WINFO SOLUTIONS UK LIMITED

WinfoBots - Process Automation Solution

WinfoBots is an end-to-end packaged solution that accelerates automation journey with predefined processes, multi-platform application, and full lifecycle support.
WinfoBots is based on UiPath and other Open-source based process automation tools and comes with a command-centre based approach that provides users with 360-degree visibility and seamless bot management

Features

• Command Centre view to monitor process flow
• AI-powered intelligent automation boosting transaction processing accuracy
• Seamless integration with ERP systems provides a unified workflow
• Streamline approvals with custom-configured rules
• Modular and Process driven user interface
• Facilitates human inputs to support governance and control
• Analytics and audit logs for robot actions
• Role based access controls

Benefits

• Ready-to-Use Process automation for Instant Impact
• Solution offers prebuilt processes to accelerate automation journey
• Virtual assisted Bot to support time-consuming business process
• Automatic error notifications for process failures
• Solution combines regular automation with AI to enhance decision making
• Solution allows pre-defined processes to be customised

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@winfosolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

606858184532367

Contact

John Donnelly
+353862837346
sales@winfosolutions.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Robotic process automation
        • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Add-on to UiPath
• Cloud deployment model: Public cloud
• Service constraints: Any constraints on our proposed solution and service are based on customer business case
• System requirements: No specific requirements on hardware or software

User support

• Email or online ticketing support: Yes
• Support response times: As part of our application support services, we agree with our customers on the SLAs like response time, resolution time based on the severity of the tickets and the SLAs are mutually agreed with the customer prior to start of the engagement; ; The standard response time during weekdays are:; P1-Critical Business Impact- 30 minutes; P2-High-Significant Business Impact- 60 minutes; P3-Medium-Some Business- 120 minutes; P4-Low-Minimal Business Impact- 180 minutes; ; During weekends, the support team will be available on call for any P1 incidents wherein the support team will be informed about any P1 incident over phone to start the resolution process
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Winfo provides Service desk support for customers to log incidents. Winfo Service desk will act as a single point of contact for customers to log and track all incidents; Depending on the nature of issues, Service desk will involve Level 2 technical team for issue resolution. There will be regular updates, and reporting will be provided to customers on the incidents raised; There will be account manager assigned at the engagement level
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the deployment of WinfoBots, the initial implementation of the process automation will be carried out by Winfo project team. ; Based on the list of processes that needs to be automated
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Winfo will share the onboarding and offboarding documentation based on requirements through email
• End-of-contract data extraction: Winfo can provide the complete data extracts based on customer requirement at additional cost
• End-of-contract process: At the end of the contract, service will be terminated along with all the data at the end of the contract

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: As part of the implementation of WinBots solutions, our services can be customised based on the business requirements

Scaling

• Independence of resources: We configure the resources required based on customer requirements. Each customer will have a limit on the resource quota ensuring that other customers are not impacted with the demand from one specific customer. The additional scaling of resources is done through orchestration tool based on the resource requirements received from customers

Analytics

• Service usage metrics: Yes
• Metrics types: The service metrics are available in the WinfoBots Command Center
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can request WinfoBots team for export of data
• Data export formats: Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: .XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Winfo provides 99% SLA for availability of WinfoBots application. In case of any unforeseen scenario, the application will be made available within 24 hours. If there are any breaches to agreed SLAs, service level credits would be mutually agreed based on SLA agreement with our customers
• Approach to resilience: WinfoBots is hosted on Winfo managed Oracle Cloud Infrastructure (OCI) as a SaaS solution. As the application is hosted on OCI, it leverages the complete OCI related components for resiliency of datacentre. WinfoBots environment is fully secured and scalable
• Outage reporting: All service reports regarding any outages and maintenance activities related to WinfoBots environment is sent through email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to functionalities within WinfoBots environment is controlled through roles. A set of roles are pre-defined for customers to use. But custom roles can also be defined and assign the required functionalities to the role in WinfoBots
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Winfo Information Security policies and processes follow ISMS Standards. Winfo is ISO 27001:2013 certified for Information Security Management Systems for design, development, testing of software, support and implementation of ERP and RPA automation and IT consulting services

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Winfo will follow defined configuration and change management processes to control any changes to the WinfoBots environments. The release to the environment is planned and controlled before migration to the customer specific environment. The change management process will assess the impact of the change, nature and size of the change, testing requirements, timelines required to develop the change, risk involved etc., Once the change is tested and approved by users, Release Management process would be followed which will help to plan, schedule and control the deployment of change into customer environment. The process also supports security scan of code changes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have code peer review for quality adherence and vulnerability checks as part of our code release process. Every release to our WinfoBots environment goes through the security check through different modes of testing and any high-risk items are remediated on high priority We perform scans against NVD database to identify potential risk with the code planned to be deployed. Any findings are remediated on high priority before final release is approved for deployment in production environment
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: On a periodic basis we perform Penetration testing, Vulnerability checks at the application level. During development, at the code level every build goes through a static and dynamic security scans wherein identified issues are documented and tracked to closure. WinfoBots environment has a firewall rule in place to detect any attacks proactively. We have automated possible rules to mitigate any security incidents.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: We have automated possible firewall rules to prevent and mitigate any security incidents. Service desk tool is available to record, report and track any such incidents. Winfo provides Service desk support for WinfoBots users to log and report any incidents. Service desk will act as a single point of contact for all incident logging and tracking Incident reports are provided on a weekly, fortnightly or monthly basis depending on the customer requirements

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: UKAS
• ISO/IEC 27001 accreditation date: Friday 22 September 2023
• What the ISO/IEC 27001 doesn’t cover: Only the development work outsourced to any 3rd party is not covered but we don't carry out such outsourcing of any development work, and all such work is carried out internally by Winfo
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: UKAS
• ISO 9001 accreditation date: Friday 22 September 2023
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: SOC2 TYPE 2

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@winfosolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.