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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Integrated Digital Asset Management and Property Services (IWMS)

Integrated Digital Asset Management and Property Services (IWMS)

Integrated Workplace Management System(IWMS) with IBM-TRIRIGA, Portfolio Management, Real Estate Management, Space Management, Space Booking/Utilisation, Energy Management, Compliance and Audit, Sustainability, Facilities Management, Capital Projects, Building Information Modelling (BIM), Data analytics and insights. These we provide as both and on premise or as a securely hosted Software as a Service(SaaS).


  • UK Based Certified Technical Support.
  • Certified TRIRIGA and IWMS Consultants.
  • 30+ Years of Delivering Market Leading Solutions (Gartner Magic Quadrant)
  • Fully scalable service that can grow with your business.
  • Reliability of service delivery and support.
  • Reduced costs and overheads.
  • Fully Integrated End to End API Software.
  • Analyse environmental investment and enterprise carbon accounting.
  • A secure environment for your data to OFFICIAL SENSITIVE level.
  • Integrate with IoT, GIS and BIM Platforms/Services.


  • UK security-cleared staff and secure UK hosting.
  • IBM Gold Business Partner.
  • Specialists in helping asset-intensive industries.
  • Fully Integrated Service End-2-End design aligned to business requirements.
  • Compliant with Sector Specific Regulatory and Legislative Requirements.
  • Internet Based solutions providing easy access at point of use.
  • Spread costs OPEX-payments avoiding need for large upfront CAPEX costs.
  • A range of security options to protect your sensitive data.
  • Flexibly add computing capacity according to need.
  • Manage personal data easily within the constraints of GDPR.


£10 to £4,153 a user a month

Service documents

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G-Cloud 13

Service ID

6 0 9 1 6 6 6 1 1 0 5 6 3 1 7


macseu Alex Brain
Telephone: 02084327430

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Options •Additional non-production instance(s) •Expansion of non-production instance(s) •Additional release upgrade frequency •Optional Second Line Helpdesk
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
System requirements
  • Apple Safari 13 or above
  • Firefox 68 and future fix packs or
  • Google Chrome 78 and future fix packs or
  • Microsoft Edge 44 (latest and future release packs)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Out of hours support is available upon request. Typically our help desk is during stand office working hours Monday to Friday.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
MACS works with your organisation to put the appropriate support model in place, our standard model is based on the following levels. Level 0 – Systems Administration where we train and empower nominated staff members to act as a first point of contact. Level 1 - Provided by a trained MACS support engineer encompasses the first level of problem determination, diagnosis and resolution, plus the majority of operational and administrative tasks. Level 2 - Provided by the MACS consultancy team is following the Request/Incident Process. This is the escalation route for any support issues that cannot be resolved at Level 1. Level 3 - Provided by IBM. Level 3 Support is defined as the highest technical level of support in the model. Problems are passed to Level 3 once problem determination has taken place and the resolution requires a physical change either to the underlying application source code, its environment or its infrastructure.
Support available to third parties

Onboarding and offboarding

Getting started
Due to the wide use of the system there is rich user community that provide online videos and support forums. MACS can arrange for an interactive demonstration of the solution and any training requirement you may.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
MACS will provide PDF or HTML copies of any on-boarding or off-boarding documentation upon request. Users will be given an export of their data upon cessation of service.
End-of-contract process
There will be a formal end of contract review, providing and agreement for any commercial and technical discussion to take place. A formal exit plan will be agreed as part of the life cycle of the contract. Client data will be format in the format and timetable agreed during contract negotiations and confirmed in the exit review.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
In connected mode the view will render according to the size of the screen and type of device. For example, phones, tablets and laptops have a distinctive layout that suits the screen size. For disconnected mode an extra app is required to be installed upon the mobile device.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
What users can and can't do using the API
Services can be provided via the REST protocol. The use of this facility would normally be undertaken by consultants to ensure efficiency of implementation. Training could be provided if necessary but all system updates are carried out according to a strict change control.
API documentation
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
The solution allows for full customisation by the end user. However due to the advanced capability of the product it is recommended that any changes are made by configuration. This serves to improve maintainability and upgrade-ability and reduce the life-cycle cost of the solution.


