COMCEN COMPUTER SUPPLIES LIMITED
Pisys Support Services
Complete IT support service including remote, on-site and cloud.
Features
- Unlimited IT Support
- System Design
- System Implementation
- IT Consultancy
- Cloud Services
- Pro active Support (remote monitoring)
- Backup (both Cloud and On-premises)
- Anti-virus, and Anti-malware, Ransomware Protection
- Disaster Recovery
- Cloud Telephony
Benefits
- Reduce business risks and costs
- Increases business continuity
- Providing data security
- Minimise IT Downtime
- Help support flexible working
Pricing
£25.00 a device a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rachel.powell@pisys.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 0 8 7 5 6 3 8 1 3 2 9 6 5 2
Contact
COMCEN COMPUTER SUPPLIES LIMITED
Rachel Powell
Telephone: 01792464748
Email: rachel.powell@pisys.net
Planning
- Planning service
- Yes
- How the planning service works
-
Discussions with customers to confirm requirements.
Design to specification with on going monitoring, to ensure service is maintained and customer requirements continue to be met. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- Amazon Web Servies
- Microsoft 365
Training
- Training service provided
- Yes
- How the training service works
-
We offer both on-site and remote training, depending on the customers preference. We can can arrange onsite half day training sessions or twilight training sessions. Comcen will identify with individual customers and tailor specific training to the customers needs.
Pisys eCampus provides all customers with a Free catalogue of training videos, from Cybersecurity to Microsoft 365 and Windows 11. Monthly reports by user can be provided for your records, to identify staff that have completed training and those who have not.
Simulations can also be run to identify employee reaction to phishing emails or ransomware to identify users that require further training.
As a business, we recognise the importance from both a sales and technical perspective, to keep our customers informed on the latest technologies, to give them confidence in our recommendations. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Azure
- Microsoft 365
- Amazon Web Services
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- All migrations to the cloud or between cloud services begin with an initial meeting between ourselves and the client to confirm their exact requirements. During the initial discussions, an overview of the clients existing architecture is established and topics such as security, performance, integration and legal requirements are addressed. When the right migration approach has been determined, a timeframe is then agreed. After the client have accepted the design, we enter the testing phase validating applications and ensuring data integrity is maintained. Finally, we begin implementation and arrange final sign off ensuring all operations are managed.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Azure
- Amazon Web Services
- Microsoft 365
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Ongoing monitoring of the service will highlight any issues or bottle necks. Service performance can adjusted to ensure the service continues to meet the customers requirements.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Both support and administration are provided remotely. Different levels are support are available depending on the SLA agreed between ourselves with the customer. We also offer the ability to escalate from the initial call up to third party provider
Service scope
- Service constraints
- Software and support outside of the manufacturers life cycle cannot be supported.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
15 minutes for initial response.
Current reports show questions being resolved within 2 hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Pisys uses Logmein as its main Web chat interface which is a click to run application meaning it will use accessibility tools installed on their operating system.
- Support levels
-
2 - Supports levels available.
A pay per device (from £25.00 per PC) or a site agreement (cost depending on the customers size and requirements).
We can provide both a technical account manager and cloud support engineer.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft Azure, AWS, Office 365
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Wellbeing
Fighting climate change
Pisys is deeply committed to contributing to the global effort of carbon footprint reduction and aligning our operations with the UK Government's Net Zero 2050 target. Our approach is multifaceted, encompassing operations changes, strategic project management, supply chain monitoring and engaging our workforce in our environmental goals. Here's a detailed look at our initiatives and plans:
Operations Changes:
Renewable Energy: We aim to transition to 100% renewable energy by 2026.
Carbon Emissions Reduction: Our goal is to reduce hardware carbon emissions by 70% by 2030, emphasising circular computing procurement to achieve this target.
Fleet Transition: We have transitions 50% of our fleet to electric. By 2030, we plan to convert the rest of our vehicle fleet to electric, supporting the wider transition to low-emission transportation.
Waste Management: Adhering to Green Dragon benchmarking and WEEE regulations, we are committed to using recycled packaging and achieving zero waste to landfill by 2030.
Sustainability Reporting: Starting in 2024, we will publish an annual sustainability report to showcase our environmental performance and drive continuous improvement.
Plastic Free Champions: Our offices, especially in coastal Swansea, focus on recycling and reducing plastic waste, aligning with initiatives like plasticfree.org.uk.
Strategic Project Management for CO2 Footprint Reduction:
Delivery and Warehousing Efficiency: By tracking delivery distances and consolidating goods, we aim to minimise trips and associated emissions.
Sustainable Project Options: Advising clients on energy-efficient solutions to ensure long-term environmental and financial benefits.Tackling economic inequality
Our Award Winning apprenticeship scheme has seen remarkable success since 2018. Remarkably, 85% of our apprentices have been offered and accepted full-time positions within our company, illustrating the scheme's effectiveness in providing meaningful career paths. Their journeys from apprentices to roles such as engineers, senior solutions specialists and even management positions testify to the program's success and our dedication to internal career development.
In 2023, we hired two Help Desk Apprentices, one Degree Apprentice, and five individuals through the PLA Programme. Additionally, two 16-17 year-olds embarked on NVQ Level 2 IT Professional qualifications. Our commitment extends to hiring a sales administrator apprentice through Job Growth Wales Plus.
A landmark initiative for 2024 is our partnership with local Colleges, set to offer project-based placements to students specialising in IT, Marketing and eCommerce. This initiative is designed to offer real-world experience to students, bridging the gap between academic learning and practical application. Through this partnership, we aim to bring fresh perspectives into our operations while providing students with invaluable insights into the industry, equipping them with the skills and experience needed to thrive in their future careers. Our commitment extends to teaching IT productivity and security skills in local schools, empowering the community with valuable technological knowledge. In 2023 alone, we devoted 8 days to conducting mock interviews at schools and colleges for year 10, 11, and 12 pupils, providing them with vital experience and guidance in crafting effective responses during interviews.
Pisys's dedication to employment and skills is showcased through diverse initiatives and partnerships. We collaborate with specialised recruitment agencies, including FirstGens for first-generation university students and the Diversity Jobs Group, supporting ethnic minorities and those facing long-term unemployment.Wellbeing
Supporting our team's professional and personal growth is a key priority. Our pioneering 4-Day Week initiative has been a testament to our commitment to work-life balance, leading to enhanced productivity and job satisfaction. In the realm of professional development, we encourage employees to complete training sessions with manufacturers and even provide bonus schemes for those completing training in line with our strategic goals, such as cyber security, Microsoft certifications, accreditations that secure Gold and Platimum status for Pisys. We also have a catalogue of Free training with Pisys eCampus for both Pisys staff and our customers on topics such as cyber security, remote working, Microsoft 365, wellbeing, Windows 10 and 11, leadership, customer service, selling skills and more.
Pricing
- Price
- £25.00 a device a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rachel.powell@pisys.net.
Tell them what format you need. It will help if you say what assistive technology you use.