ENGAGING WORKS HOLDINGS LIMITED

WorkL for Business Employee Engagement Platform

The WorkL for Business Employee Engagement Platform and surveys help measure, track and improve employee experience, happiness and wellbeing, offering a proven solution to increase retention, minimise flight risk, drive productivity and enhance performance. Our dashboard driven Instant Action Software delivers immediate, tailored action points and resources to drive empowerment.

Features

• Proven Employee Experience Platform
• Flexible and Branded Employee Engagement Surveys
• Proactive and Reactive Pulse Surveys
• Intuitive Leadership and Manager Dashboards
• Individual Dashboards with Career Development
• Heatmaps with Traffic Light Colour Representation.
• Granular Real Time Analytics with full demographic filters.
• Benchmarking v Industry and Global Database
• Instant Action Plans
• Predictive Flight and Wellbeing Risk Analysis

Benefits

• Increase Employee Wellbeing, Empowerment, Workplace Happiness.
• Increase Productivity and Profitability
• Save time with real time analytics
• Predict and pre-empt flight risk. Increase retention/Save attrition cost.
• Serve Instant Insights and Action Plans to be the best.
• Ensure continuity for employees, managers and customers.
• Increase employee engagement, pride and loyalty
• Equip managers with decision making recommendations
• Each employee has personal dashboard to be engaged.
• Add/Remove questions for complete flexibility.

£10,000.00 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.grantley@workl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

607462092150676

Contact

Hugh Grantley
44 (0) 208 323 1137
hugh.grantley@workl.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: We require use of a modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Each customer has 2 assigned Customer Success Managers. This typically means immediate response via web chat, email or telephone. Official response times are 24 hours from reported general issue or 2 hours for Business Critical. As our platform is for surveys we do not offer or get requests for weekend support but can discuss if applicable.; ; Whilst the engagement surveys accessed by employees are WCAG compliant the user support process does not meet all WCAG requirements and we are pro-actively working towards user support meeting WCAG needs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: The Webchat product used is not homegrown and was tested by the provider with appropriate users throughout the development process to ensure the WCAG 2.1 AA accessibility needs were met.
• Onsite support: Onsite support
• Support levels: Support is ongoing and available during working hours, supported via telephone, email and webchat. Typically for immediate response to critical issues we would request an incident report with initial contact via telephone though our dedicated support email is seen by the entire team for immediate review if applicable. In addition customers are offered ongoing contact with their dedicated customers success managers. Whilst in most circumstanses response is immediate email or online ticketing support has an up to 24 hour response time from WorkL receipt of communication, operated in office hours (Monday to Friday 9.00 - 5.00pm).; ; Business critical issues (survey platform down) will be responded to within two hours.; ; Clients have a team of dedicated Customer Success Managers and we are dedicated to excellent customer service. In summary if an issue is not solved straight away we follow a process:; Level 1 support: escalate to a Level 2 support (Senior Manager). ; Level 2:escalate to Level 3 support (Director). ; Level 3: escalate to Level 4 support (Senior Director/C-suite).; ; The support team report to the Operations Director and the technical team to the IT Director. Technical/Cloud support experts are part of the team.; ; The cost of the platform includes support as described
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The WorkL for Business onboarding approach is collaborative and we work very closely with our customers. We will appoint a project team for onboarding and 2 Customer Success Managers who would be with the customer throughout the relationship. ; ; We use a 5 step project process starting with an initial workshop to best understand the customer strategy and plan accordingly. We discuss culture, aims and objectives, question set methodology and data, ROI measures, pain points etc. We collaboratively develop a Gantt project plan with agreed key milestones, responsibilities and actions. We then work thorough the phases with the customer on survey build (if bespoke questions requested), testing, distribution/launch and survey result consultation. The customer success team is available via web chat, telephone, video call and email. We set weekly meetings but can be available at all times. Onsite or Online training on all aspects of set up, question set, dashboards, action plans, analytics and usage is given as standard ; ; We provide a Welcome pack with all onboarding technical and general information with questions to complete pre workshop. We provide ‘How to’ documentation via PDF or slides, often tailored for the customer. ; ; The customer success managers remain with you as account managers.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When end date is confirmed, access to data will be removed, unless anonymised raw data extract or admin access is requested. Anonomysed data can be supplied on CSV as part of the contract. A small admin charge may apply, subject to discussion and agreement, if several years or extensive bespoke data is applicable.
• End-of-contract process: The customer works on a continuous basis with assigned customer success managers who are also there account managers. As the contract moves towards closure offboarding and date requirements can be discussed and agreed. The contract includes export of data via CSV in response to written request. Unless otherwise agreed the customers data will be deleted from the system. We are a flexible organisation and would discuss any particular needs a customer may have.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service has been designed to be responsive across a variety of screen sizes and dimensions.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: WorkL users have the option to customise engagement surveys with organisational data taken from their own systems. Our API enables this to happen and once configured, allows organisational data to travel from you to us, with the minimum of fuss.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Custom survey questions, pulse surveys and custom logos can be managed through the customers account and by the customer on our site. We can also customise dashboards for managers, senior leadership and departments.

