MALLON TECHNOLOGY LIMITED

Azimap Cloud GIS Software

Integrate, collaborate, manage, analyse and share spatial data on the complete Cloud GIS. Azimap Cloud GIS can improve performance and enhance services throughout an organisation with collaborative working, advanced spatial analysis & data capture tools that support business critical decision making.

Features

• National address and gazetteer support (LLPG and AddressBase)
• Cloud solution that can be hosted locally
• Ensure INSPIRE compliance by storing metadata in a common way
• Intuitive interface to support task completion
• Consumes shp, kml, geodatabase, geotiff, Geocode and WMS data
• GIS tools for both the power and novice gazetteer
• Routing, DriveTime Analysis, measuring and polygon split tools available
• Single logon via active directory authentication
• Knowledge base, training and on-boarding support available
• Dedicated project delivery and client management support team

Benefits

• Secure GIS hosted in a cloud or on-premise instance
• Promote collaborative team work throughout your organisation
• Centralised spatial data repository
• Cost Control, via the need for reoccurring user licenses
• Integrates with existing databases
• Customised address base search and active directory integration
• Accessible on desktop, mobile or tablet device
• Efficient dissemination of data for citizen engagement
• Documented API's for easy integration and customisation
• Documented product roadmap

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mallontechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

608327616321307

Contact

Kathy McLean
028867 61800
info@mallontechnology.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Extension to Azimap can be used alongside alternative desktop or online GIS solutions to support the analysis, publishing and sharing of information. It can also be considered as a platform for developing new spatial applications.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Not applicable
• System requirements:
  • Spatial database
  • Modern Web Browser, e.g. IE10 Above, Chrome, Firefox etc
  • JavaScript must be enabled on the browser
  • Cookies must be enabled

User support

• Email or online ticketing support: Yes
• Support response times: Mallon Technology Ltd has an agreed SLA defined for each customer. We respond to critical issues within 2 hours Monday to Friday, 9 to 5 (UK time).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Response times align with the companies SLA.; The following levels of service is available:; Level 1: Response time 1 hour e.g. system unavailable; Level 2: Response time 3-4 hours e.g. defect in the system which is impacting workflow or publishing / sharing of maps; Level 3: Response time 24 hours e.g. issue which does not impact workflow, processes, publishing or sharing of data; Level 4: Response Time 3 days e.g. issue which is cosmetic, non-urgent problem is being caused
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help customers to get started we offer the following onboarding support:; - onsite training; - virtual training; - online user guides; - online videos; - direct access to client support team; - dedicated account management
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: After the contract period the customer can export their data as a spatial CSV, tab, KML or Shape File from within their my account area.
• End-of-contract process: At the end of the contractual period the customer can export their data for a further 30 days. This data can be exported as a spatial CSV, Shape, KML or tab file.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is a mobile responsive web application.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Use of the JavaScript API, is available for enterprise customers. This API provides the ability for hosting web applications to interact directly with a map via a secure browser post message protocol.; Example functionality can be zoom to location. Most map functionality can be controlled using the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can customise map features and data visualisations.

Scaling

• Independence of resources: A clustered infrastructure is in place that can be boosted to meet periods of increased customer demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cianad Software Ltd

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Our datacentre OVH, has extensive onsite security measures in place. Their cloud offerings are ISO 27001 accredited.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: To export data, the user needs to navigate to the layer portal. To export data, select the checkbox next to the layer you want to export. Upon selecting the checkbox the editor will enable the Export Button.; Upon selecting the Export, a window will be prompted to choose the type of layer they are exporting, data store and export output file type. Upon defining the preferences select OK and click on the link and your file will be downloaded in a zipped folder.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shape
  • CSV Spatial
  • Tab
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Shape
  • Tab
  • KML
  • GeoTiff
  • CSV Spatial

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Access to technical support engineers is available Monday - Friday by telephone between 08:00-18:00. Customers can also raise issues via the online support desk which provides out of hours support. Incidents are classified into one of the following categories -; Level 1: Where a major fault occurs such that a business critical function is not operational and major user inconvenience is being caused. Response Time: 1 hour Resolution Time: 24 hours; Level 2: Where a fault occurs such that a function is not operational but a workaround is available and is causing significant user inconvenience. Response Time: 3-4 hours Resolution Time: 3 days; Level 3: Where a fault occurs where a non-critical function is not operational and is causing an inconvenient problem but is not causing significant user inconvenience. Response Time: 1 day Resolution Time: 5 days; Level 4: Where a fault occurs such that a cosmetic, non-urgent problem is being caused, e.g. a field is in the wrong position. Response Time: 3 days Resolution Time: 10 days; Refunds are made via direct repayment.
• Approach to resilience: Infrastructure and data is backed up and replicated from hosting datacentre to a second datacentre under a different service provider. Back ups take place 3 times daily and copies are made to Mallon Technology's premises.
• Outage reporting: If an outage occurs an email alert is programmed to take place, messages are sent via our social media channels and a holding page is put in place.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: System implements role based access and so certain levels of user only have access to specific areas of the application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Mallon Technology are accredited to ISO 27001:2022, our processes are internally audited and we conduct an external audit annually and certified by NQA. All audit activities involving checks on operational systems within Mallon Technology are carefully planned and agreed to minimise the risk of disruption to business processes. All internal audits are performed manually.; All Mallon Technology managers are aware that it is their responsibility to ensure that all security procedures within their area of responsibility are undertaken correctly to achieve compliance with Company security policies and standards. If any non-compliance or non-conformance is identified, managers will identify the cause, evaluate the need for actions to ensure that non-compliance's do not recur, determine and implement appropriate corrective/preventive action and the review the action taken. Further to this, the results of internal quality audits are evaluated and reviewed on a monthly basis at the Company Senior Management Team meeting. A companywide non-conformance log is also completed by all Mallon Technology personnel to identify and highlight any trends that might develop. If so, these are analysed and if possible, mitigated against.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are logged and managed within Azure Dev Ops, our project management tool.; ; A change control board meets weekly to assess and schedule approved change requests.; ; The change control board will assess potential security impacts as part of this process.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We monitor the industry for potential threats and we take appropriate measures to mitigate the risks.; ; We ensure all operating system security patches are installed regularly.; ; We use a number of online software resources to generate vulnerability reports against our software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our service provider monitors and protects against DDOS attacks and will inform us immediately when such attack occurs.; ; We work with our service provider to identify any compromises and will inform clients of any potential breaches.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via telephone, email or via our online helpdesk.; ; A predefined process for major incidents involves switching on our failover servers and redirected all traffic to the failover.; ; Our backup strategy already ensures that failover is relatively up to date with current data.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Azimap Professional is available as a 30 day free trial. During this period user have access to unlimited data, 2000MB of vector data, 2000MB of attachments, can add 12 layers to a map, on boarding and account management support and all support materials.
• Link to free trial: Www.azimap.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Tuesday 16 February 2016
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 17 December 2001
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 13cdb2ec-4fa8-4693-b155-f93d9a1ee7e2
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mallontechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.