Juniper Education Services Limited

Juniper Websites

Boasting four decades of expertise, specialising in tailored websites to suit any budget, offering comprehensive design, development, and construction services. Our goal is to elevate your online visibility, facilitating recruitment and engaging diverse audiences. Let us transform your digital footprint, empowering you to thrive in the dynamic landscape of education.

Features

• Share content across multiple schools to ensure content is consistent
• Integration with third party systems for transactional processes
• Efficient news, calendar events and newsletters to aid parental communication
• Visually stunning websites attract new parents and prospective staff members
• Easy navigation with clear menu options
• Create forms to efficiently capture data
• Proactively oversee and manage website compliance with ease
• Search Engine optimisation (SEO)
• Our user-friendly CMS, tailored specifically for schools and MATs
• Centralised editing across the trust, Local editing permissions for schools

Benefits

• Dedicated project manager to direct your project, easing the workload
• Dedicated account manager after launching your website
• Unlimited support to give you help and guidance
• Media services to enhance your website
• In-House rebranding & design teams
• Involvement in product roadmap to help shape future developments

£895.00 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@junipereducation.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

610296584124252

Contact

Aimee Hardy
03452008600
tenders@junipereducation.org

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Our website product is managed and maintained to ensure our customers are not affected by constraints. However, it's essential to note that our service may occasionally undergo planned maintenance for enhancements or updates. While we strive to minimise disruptions, these activities may temporarily impact website availability. Additionally, our support may be tailored to specific hardware configurations, ensuring optimal performance. We remain committed to delivering a seamless experience and transparent communication regarding any potential limitations. Our team works diligently to mitigate constraints and provide exceptional service to our valued customers.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service Level Agreements (SLAs) vary from 1 hour to 4 weeks, contingent upon query priority, ranging from High Priority to Low. P1 issues, necessitating immediate attention, demand a swift resolution within an hour, ensuring critical operations aren't disrupted. In contrast, lower priority concerns categorised as Low may allow for a more lenient timeframe of up to 4 weeks for resolution, accommodating less urgent matters without compromising service quality. This tiered approach enables efficient resource allocation and timely response according to the criticality of each query, optimising operational efficiency and customer satisfaction.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use a third party for testing.
• Onsite support: No
• Support levels: As standard, we provide comprehensive support levels to meet diverse customer needs. Our 1st line support handles common issues and basic queries, accessible through our Online Knowledge Base or direct contact with agents. For intricate technical matters, our 2nd line support offers deeper expertise and investigation, escalated from the 1st line. Costs for standard support are integrated into service packages, ensuring essential assistance without extra charges. We offer premium support packages for personalised attention, featuring benefits like priority response times and dedicated technical resources. Our aim is flexible support tailored to diverse needs and budgets, ensuring positive experiences and successful outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Throughout the onboarding process, customers work with a dedicated project coordinator who assists them in accessing their newly acquired website and mastering its essential features. As customers embark on the initial content editing phase, they'll receive continuous support from their project coordinator, supplemented by access to customised on-demand videos and training materials. Additionally, customers will be provided with contact information for our support desk, ensuring they have access to technical assistance whenever needed, especially if they can't find answers through our online training resources. Customers will also have access to a dedicated Customer Success Manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Customers are required to provide notice 30 days prior to their contract renewal date. During this time, the customer has the opportunity to copy their content from the website to use in their new provision. The customer can also export CSV reports for forms, calendar events, user registrations and eshop purchases. We notify our customers in advance (around 90 days prior) of their contract expiry date.
• End-of-contract process: Your website project comes inclusive of a dedicated project coordinator, ensuring timely delivery. Opting for our bespoke websites grants you access to a designer who collaborates with both you and the coordinator to bring your vision to life. Once approved, our developers seamlessly integrate it into our Content Management System (CMS). The live site is securely hosted on our UK servers with standard disaster recovery measures, backups, and SSL security in place. Full CMS access empowers you to effortlessly manage your content.; ; An account manager acts as your singular point of contact, offering support Monday to Friday, 08:00-17:00pm, via phone, email, and online tickets. Our Customer Success and Support teams are readily available for assistance at any time. Subscriptions renew automatically for convenience, with cancellations requiring a minimum 30-day notice prior to renewal. Upon cancellation, we facilitate content transfer and can extend your subscription if necessary.; ; Should you opt to continue your website subscription, a new annual invoice will be provided. We strive to ensure a seamless experience, from initial customisation to ongoing support, catering to your needs every step of the way.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All web based products from Juniper Education are built using responsive design principals. The only difference between the web versions and mobile versions is adaptation of the presentation to a smaller screen size. All features and capabilities are therefore the same across platforms. Our websites renders brilliantly to ensure a great end user experience, site performance and search optimisation.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: Our clients possess the capability to personalise the front end of their website, achieved through collaboration with a Project Coordinator and our delivery team at Juniper. This customisation empowers customers to alter colors and content within our essential templates, pre-designed layouts, and premium pre-designed templates, while preserving the site's structure.; ; Moreover, we offer bespoke website design and development services to ensure alignment with your brand identity and specific goals. Once your site is launched, the Content Management System (CMS) enables you to freely load content such as text, documents, media, and forms.; ; Users are granted significant autonomy in customising their website, ensuring it reflects their unique vision and requirements. The collaborative process with our Project Coordinator and delivery team ensures that customisation aligns seamlessly with user expectations and technical feasibility. Whether it's tweaking pre-designed templates or opting for bespoke design services, users have the flexibility to tailor their website to suit their branding, objectives, and content needs.