Scaling

• Independence of resources: WorkL's infrastructure is based on a micro-service model and employs modern 'serverless' technology which enables us to scale the services we offer according to the demands of our users at any given point in time.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can request an export of data in CSV format via written request.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The cloud servers are hosted by AWS with a minimum availability of 99.99%. ; ; Refunds are not applicable to a platform allowing for employee surveys and we do not offer service credits. As we have an uptime of 99.99 % our services have never underperformed the stated uptime.
• Approach to resilience: Available on Request
• Outage reporting: Email alert

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The system provides for role-based user permissions that can be very granular. Permissions can be managed by our customer success team.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials 2024. We are working towards ISO/IEC 27001 certification
• Information security policies and processes: Our information security policies and processes operate within a framework that includes purpose, audience, objectives, authority and access control, data classification, security awareness and behaviour, responsibilities, rights and duties of personnel. We have separate policies within this framework overseen and monitored by the Operations Director via regular meetings and reporting exercises within our audited quality management framework. This is the reviewed by the Senior Leadership Team for IT and Operations. Whilst not security we are also have ISO 9001:2015 certification, renewed March 2024

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: WorkL uses infrastructure-as-code within AWS and follows a pull request process for making changes to the network architecture where possible.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scans are performed by github dependabot & snyk.io . Reports are reviewed by the WorkL team and triaged according to our policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: WorkL logs all system and application activity to a logging service where it is monitored and alerted upon.; ; Logs are used for internal incident management purposes only and are not disclosed to customers.; ; In the event of a found compromise, we will implement the Incident Response Plan.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents are reported to support@workl.com or internally via our support helpdesk. Incident reports are not disclosed externally. We have internal incident reporting updated and reviewed by IT, Customer Support and Operations. Whilst it has never been required if we need to recover applications we can launch recovery instances on AWS in minutes, using the most up to date server state or previous point of time. We also have a risk assessment framework and register constantly updated. We operate a 5 step Business Continuity Policy through Risks and business impact, planning effective response, roles & responsibilities, communication, testing and training.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are currently working with Positive Planet, a sustainable business advisor and in addition our Carbon footprint assessment is in progress for Carbon Footprint Measurement PPN 06/21 and Carbon Reduction Plan PPN 06/21. Please see further information in our Positive Planet Carbon Reduction Plan Document and Reporting, which can be requested and supplied and is also published on our website. We are committed to being net zero by 2035 and place great emphasis on carbon reduction. ; ; WorkL for Business recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods. We are committed to producing policies as a declaration of our commitment to deliver our products and services with due regard for the environment, and in a manner which considers the nature, scale and environmental impacts. ; ; We are committed to ensuring that we consider the potential to affect the environment in everything that we do. This is achieved whilst continuing to develop new methods and systems and the adoption of new technologies, whilst striving to optimise efficiency, and to continually improve our environmental management system, as a means of achieving ever higher standards of operation and enhancing our environmental performance.

  Equal opportunity

  In summary:Our Equal Opportunities & Diversity at Work policy is robustly endorsed by WorkL at all levels of management.; WorkL is committed to ensuring equality and to eradicate unlawful and unfair discrimination within our workforce. We ensure that all employees feel represented and respected in a safe and encouraging environment. In addition to eradicating discrimination within the workplace and workforce, we pledge that customers shall not suffer unfair or unlawful discrimination in the provision of services to them .All employees have a responsibility to implement this policy. ; ; WorkL shall never unlawfully discriminate against any persons due to their protected characteristics under the Equality Act 2010, namely discrimination based on a person’s: Age; Disability; Gender reassignment; Marriage and civil partnership; Pregnancy and maternity; Race (including skin colour, nationality, ethnic origin or country of origin); Religion or beliefs; Sex; or Sexual orientation.; We shall combat, oppose, exclude and avoid any and all forms of discrimination. An employees’ protected characteristics shall not be reason to discriminate on the grounds of: terms and conditions of employment; dismissal; redundancy, grievance and disciplinary procedures; pay and benefits; selection for employment, training, promotion or any and all other career development opportunities; and leave for parents and any legitimate requests for different or flexible working hours.; WorkL shall only employ and promote employees based on their merit, abilities, experience, qualifications and aptitude rather than on any of their protected characteristics. WorkL shall at all times observe and scrutinise the composition of the employee workforce in relation to its age, sexual orientation, beliefs, religion, sex, race and all other protected characteristics while encouraging diversity and equality in order to fulfil the purpose of this policy. ; ; This policy forms a part of all employees’ contract of employment with WorkL.

  Wellbeing

  The WorkL for Business platform improves our customers employee wellbeing and happiness. This extends to our own employees' wellbeing experience and includes, but is not limited to: All employees being assigned a mentor, rewards & recognition, learning opportunities, flexible working hours, hybrid working, mental health and mindfulness services, healthcare, free breakfast, social events and voluntary work days, very strong ethical, equal opportunities and diversity policies and a socially responsible culture.; ; The benefits to your local community as a result of the Employee Experience Platform will be happier employees, less flight risk and improved wellbeing. This in turn reflects on the families of your employees.

Pricing

• Price: £10,000.00 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can set up a sandbox and log in for a short period for interested parties to interact with the survey and dashboard prior to contract. This is for user acceptance accessing our demo version and data , not a free or tailored version.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hugh.grantley@workl.com. Tell them what format you need. It will help if you say what assistive technology you use.