Solventum UK

Solventum Fluency for Transcription (Flex)

Fluency Flex is a cloud-based, speech-driven documentation module supporting front-end and back-end speech recognition. It enables clinicians to dictate via mobile or desktop, self-edit or send for transcription, and sign electronically. Leveraging existing voice profiles, it improves accuracy, reduces transcription costs, and offers flexible workflows for efficient, collaborative care.

Features

• Supports clinician workflows with flexible document creation options.
• Enables self-edit or transcription review for final document approval.
• Provides electronic signature and EHR upload for completed reports.
• Offers mobile and desktop dictation for clinician convenience.
• Reduces transcription costs while maintaining documentation quality.

Benefits

• Create documents quickly using real-time speech recognition technology.
• Access and edit patient reports instantly for faster approvals.
• Publish clinical letters directly from multiple devices on the move.
• Reduce transcription turnaround times to meet compliance targets easily.
• Streamline workflows by integrating dictation with EHR upload processes.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mcole3@solventum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

607032022138717

Contact

Megan Cole
+44 (0) 7385397266
mcole3@solventum.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Fluency Flex operates as a cloud-based solution, requiring stable internet connectivity for optimal performance. Planned maintenance windows are scheduled periodically and communicated in advance to minimize disruption. While the platform supports multiple devices, functionality is optimized for approved hardware such as Windows-based workstations and Solventum-certified microphones; performance on unsupported devices may vary. Integration with EHR systems depends on available HL7 interfaces and local IT configurations. Offline dictation is possible, but document upload and synchronization occur only when connectivity is restored. Buyers should also ensure compliance with local data security policies and allocate resources for initial workflow configuration.
• System requirements:
  • Windows 10 or 11 operating system on clinical workstations.
  • Microsoft .NET Framework installed for application compatibility and updates.
  • Reliable internet connection for cloud-based speech processing and sync.
  • HL7 integration capability for EHR connectivity and data exchange.
  • Quality USB or Bluetooth microphone meeting Solventum specifications required.
  • Single Sign-On (SSO) capability for secure user authentication.
  • Minimum 8GB RAM and dual-core processor for smooth performance.
  • Access to Solventum Cloud (UK)