Scaling

• Independence of resources: To ensure users aren't impacted by demand fluctuations, we employ a caching system in front of our web servers, enhancing responsiveness and alleviating server loads. Additionally, our server provider offers DDoS protection. In the event of an attack missed by our provider, we have monitoring systems and manual redirection methods. We can divert traffic for the affected site to a server returning 429 errors, safeguarding other sites from disruption while addressing the issue promptly. This multi-layered approach fortifies our service against disruptions, maintaining consistent performance and reliability for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Real-time dashboards via. Google Analytics available on request
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is fortified through robust encryption protocols. Personally identifiable information (PII) data undergoes encryption at a software level before storage in the database, ensuring confidentiality. Moreover, encryption is applied to all physical media housing sensitive data, adding an extra layer of protection. Additionally, we employ advanced techniques such as scaling, obfuscation, and data storage sharding to further safeguard stored data. These measures collectively bolster security, thwarting unauthorised access and preserving the integrity of data assets, even when they are not actively in use.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users with administrator access can export submitted form data, along with user-submitted files, through the CMS's interface. This data can be exported as either a CSV file or a ZIP file containing a general CSV report and the submitted files. Additionally, users can export CSV reports on website content, calendar events, user registrations, and various reports on e-shop purchases. This functionality allows administrators to conveniently extract and utilise data for analysis, reporting, or integration with other systems.
• Data export formats: Other
• Other data export formats: None
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .doc; .docx
  • .pdf
  • .zip
  • .jpg
  • .jpeg
  • .gif
  • .xls
  • .ppt, .png
  • .pptm, .pptx, .pps, .ppsx
  • .rtf, .txt, .mp3,

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Given the extensive domains we serve for schools, we utilise Let's Encrypt and an automated system to generate SSL certificates for websites. These certificates are renewed automatically 28 days before expiration, ensuring continuous encryption between the buyer's network and our network. This approach not only guarantees data security but also streamlines the process, providing robust protection for all transactions and communications without imposing excessive costs on buyers.
• Data protection within supplier network: Other
• Other protection within supplier network: Data within our network is safeguarded through stringent measures. Internal users must utilise a VPN or be physically present in our office to access servers, ensuring controlled access. Certificates are installed on servers to encrypt data transmission between servers and internal users, bolstering security. Personally identifiable information (PPI) is encrypted at a software level before storage in the database, further fortifying data protection. These protocols mitigate risks and uphold confidentiality, ensuring that sensitive information remains secure within our network infrastructure.

