URBAN INTELLIGENCE LTD

PlaceMaker - Digital Local Plan Software

PlaceMaker is a cloud-based platform built by planners to help local authorities create digital local plans. It supports evidence gathering, site assessment, and public consultation through interactive mapping, automated analysis, and integrated representation management. Councils can publish accessible plan documents and manage workflows securely online.

Features

• Digital local plan software built by planners for councils
• Interactive mapping, dashboards, and evidence reporting tools
• Sites module for automated site identification and assessment
• Planning-led templates aligned to policy requirements
• Strategy testing tools to explore development impacts and scenarios
• Engagement module for consultations and digital plan publishing
• Accessible, mobile-friendly materials with multimedia and interactive maps
• Integrated representation submission, management and reporting workflows
• Secure user access with single sign-on integration
• Exportable datasets and evidence outputs in common planning formats

Benefits

• Helps councils deliver faster, more efficient digital local plans
• Reduces manual assessment workload through automation and templates
• Builds a consistent evidence base across planning workflows
• Improves transparency and accessibility for communities and stakeholders
• Supports meaningful consultation with integrated representation management
• Enables collaboration across planning policy, and wider stakeholders
• Designed by planning professionals to match local authority workflows
• Supports continuous improvement with new features within subscription tier
• Offers expert support and optional SFIA-based additional services
• Supports multi-team collaboration without per-user licence costs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@urbanintelligence.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

607257099604373

Contact

Daniel Mohamed
0333 090 1647
tenders@urbanintelligence.co.uk

About your service

• Service categories:

  Applications

  Engineering

  • Computer-Aided Design Applications
  • Collaborative product data management

  Other engineering

  • Building Information Modelling Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We occasionally undertake planned scheduled maintenance out of business hours. This is planned to avoid key timelines (e.g. consultation periods).
• System requirements:
  • Web browser
  • Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Within 4 hours 9am - 5pm (UK) Monday to Friday. Within 48 hours on weekends and public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We undertake accessibility testing on all our product and service web pages for accessible users.
• Onsite support: Yes, at extra cost
• Support levels: Urban Intelligence provides ongoing support for investigation and resolution of defects in the PlaceMaker service, alongside customer success guidance through an assigned account manager. Requests relating to client-specific configuration, bespoke analysis, or extended data services may be delivered as Additional Services under separately agreed SFIA-based support.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: PlaceMaker subscriptions include an initial onboarding session, support with administrative setup, and guidance on customer responsibilities and basic data configuration. Larger-scale migration or bespoke services are available through Additional Services under SFIA-based support. Customers also receive access to the PlaceMaker Knowledge Hub, including user guides, documentation, and training materials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Client data can be exported from within the application and requests for specific information can be made to support.
• End-of-contract process: We provide standard off-boarding support at the end of the contract to facilitate smooth transition/transfer. Additional support is available at extra cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our consultation services have been designed to be responsive to mobile and tablet devices to widen citizen participation. Administrative user services are designed to be primarily viewed on desktops.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: We have developed an API for integrations with other planning software services for importing and exporting data. Details on available integrations and technical specifications are available on request.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Branding and white labelling can be customised. Administrative users are able to control custom fields, user permissions, banners, logos and colours. For site assessment and consultations, the buyer can decide on its own approach to methodologies and design their own materials.

Scaling

• Independence of resources: All customers get their own virtual machine. Customers do not share resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers are able to access audit logs of usage for monitoring purposes. For customers accessing public engagement and consultation tools, these provide real-time dashboards that can display usage, up-to-date submissions and responses.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: CSV, SHP and PDF data can be exported from within the PlaceMaker application. Other data formats for export can be made on request and may be billed at an extra cost.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • ESRI Shapefiles
  • PDF
  • JSON (on request)
  • GeoJSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • ESRI Shapefile
  • .TAB File
  • GeoJSON
  • Geopackage (.GPKG)
  • KML
  • Doc
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The SLA is site availability 24 hours a day, seven days per week. The target availability is 99.95% (maximum 21.5 minutes of Downtime per month). The measurement period for availability is in calendar months. If Downtime exceeds the target limit of 21.5 minutes in a calendar month, Urban Intelligence will provide the Client with a service credit equal to one day’s Fees on a pro rata basis (exclusive of VAT, and exclusive of any excess bandwidth or storage charges that have been negotiated) for each full completed hour of downtime. The maximum service credit available in respect of any one month shall not exceed one month’s Fees.
• Approach to resilience: Available to buyers on request.
• Outage reporting: Email alerts and client status update dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative users define permissions and controls for different elements of the PlaceMaker application for users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Urban Intelligence operates an ISO 27001:2022 certified information security management system which is responsible for setting policy and auditing for compliance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: PlaceMaker has been designed to enable the capture of feedback on usage of the service so we can address bugs and optimise the features of the service into the future. New changes are checked for vulnerabilities before they are released to production. Our approach conforms to our ISO 9001:2015 Quality Management System and its policies.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security incidents may be detected by our automated detection tools, Urban Intelligence staff or customer notification. In all cases they are treated as critical errors triggering invocation of the disaster recovery process subject to their level of likely impact.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Tuesday 13 May 2025
• What the ISO/IEC 27001 doesn’t cover: All within scope of our ISMS.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Wednesday 14 February 2024
• What the ISO 9001 doesn’t cover: All within scope of our QMS.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@urbanintelligence.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.