User support

• Email or online ticketing support: Yes
• Support response times: Solventum provides 24/7/365 support with rapid response times based on severity. Critical issues (Severity 1) receive an initial response within 30 minutes and resolution within 4 hours. High-impact issues (Severity 2) are addressed within 4 hours during business hours, while moderate issues (Severity 3) follow standard hours (Mon–Fri, 9am–5pm). Support channels include a toll-free phone line, email, and a secure client portal for ticket tracking. Each customer is assigned a dedicated Solution Advisor for ongoing adoption, proactive monitoring, and escalation throughout the contract lifecycle, ensuring continuity and personalized
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Solventum provides tiered support aligned to issue severity, ensuring rapid response and resolution:; ; Severity 1 – Critical Impact; System down or immediate work stoppage threatening production.; Response: Within 30 minutes; Resolution: Within 4 hours (24/7 availability); ; Severity 2 – High Impact; Production impaired or time-sensitive issue affecting productivity.; Response: Within 4 hours; Resolution: Typically same day during business hours; ; Severity 3 – Moderate Impact; Important but non-critical issues.; Response: Standard business hours (Mon–Fri, 9am–5pm); ; Support Channels; ; 24/7 toll-free phone line; Email and secure client portal for ticket tracking; Dedicated Solution Advisor for adoption, proactive monitoring, and escalation throughout the contract lifecycle; ; This structure ensures customers receive fast, prioritized assistance for critical issues and ongoing personalized support for optimization.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Solventum provides a comprehensive onboarding program to ensure clinicians and administrators can quickly adopt Fluency Flex with confidence. Training options include onsite and virtual sessions, tailored to the organization’s workflows and specialties. Our Train-the-Trainer model equips designated staff to deliver ongoing training internally, supported by Solventum’s adoption specialists. For flexibility, we also offer interactive eLearning modules, video tutorials, and a detailed web-based user guide covering setup, dictation workflows, and troubleshooting.; To complement training, Solventum provides step-by-step implementation support, including workflow discovery, template configuration, and integration with EHR systems. End-users receive at-the-elbow assistance during go-live, ensuring smooth transition from legacy systems. Post-deployment, our Adoption Services team monitors usage and provides optimization recommendations, helping organizations achieve maximum efficiency.; Comprehensive user documentation is available online, including FAQs, best practices, and quick-reference guides. Additionally, our 24/7 support desk offers immediate assistance for critical issues, while routine queries are handled during standard business hours. This multi-layered approach ensures users have the resources, guidance, and confidence to leverage Fluency Flex effectively from day one.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Solventum ensures a secure and compliant process for data extraction. All customer data is stored within Solventum’s UK-based cloud infrastructure during the contract term. When the agreement concludes, users can request a full export of their data in standard, interoperable formats such as HL7 CDA, FHIR objects, or PDF, ensuring compatibility with downstream systems and EHRs.; The extraction process is managed through Solventum’s professional services team, working closely with the Trust’s IT and Information Governance teams to meet local compliance requirements. Data is transferred via secure, encrypted channels (TLS 1.2 or higher) and can be delivered through secure file transfer protocols or physical encrypted media if required.; Solventum guarantees that all retained data is purged from its systems following confirmation of successful extraction, in line with GDPR and NHS DSPT standards. ; By providing structured, standards-based outputs and a fully managed extraction workflow, Solventum ensures continuity, security, and transparency when transitioning away from the service
• End-of-contract process: At the end of the contract, Solventum ensures a structured and compliant offboarding process to protect data integrity and maintain continuity. All user profiles, voice data, and associated clinical documentation are securely removed from Solventum’s cloud infrastructure in line with NHS data retention policies and GDPR requirements. Customers receive confirmation of data deletion and can request an audit trail for compliance purposes.; Included in the contract price are standard offboarding activities, such as account deactivation, removal of access credentials, and provision of final usage reports. Solventum also provides guidance for uninstalling client applications and disconnecting integrations with EHR systems.; Additional costs may apply for optional services, including extended data retention beyond agreed timelines, bespoke migration support to alternative platforms, or custom export of historical data in specific formats. If a Trust requires professional services for workflow redesign or integration with a new vendor, these are scoped separately.; Throughout the process, Solventum offers remote support and documentation