Availability and resilience

• Guaranteed availability: In the event of service interruption, our commitment is to swiftly minimise impact. Our dedicated team promptly address any issues and work to restore normal service, ensuring minimal disruption to operations. Throughout the resolution process, transparent communication remains paramount. We provide regular updates on our efforts and status of actions taken to address the underlying cause, keeping you informed every step of the way. ; ; Urgent (P1) : Complete system failure. system wide inability to perform any key activities, i.e. send messages, take a register, access the system, complete payroll. Response 1hr, Resolution 8hrs; ; High: A key system is not functioning, causing high impact to the operating system. There is no work around or manual process. All users unable to run a key report, problem in key area is time sensitive statutory returns, payroll run. Response 4hrs, Resolution 5 days.; ; Normal: An issue that impacts noncritical activities but is time critical the issue can be resolved by a workaround or manual process. Unable to run a report, calculation discrepancy, unexpected behaviour of an area of the system. Response 8hrs, Resolution 4weeks.; ; Low: An issue that has low impact and has a suitable workaround available. It is not time critical. Response 8hrs.
• Approach to resilience: Our service is designed for resilience, adhering to industry best practices and government security principles. Data, including databases and files, is backed up locally every two hours to an external backup solution, ensuring frequent snapshots of critical information. Additionally, these backups are further safeguarded by being transferred to a secure cloud storage location on a daily basis, enhancing redundancy and resilience.; ; In terms of datacentre setup, our infrastructure is engineered with resilience in mind. While specifics of our datacentre setup are available on request, I can assure you that it aligns with principles of asset protection and resilience outlined by government standards. We prioritise redundancy at every level of our architecture, including network infrastructure, power supply, and hardware components, to minimise the risk of single points of failure and ensure continuous service availability.; ; By implementing these measures, we aim to mitigate the impact of potential disruptions, whether they stem from hardware failures, natural disasters, or cyber threats. Our resilient design ensures that our service remains robust and dependable, capable of delivering consistent performance and safeguarding data integrity even in challenging circumstances.
• Outage reporting: Our service maintains a proactive approach to outage reporting, ensuring minimal disruption for our customers. Upon detection or anticipation of an outage, email alerts are swiftly dispatched to both our support and infrastructure teams, triggering immediate verification procedures. This rigorous process confirms the nature and extent of the issue.; ; To keep our customers informed, we employ multiple channels of communication. Real-time updates and progress reports are available on our dedicated status page, offering transparency and insight into the situation. Additionally, affected parties receive direct email notifications, ensuring they are promptly informed and can take necessary precautions.; ; Our commitment to transparency and customer satisfaction drives us to provide regular updates until the issue is fully resolved. This ensures that our customers remain well-informed and equipped to manage their activities with minimal disruption. Whether through email alerts, status page updates, or direct communication, we strive to maintain an open line of communication and uphold our reputation for reliability and responsiveness.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to the CMS management interface is tightly controlled. Users must log in to access management functionalities. Schools have the flexibility to configure access methods according to their preferences. This includes options for direct login via username and password, with the additional option for two-factor authentication, enhancing security. Alternatively, access can be facilitated through identity federation using Google or Azure, providing a seamless and secure login experience. These measures ensure that access to management interfaces is restricted to authorised personnel, safeguarding system integrity and data confidentiality.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Juniper Education, adopts a proactive approach to remediation. It begins with a thorough assessment of existing protocols and vulnerabilities, identifying gaps and areas for improvement. Swift action follows, with the establishment of tailored security measures aligned with industry best practices. Robust policies and procedures are implemented, bolstering defences and mitigating risks effectively. Continuous monitoring and audits ensure ongoing compliance and readiness to adapt to evolving threats. By prioritising security as a foundational element, Juniper Education fosters a culture of resilience, safeguarding sensitive data and maintaining trust among stakeholders.
