Clear Visual Communications Ltd

Crestron XIO asset management and control cloud

The CrestronXiO_Cloud™ allows all supported Crestron® devices across an enterprise to be managed and configured from one central, secure location in the cloud. The CrestronXiO_Cloud may be used to view the status of a device, to configure various device and network settings, to manage licenses, and to update device firmware.

Features

• Quick Deployment
• Remote Management
• Instant Monitoring
• Reporting

Benefits

• Order devices
• Configure devices once
• Troubleshoot and reconfigure devices once
• Manage settings and firmware updates remotely
• Monitor millions of devices from anywhere and anytime
• Received and provide efficient reporting through XiO Cloud interactive dashboard.

£2.63 to £3.68 a device a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

610144819151718

Contact

Rebecca McCartney
033 0088 3984
sales@clearvc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Constraints should be discussed with sales representative.
• System requirements: Client is required to purchase software licenses.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all emails usually with in 4 hours unless a customer has an dedicated (custom) SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via the providers support portal.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Standard service is provided by default. Premium 24x7 support with Advanced Techincal Support Group is available for an extra cost. ; ; Standard; • Full device settings and status feedback (if supported by the device); • Firmware upgrades; • Scheduled actions; • License management; • Ability to add users with different access levels/permissions; • Audit logs for all changes made from the service; Premium; • All of the features provided in the standard tier; • Interactive dashboards that require no programming; • SMS and email alerts
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Initial training is provided as standard as part of the implementation phase.; Additional sessions of online training, off-site training and comprehensive user documentation can be provided on request. Please see sales manager for further discussion regarding training options.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The customer owns all data, which is only provided to the cloud infrastructure suppliers for the strict purpose of providing the service. Data may be exported or deleted on conclusion of the contract. Full details on data management policies available at: https://crestron.com/getmedia/bb2bbd40-cba4-4b40-be4d-10118022afc2/cloudware-license-agreement
• End-of-contract process: Full details on data management policies available at: https://crestron.com/getmedia/bb2bbd40-cba4-4b40-be4d-10118022afc2/cloudware-license-agreement

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Crestron XiO Cloud ™ web interface meets many of the accessibility standards.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: No specific ICT testing has been completed at this time, except by functionality review and documentation.
• API: Yes
• What users can and can't do using the API: Crestron XiO Cloud ™ is hosted in Microsoft Azure Commercial hosting environment which includes API Management service. Crestron XiO Cloud accounts can be configured for enterprise single sign-on with the Okta® management platform.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Crestron XiO Cloud ™ is hosted in a multi-tenant environment which customer's data is logically separated from other tenants data. As the cloud service is based on Microsoft Azure platform it is capable of automatic scaling.

Analytics

• Service usage metrics: Yes
• Metrics types: The following metrics are available:; ; Network ; Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Crestron

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: AES 128
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Full details on data management policies available at: https://crestron.com/getmedia/bb2bbd40-cba4-4b40-be4d-10118022afc2/cloudware-license-agreement
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA uptime target is 99%. 24/7 support is available from Crestron True Blue support and Crestron's Advanced Technical Support Group, via phone or email. Both teams are internationally distributed to support worldwide customers. Upon opening a case, a support engineer will work with the customer through completion.
• Approach to resilience: The Crestron XiOCloud ™ database is backed up every 24 hours, RPO is 24 hours.
• Outage reporting: Outrage reporting is reported through dashboard, API notifications and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: XiO Cloud uses multifactor authentication through Microsoft Azure Active Directory via Okta
• Access restrictions in management interfaces and support channels: This process for the product is the responsibility of the company's administrator to manage user authentication. Crestron user access is managed by the IT Support Department in partnership with Human Resources and checked by IT Security.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Crestron follows OWASP best industry practices. Crestron Electronics Inc. has an IT Security Department dedicated to ensure proper implementation of policies and procedures; including but not limited, the development and implementation of the Crestron Information Security Policy along with establishing a Business Governance Committee.
• Information security policies and processes: All security policies are described in detail on our Crestron Security Info for GCLOUD 07.17.2020.pdf available of request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A copy of Crestron Development Lifecycle and Change Management process is available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Upon identifying an attack, immediate steps will be taken by Crestron's engineering and operations teams to close access as soon as possible. Once the attack is halted, forensic analysis will be taken to identify any customer data that may have been accessed. Customers will then be alerted about the impact of the attack and any of their data that may have been accessed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: If vulnerabilities or other issues are found, a patch will be made available to customers. If the patch is not urgent, the Crestron support team will work with the customer to identify a time to apply the patch. If the patch fixes a critical vulnerability, the customer will be informed when the patch will be applied.
• Incident management type: Supplier-defined controls
• Incident management approach: "Any incidents should be reported to the users managers or supervisor via email and/or verbal communication.; ; Crestron management and IT staff are required to: ; (a) Investigate notifications from detection systems; ; (b) Identify and assess the severity and classification of incidents; ; (c) Define appropriate actions to take in response to the incident; and; (d) Respond with appropriate actions to minimise impact and ensure the continuation of business functions."