to ensure a smooth transition, minimizing disruption to clinical workflows. This approach guarantees compliance, transparency, and operational continuity for NHS organizations concluding their Fluency contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Solventum ensures all onboarding and offboarding documentation for Fluency Flex is accessible through multiple secure and convenient formats. Onboarding materials include comprehensive user guides, quick-start manuals, workflow diagrams, and best-practice documents, provided in digital formats such as PDF for easy download and offline use. Interactive eLearning modules and video tutorials are also available for self-paced learning, alongside printable quick-reference sheets for clinical areas. These resources are designed to support both initial setup and ongoing adoption.; Offboarding documentation covers essential processes such as user deactivation, data export, and compliance requirements. These guides ensure organizations can manage transitions smoothly while maintaining security and regulatory compliance. All documents are version-controlled, updated regularly, and can be shared electronically with authorized personnel. For organizations requiring physical copies, printed documentation can be supplied upon request.; To complement written resources, Solventum offers virtual and onsite training sessions, ensuring users understand how to apply the documentation effectively. Additionally, our adoption specialists provide tailored guidance during onboarding and offboarding phases. This multi-channel approach guarantees that documentation is clear, accessible, and supports a seamless experience for healthcare organizations.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fluency Flex offers similar core functionality across mobile and desktop, but with key differences in workflow flexibility. The desktop application provides full document creation, editing, and electronic signature capabilities integrated with EHR systems, ideal for clinicians working at fixed workstations. It supports advanced voice commands and template customization for structured documentation. The mobile service focuses on portability, enabling clinicians to dictate and submit jobs remotely via smartphones or tablets when away from the workstation. While mobile supports real-time dictation and secure upload, complex editing and template management are best performed on the desktop for optimal efficiency.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Fluency Flex API enables healthcare organizations to integrate dictation and transcription workflows into their existing systems with flexibility and control. Users can set up the service by configuring API endpoints for HL7 or FHIR-based integration, authenticating securely, and defining document types, templates, and distribution rules. This allows seamless connectivity with EHRs and transcription platforms. Users can make changes such as updating templates, modifying routing preferences, and enabling or disabling workflow options like self-edit or transcription review. These adjustments help tailor the solution to specific departmental needs.; However, there are limitations. Users cannot alter the core speech recognition engine, voice profile algorithms, or Solventum’s cloud hosting parameters through the API. Advanced security configurations, performance tuning, and system-level updates must be managed by Solventum support. Additionally, API functionality depends on HL7/FHIR compatibility and approved endpoints; unsupported EHRs may require custom development. While the API supports workflow customization, it does not provide direct access to proprietary AI models or allow changes to backend processing logic.; In summary, the API offers robust integration and workflow flexibility but maintains strict boundaries around core technology and security to ensure compliance, reliability, and data integrity.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Fluency Flex offers extensive customization to align with diverse clinical workflows. What can be customized: Users can tailor document templates, dictation workflows, distribution options (print, fax, electronic), and voice commands. They can also configure specialty-specific templates, canned text, and document routing rules to meet departmental needs. ; How users can customize: Customization is performed through the Fluency Flex administrative interface or via integration settings. Administrators can create and edit templates, define document types, and configure workflow preferences such as self-edit versus transcription review. Voice commands and macros can be added to automate repetitive tasks, while distribution settings can be adjusted to control how documents are shared internally or externally.; Who can customize: Typically, customization is managed by system administrators or designated clinical leads with appropriate permissions. These roles ensure compliance with organizational standards while adapting the system to local requirements. End-users (clinicians) can personalize certain aspects, such as inserting canned text or using voice commands, but structural changes to templates and workflows require administrative access. ; This flexibility allows healthcare organizations to optimize documentation processes, improve efficiency, and maintain consistency across specialties while preserving security and governance controls.

