EPAM SYSTEMS LTD

Ongoing Support

Our cloud operating model encompasses security, cloud cost control, training and governance. It enables our clients to transform the cloud ecosystem into an effective and automated hybrid cloud environment, powered by a rich set of self-services. This provides the foundation and capabilities for continuous cloud cost optimisation.

Features

• Infrastructure monitoring, including acceptance, registration, resolution, escalation of requests.
• Incident and problem management including investigation, resolution, corrective actions.
• AI-powered chat solutions integrated with tools for support and automation
• Configuration management and Infrastructure as Code (IaC)
• Identity and Access Management for authentication, authorisation, user provisioning, security.
• Continuous vulnerability management, including patching and security updates.
• Backup and recovery management for data protection, restoration, automation, compliance.
• Storage and capacity management for resource utilisation and cost control.
• Business continuity management to help maintain operations.
• Ongoing continuous improvement focuses on processes, automation and costs.

Benefits

• Ongoing cloud cost control optimises spending and reduces unnecessary expenses.
• Governance frameworks ensure compliance across hybrid and multi-cloud environments.
• Automating routine operations reduces manual effort and increases operational efficiency.
• Self-service capabilities empower teams to manage cloud resources independently
• Constant support minimises risks related to downtime or outages.
• Implementing latest cloud solutions and technologies keeps systems updated.
• Scalable infrastructure management supports business growth and changing requirements.
• Business continuity and disaster recovery planning safeguards operations against disruptions.
• Effective communication channels between teams enhances collaboration and issue resolution.
• Cloud documentation and training materials improves team knowledge and skills.

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris_smith@epam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

610441448774093

Contact

Chris Smith
07841044878
chris_smith@epam.com

About the service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • End user training coordination

Service scope

• Service constraints: Effective cloud management relies on timely access to client systems, accurate configuration data and ongoing collaboration. Integration of AI-powered chat and automation tools may require compatibility with existing client platforms. Service levels and response times depend on agreed support tiers. Some features and benefits, such as cost optimisation and business continuity, may be influenced by third-party provider limitations or specific cloud environments.

User support

• Email or online ticketing support: Yes
• Support response times: To provide our clients with tailored support solutions that align with their operational requirements and ensure our commitment to responsiveness we offer a flexible support packages: Bronze, Silver, Gold. Our response times are based on SLAs within packages (Bronze, Silver or Gold) agreed with each client, ranging from within 15 minutes to 1 hour. If required by a client, coverage can be provided 24x7, seven days a week. The Gold package offers customisable SLAs, allowing adjustments to meet specific business needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Our web chat support, enhanced by AIOps, leverages the power of artificial intelligence to offer predictive maintenance, automated monitoring, incident detection, robotic process automation and more. This AI integration allows for a highly customised and efficient service delivery, optimising operational costs and providing a seamless user experience. Users can interact with advanced chatbots and virtual assistants that are capable of understanding and resolving a wide range of queries, facilitating swift and accurate support. EPAM supports all required ITSM tools and chatboxes as per client needs, including ServiceNow, among others. Our comprehensive portfolio in IT service management design and implementation services ensures that our web chat support is not only accessible but also versatile, meeting the diverse requirements of our clients and ensuring a wide range of users can navigate and use our chat support effectively. As a ServiceNow Premier Implementation Services Partner, EPAM can deliver integrated AI powered web chat solutions. ServiceNow is assessing it's Platform against WCAG 2.2 standards and continuing to uphold WCAG 2.1 AA standards in our testing practices and Product Development Lifecycle (PDLC). We can also extend chat solutions to integrate with Microsoft Teams to enhance collaboration and support capabilities.
• Support levels: We offer flexible end-to-end cloud support services with up to 24x7x365 coverage delivered via our global support team. To deliver successfully for EPAM clients, we have an established Cloud Managed Services offer in place. Proven governmental and flexible operation models with a choice of SLAs (Bronze, Silver or Gold) are available. These models all include cloud support engineers and delivery and account managers with the required skillsets.
• AI chatbot: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Trainee business architect	£1,010.00	£311.00
Associate business architect	£1,110.00	£366.54
Business architect	£1,210.00	£422.08
Lead business architect	£1,320.00	£477.61

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£1,170.00	£425.78
Senior data architect	£1,270.00	£481.32
Chief data architect	£1,580.00	£592.39

