INTEGRITY360 LIMITED

CrowdStrike Services

CrowdStrike Services delivers incident response, technical assessments, training, and advisory services that help you prepare to defend against advanced threats, respond to widespread attacks, and enhance your cybersecurity practices and controls.

Features

• Tabletop Exercises
• Adversary Emulation Exercise
• Red Team / Blue Team Exercise
• Penetration Testing Services
• Incident Response
• Compromise Assessment
• Endpoint Recovery
• Network Security Monitoring
• Security Assessments
• Technical Risk Assessments

Benefits

• Avoid business interruption
• Greater visibility for better decision making
• Recover systems with real time response
• Accelerated investigation
• Lower cost remediation
• Reduced adversary impact
• Minimize downtime
• Intelligence-led rapid response
• Rapid Technology Deployment
• Accelerated Forensic Analysis

£358 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

607657842454521

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Planning

• Planning service: Yes
• How the planning service works: CrowdStrike includes in commercial offers Falcon Operational Support Services - Expert advice on the optimization and operation of the CrowdStrike Falcon platform, this includes CrowdStrike’s best practices for enterprise deployment allows you to implement the Falcon platform to respond and resolve incidents faster and more efficiently.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Falcon Platform

Training

• Training service provided: Yes
• How the training service works: Training is available through the CrowdStrike University online training portal. There is robust product documentation as well as access to our support portal with a comprehensive knowledge base that includes best practices and recommendation videos. Advanced level training classes require two training credits and a valid annual access pass.
• Training is tied to specific services: Yes
• Services the training service works with: CrowdStrike Falcon Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: CrowdStrike is 100% SaaS offering
• Setup or migration service is for specific cloud services: Yes
• List of supported services: CrowdStrike is 100% SaaS offering

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: CrowdStrike Services has a dedicated Customer Engagement Team made up of consultants ready to address customer satisfaction, provide support when demand increases and ensure high quality of services. We also conduct customer satisfaction surveys for all Services engagements and constantly monitor the feedback from our clients to ensure high customer satisfaction and improve the quality of our services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • SEC Readiness Services, Tabletop Exercises, Red/Blue Team Exercise
  • Adversary Emulation Exercise, Penetration testing, Compromise Assessment, Endpoint Recovery,
  • Network detection, Maturity Assessment, Technical Risk Assessment, SOC Assessment,
  • SOC Assessment, Cloud Security Assessment, Identity Security Assessment
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Other
• Other security testing certifications: CISSP, CISA, CBP, IACIS, TSCM, CCFA, CCFH, CCFR

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: CrowdStrike’s solution, pricing and offer to provide services and products in this response is expressly conditioned on: (i) CrowdStrike’s current understanding of the scope of the project based on the information in the RFP and otherwise available and provided to CrowdStrike; and (ii) the parties negotiating mutually agreeable final terms and conditions upon award.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Each support issue is prioritized when a support ticket is opened via email, support portal or by phone for CrowdStrike Support's After-Hours and Emergency line for P1/P2 emergency issues. The TSE (Technical Support Engineer) will either work directly with you until the issue is resolved or escalate it to the related engineering team. CrowdStrike Standard support is 8 working hours SLA, Premium support is 4 working hours. P1 cases are 1 hour 24x7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: CrowdStrike offers various levels of support; from email communications, access to the support portal and standard troubleshooting or technical assistance; and a Technical Account Manager (TAM).
• Support levels: "Crowdstrike provides multiple levels of support, managed services (MDR), and professional services. Our support offerings include Standard, Express, Essential, and Elite Support. Please reference this link for a detailed comparison of each support offering: https://www.crowdstrike.com/resources/data-sheets/crowdstrike-falcon-support-offerings/; Standard Support is included with all Falcon Subscriptions at no charge. This is includes our support portal with knowledge base articles and 24/6/365 Priority One Phone Support Only.; Express Support is designed for customers with no more than 2500 endpoints. It includes 24/7/365 phone support & live chat, pooled technical account manager, case prioritization, quarterly health checks & reports, and an onboarding webinar. It is 12% of your total licence cost and does not exceed $10K annually.; Essential Support, which includes everything with Express Support plus a product specialist, 30 days of guided onboarding, proactive case management, and operational reviews. Essential support is 12% of your total license cost, with a minimum cost of $10k annually.; Elite Support is designed for our largest and most complex customers and includes a product & industry specialist assigned to your account. Elite support is 25% of your total license cost. "

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: CrowdStrike

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 11/08/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 19/10/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • For more information on the compliance frameworks and certifications supported
  • By CrowdStrike, please visit:
  • https://www.crowdstrike.com/why-crowdstrike/crowdstrike-compliance-certification/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a global leader in cybersecurity, CrowdStrike takes our mission—to stop breaches—seriously. Our commitment to protecting our customers and communities means we’re also dedicated to doing our part to protect the planet and helping preserve our world for future generations. We have a responsibility to the people and businesses we support to invest in sustainable programs and initiatives that help secure the future of our world.; ; CrowdStrike’s commitment to the planet is to:; ; Minimize our overall impact on the environment, with the goal of being carbon neutral by 2030.; ; Continue to promote a remote-first culture and healthy work/life balance and reduce our environmental footprint by reducing long commutes and the impact that comes with operating big offices.; Educate, empower and inspire our people to take tangible steps to live more sustainably and minimize their individual footprints.; Prefer green building best practices in new construction and build-outs of office facilities.; Provide sustainable work environments that promote the conservation of natural resources through energy and water efficiency, source material reduction, material reuse and recycling.; Identify and measure the most material environmental impacts of our operations.; Consider environmental considerations into strategic planning for all CrowdStrike Data Centers, including prioritizing vendors that use green power.; Establish targets to reduce our environmental impact and strive for continuous improvement.; Working with www.carbonfund.org to reduce our business travel footprint by providing funds to offset our flights.; Meet or exceed all applicable environmental laws and regulations.

  Equal opportunity

  CrowdStrike is committed to a policy of equal employment opportunity and workforce diversity. CrowdStrike does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factors. CrowdStrike provides reasonable accommodation to applicants with disabilities where appropriate, to include within the application and hiring process, with determinations made on a case-by-case basis.; https://www.crowdstrike.com/code-of-business-conduct/#_Toc8626945

  Wellbeing

  CrowdStrike is consistently recognised for employee wellbeing, and has obtained several industry analyst awards. CrowdStrike has received the following corporate accolades:; ; Fortune’s 100 Best Companies to Work For (2022); Perfect Score in Human Rights Campaign Foundation’s Corporate Equality Index (2022); Ranked #1 on Fortune Future 50 (2021); Inc. Magazine’s Best-Led Companies (2021); PEOPLE Companies that Care (2021); Great Place to Work’s Best Workplaces for Women (2022); Great Place to Work’s Best Place to Work in Bay Area (2022); Great Place to Work’s Best Place to Work in Technology (2022); Great Place to Work’s Best Workplace for Millennials (2022); Great Place to Work’s Best Workplace for Parents (2021); Great Place to Work’s Best Workplaces in Texas (2021); Great Place to Work Australia’s Best Workplaces (2022); Great Place to Work India’s Best Workplaces in IT & IT-BPM (2022); Great Place to Work India’s Great Mid-size Workplaces (2022); Great Place to Work Singapore Best Workplaces (2021); Great Place to Work UK’s Best Workplaces (2022); Great Place to Work UK’s Best Workplaces in Tech (2021); Great Place to Work UK’s Best Workplaces for Wellbeing (2022); For more on CrowdStrike’s industry recognition, please visit our website.

Pricing

• Price: £358 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.