INTAFORENSICS LTD

LIMA - Case Management - ALCM

Lima Forensic Case Management provides complete case and laboratory management capabilities to forensic laboratories. From case submissions through to final reporting, Lima enables forensic practitioners to operate consistently to the methods required by ISO-17025, FSR Code of Practice and Industry Best Practice. Analysis and reporting measures efficiency of forensic laboratories.

Features

• End-to-end forensic case management across multiple departments and workflows
• Evidence and exhibit tracking with full lifecycle traceability
• Chain of custody recording with auditable case and exhibit actions
• Management dashboards and reporting, including Forensic Code of Practice outputs
• Case-level reporting in documentary and electronic formats
• Staff competency records supporting quality management and workload allocation
• Asset management with tracking and utilisation reporting
• Remote submissions portal with automated email notifications for investigators
• Power BI integration for advanced metrics, dashboards and insights
• API library supporting integration and data exchange

Benefits

• Strengthens evidential integrity through traceable evidence handling and accountability
• Improves governance through audit trails and controlled record management
• Supports ISO/IEC 17025:2017 aligned processes and oversight
• Reduces administrative overhead through centralised casework and reporting
• Improves visibility of case progression and service performance
• Enables consistent working practices across departments and teams
• Ensures staff competency alignment for each case and workflow
• Optimises asset utilisation through tracking and management insight
• Improves investigator communication via portal submissions and email updates
• Configurable to meet organisational policies, processes and operational requirements

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@intaforensics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

607198327869279

Contact

Rupa Jagatia
0247-7717780
tenders@intaforensics.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Lima is deployed within the buyer’s own environment and requires supported Windows Server, IIS and Microsoft SQL Server. Concurrent user access is applied using Sentinel Runtime (either as a software licence or HASP dongle). Increasing user volumes and data growth may impact performance depending on the buyer’s infrastructure and network. Planned upgrades and maintenance may require an agreed service window. If deployed across multiple servers, required firewall ports must be permitted (e.g. SQL and licensing). Secure HTTPS is supported but requires the buyer to provide and manage SSL certificates. Remote support may be limited in restricted networks.
• System requirements:
  • Windows Server 2019 or later for hosting Lima services
  • Microsoft IIS 7.0+ to host the Lima web application
  • Microsoft SQL Server 2012+ for the Lima database
  • Supported web browser for end-user access (Chrome, Edge)
  • Sentinel Runtime installed for software licence activation and management
  • HASP USB dongle support where hardware licensing is used
  • Network access between application server, SQL server, and licensing
  • File share storage for attachments and generated case documents
  • Firewall rules allowing SQL and Sentinel licensing communication ports
  • Valid SSL certificate for HTTPS deployment (recommended)

