Santegic

Certify Health – Digital Patient Access and Eligibility Management

Certify Health is a GDPR compliant cloud-based patient access and eligibility management service that supports healthcare organisations to capture, verify and manage patient information digitally. The service improves data accuracy, streamlines administrative workflows and supports compliant, efficient access to care through secure online forms and integrations.

Features

• Cloud-based patient access and pathway management platform
• Configurable digital workflows for referrals, scheduling and triage
• Secure patient messaging and document exchange
• Role-based access controls and audit logging
• Integration with existing clinical and administrative systems
• Real-time status tracking and case management dashboards
• Configurable forms, questionnaires and data capture
• Secure hosting compliant with healthcare data protection requirements

Benefits

• Reduce administrative burden through digital patient self-service
• Improve patient access and engagement across care pathways
• Streamline referral, scheduling and onboarding processes
• Increase operational efficiency and reduce manual data handling
• Improve visibility of patient progress and pathway status
• Support safer, more consistent access management
• Enable faster decision-making with real-time information
• Reduce delays and errors in patient communications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at larry.breen@santegic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

609791471664797

Contact

Larry Breen
+353876122242
larry.breen@santegic.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Certify Health integrates with existing patient administration systems (PAS), electronic patient record (EPR) systems and referral management platforms via secure APIs. It does not require a specific vendor platform and can operate as a standalone service.
• Cloud deployment model: Public cloud
• Service constraints: Certify Health requires internet connectivity to access the service via web interfaces and APIs. Planned maintenance is scheduled outside of core business hours wherever possible and may result in short periods of reduced availability. Service support is provided within agreed support hours and service levels. Integration with third-party systems depends on the availability and configuration of those systems.
• System requirements:
  • Internet connectivity to access the service
  • Modern supported web browser (Chrome, Edge, Firefox, Safari)
  • Ability to access the service over HTTPS
  • Devices capable of securely accessing web-based applications
  • Network access allowing outbound connections to the service
  • Email access for receiving notifications and communications

