Adjutant Software Ltd

Adjutant Software

Adjutant allows your organisation to provide control, clarity and communication during any emergencies or business continuity issues. We provide a cloud-based software solution (SaaS) and app that automates cascade call outs and supplies actions to the many roles involved in a plan during the initial response phase of an incident.

Features

• Automate plan activation
• Customise all parts of the software to your requirements
• No templates. You know what works, we work with you
• Audit trail
• Centralised plans
• Interactive real time information from employees
• Post-incident reports
• In-app single and group chat

Benefits

• Utilise iOS and Android systems
• Faster response times
• Easy to set up, use and keep up to date
• Utilise your own existing plans
• Less expensive than major competitors
• Improves communication with a complete co-ordinated response
• Real time feedback allowing more accurate decision making

£18.50 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.cassidy@adjutantsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

607727824549004

Contact

Nicola Cassidy
0330 043 8031
nicola.cassidy@adjutantsoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Any web browser
  • Android or iOS mobile device for app
  • Internet or data connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Urgent - An issue that results in complete loss of service. Response within 1 hour.; High - An issue that results in some loss of service. Response within 4 hours.; Normal - An issue that results in 1 user being affected. Response within 48 hours.; ; Weekend/Bank Holiday hours:; Urgent - 4 hours; High - 24 hours; Normal - 48 hours from the next working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Online ticketing support service is included within the subscription cost.; Phone support service is charged at £30 p/m (excl. VAT).; Onsite support is available charged at the day rate of £800 plus expenses.; G-Cloud customers are assigned an account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online training is available to all users as part of the subscription. Onsite or personalised training is an extra cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data can be manually deleted by the admin user at any time. Any remaining data after the end-of-contract will be completely removed from the server after 1 month of the contract ending and automatically destroyed.
• End-of-contract process: At the end of the contract, the user has 30 days to request any information that needs exporting. This is included in the cost. After the 30 days, all information will be permanently deleted.; At the date of termination, the user will no longer have access to the system.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference. The desktop service has the same functions as the app.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Many aspects can be customised: Logo, Plans, User Roles, Permisssion Levels, Dashboard features can all be customised by the customer. Individual users of the app can only change their information.

Scaling

• Independence of resources: All our systems are automatically scalable and so as demand increases, so does the cloud service.

Analytics

• Service usage metrics: Yes
• Metrics types: Availability, ETA and actions completed are shown during a live incident. ; Everything completed during an incident is logged and a report created.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: CSV file
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service availability targets are the planned percentage of time for which the service is in operation, excluding any planned maintenance downtime. Assurance of 99% availability is given and a partial refund can be made available if this is not met.
• Approach to resilience: Our service is deployed across a number of sites and regions which is designed to eliminate single points of failure. Also by using multiple channels for notifications, we maximise the chance of it reaching its intended audience.
• Outage reporting: All outages are communicated via email alerts and/or phone calls.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: They have to be approved by admin on initial signup
• Access restrictions in management interfaces and support channels: Only certain roles can access the whole system. Without express permisssion from the user, we can never access individual accounts.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: TLS 1.2
• Information security policies and processes: As a data controller and data processor we are fully compliant with the provisions of UK law on data security, which are set out in the Data Protection Act 1998 as well as the EU General Data Protection Regulation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Any bugs or fixes to the service are reported via an online reporting system. Once fixed, they go through a thorough QC process with changes logged. All fixes are fully tested before release.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We assess using a third-party to see about potential threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The service health is constantly monitored by a unique automated system. It is also guarded from hack attacks, SPAM and malicious bot resource usage. Proactive software updates and patches are applied whenever this is needed.
• Incident management type: Supplier-defined controls
• Incident management approach: We use a third party help desk software to manage our incident management processes. Incidents are reported through an online system and reports can be generated at any time.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The wellbeing of staff members during an incident is paramount. Knowing their ETA, availability and access to chat features will take care of their safety.

Pricing

• Price: £18.50 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.cassidy@adjutantsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.