Enterprise architect

Role level	UK Rate	Offshore Rate
Enterprise architect	£1,170.00	£425.78
Senior enterprise architect	£1,270.00	£481.32
Lead enterprise architect	£1,380.00	£536.85
Principal enterprise architect	£1,580.00	£592.39

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£1,070.00	£370.24
Network architect	£1,170.00	£425.78
Lead network architect	£1,270.00	£481.32

Security architect

Role level	UK Rate	Offshore Rate
Security architect	£1,070.00	£370.24
Lead security architect	£1,170.00	£425.78
Principal security architect	£1,270.00	£481.32

Solution architect

Role level	UK Rate	Offshore Rate
Associate solution architect	£1,070.00	£370.24
Solution architect	£1,170.00	£425.78
Senior solution architect	£1,270.00	£481.32
Lead solution architect	£1,380.00	£536.85
Principal solution architect	£1,580.00	£592.39

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£1,070.00	£370.24
Technical architect	£1,170.00	£425.78
Senior technical architect	£1,270.00	£481.32
Lead technical architect	£1,380.00	£536.85
Principal technical architect	£1,580.00	£592.39

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£1,620.00	£851.56

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£1,620.00	£851.56

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£1,620.00	£851.56

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£1,380.00	£536.85
Principal cyber security audit and assurance	£1,580.00	£592.39

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£1,070.00	£370.24
Lead cyber security governance and risk manager	£1,380.00	£536.85
Principal cyber security governance and risk manager	£1,580.00	£592.39

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Associate cyber security monitoring	£540.00	£159.20
Lead cyber security monitoring	£900.00	£292.49
Principal cyber security monitoring	£1,070.00	£370.24

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£500.00	£129.59
Lead cyber security incident response	£820.00	£273.98
Principal cyber security incident response	£900.00	£370.24

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£540.00	£159.20
Lead cyber security vulnerability management	£900.00	£292.49
Principal cyber security vulnerability management	£1,070.00	£370.24

Cyber security digital forensics

Role level	UK Rate	Offshore Rate
Associate cyber security digital forensics	£690.00	£222.15
Lead cyber security digital forensics	£900.00	£292.49
Principal cyber security digital forensics	£1,020.00	£336.92

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£550.00	£162.91
Lead cyber security penetration testing	£1,010.00	£311.00
Principal cyber security testing	£1,210.00	£422.08

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£1,070.00	£370.24
Lead cyber security secure systems architecture and design	£1,170.00	£425.78
Principal cyber security secure systems architecture and design	£1,270.00	£481.32

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Trainee analytics engineer	£540.00	£159.20
Analytics engineer	£690.00	£222.15
Senior analytics engineer	£780.00	£251.77
Lead analytics engineer	£900.00	£292.49
Head of analytics engineering	£1,020.00	£336.92

Data analyst

Role level	UK Rate	Offshore Rate
Associate analyst	£540.00	£159.20
Data analyst	£690.00	£222.15
Senior data analyst	£780.00	£251.77
Principal data analyst	£900.00	£292.49

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£540.00	£159.20
Senior data engineer	£690.00	£222.15
Lead data engineer	£780.00	£251.77
Head of data engineering	£900.00	£292.49

Data ethicist

Role level	UK Rate	Offshore Rate
Data ethics lead	£1,020.00	£481.32
Head of data ethics	£1,410.00	£666.44

Data governance manager

Role level	UK Rate	Offshore Rate
Data governance manager	£930.00	£444.29
Lead data governance manager	£1,020.00	£481.32
Head of data governance	£1,410.00	£666.44

Data scientist

Role level	UK Rate	Offshore Rate
Trainee data scientist	£540.00	£159.20
Associate data scientist	£690.00	£222.15
Data scientist	£780.00	£251.77
Principal data scientist	£900.00	£292.49
Lead data scientist	£1,070.00	£370.24
Head of data science	£1,410.00	£666.44

Machine learning engineer

Role level	UK Rate	Offshore Rate
Senior machine learning engineer	£780.00	£251.77
Lead machine learning engineer	£900.00	£292.49

Performance analyst

Role level	UK Rate	Offshore Rate
Associate performance analyst	£470.00	£111.07
Performance analyst	£550.00	£162.91
Senior performance analyst	£620.00	£181.42
Lead performance analyst	£770.00	£207.34
Head of performance analysis	£1,010.00	£422.08

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Associate application operations engineer	£500.00	£129.59
Application operations engineer	£620.00	£196.23
Senior application operations engineer	£710.00	£229.55
Lead application operations engineer	£820.00	£273.98
Principal application operations engineer	£900.00	£370.24

