
• Data import formats: Other
• Other data import formats: No data import required

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Urgent = 1st Response - 30 mins, Resolution - 2 hours. High = 1st Response 4 hours, Resolution - 8 hours.
• Approach to resilience: Data is stored with AWS, resilience is managed via them. A monthly subscription would be reimbursed if the SLAs' are not met.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: We store customer user access information on an encrypted and password protected database. In addition, the software used to view and download video has full user management with tiered hierarchy which is decided by our clients person of authority. Each user has a unique login username and password which is changed by them at first login. For access to our hosted servers, this is controlled with a strong password which only the authorised key personnel have access to and again, this is stored on an encrypted and password protected database. All hosted servers since 2023 support MFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Cyber essentials plus accreditation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Major updates are reviewed within test environment prior to release. Updates every year after testing.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: This is covered with ConnectSecure and my.ncsc.gov.uk. Penetration testing is conducted monthly. As part of our ISO 9001 accreditation we have a business continuity plan that includes cyber security. Patch deployment is within 24 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This is covered with SentinelOne and Zabbix. Penetration testing is run monthly. We have a business continuity plan as part of our ISO 9001 that covers cyber events. This outlines our response and timescales.
• Incident management type: Undisclosed
• Incident management approach: Incidents can be reported by telephone, email or via our ticketing system.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 3 month trial completely free of charge

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Wednesday 6 September 2017
• What the ISO/IEC 27001 doesn’t cover: All service elements are in scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited
• ISO 9001 accreditation date: Tuesday 13 December 2011
• What the ISO 9001 doesn’t cover: All service elements are in scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Secure Trust
• PCI DSS accreditation date: Friday 30 August 2024
• What the PCI DSS doesn’t cover: Accreditation applies specifically to the elements of our service where credit card payments are taken.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A92852d6-cc03-41e9-baf4-6c303a28c1e8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 647127da-a96c-43b3-ab08-7a04e764774d
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@Whitespacews.com. Tell them what format you need. It will help if you say what assistive technology you use.