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AspiraCloud Ltd

Teams Telephone Implementation and Training

Teams Phone connects your telecoms services to Microsoft Teams, offering the ability to call people outside of your Microsoft 365 tenancy and access calls from any internet-enabled device. Harness the power of Microsoft’s collaboration tools along with the best of VoIP and video conferencing to improve productivity and drive efficiencies.

Features

  • Access calls from any internet-enabled device
  • Adapt Microsoft Teams application into a VoIP phone
  • Call transfer, multi-level auto attendants, and call queues
  • Make calls directly from the Teams app
  • Ability to host video conferences

Benefits

  • Make internal and external calls from any device, any location
  • Boost collaboration by combining calls, chat & meetings
  • Available wherever there is an internet connection
  • Potential for lower call costs
  • Multi-featured, scalable platform with automatic updates
  • All-in-one app enabling rich, reliable, and secure calling
  • Improve productivity and drive efficiencies

Pricing

£6.80 to £20.20 a licence

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian@aspiracloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 0 9 5 3 9 6 7 2 4 0 1 3 0 8

Contact

AspiraCloud Ltd Adrian Edgar
Telephone: 02476970550
Email: adrian@aspiracloud.com

Planning

Planning service
Yes
How the planning service works
Our team of cloud migration experts take the time to assess your current infrastructure, applications and data to identify the best fit based on your strategic business requirements.

We can then recommend a tailored migration plan to minimise migration costs and reduce the risk of business interruption for you and your staff.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • Microsoft Teams Phone

Training

Training service provided
Yes
How the training service works
We provide a series of flexible and engaging sessions in order to learn more about Microsoft Teams Telephone and Microsoft 365, to ultimately drive adoption, empower users and help you get the most out of your Microsoft Cloud solutions and investments. Learn more: https://aspiracloud.com/services/it-training/
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft 365
  • Microsoft Teams
  • Microsoft Teams Telephone

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We follow an agreed, tailored cloud migration plan to minimise migration costs and reduce the risk of business interruption. We can work with your in-house team or take full control of the end-to-end migration project to make your transition to Teams Phone and the cloud as seamless and secure as possible. The migration work will be carried out remotely by our UK based team. As a Microsoft Solutions Partner for Modern Work, we understand the complexities and know how to cost effectively deliver Microsoft-certified calling solutions to help you seamlessly integrate telephony with Microsoft Teams. Read more: https://aspiracloud.com/services/teams-phone/
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft 365
  • Microsoft Teams Phone

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All of our services are guaranteed.
To ensure quality assurance, we follow a documented project plan agreed in advance with each client.
Our engineers will fully test and verify the migration to ensure quality and a complete service prior to launch.
Clients can be assured that we will work with you throughout the process to ensure we carry your end users and make them feel part of the process. All of our services are guaranteed.
We are currently working towards ISO 9001.
The last thing anyone needs post migration are any surprises so it is important to set expectations and aim to exceed them where possible.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Our support team is available to advise on any IT related queries and can resolve all those issues that you may not have the time or knowledge to address. Using the Microsoft Cloud, any technical concerns can be easily logged and swiftly resolved – most often remotely.

In the event of a major outage or the need to rectify a local hardware issue, we can even provide on-site support, to minimise disruption and downtime while offering a seamless service for your staff, students, colleagues and clients. Learn more about our support services: https://aspiracloud.com/services/support/

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Within 4 UK business hours for a first response. Over 90% of our support tickets are completed to a high satisfaction within this timeframe.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
AspiraCloud offers three different Cloud First Support packages: Essentials; Standard and Premium.
The Premium package is completely customisable enabling customers to build a bespoke IT support package.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

We offer all staff paid time (up to 3 days a year) to complete self-directed activities to protect and improve their mental health.

Pricing

Price
£6.80 to £20.20 a licence
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian@aspiracloud.com. Tell them what format you need. It will help if you say what assistive technology you use.