User support

• Email or online ticketing support: Yes
• Support response times: The service description confirms committed response times for incident response. Support tickets are triaged and responses are provided in line with the SLA. If a simple user question is asked, the response is usually almost immediate. Support operates during normal working hours, Monday to Friday, 9am to 5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: One level of support is available. Support is included in the cost of Subscription based services. Alternative licensing models are available which charge support as an option based on 30% of the cost of initial licenses for the system.; Support is primarily delivered via our own dedicated and hosted support portal. Initial triage of all support tickets is conducted and then tickets are assigned to the relevant agent internally (either Training, Commercial or Technical).; Priority of submitted tickets is dependent on the severity of the incident and is in line with the company's SLA.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: IntaForensics supports buyers to onboard Lima through a combination of implementation guidance, training and documentation. Buyers can install and configure Lima independently using our installation guidance and minimum specification documentation. Where required, IntaForensics can provide assisted implementation support either remotely or on-site.; ; We also offer tailored consultancy to help configure Lima to match the buyer’s operational workflows, governance requirements and quality management processes (including support for ISO/IEC 17025:2017 aligned operations).; ; User training can be delivered in-person at the buyer’s site, at an agreed location, or remotely via Microsoft Teams (or equivalent). Training and consultancy services can be scoped and provided on a chargeable basis, including any applicable travel and subsistence costs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At end of contract, buyers retain access to their data as it is stored within their own on-premises Microsoft SQL Server database (and associated file store) in the buyer’s environment. If the Lima licence term expires, users may no longer have access to the Lima user interface; however, the buyer can still extract data directly from the SQL database and file store at any time. While the licence is active, users can also export selected overview data from within the application (for example cases, exhibits, assets, tasks and dispatch records) in formats such as CSV/XML, subject to configured filters. IntaForensics can provide extraction support on a chargeable basis if required.
• End-of-contract process: At the end of the contract, the buyer’s Lima licence and support term expires unless renewed. Where the licence is not renewed, access to the Lima user interface may end, however the buyer retains access to all data stored within their own environment (Microsoft SQL database and associated file store). The buyer can extract their data directly at any time, and IntaForensics can provide assistance with data extraction if required.; ; The contract price includes the agreed licence entitlement and access to support services for the contracted term. Additional costs may apply for implementation support, data migration, consultancy, training delivery (including travel and subsistence where applicable), and any optional modules or additional licences purchased.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is provided in a standard, accessible PDF format. Documentation is primarily presented as clear black text on a white background with supporting screenshots and images to aid usability. Buyers can view the documentation using standard PDF readers and browser tools, including zoom and screen scaling. Where required, documentation can be reformatted or provided in an alternative layout to support accessibility needs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Lima is an HTML5 web application and can be accessed via both desktop and mobile browsers. The mobile experience provides the same core functionality as desktop; however, the user interface is optimised for desktop/laptop use due to the level of on-screen detail and data entry requirements. As a result, while access via a mobile browser is possible, it is not recommended for day-to-day operational use compared to a desktop device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Lima is delivered through two service interfaces. The primary user interface is the HTML5 web application, accessed via a supported browser, where users manage casework and operational configuration. Deployment and service administration is managed on the application server via the Lima Configuration Manager (Windows thick client), which controls the Lima web application, supporting services (for example data and attachment processing), multi-instance environments, and centralised error logging. This allows buyers to manage production and test/sandbox instances while maintaining a consistent browser-based experience for end users.
• Accessibility standards: None or don’t know
• Description of accessibility: Lima is an HTML5 web application accessed through a supported browser and can be used with standard browser accessibility features such as keyboard navigation and zoom/screen scaling. User access is controlled through role-based permissions configured by the buyer. Authorised users can view and update case information, exhibits and tasks in line with their assigned role. Users cannot access data, cases, or administrative functions outside their permissions, and system configuration and service administration are restricted to approved administrators.
• Accessibility testing: We have completed user acceptance testing (UAT) with operational users to validate usability, workflows and navigation across supported browsers. We have not undertaken a dedicated testing programme specifically with users of assistive technologies (for example screen readers). As Lima is delivered as an HTML5 browser-based application, it is designed to work with standard browser accessibility capabilities and assistive technology supported by the user’s device and browser. Accessibility feedback can be captured through support and incorporated into ongoing improvements where required.
• API: Yes
• What users can and can't do using the API: The API library is used to facilitate specific integration with relevant complimentary data services.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What can be customised; Case types and workflows, task templates, reference data (dropdown values), exhibit/evidence fields, reporting structures, organisational units, and user roles/permission sets. Optional modules (for example Portal and Insight) can also be configured where licensed.; ; How users can customise; Customisation is completed through Lima’s in-application administration and configuration settings. Authorised users can update fields, values and workflow options without requiring code changes in most scenarios.; ; Who can customise; Customisation is performed by buyer-approved system administrators or designated super users. Access to configuration functions is controlled using role-based permissions to ensure changes are governed and controlled.

Scaling

• Independence of resources: Lima customers are typically provided with their own dedicated instance deployed within their own environment/tenancy. Where Lima is provided as a cloud service, it is delivered as a single-tenant deployment and is not operated in a shared multi-tenant environment. This means users are not impacted by demand from other organisations. Within each deployment, performance is managed through appropriate server sizing, database configuration and monitoring. Where multiple instances are used (for example production and test), these can be separated to ensure testing activity does not affect live operational users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Other controls used to protect data at rest include role-based access control (RBAC) to restrict access to case data, exhibits and reports, and controlled administrative access to system configuration. Data stored in the database and file store is protected through access permissions on the hosting environment, including secured file shares for attachments and generated documents. Backup and restore processes are managed within the hosting environment to ensure data is retained and protected in line with the buyer’s policies.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export data from Lima in multiple ways depending on requirement. Selected datasets from search and overview screens can be exported in CSV, TSV or XML formats. Users can also generate case documentation by merging data into client-configured Microsoft Word templates and produce configurable case reports that can be saved as PDF. Lima supports exporting a complete case as a ZIP package containing associated attachments and an HTML index report, enabling users to navigate case sections and open linked files. Buyers can also extract data directly from the Microsoft SQL Server database using standard SQL tools.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • TSV
  • HTML
  • MS-Word .DOC
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • V-Card
  • Text File
  • Excel File (*.xlsx;*.xls)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Access controls and firewall rules can be applied by the buyer to restrict connectivity between components (application server, SQL server, licensing).
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Additional protections are typically applied through buyer-managed network controls such as firewall rules, segmented network zones, and restricted access between application, database, and licensing components.