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Crestron recognizes the impact that human activity has on the environment and we strive to integrate sustainable development and environmental stewardship into our processes, procedures, and practices. We are committed to identifying opportunities to mitigate our impact on the environment and reduce our carbon footprint through improved and sustainable workplace, product designs, manufacturing processes, product life cycle, and end-of-life recycling. As part of our ongoing efforts, Crestron has undertaken the following initiatives:; ; -For over a decade Crestron has engaged in go green initiatives to innovate products, systems, and solutions designed to reduce energy consumption and promote environmental sustainability, meeting energy code standards adopted by numerous jurisdictions.; ; -Crestron supports product life cycle longevity through extensive quality testing, sustaining engineering processes, and post-sales service support resources. ; ; -Crestron is committed to engage in environmentally sound and sustainable manufacturing processes, and comply with the standards in all countries in which we conduct business. Crestron’s Supply Chain Code of Conduct sets forth Crestron’s commitment to integrity and compliance both in our own conduct, and in the expected conduct of our global supply chain.; ; -Crestron uses eco-friendly packaging materials and practices to minimize package size and waste bulk.; ; -Crestron recycles metals, plastics, and organic materials responsibly through sustainable vendors. We also recycle paper and cardboard and conduct paperless business transactions. Crestron is initiating further actions to reduce, reuse, and recycle waste materials to conserve and reduce waste destined for landfill disposal.; ; -Crestron is committed to the reduction of onsite power consumption by incorporating Crestron’s energy saving products and solutions throughout our own facilities, including utilizing natural sources of energy via light harvesting and control features of our Crestron eco-system.
• Covid-19 recovery:

  Covid-19 recovery

  COVID19 has come, and life as we knew it will be no longer. Necessary shifts in behaviors, social norms, and habits, etc. are coming. Already, “touchless” interactions have been put into place, from buying groceries or a new car, to closing on a mortgage, to ordering take-out. This same reality will likely materialize in the workplace as regions of the country start to “open up” and employees return to the office. More specifically, workplace technology in meeting rooms (where collaboration and interaction are key); ; You enter the office and it’s time for your first collaborative meeting post-COVID19. You enter the conference room. Instantly, the room “knows” you are there and the display automatically wakes up. You confirm that you are, in fact, in the right meeting room, as the room display clearly shows the meeting name, organizer, and time slot. And, hey, in the background you notice you’ve been named Employee of the Month! (Woohoo!) Your meeting participants have already arrived either in-person (observing the proper 6-ft apart social distancing guideline, of course) or remotely via Microsoft Teams® or Zoom Rooms™ conferencing software, or similar. It’s time to kick it off. A few clicks and swipes on your personal device and now you’re sharing your presentation.; ; All of this happens by simply walking into the room and sharing content from YOUR device. No touching any cable or device, such as a remote, controller, touch screen, etc. – a virtually touchless meeting.; ; While Cloud XiO monitors all your Crestron Devices and provides realtime updates back to IT confirming the Health of each device and meeting room
• Tackling economic inequality:

  Tackling economic inequality

  Interest in real-time systems has grown considerably over recent years, primarily due to significant increase in the use of smart technologies and latency-sensitive applications such as cloud gaming, audio/video streaming, Video conferencing and smart offices Significant work has been done on resource mapping in the cloud environment.; ; Crestron has designed a full technology eco system that supports Support the development of scalable and future-proofed new methods to; modernise delivery and increase productivity within the workplace. while maintaining a secure platform which it operates.
• Equal opportunity:

  Equal opportunity

  Crestron supports diversity and equal opportunity in employment. Unlawful discrimination in the workplace is not tolerated. Suppliers are expected to comply with all applicable local laws concerning discrimination in hiring and employment practices.
• Wellbeing:

  Wellbeing

  the Solution is designed to improve productivity, ensuring all devices are monitored and pro-active maintenance is being delivered ensuring minimal time wastage of staff members gaining access to meeting rooms as all devices are able to be managed remotely.

Pricing

• Price: £2.63 to £3.68 a device a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: XiO Cloud is Crestron’s entirely cloud-based device management and monitoring solution, designed to make managing your workplace technology easier and more efficient from anywhere in the world. ; ; 60 day full featured trial of Crestron XiO Cloud for up to 10 rooms.
• Link to free trial: https://www.crestron.com/Support/Tools/Licensing-Registration/Try-XiO-Cloud

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.