User support

• Email or online ticketing support: Yes
• Support response times: Support requests submitted via email or online ticketing are typically acknowledged within one business day during standard business hours (9am-5pm). Requests are prioritised based on urgency and impact. Support is provided Monday to Friday, excluding public holidays. Response times outside these hours may be longer unless otherwise agreed.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Santegic provides support for Certify Health through email during standard business hours, Monday to Friday, excluding public holidays. Support covers service operation, configuration queries, incident management and escalation to the underlying platform provider where required.; ; Support is included within the service price unless otherwise agreed at call-off. Where additional support activities are required, these are discussed and agreed contractually based on customer needs. A named technical contact may be provided to support onboarding, integrations and ongoing service coordination where appropriate.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Santegic supports customers through a structured onboarding process to help users start using Certify Health. This includes initial service setup, configuration and access provisioning, delivered remotely.; ; Users are introduced to the service through online onboarding sessions, walkthroughs of the user interface and guidance on using key features and workflows. User guidance and reference materials are provided to support day-to-day use.; ; Additional onboarding or training activities can be provided by agreement, depending on customer requirements.
• Service documentation: No
• End-of-contract data extraction: At the end of the contract, customers can request extraction of their data from Certify Health. Patient data, submitted information and related configuration data can be provided in commonly used, open formats, either through API-based export or secure file transfer, depending on customer requirements.; ; Data extraction is supported by Santegic as part of the offboarding process, subject to agreed timelines and access controls. Once extraction has been completed and confirmed, customer data is securely deleted in line with contractual terms and data protection requirements.
• End-of-contract process: At the end of the contract, Santegic supports an orderly offboarding process for Certify Health. This includes confirming contract end dates, disabling user access, and supporting customer requests to extract their data in agreed formats.; ; The contract price includes standard offboarding activities, such as coordination of contract closure, access termination and data extraction support. Additional activities beyond standard offboarding, including bespoke data transformations, extended access periods or enhanced transition support, may be provided at additional cost by agreement.; ; Following confirmation that data extraction has been completed, customer data is securely deleted in accordance with contractual terms and data protection requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Certify Health provides a responsive, browser-based experience across mobile and desktop devices. Mobile access is optimised for patient-facing activities such as completing forms, submitting information and viewing messages. Desktop access provides a fuller interface for administrative and configuration tasks, including workflow management, reporting and system administration.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Certify Health is accessed through a secure, web-based interface designed for both patients and administrative users. The patient-facing interface supports completion of digital forms and submission of information using standard web browsers on desktop and mobile devices. The administrative interface enables authorised users to manage workflows, review submissions, and configure service settings. The service may also provide APIs to support integration with external clinical and administrative systems.
• Accessibility standards: None or don’t know
• Description of accessibility: Certify Health is delivered through a web-based interface that supports standard browser accessibility features. Users can access the service using keyboard navigation, screen magnification and browser or operating system accessibility settings. The patient-facing interface is designed to be clear and simple to use across desktop and mobile devices. Accessibility feedback can be provided by users, and reasonable adjustments or improvements may be considered as part of ongoing service development.
• Accessibility testing: Certify Health has not undergone formal testing with users of assistive technology. The service relies on standard web technologies and browser-level accessibility features. Feedback on accessibility can be provided by users, and reasonable improvements may be considered as part of ongoing service development.
• API: Yes
• What users can and can't do using the API: Certify Health provides APIs to support integration with external clinical and administrative systems. Authorised systems can use the API to submit, retrieve and update patient information, form data and status information as part of configured workflows.; ; Initial service setup, configuration of workflows, access controls and validation rules are carried out as part of onboarding and service configuration, rather than being fully self-provisioned through the API. API credentials are issued to authorised clients following setup.; ; Changes to data and workflow status can be made through the API where permitted, subject to authentication, authorisation and configured business rules. Administrative configuration, governance settings and service-level changes are managed through controlled processes and are not generally exposed via the API.; ; The API is intended to support secure data exchange and integration, rather than unrestricted service administration. All API usage is subject to access controls, logging and agreed service constraints.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Certify Health can be customised through supported configuration options rather than bespoke development. Customisation includes configuration of digital forms, workflows, validation rules, user roles, access permissions, notifications and integration endpoints.; ; Customisation is carried out through the service’s administrative interface and during onboarding with support from Santegic. Authorised customer administrators can manage day-to-day configuration within agreed parameters.; ; Changes to core platform functionality or security settings are controlled and managed by Santegic and the underlying platform provider through agreed change management processes.

Scaling

• Independence of resources: Certify Health is delivered using a scalable cloud-based architecture that is designed to manage demand across multiple users. The service uses logical separation of data, role-based access controls and resource management controls to ensure customer data and usage are isolated. Capacity is monitored and managed to maintain performance and availability, and the service can be scaled as required to meet demand and minimise the impact of peak usage by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Certify Health provides service usage and operational metrics to support service monitoring and reporting. Metrics may include volumes of submissions, workflow status information, user activity levels, processing times and service availability indicators. Metrics are used to support operational oversight, incident investigation and service improvement. Where required, summary metrics can be provided to customers to support governance and reporting needs.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Certify Health

