STABLE
Adoption & Change Management
At Stable we believe that user adoption is critical to any project's success. How your users adopt the ‘New Ways of Working’ is key. Regardless of what the solution is; if users don't adopt, then it will fail. As a Microsoft Solutions Partner we specialise in M365 and Employee Engagement.
Features
- Change management delivered by Prosci certified change managers
- Strategic workforce change planning and consultancy
- Tactical change delivery support
- Work with stakeholders for the importance of end user adoption
- Creating desire amongst users to achieve successful change
- Stakeholder analysis, engagement and management
- Development of communication strategies and training to ensure effective delivery
- Management of project change using effective change control methods
- Change requirements elicitation and validation
- Use of standard methodologies, tools/techniques, documentation, and templates
Benefits
- Change managers with experience in utilising the Prosci ADKAR model
- Effective change management throughout to help drive end user adoption
- Independent and unbiased view of change requirements
- Focus on people, process, and consider the most suitable technology
- Focus on successful outcomes for stakeholders, customers and wider business
- Clear message of ‘what's in it for me’ to users
- Utilising best practice, high quality deliverables
- Clear communication with all change stakeholders
- Wider project management and BA capabilities to support project delivery
- Ensuring alignment to meet UK accessibility standards
Pricing
£5 to £30 a user a month
Service documents
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Framework
G-Cloud 14
Service ID
6 0 7 3 4 9 5 6 2 2 9 1 2 3 5
Contact
STABLE
Ryan Lewis
Telephone: 02921051010
Email: sales@stable.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our journey starts with a conversation. We first need to understand your organisation, people and culture. We will build a picture of your current issues and start to build up an understanding of your risks and your strategy around technology. Adoption and change management is technology and vendor neutral, and whilst Stable focuses in on Microsoft solutions our adoption capability can be leveraged for many change scenarios. We use discovery workshops to assess your current state and desired future target operating models. From there we conduct assessments of your business needs and how they are currently being serviced against your investment in your technology choices. Our recommendations will often suggest a crawl, walk, run approach for introducing new features to your organisation and we are proponents of having senior level sponsorship for those changes.
Stable believes in a collaborative method, based on the Prosci Change Methodology utilising ADKAR to ensure a best practice approach from the outset.
We will undertake an initial assessment to determine your end user adoption and behaviour change requirements, then in conjunction with your key stakeholders and sponsors develop an approach that best suits the organisational adoption and change needs. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Can be applied to all technology change projects and services
Training
- Training service provided
- Yes
- How the training service works
-
Learning is a key element in the change management process and will further help to drive end user adoption. Effective learning ensures users are empowered with the knowledge required to deal with the changes implemented through the project. Whether this be a change in business process, technical solution or way of working.
Through effective change a ‘Culture of Learning’ can be created and we will work with the clients key stakeholders such as HR, learning and people officers to develop a holistic approach to skills development and future change.
Each customer may have different learning requirements, learning delivery is tailored to the adoption success measures, and can be delivered in the format that is appropriate for the type of change and the clients preferred delivery methods. This can include facilitated workshops, classroom-based training, Teams based training, train the trainer, training material development, champion networks, bitesize learning, lunch and learn, etc. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Setup and Migration is structured on a case by case basis depending on the requirements of the end client and what the workloads are. Utilising our experience as a Microsoft Solutions Partner and the support of our three core services, we can adapt to each requirement as needed.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Azure
- M365
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- NIST Practioners
- Secure by Design
- Security Culture Development
- Security Risk Impact Assessment
- Red Team and bug bounty activities
- Microsoft Secure Score analysis
- Microsoft 365 Dynamics
- Penetration testing and Ethical Hacking services
- NCSC Cyber Essentials Scheme, Cyber Essentials Plus Accreditors
- MoD JSP604 guidance
- Certified security testers
- Yes
- Security testing certifications
-
- Cyber Scheme
- Other
- Other security testing certifications
- OSCP
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- On-going 12 Month Strategic and\or Tactical End User Adoption Support and delivery can be provided.