Scaling

• Independence of resources: Solventum guarantees consistent performance through its cloud-based, multi-tenant architecture hosted in UK data centers. The platform is designed for elastic scalability, meaning resources automatically adjust to demand without impacting individual users. Each customer operates within a logically isolated tenant, ensuring workloads are segregated and performance remains stable even during peak usage. Advanced load balancing and auto-scaling mechanisms distribute processing efficiently across servers, while proactive monitoring by Solventum’s operations team prevents bottlenecks. This approach ensures clinicians experience real-time responsiveness for audio capture, note generation, and EHR integration, regardless of concurrent usage by other organizations.

Analytics

• Service usage metrics: Yes
• Metrics types: Fluency Flex delivers comprehensive service metrics to help organizations monitor performance and adoption. Key metrics include dictation volume, document turnaround times, and transcription workload distribution, enabling visibility into efficiency gains. Usage reports track active users, session frequency, and voice command utilization, supporting optimization and training initiatives. Quality metrics such as speech recognition accuracy and edit distance (changes between initial draft and final signed document) provide insight into documentation precision. Additionally, system performance indicators—like uptime, response times, and integration success rates—are monitored to ensure reliability. These metrics are available through configurable dashboards and scheduled reports for administrators.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Fluency Flex provides secure, structured data export options to meet compliance and operational needs. Users can export completed documents, dictation audio files, and associated metadata in standard formats such as HL7 CDA, PDF, RTF, or Word. Exports can be automated through configured workflows or performed manually via administrative tools. Integration with EHR systems enables direct transfer of signed documents, while batch export supports large-scale data migration. All exports follow encryption standards (TLS 1.2, AES-256) and maintain audit trails for governance. Data retention and export schedules can be customized to align with organizational policies and regulatory requirements.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: .FDC files