• Information security policies and processes: Juniper has a board level member responsible for Cyber Security. It is the responsibility of the exec member to ensure Juniper products, data and services are secure, resilient and reliable. The exec member works closely with Juniper Internal IT, software engineering and the Juniper Data Protection officer to ensure processes are being adhered to on a daily basis. ; ; This includes ensuring any code changes have gone through a code vulnerability scanning tool prior to release. It is also the responsibility of the Cyber Security exec to ensure that any testing conducted on changes or new features includes security test cases. In the event of a Cyber related incident, the Juniper Incident Management process is invoked.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Juniper utilises an Agile based approach to supporting and enhancing the web sites solution. Juniper deploys industry standard tools such as Jira and Confluence to manage any change to the solution or its configuration. Any requests are logged in Jira and prioritised accordingly which are then slotted into a “sprint” for development, testing and release to Production. As part of the QA process – test cases are produced by the QA team who have the responsibility for testing security related aspects to any changes applied.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Juniper utilise an external security provider in order to conduct monthly scans on our network. This includes scans for all common vulnerabilities (such as TLS versions). Any CVE issues identified are dealt with on a monthly basis – such as patching. In addition, staff undertake regular security training which includes monthly phishing “tests” with the results recorded and remediation provided for any staff members who require further training on Cyber Security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes are comprehensive and swift. All website traffic undergoes firewall scrutiny, detecting and blocking any malicious activity. Automatic alerts are dispatched to Juniper's internal IT team upon detection of such threats. Additionally, we ensure monthly application of patches, including OS security updates, to fortify our defences. Threat identification is a collaborative effort, involving both Microsoft and our external security partner, Cyber Crowd. This proactive approach ensures potential compromises are swiftly identified and addressed, maintaining the security and integrity of our services.
• Incident management type: Supplier-defined controls
• Incident management approach: Juniper employs a dedicated Incident Management team comprising IT, Operations, and Support personnel. When an incident occurs, this team convenes virtually to discuss, triage, and log the incident in an Incident Log. Communication protocols with customers or third parties are established and executed. Users can report incidents via telephone or email to a monitored support inbox. Additionally, Zen Desk tickets are generated for incidents, ensuring comprehensive tracking and resolution. This structured approach enables swift response and resolution, maintaining service continuity and customer satisfaction.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our organisation maintains a firm commitment to environmental stewardship, sustainability, and carbon reduction, underscored by our comprehensive Environment & Sustainability policy. As part of this commitment, we have implemented a range of strategic initiatives to reduce our energy consumption. Notably, the installation of Passive Infrared Sensors (PIR) to most of our offices, which has proven instrumental in energy conservation. Furthermore, we actively promote recycling practices and employ responsible waste disposal methods to mitigate our environmental footprint. In nurturing a culture of environmental responsibility within our organisation, we foster internal communications and actively engage our employees to encourage eco-friendly behaviours and practices. We have a primarily remote or hybrid workforce, and online meetings are our default, deliberately chosen to reduce the amount of travel required from our dispersed employees. We regularly review our employee location heatmap to minimise travel generally, and to ensure opportunities for employment and progression are not limited by geography. This collective effort is a reflection of our unwavering dedication to environmental preservation and sustainability.