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data by requesting an extract from Certify Health. Data is provided in commonly used, open formats and may be made available via secure file transfer or API-based export, depending on customer requirements. Data export is supported by Santegic as part of normal service operation or contract offboarding, subject to agreed access controls and timelines.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Certify Health is provided with a defined availability commitment set out in the service level agreement (SLA). Availability is measured over an agreed reporting period and excludes scheduled maintenance and circumstances outside the supplier’s reasonable control.; ; Where availability falls below the agreed service level, customers may be entitled to service credits or other remedies as described in the SLA. Any service credits are applied in accordance with the terms of the SLA and do not include financial penalties beyond those agreed contractually. Full details of availability commitments, measurement and remedies are available in the published Certify Health service level agreement.
• Approach to resilience: Certify Health is delivered using a cloud-based architecture designed for resilience and high availability. The service is hosted on third-party cloud infrastructure that provides resilient datacentre facilities, including physical security controls, power and network redundancy, and environmental protections.; ; The application is designed to tolerate component failure and to scale in response to demand. Service health is monitored and incidents are managed through defined operational processes. Additional details of the resilience design and datacentre controls can be made available to customers on request.
• Outage reporting: Certify Health reports service outages through direct communication with customers. Where an outage occurs, affected customers are notified via email or through the agreed support channel. Updates are provided as appropriate until service is restored.; ; The service does not provide a public status dashboard or API for outage reporting. Outage information and post-incident summaries can be provided to customers on request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels for Certify Health is restricted to authorised users only. Role-based access controls are applied to ensure users can only access functions and data appropriate to their role. Administrative access is limited to approved personnel and protected through individual authentication credentials.; ; Support channels are accessible only to named customer contacts and authorised Certify Health or Santegic staff. Access rights are reviewed periodically and updated when roles change or access is no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Certify Health approaches security governance through defined policies, senior accountability and ongoing risk management. Security responsibilities are owned by senior leadership and supported by documented information security, access control, incident management and change management processes.; ; Security risks are assessed and managed on an ongoing basis, with controls implemented to protect the confidentiality, integrity and availability of customer data. Technical and organisational measures are reviewed and updated as the service evolves. Certify Health aligns its security governance with recognised best practices and applicable legal and regulatory requirements, including data protection obligations.
• Information security policies and processes: We follow documented information security policies and processes designed to protect customer data and service integrity. These include policies covering information security, access control, secure development, vulnerability management, incident management and change management.; ; Policies are approved by senior management and supported by defined procedures and roles. Compliance with policies is embedded into day-to-day operations through role-based access controls, staff onboarding processes, monitoring and incident response. Policies and controls are reviewed and updated periodically to reflect changes in risk, technology and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follows documented configuration and change management processes to maintain service security, stability and availability. Service components, including application code, configurations and infrastructure dependencies, are tracked throughout their lifecycle using version control and configuration records.; ; Proposed changes are assessed prior to implementation to evaluate potential impacts on security, data protection, performance and availability. Changes are reviewed and approved by authorised personnel, with higher-risk changes subject to additional testing and validation. Changes are deployed in a controlled manner and monitored to ensure successful implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Certify Health operates documented vulnerability management processes to identify, assess and remediate security risks. Potential threats are assessed through a combination of monitoring, vulnerability scanning, penetration testing and review of service components and dependencies.; ; Information about emerging threats is obtained from trusted sources including cloud service provider advisories, software vendor notifications and recognised vulnerability databases. Identified vulnerabilities are prioritised based on severity and potential impact. High-risk issues are addressed as a priority following appropriate testing, with lower-risk items remediated through planned maintenance and release cycles.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Certify Health operates protective monitoring processes to identify potential security compromises across the service. Monitoring includes review of system logs, security alerts and automated notifications from the application and underlying cloud infrastructure.; ; Potential incidents are triaged promptly to assess impact and severity. Where a compromise is suspected, access may be restricted, affected components investigated and corrective actions implemented in line with defined incident management procedures.; ; High-severity incidents are responded to as a priority, with investigation and remediation initiated as soon as practicable following detection.
• Incident management type: Supplier-defined controls
• Incident management approach: Certify Health follows documented incident management processes covering common service and security events, including service disruption, data incidents and access issues. These processes define roles, escalation paths and response actions based on incident severity.; ; Users can report incidents via email or the agreed support or ticketing channel. Incidents are triaged promptly and managed in line with internal procedures.; ; Incident updates and, where appropriate, post-incident reports are provided to customers, including details of impact, actions taken and any remedial measures implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at larry.breen@santegic.com. Tell them what format you need. It will help if you say what assistive technology you use.