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Solventum guarantees high availability through its cloud-based Fluency platform, designed for resilience and scalability. Our solutions—Fluency Direct, Fluency Align, and Fluency Flex—are delivered via a fully managed SaaS model hosted in UK-based data centers, ensuring compliance with NHS Digital, GDPR, and ISO27001 standards. The platform is architected for 24/7/365 operation, supporting clinicians across multiple specialties without downtime. Automated updates, multi-tenant architecture, and proactive monitoring safeguard performance and minimize disruption.; Service Level Agreements (SLAs): Solventum commits to 99.9% uptime, excluding scheduled maintenance. Severity-based response times are embedded in our support model:; ; Critical Impact: Response within 30 minutes; resolution within 4 hours.; High Impact: Response within 1 hour; resolution within 8 hours.; ; Support is available through a 24/7 toll-free line, client-only portal, and dedicated Adoption Services team for the life of the contract.; Refunds and Remedies: If availability falls below agreed thresholds, Solventum applies service credits proportionate to the downtime, as defined in the contract. These credits offset future invoices, ensuring financial accountability and transparency.
• Approach to resilience: Fluency Flex is built on a cloud-based architecture hosted in secure, UK-based data centers, ensuring high availability and compliance with NHS and GDPR standards. The platform uses redundant infrastructure across multiple availability zones, providing failover capability in case of hardware or network disruption. Automated load balancing and elastic scaling maintain performance during peak usage, while continuous monitoring detects and mitigates potential issues proactively.; Data resilience is achieved through real-time replication and encrypted backups, ensuring no loss of dictation or documentation during outages. All data in transit and at rest is encrypted using TLS 1.2 and AES-256, with strict access controls and audit trails for governance. Disaster recovery protocols include predefined recovery time objectives (RTO) and recovery point objectives (RPO), supported by automated failover testing.; The system also supports offline dictation, allowing clinicians to capture audio when connectivity is unavailable; synchronization occurs once the connection is restored. Regular penetration testing and adherence to ISO 27001 and NHS DTAC standards further strengthen security and resilience.; Detailed datacenter architecture and disaster recovery documentation are available on request for organizations requiring deeper technical assurance
• Outage reporting: Fluency Flex is designed with proactive outage reporting to keep organizations informed and minimize disruption. When service interruptions occur, email alerts are automatically sent to designated administrators and technical contacts, detailing the nature of the outage, affected services, and estimated resolution time. These notifications include guidance for interim workflows, such as offline dictation options.; For organizations requiring real-time visibility.; Additionally, an API endpoint is available for integration with customer monitoring tools, enabling automated status checks and alerting within local IT environments. This allows organizations to incorporate outage data into their existing incident management systems.; All outage communications follow strict escalation protocols, ensuring timely updates until resolution. Planned maintenance notifications are issued in advance to reduce operational impact. These measures ensure that users remain informed and can maintain continuity of care even during unexpected service events.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Solventum enforces strict access controls across management interfaces and support channels. Access is restricted using role-based access control (RBAC), ensuring only authorized personnel can perform administrative tasks. Authentication is managed through Single Sign-On (SSO) or Active Directory integration, with multi-factor authentication (MFA) applied where required. Verified client contacts are the only users permitted to raise tickets or view case details via the secure support portal. All actions are logged for audit purposes, and permissions undergo regular reviews. Administrative changes follow documented approval workflows within our secure development lifecycle (SDLC), tracked through JIRA, ensuring compliance with ISO27001 and NHS DTAC standards.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials (Plus is coming in Q1 2026)
• Information security policies and processes: Solventum adheres to a comprehensive information security framework aligned with NHS Digital DTAC, GDPR, HIPAA, ISO27001, and SOC 2 Plus standards. Our policies cover data protection, encryption, vulnerability management, access control, and incident response. All data in transit and at rest is encrypted using TLS 1.2+ and AES-256, with logical tenant separation and robust firewall protections. Regular penetration testing and vulnerability assessments are conducted by CREST-approved third parties, and results are reviewed at board level. ; Reporting Structure: Oversight is provided by the Chief Information Security Officer (CISO) and Clinical Safety Officer, supported by compliance and risk management teams. These roles ensure adherence to regulatory requirements and internal standards. ; Policy Enforcement: Compliance is maintained through mandatory staff training, secure development lifecycle practices, and automated monitoring tools. Change control processes documented in our SDLC require approvals via JIRA and include rollback plans. Incident management follows a severity-based escalation model, with 24/7 monitoring and rapid response protocols. Governance includes periodic reviews, internal audits, and customer-facing assurance reports under NDA. ; This structured approach ensures robust security, transparency, and continuous improvement throughout the contract lifecycle.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Solventum uses a structured configuration and change management process aligned with ISO27001 and NHS Digital DTAC standards. All service components are tracked throughout their lifecycle using a centralized configuration management database (CMDB) integrated with JIRA for change control. Each change request includes detailed documentation, approval workflows, and rollback plans. Changes undergo formal impact assessments, including security risk analysis, to evaluate potential vulnerabilities before implementation. Penetration testing and regression checks validate security posture post-change. Governance is enforced through mandatory reviews by the Information Security Officer and periodic audits, ensuring compliance and traceability across all environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Solventum’s vulnerability management process is proactive and aligned with ISO27001, NHS DTAC, and SOC 2 Plus standards. Potential threats are assessed through continuous monitoring, automated vulnerability scans, and regular penetration testing by CREST-approved third parties. Threat intelligence is sourced from NHS Cyber Alerts, NIST, vendor advisories, and security bulletins. When vulnerabilities are identified, patches are prioritized by severity and deployed rapidly—critical issues within 14 days, often sooner for high-risk items. All changes follow documented SDLC protocols, including security impact analysis and rollback plans, ensuring resilience and compliance throughout the lifecycle.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Solventum employs robust protective monitoring processes to safeguard its services. Potential compromises are identified through continuous monitoring, automated intrusion detection systems (IDS/IPS), and vulnerability scans across all environments. Alerts are generated for anomalies such as unauthorized access attempts or unusual data flows. When a potential compromise is detected, incidents are escalated immediately to the Information Security Officer and handled under our severity-based response model: Critical incidents receive a response within 30 minutes and resolution within 4 hours. Investigations include root-cause analysis, containment, and remediation, followed by customer notifications and audit reporting to ensure transparency and compliance.
• Incident management type: Supplier-defined controls
• Incident management approach: Solventum follows a structured incident management process aligned with NHS DTAC and ISO27001 standards. We maintain pre-defined workflows for common events such as outages and security incidents, with severity-based escalation (Critical: response within 30 minutes; resolution within 4 hours). Users report incidents via a 24/7 toll-free support line, client-only portal, or email. The portal enables ticket creation, tracking, and escalation. After resolution, we provide detailed incident reports outlining root cause, corrective actions, and preventive measures, delivered through the portal or email and logged for audit purposes. Governance includes periodic reviews and continuous improvement to ensure transparency and compliance.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 7 August 2024
• What the ISO/IEC 27001 doesn’t cover: Solventum HIS (Health information Systems) is fully covered in the UK by ISO27001.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Monday 13 January 2025
• What the ISO 9001 doesn’t cover: All functions in scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 25 November 2025
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: All parts covered.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 17a8c65c-2c59-478a-900e-a94910b58818
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 662b0be8-be3b-468f-b4d1-f2b121b15245
• Other security certifications: Yes
• Any other security certifications:
  • NHS DSPT (Standards met) - ODS Code: V3KCI
  • NHS DTAC & DCB0129 accredited
  • ICO Registration (Number: ZA926711)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mcole3@solventum.com. Tell them what format you need. It will help if you say what assistive technology you use.