Independence of resources
The MACS solution is designed as a fully scale-able SaaS service and as such meets the requirements of both small users and larger enterprises or government departments


Service usage metrics
Metrics types
Needs to be agreed in conjunction with the client service metric requirements
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Clients do not have direct access to the database. Supplier required data in an agreed file format can be shared upon formal request.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats
  • Data Table Import
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our Cloud Service provider provides 100% uptime Guarantee for Network and Platform. Loss of use of core functionality Maximo is 5 % i.e. 95 % availability . No refund is offered.
Approach to resilience
VM Replication
Database Replication
-Transactional replication
-Log shipping
Array-based Replication
DNS Failover
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Under our ISO 27001 Standard Operating Procedure (SOP) Access control is based on the role of the employee and is documented under an Access levels process. This is controlled by the security officer and access is granted to the central management team and reviewed under our internal and external audits for ISO 27001.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QMS International GmbH
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
This Certificate remains valid while the holder maintains quality administration systems in accordance with the standards and guidelines above, which will be yearly, during the contract period, audited by QMS Quality Management Systems International GmbH. This Certificate is the property of QMS Quality Management Systems International GmbH and must be returned in the event of cancellation
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Cyber Essentials Plus
Information security policies and processes
It's available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Primary contact person will maintain and add information to these requests including an impact analysis for realizing the changes and improvements.
On a quarterly basis all request and changes will be reviewed by the Customer key user team and the MACS primary contact.
All approved changes will be bundled in releases after which detailed planning will be made for development, testing, acceptance and promotion to production.
Carrying out modifications, extensions, installation of patches, etc. on the Maximo product itself via releases is not covered by this contract.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Information about technical vulnerabilities of information systems/application being used are monitored via the MACS technical team, the organisation's exposure to vulnerabilities is evaluated regularly, and appropriate measures taken to address the associated risk. MACS follow the patch policy of all deployed products. All systems shall be kept up to date based on software updates provided by the supplier.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
ISMS SR (information incidents) are notified by all employees in the servicedesk or otherwise emailed to the security officer. The security officer has a console designed to monitor all incidents from first notification to completion.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management is covered under our ISO 27001 Standard Operating Procedures. All incidents are reported in our Servicedesk as an internal service request with the marking Information Security (SR type = ISMS) and dealt with separately. The Security Officer will be notified always of every new incident and he/she shall check at that time whether the reported incident is an information security incident. If it is an information security incident, it will be dealt with in the proper way and the reporter will be notified of the steps taken.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Sustainability is a core focus for organizations, as well as being aware the impact businesses have on the environment. MACS can deliver solutions to assist organizations taking their first steps towards a smarter & greener future.

MACS can ensure organizations implement maintenance capabilities to ensure they get the longest lifetime out of their assets.

MACS champions sustainability implementing solutions to assist with:
• Extending the lifetime of assets using IoT Data and Al-driven analytics, reducing waste and CO2 emissions
• Capabilities to predict & prevent asset failure, ensuring new assets are purchased only when necessary
• Optimise Asset Management such that you have the precise asset capabilities and count, where you need them, when you need them
• Reducing energy usage by identifying energy-hungry issues and inefficiencies in processes

MACS has delivered keynote seminars to champion MACS as an organization, on how we can assist in aiding organizations to take the right steps to a sustainable future.

Peter Lemon, MACS focused on: Digital Business Transformations in Property & Real Estate Management. Speaking how MACS implemented a solution to a large government department, which is one of the largest management systems in Europe and the third biggest globally using a TRIRIGA based solution.

MACS can help drive organizations to be more efficient using digital technology, ensuring you feel confident and supported every step of the way.

“Change is upon us. We can come together and move forward with purpose, delivering a more sustainable world to our clients” MACS.
Covid-19 recovery

Covid-19 recovery

MACS supported businesses through Covid-19 to stabilise, mobilise, and ensure a safe return to work. In the post-COVID-19 recovery, to overcome the challenges posed by the pandemic, businesses around the world had to react in agile and decisive ways, highlighting the need to digital transformation. MACS helped organizations evolve supporting them to survive, revives, renew and thrive through every stage of Covid-19.
Initially COVID-19 brought fast-moving and unexpected impacts for which many existing crisis plans and teams were unprepared. By learning the right lessons from the pandemic and building resilience for the next crisis, MACS supported businesses to turn the COVID-19 disruption to their advantage and ensure even when the world momentarily stood still, your business does not need to.
Covid-19 post-pandemic reality aspects of business were permanently changed, and if organizations were to protect themselves for the future they needed to consider accelerating their digital transformation programs. MACS enabled organizations to strengthen their business and technology platforms, empowering their remote workforces, while reducing operational costs in response to budget pressures and managing risk.

MACS offered customers the correct tool kit and training to adapt during Covid-19, taking onboard the requirement needs for varying organizations, and ensuring each client was supported during this time.

Providing solutions that offer space management technology, allowing organizations to re-create digital plans, allowing businesses to manage their people and spaces to be compliant with local government guidelines.

As well as space management, vigorous cleaning requirements, along with the ability to automate and digitalise processes and customising solutions to an organizations specific requirement to ensure they could return to work in a safe and manageable way.

MACS is able to tailor and support the specific requirements of any organization, ensuring they are confident when potentially faced with a future global pandemic.


£10 to £4,153 a user a month
Discount for educational organisations
Free trial available
Description of free trial
We can help you improve efficiency, reduce costs and increase service levels by bringing together different real estate and facilities processes into one central system. Implementing an Integrated Workplace Management system can allow you to get the most out of your real estate investments regardless of size, scale, and configuration.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.