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Resulting Ltd

Soroco Scout

Soroco Scout is a task-mining tool that captures all system and process tasks a user performs. It will provide insight and will allow analysis to understand what is really being done and how it can be improved. This is will reduce cost, improve efficiency and adoption

Features

  • Process Mining speeds up process discovery using accurate data results
  • Process Mining can grade/rank process best to worst
  • Get accurate metric insights into time spent on tasks
  • Task Mining integrates machine learning to accurately get data
  • Steps recorded by Task mining can be exported to PDD's
  • Process/Task mining is complimentary when combined for Process discovery
  • API Integrations
  • Processed analysed can be automated faster

Benefits

  • Reduce toggle-tax by reducing process inefficiencies and increase productivity
  • Increase transparency with factual data/insights to help business operations
  • Root-cause Analysis quickly identifies causes of inefficiencies
  • Build end-to-end automations from task mining outcomes
  • Expand to an enterprise level automation pipeline with task mining
  • Get data on end-to-end process and data for individual tasks/process
  • Collect user interaction data to spot process inefficiencies
  • Process Analytics identifies process friction and root-causes

Pricing

£800 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@resulting-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 0 9 0 6 8 3 1 9 8 1 5 7 8 5

Contact

Resulting Ltd Robbert Willemse
Telephone: +44 1925 906 662
Email: Hello@resulting-it.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
Service constraints
Our Soroco services don't have any constraints, planned maintenance or support will be provided.

Soroco Scout only operates on Windows desktop machine
System requirements
  • Soroco's Scout Agent must be installed on User's desktop
  • Chosen business area will provide an allocated SME
  • Firewall access must be enabled, to allow tool to operate
  • Soroco's Scout Agent must be activated by user
  • Initial Security review of client infrastructure
  • Soroco Scout only operates on Windows desktop machine

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 business day.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Available via our online support portal
Web chat accessibility testing
Based on standard webchat technology.
Onsite support
Yes, at extra cost
Support levels
Online Knowledge Base
24x5 on a reasonable endeavours basis
Support available to third parties
No

Onboarding and offboarding

Getting started
We will guide the user through the onboarding, firewall requirements, engagement communication, Information security concerns, and installation to desktops. User Adoption is key, so we will support key stakeholders getting the most value out of the solution.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Usage and analytics reports, SOP(Word), BPMN 2.0 diagrams can be extracted.
End-of-contract process
Soroco's licence will expire, and the agent will be disabled.
Cloud services that contain client data will be decommissioned.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The service has an interface called Scout Agent that is used to start, stop, and pause the recording and to provide the solution with more details, such as highlight values.
Accessibility standards
None or don’t know
Description of accessibility
Certain users are able to record their processes and review the recording
Certain users are able to view aggregated data collected
Accessibility testing
Information available on request
API
No
Customisation available
No

Scaling

Independence of resources
Soroco's service is set up per user and the service is equipped to handle thousands of users concurrently.

Resources are sufficiently allocated to each user's demands on the service, ensuring the service is unaffected by a large volume of demand.

Analytics

Service usage metrics
Yes
Metrics types
Soroco provides a Dashboard to measure service metrics.
Users, applications, Locations, teams, tasks etc.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Soroco Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Any reportable data can be exported to Word or PDF document (SOP and BPMN 2.0)
Data export formats
Other
Other data export formats
  • PDF
  • .Docx (Word)
Data import formats
Other
Other data import formats
There is not data import required

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
As this is a non-critical business application, Service Level Agreements can be guaranteed, but this depends on the user's requirements.
Approach to resilience
MS Azure architecture
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Users are individually licensed and allocated by a customer admin user.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
16/11/2023
What the ISO/IEC 27001 doesn’t cover
Every outside of the statement of applicability v4.1 dates 31st July 2023
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Welcome to Soroco's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security/privacy documentation.

Soroco’s security and privacy programs are led by industry veterans with decades of experience:

David Watnes: Principal - Cloud & Information Security
John Ambooken: Data Protection Officer (DPO)

https://trust.soroco.com/

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
3 Tier architecture with GIT based change management and documented in-app release management
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our services hosted on MS Azure platform.

For our Information security -
https://trust.soroco.com/?itemUid=a5bb6b4d-c23b-4d4f-9da1-bedf5dc74ff5&source=click
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
https://trust.soroco.com/?itemUid=a5bb6b4d-c23b-4d4f-9da1-bedf5dc74ff5&source=click
Incident management type
Supplier-defined controls
Incident management approach
We have a structured management approach to Incident Management.
Users log an incident via our ticketing tool, where we classify, prioritise, resolve and close the tickets. The user will be informed of the stages through messages.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

Fighting climate change

Scout allows organisations to understand what their current processes are. This will highlight the many different systems that might not be required, are due for an upgrade to more efficient runtime environments, or can be consolidated to a greener solution provider. This has a direct impact on the reduction of energy consumption by the organisation.

Soroco is involved in creating more efficient supply chain processes, and this has a direct impact on energy consumption.

Resulting is a carbon positive.

Covid-19 recovery

Scout allows organisations to understand their current processes. This will highlight the many processes that might be redesigned to support digitisation and reduce manual activity.

Scout is used to analyse the ways of working from home impact and working in the office. Which can be used to validate the processes are being executed properly regardless of location. Being clear on what is different, and how staff can be supported better in situations.

The office estate can be reviewed as part of the activity

Wellbeing

Soroco is designed to scale empathy by analysing the tasks that employees are executing, which impact their stress/mental states. Work patterns are identified and can be adjusted to improve the well-being of the employees.

Pricing

Price
£800 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@resulting-it.com. Tell them what format you need. It will help if you say what assistive technology you use.