Service scope
- Service constraints
- No constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We provide an automated immediate response detailing the likely wait time on resolution. This is based upon a pre-agreed SLA according to priority and hours of service.
Typically, our customer enjoy a response within the hour. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Stable provide a tailor-made support offering individual to each client and/or system.
All Clients are assigned a Customer Success Manager to ensure that requirements are captured and service offerings are bespoke to their need.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a Silver Level Achilles accredited member, Stable conducts regular reviews of it’s waste and energy consumption levels to ensure we are ahead of the curve when it comes to fighting climate change.
Solar Panels are fitted to Stable’s Head Office to power the building, and we provide staff with fully electric vehicles with on site charging available to use as required. We encourage the use of electric vehicles when visiting clients or on other business activities and to charge at Head Office for the purpose of these visits.
Modern water management systems are in place on site and waste is separated in to recyclable items with local advice provided from the disposal company and a nominated individual in Head Office to provide guidance.Covid-19 recovery
At Stable, we use our experience to encourage modern ways of working, fostering economic recovery by championing remote work whilst organisations can rest well in the knowledge they are still well secured.
Clients can leverage digital platforms for seamless collaboration, enabling them to operate efficiently wherever their teams are based within secure environments.
Stable can also support in the adoption and change management of these technologies, guided by our Learning Pillar, to ensure organisations embrace the new ways of working in an efficient manner.
By leveraging technology's transformative potential, Stable can play a pivotal role in society's recovery from COVID-19, driving innovation, resilience, and progress.Tackling economic inequality
Our CEO is a Trustee of the Board for Adoption UK, so at Stable we realise we play a pivotal role in driving economic inclusivity through fair employment practices and equitable opportunities for advancement. This involves implementing living wage policies, providing comprehensive benefits packages, and promoting diversity and inclusion within the workforce.
We leverage our resources and influence to support marginalised communities and address systemic barriers to economic mobility. This involves investing time and effort in education and vocational training programs and events, and advocating for policies that promote economic justice.
Collaboration between the public and private sectors is crucial in tackling economic inequality on a broader scale. By partnering with governments, NGOs, and community organisations, we help to amplify their impact and implement sustainable solutions that address the root causes of inequality.
By fostering a culture of corporate social responsibility, we seek to lead by example by demonstrating a commitment to ethical business practices and social justice. This involves transparency in reporting, ethical sourcing, and environmental sustainability initiatives that benefit both people and the planet.Equal opportunity
In the modern workplace, the pursuit of equal opportunities stands as a cornerstone of progress, fostering inclusivity, diversity, and innovation. Stable recognises that diversity fuels creativity and drives success, leading to a more dynamic and resilient workforce.
Creating equal opportunities begins with cultivating an environment where individuals from all backgrounds feel valued, respected, and empowered to contribute their unique perspectives. This involves implementing fair hiring practices, promoting diversity at all levels of the organisation, and providing equitable access to resources and advancement opportunities.
At present, amongst other things, we hold a Bronze award with the Amed Forces Covenant, ensuring all those who serve or who have served, and their families, are treated fairly. In time we aspire to Silver or Gold Award.
We believe that the pursuit of equal opportunities in the modern workplace is not just a moral imperative but also a strategic advantage. We champion diversity and inclusivity to cultivate a more engaged, innovative, and resilient workforce, poised to thrive in an ever-evolving landscape.Wellbeing
We believe that central to promoting wellbeing is fostering a culture that values work-life balance. We encourage employees to disconnect and recharge outside of office hours. Flexible work arrangements, remote work options, and generous leave policies enable individuals to meet both professional and personal obligations, reducing stress and burnout.
Moreover, proactive measures to support mental health are essential in nurturing a resilient workforce. This includes us providing access to private medical care, counselling services, mental health resources, and fostering an open dialogue about mental wellness to reduce stigma and encourage seeking support when needed.
Physical wellbeing is equally paramount, we offer initiatives ranging from ergonomic workstations to gym memberships.
Pricing
- Price
- £5 to £30 a user a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@stable.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.