Business relationship manager

Role level	UK Rate	Offshore Rate
Business relationship manager	£940.00	£314.71
Senior business relationship manager	£1,080.00	£359.14
Lead business relationship manager	£1,250.00	£425.78

Change and release manager

Role level	UK Rate	Offshore Rate
Configuration analyst	£940.00	£314.71
Change and release analyst	£1,080.00	£359.14
Change and release manager	£1,250.00	£425.78

Command and control centre manager

Role level	UK Rate	Offshore Rate
Operations analyst	£940.00	£314.71
Senior operations analyst	£1,080.00	£359.14
Operational control manager	£1,250.00	£425.78
Head of command and control	£1,430.00	£499.83

End user computing engineer

Role level	UK Rate	Offshore Rate
Associate end user computing engineer	£410.00	£81.45
End user computing engineer	£520.00	£103.67
Senior end user computing engineer	£570.00	£148.10
Lead end user computing engineer	£630.00	£192.53
Principal end user computing engineer	£710.00	£229.55

IT service manager

Role level	UK Rate	Offshore Rate
IT service analyst	£520.00	£103.67
IT service manager	£570.00	£148.10
Senior IT service manager	£630.00	£192.53
Head of IT service management	£710.00	£229.55

Incident manager

Role level	UK Rate	Offshore Rate
Incident manager	£570.00	£148.10
Major incident manager	£630.00	£192.53

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure engineer	£540.00	£159.20
Infrastructure engineer	£690.00	£222.15
Senior infrastructure engineer	£780.00	£251.77
Lead infrastructure engineer	£900.00	£292.49
Principal infrastructure engineer	£1,070.00	£370.24

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Associate infrastructure operations engineer	£540.00	£159.20
Infrastructure operations engineer	£690.00	£222.15
Senior infrastructure operations engineer	£780.00	£251.77
Lead infrastructure operations engineer	£900.00	£292.49
Principal infrastructure operations engineer	£1,070.00	£370.24

Problem manager

Role level	UK Rate	Offshore Rate
Problem analyst	£570.00	£148.10
Problem manager	£630.00	£192.53

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£520.00	£103.67
Senior service desk analyst	£570.00	£148.10
Service desk manager	£630.00	£192.53
Head of service desk	£710.00	£229.55

Service transition manager

Role level	UK Rate	Offshore Rate
Service acceptance analyst	£810.00	£281.39
Service readiness analyst	£940.00	£314.71
Service transition manager	£1,080.00	£359.14
Lead service transition manager	£1,250.00	£425.78

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£500.00	£129.59
Junior business analyst	£500.00	£129.59
Business analyst	£620.00	£196.23
Senior business analyst	£710.00	£229.55
Lead business analyst	£820.00	£273.98
Head of business analysis	£930.00	£325.81

Delivery manager

Role level	UK Rate	Offshore Rate
Associate delivery manager	£940.00	£314.71
Delivery manager	£1,080.00	£359.14
Senior delivery manager	£1,250.00	£425.78
Head of (Agile) delivery management	£1,430.00	£499.83

Digital portfolio manager

Role level	UK Rate	Offshore Rate
Digital portfolio analyst	£620.00	£196.23
Digital portfolio manager	£710.00	£229.55
Senior digital portfolio manager	£820.00	£273.98
Head of portfolio	£930.00	£325.81

Product manager

Role level	UK Rate	Offshore Rate
Associate product manager	£810.00	£281.39
Product manager	£940.00	£314.71
Senior product manager	£1,080.00	£359.14
Lead product manager	£1,250.00	£425.78
Head of product	£1,430.00	£499.83

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£1,080.00	£359.14

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£1,250.00	£425.78

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£470.00	£111.07
QAT analyst	£550.00	£162.91
Senior QAT analyst	£620.00	£181.42
Lead QAT analyst	£770.00	£207.34

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£470.00	£111.07
Test engineer	£550.00	£162.91
Senior test engineer	£620.00	£181.42
Lead test engineer	£770.00	£207.34

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£1,010.00	£311.00
Head of test	£1,210.00	£422.08

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
Apprentice DevOps engineer	£670.00	£181.42
Junior DevOps engineer	£760.00	£211.04
DevOps engineer	£880.00	£251.77
Senior DevOps engineer	£1,010.00	£311.00
Senior DevOps engineer - management	£1,100.00	£366.54
Lead DevOps engineer	£1,210.00	£422.08
Lead DevOps engineer - management	£1,320.00	£477.61
Principal DevOps engineer	£1,480.00	£533.15
Principal DevOps engineer - management	£1,580.00	£592.39