Availability and resilience

• Guaranteed availability: Availability is dependent on the hosting model agreed with the buyer. Most Lima deployments are delivered as single-tenant services within the buyer’s private cloud or managed hosting environment. Where Lima is hosted by a managed service provider, availability targets and any service credits/refunds are provided under the hosting provider’s SLA, which underwrites the infrastructure availability. Any planned maintenance windows are agreed in advance to minimise operational impact. Where required, an availability SLA and service credit approach can be defined and agreed at call-off, aligned to the buyer’s selected hosting and support arrangement.
• Approach to resilience: Lima is typically delivered as a single-tenant service within the buyer’s private cloud or managed hosting environment, with resilience provided through the underlying infrastructure design. The service supports resilient deployment by separating application services, database and file storage where required, and by using standard backup and recovery approaches for the SQL database and file store. High availability, redundancy and disaster recovery capabilities (for example clustered infrastructure, replicated storage and failover) are determined by the hosting architecture agreed with the buyer or managed service provider.
• Outage reporting: Outage reporting depends on the hosting arrangement. For private cloud or managed hosting deployments, infrastructure availability and incident reporting are typically provided through the hosting provider’s monitoring and service desk processes. For the Lima application itself, service issues are reported via IntaForensics support channels, and buyers can be notified through agreed communication methods (for example email) during incident response and resolution. A public status dashboard and outage reporting API are not provided as standard for dedicated single-tenant deployments, but incident updates and planned maintenance notifications can be shared directly with the buyer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Lima management interfaces is restricted through role-based access control (RBAC), with permissions configurable per user and role. Administrative functions and configuration areas are limited to authorised users, and access can be controlled down to individual system functions. Data access can be further segmented using classification levels, ensuring cases are only visible to users with the appropriate clearance. For additional control, Lima also supports case-level access restrictions, allowing individual cases to be limited to named users or explicitly hidden from specific users, including removal from overviews and searches. Support access is restricted to named buyer contacts.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IntaForensics is ISO-17025:2017 Certified and accredited to both Cyber Essentials PLUS and the IASME Gold Standards. In addition the company is an accredited PCI-SSC Qualified Security Assessor Company. All of these independently reviewed and audited standards verify the strength of security controls and processes, and commitment of the organisation, to information systems security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: IntaForensics follows a structured software development and release management process aligned to industry best practice. Service components and changes are tracked through their lifecycle using version control and release records, providing traceability from requirement to deployment. Proposed changes are assessed during specification and design for operational and potential security impact, with security review performed pre- and post-development. Changes are validated through unit, feature and regression testing, supported by internal beta testing prior to release. Release notes and deployment guidance are provided to support buyer change control and planned upgrade activity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: IntaForensics manages vulnerabilities through secure development practices, internal review and customer support reporting. Potential threats are assessed using risk-based triage, considering impact to confidentiality, integrity and availability and the components affected. Threat intelligence is gathered via support channels, internal security practices within the Xypher Group, and relevant vendor/security advisories (for example Microsoft). Patches are delivered through scheduled releases, with emergency releases used for critical issues where required. Deployment timescales are prioritised by severity and agreed with the buyer, with release notes and communications provided to support change control.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Protective monitoring for Lima is typically managed by the buyer or their hosting provider, as most deployments operate in private cloud or customer-managed environments. Potential compromises are identified through the buyer’s security monitoring, logging and alerting tools applied to the hosting infrastructure, network and operating systems. When a potential compromise is detected, the buyer follows their incident response process to contain and investigate, and IntaForensics can provide application-level support (for example log review and technical guidance) as required. Incident response timescales are prioritised based on severity and handled through agreed support channels and escalation routes.
• Incident management type: Undisclosed
• Incident management approach: Incident management for Lima is primarily managed by the buyer or hosting provider, as deployments are typically delivered in private cloud or customer-managed environments. Buyers follow their own incident response procedures for security events (for example suspected compromise, unauthorised access, or malware). IntaForensics supports incident response by providing application-level technical assistance, including log review, guidance on containment actions, and validation of service integrity where possible. Incidents are reported via agreed support channels and prioritised based on severity.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Lima can be provided as a software-only, single-user trial licence to allow buyers to evaluate core case management functionality and test configuration without a full implementation. The trial excludes multi-user access and optional modules unless agreed. It is time-limited and deployed within the buyer’s environment on customer infrastructure.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 21 March 2017
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Sunday 5 June 2011
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8cddc77c-8ef9-4323-8d34-efdcab2f4435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E2447eab-d1eb-4a41-bcb5-03fbbf0f3f65
• Other security certifications: Yes
• Any other security certifications:
  • IASME Cyber Assure Level 1
  • IASME Cyber Assure Level 2
  • ISO 14001
  • ISO 17025
  • ISO 14001
  • CREST Certification

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@intaforensics.com. Tell them what format you need. It will help if you say what assistive technology you use.