  Covid-19 recovery

  Our organisation places paramount importance on both pandemic resilience and the assurance of a secure working environment for our entire workforce, meticulously adhering to local health guidelines and government mandates. Our comprehensive strategy encompasses the facilitation of remote and hybrid working arrangements wherever feasible, complemented by rigorous enhancements to our cleaning protocols. Sanitiser and masks are always available in all of our office locations. Furthermore, we actively encourage employees to avail themselves of vaccination opportunities, prioritising their health and safety. To address prospective challenges, we persistently invest in fortifying our technological infrastructure, bolstering the organisation's capacity to support remote work and collaboration. Our commitment extends to ongoing employee training initiatives, designed to prepare our workforce for any potential future adjustments. Within our organisation, our Human Resources department diligently oversees policy adjustments, affording paramount consideration to the welfare of our employees. We are dedicated to fostering a culture of transparent communication, maintaining a continuous dialogue with our employees to grasp their concerns and requirements. We carry out regular satisfaction surveys, linked to our 5 core Values, and our HRIS has a daily pulse Happy/Neutral/Sad survey which is reviewed weekly. We constantly review our provision of a secure and steadfast work environment, simultaneously ensuring the uninterrupted flow of our business operations. We feel adaptability and preparedness are essential.

  Tackling economic inequality

  Our organisation actively participates in apprenticeship programs. We are currently sponsoring an employee who is in the process of completing their Chartered Manager Degree Apprenticeship and have Apprenticeship opportunities planned for 2024. As part of our commitment to employee development, the organisation conducts routine training reviews to identify areas for improvement among our employees. We strongly advocate for employee training and frequently enter into training agreements with our employees to facilitate their ongoing professional growth. The provision of employee training is viewed as an investment in the advancement, cultivation, and overall prosperity of both our employees and the organisation. It yields a more proficient and engaged workforce, enhances productivity, and positions us favourably in the competitive landscape. We have introduced a ‘Juniper Minimum Wage’ for our employees, which ensures that everyone earns a Full Time Equivalent of £22,000pa – higher than the current National Living Wage rate. This company-specific rate will be reviewed annually, and our aim is always to meet and exceed the National Living Wage rate. 5 Our organisation is dedicated to promoting diversity and inclusion throughout its supply chain. We have implemented specific policies, such as Equal Opportunities & Diversity, Conduct & Standards, Bullying & Harassment, Safeguarding Policy which actively promote the participation of a wide variety of businesses. We diligently adhere to a transparent and equitable procurement process, with a clear emphasis on merit-based decisions that factor in supplier cost and availability. Our approach is rooted in objectivity and considers the qualifications and capabilities of suppliers without bias. We are aware of the importance of addressing any unconscious bias, and remain committed to ensuring that our supplier selection process is impartial, based solely on merit and the ability to meet our requirements. The Facilities team actively seek RAMs/Risk assessments and manage these processes with external contractors.

  Equal opportunity

  Our organisation is dedicated to promoting diversity and inclusion throughout its supply chain. We have implemented specific policies, such as Equal Opportunities & Diversity, Conduct & Standards, Bullying & Harassment, Safeguarding Policy which actively promote the participation of a wide variety of businesses. We diligently adhere to a transparent and equitable procurement process, with a clear emphasis on merit-based decisions that factor in supplier cost and availability. Our approach is rooted in objectivity and considers the qualifications and capabilities of suppliers without bias.

  Wellbeing

  Regular assessments are vital to our approach ensuring the well-being of our employees. We employ an independent Occupational Health service taking recommendations and advice. We actively promote 121 meetings between employees and line managers, serving as a platform for transparent and open communication. Employees and line managers discuss goals, track progress, and seek/provide support or additional training as needed. These sessions provide a safe space for employees to address work-related stress, personal challenges, and other issues. Our advocacy for 121 meetings with line managers plays a pivotal role in nurturing employee-manager relationships, supporting individual development, fostering open lines of communication, and ensuring alignment with our goals and values. We provide a free-to-use Employee Assistance Platform (EAP) where employees have access to qualified and experienced counsellors, receiving advice similar to services provided by Citizens Advice. The EAP is instrumental in addressing sickness absence and presenteeism rates, offering counselling support helping employees identify the root causes of their concerns. The well-being of every individual is our top priority. The EAP serves as one of the ways through which we offer support for mental well-being and provide a system that can make a substantial difference in our lives. This service is also open to close relatives of employees. Our HR Information System (HRIS), NaturalHR, features a daily Pulse survey accessible to all employees. This survey allows employees to express their current emotional state by clicking on an emotion that best represents their feelings. The HR department can access this data in real-time, enabling us to promptly address any concerns arising from unhappy responses. The information is also reviewed on a weekly basis. As a part of our commitment to employee well-being, we have provided free lunchtime learning sessions in the form of financial well-being webinars for our employees. These will be repeated annually.

Pricing

• Price: £895.00 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@junipereducation.org. Tell them what format you need. It will help if you say what assistive technology you use.