Frontend developer

Role level	UK Rate	Offshore Rate
Apprentice frontend developer	£540.00	£185.12
Junior frontend developer	£690.00	£222.15
Frontend developer	£780.00	£251.77
Senior frontend developer	£900.00	£292.49
Lead frontend developer	£1,070.00	£370.24
Head of frontend development	£1,170.00	£425.78

Software developer

Role level	UK Rate	Offshore Rate
Apprentice developer	£670.00	£181.42
Junior developer	£760.00	£211.04
Developer	£880.00	£251.77
Senior developer	£1,010.00	£311.00
Senior developer - management	£1,100.00	£366.54
Lead developer	£1,210.00	£422.08
Lead developer - management	£1,320.00	£477.61
Principal developer	£1,480.00	£533.15
Principal developer - management	£1,580.00	£592.39

User-centred design roles

Accessibility specialist

Role level	UK Rate	Offshore Rate
Junior accessibility specialist	£540.00	£185.12
Accessibility specialist	£690.00	£222.15
Senior accessibility specialist	£780.00	£251.77
Head of accessibility	£900.00	£292.49

Content designer

Role level	UK Rate	Offshore Rate
Associate content designer	£500.00	£129.59
Junior content designer	£620.00	£203.63
Content designer	£710.00	£229.55
Senior content designer	£820.00	£273.98
Lead content designer	£930.00	£325.81
Head of content design	£960.00	£355.43

Content strategist

Role level	UK Rate	Offshore Rate
Content strategist	£710.00	£229.55

Graphic designer

Role level	UK Rate	Offshore Rate
Associate graphic designer	£500.00	£129.59
Junior graphic designer	£620.00	£203.63
Graphic designer	£710.00	£229.55
Senior graphic designer	£820.00	£273.98
Lead graphic designer	£930.00	£325.81
Head of graphic design	£960.00	£355.43

Interaction designer

Role level	UK Rate	Offshore Rate
Associate interaction designer	£500.00	£129.59
Junior interaction designer	£620.00	£203.63
Interaction designer	£710.00	£229.55
Senior interaction designer	£820.00	£273.98
Lead interaction designer	£930.00	£325.81
Head of interaction design	£960.00	£355.43

Service designer

Role level	UK Rate	Offshore Rate
Associate service designer	£500.00	£129.59
Junior service designer	£620.00	£203.63
Service designer	£710.00	£229.55
Senior service designer	£820.00	£273.98
Lead service designer	£930.00	£325.81
Head of service design	£960.00	£355.43

Technical writer

Role level	UK Rate	Offshore Rate
Technical writer	£710.00	£229.55
Lead technical writer	£820.00	£273.98

User researcher

Role level	UK Rate	Offshore Rate
Associate user researcher	£500.00	£129.59
Junior user researcher	£620.00	£203.63
User researcher	£710.00	£229.55
Senior user researcher	£820.00	£273.98
Lead user researcher	£930.00	£325.81
Head of user research	£960.00	£355.43

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Det Norske Veritas
• ISO/IEC 27001 accreditation date: Thursday 25 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: SGS Societe Generale de Surveillance SA
• ISO 9001 accreditation date: Thursday 26 June 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Thursday 16 November 2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: In keeping with a client’s requirement these solutions may be used to deliver services or can be extended by clients’ demand. Our up-to-date CSA STAR certifications cover solutions listed on the following link: https://cloudsecurityalliance.org/star/registry/epam
• PCI certification: Yes
• PCI DSS certification accredited by: AperSky Consulting Llc.
• PCI DSS accreditation date: Saturday 1 January 2000
• What the PCI DSS doesn’t cover: EPAM Systems, as a corporate entity, is not subject to the PCI DSS standard because it does not store or process payment card information directly in its core business. However, for specific projects or client engagements that involve the handling of payment card information, EPAM entities obtain PCI DSS attestations as required by the client.
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 817412ef-2fb5-4cf8-9af6-2d4eec86fee4
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 66bb39d3-087f-426e-9a6e-ce218529c831
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 (ISAE 3402) Type 2
  • SOC 2 (ISAE 3000) Type 2

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris_smith@epam.com. Tell them what format you need. It will help if you say what assistive technology you use.