ADMISSIONS SUPPORT LTD

Admit

Admit is a secure, UK-compliant admissions and placement management platform for early learning and childcare and schools. Used by local authorities and education teams, it streamlines referrals, decisions and communication, replacing manual processes with auditable workflows, clear oversight and better outcomes for children and families.

Features

• Secure cloud-based admissions and placement case management system
• Customisable reports enabling tailored insights and operational oversight
• Role-based access control with granular permissions and audit trails
• Centralised document storage with secure uploads and access logging
• Real-time reporting dashboards for oversight, monitoring and decision support
• Full audit history supporting compliance and statutory accountability
• Web-based access with no local installation required
• UK-hosted data environment aligned with public sector requirements
• Configurable forms capturing structured data for consistent decision-making
• Funded hours calculator supporting accurate early learning entitlement management

Benefits

• Reduces manual administration and reliance on spreadsheets and email
• Improves visibility of cases, capacity and placement decisions
• Supports compliance with statutory and audit requirements
• Enables consistent decision-making across teams and services
• Saves staff time through automation and streamlined workflows
• Improves accuracy of funded hours calculations
• Strengthens data security and controlled information sharing
• Supports collaboration across education and partner organisations
• Provides clear reporting for managers and senior leaders
• Scales without additional infrastructure or IT overhead

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrzej@admit.app. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

607946385641708

Contact

Andrzej Schmidt
07508105223
andrzej@admit.app

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Requires Internet access.
• System requirements:
  • A modern web browser and internet access.
  • No local installation required.

User support

• Email or online ticketing support: Yes
• Support response times: Usually within 1h during business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Admit includes a single standard support level for all customers. Support covers:; - Platform usage support and issue resolution; - Configuration assistance and guidance; - Incident management and fault resolution; - Service updates and operational queries; ; Support is provided during standard UK business hours via email and scheduled calls where required.; ; Cost of support:; ; Support is included and priced based on usage volume:; ; £1,000 per 1,000 applications, purchased in blocks of 1,000 applications; ; There are no separate tiers or hidden support charges.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users are supported to start using the service through assisted setup and configuration. This includes initial system setup, organisation-specific configuration and guidance on core workflows.; ; Support is provided remotely through email and online meetings. User guidance and supporting documentation are provided as part of onboarding. Onsite training is not required to use the service.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the end of the contract, users can request an export of their data in CSV format. Data exports are provided securely and include all relevant application, user and audit data. Support is provided to ensure data is transferred safely before service termination.
• End-of-contract process: At the end of the contract, access to the service is scheduled for termination following completion of any agreed data extraction. Users are supported to export their data prior to service closure. Following confirmation, customer data is securely deleted in line with agreed retention periods and data protection requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The parent dashboard is mobile-first, supporting use on smartphones and tablets. The staff dashboard is optimised for desktop environments, with flexible layouts and collapsible navigation to support data-heavy workflows.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: The service is accessed through a secure, web-based user interface. Separate interfaces are provided for parents and staff, designed to support different user needs and workflows. No additional software or plugins are required.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Accessibility has been considered throughout design and development, with testing carried out using screen readers and keyboard navigation to validate core functionality.; Ongoing feedback from users informs iterative improvements.
• API: No
• Customisation available: Yes
• Description of customisation: Application prioritisation and scoring rules; Reporting views and report outputs; Organisation-specific settings, sessions and intake periods; Workflow configuration and status definitions; User roles and access permissions; ; Customisation is restricted to authorised organisational users, typically administrators or senior staff, with appropriate permissions assigned through role-based access control.

Scaling

• Independence of resources: The service is hosted on a scalable cloud infrastructure designed to handle varying levels of demand. Monitoring and capacity management are in place to identify and address demand-related issues proactively.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users request a data export at any time. Data is provided by the supplier in CSV format, covering all relevant application and operational data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed for high availability using resilient cloud infrastructure and is monitored continuously. Admissions Support uses commercially reasonable endeavours to make the service available 24 hours a day, seven days a week, excluding planned and emergency maintenance.; ; The service does not include a formal uptime percentage SLA or automatic service credits. Where availability issues occur, they are investigated and addressed promptly, and any remediation is handled in line with contractual terms.
• Approach to resilience: The service is designed for resilience using managed cloud infrastructure hosted in AWS London (eu-west-2). The platform uses redundant, highly available services and is designed to tolerate component failure without loss of data.; ; Datacentre resilience, including physical security, power, networking and environmental controls, is provided by AWS and aligned with recognised international standards. Data is stored within managed services that provide built-in replication and backup capabilities.; ; Service monitoring and operational procedures are in place to detect and respond to incidents promptly, supporting continuity of service.
• Outage reporting: Service outages and significant incidents are communicated to customers via email notifications. Where appropriate, in-platform banners are displayed to inform users logging into the service. Updates are provided during incidents, with follow-up information shared once issues are resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised staff using role-based access controls and strong authentication. Privileged access is limited to individuals who require it for their role, with permissions reviewed periodically.; ; Access to support channels is controlled through named contacts and authenticated email communication. Support staff access to customer data is limited, logged where applicable, and only provided when required to investigate or resolve an issue.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Admissions Support follows documented information security policies and processes aligned with Cyber Essentials requirements and recognised good practice. These cover access control, secure configuration, patch management, malware protection and incident response.; ; Security responsibilities are clearly defined, staff access is role-based, and security controls are reviewed regularly. The service is hosted on accredited third-party cloud providers, with infrastructure security managed in line with recognised standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management are governed by supplier-defined controls. Changes are planned, reviewed and tested prior to deployment, with access restricted to authorised personnel. Production changes follow documented procedures, and changes are monitored to ensure service stability and security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is governed by supplier-defined controls. This includes regular review of security updates, timely patching of dependencies, vulnerability scanning, and remediation of identified issues. Independent penetration testing is conducted by a CREST-approved provider, with findings prioritised and addressed as part of ongoing security management.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is implemented through supplier-defined controls. The service uses cloud provider monitoring, logging and alerting to identify availability, performance and security-related events. Logs and alerts are reviewed to support incident detection and response, with issues investigated and addressed promptly.
• Incident management type: Supplier-defined controls
• Incident management approach: Admissions Support has defined incident management processes for common service and security events, including a documented personal data breach procedure. Incidents are logged, assessed and prioritised based on impact and risk, with clear responsibilities for investigation, containment and resolution.; ; Users report incidents by contacting the support team via email. Where a personal data breach is suspected or confirmed, the breach procedure is followed, including assessment, notification to customers without undue delay, and regulatory reporting where required. Incident reports and post-incident summaries are provided to customers as appropriate.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E501e136-d831-4a4f-b7e9-d88c3c98f3ac
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrzej@admit.app. Tell them what format you need. It will help if you say what assistive technology you use.