SECURE NEXUS LTD

Backup & Recovery

Our Druva Cloud Backup and Recovery Solutions offer a cutting-edge approach to safeguarding your organization's data, leveraging the power of cloud-native architecture, AI-driven insights, and global scalability. With Druva, you can confidently protect your data, streamline operations, and maintain business continuity in the face of evolving threats and challenges.

Features

• Cloud Native Backups
• Automated Backup and Retention Policies
• Advanced Security and Compliance
• Global Visibility and Control
• Efficient Data Recovery
• Continuous Data Protection

Benefits

• Scalable and Cost-Effective
• Business Continuity and Resilience
• Improved Operational Efficiency
• Enhanced Security and Compliance

£1,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

610509202406709

Contact

Raymond Setchfield
07973573734
rsetchfield@securenexus.co.uk

Planning

• Planning service: Yes
• How the planning service works: When assisting buyers with implementing Druva cloud hosting or software services, we follow a comprehensive approach to ensure a seamless transition and maximize the benefits of the solution. We start with a thorough assessment of the buyer's data environment and requirements, customising a tailored Druva solution accordingly. Our team assists in integrating Druva into existing IT infrastructure, configuring backup policies, and guiding data migration and onboarding processes. Thorough testing and validation are conducted to ensure reliability and compliance, followed by comprehensive training for the buyer's IT team. Ongoing support and optimisation services are provided to address evolving needs and maintain the efficiency of the Druva solution over time. By following these steps, we empower buyers to leverage Druva's capabilities effectively, minimise disruptions, and achieve their data protection goals with confidence.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Druva's Vendor Training University (VTU) is a robust platform offering comprehensive training for partners, resellers, and customers to excel in deploying, managing, and marketing Druva solutions effectively. VTU covers product training on Druva's cloud-native data protection offerings like inSync, Phoenix, and CloudRanger, providing insights into features, deployment strategies, and use cases. Technical training equips IT professionals with hands-on experience in setup, configuration, and troubleshooting, ensuring the reliability and performance of Druva deployments. Sales and marketing training enables partners and resellers to effectively position and sell Druva solutions, with certification programs validating proficiency in sales and technical expertise. VTU's benefits include enhanced productivity, improved customer satisfaction, increased sales effectiveness, and opportunities for career advancement through certifications. By leveraging VTU's resources, participants can maximise the value of Druva solutions, drive business growth, and stay ahead in the competitive landscape of cloud-native data protection.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As like a lot of backup solutions migration between backup services is very difficult. ; ; We can provide this but will depend on retention periods and the backup solutions you are moving to. ; ; Secure Nexus can provide a setup of the backup
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in ensuring the reliability and efficiency of their Druva implementation through systematic quality assurance (QA) and performance testing. Collaborating closely, we develop a comprehensive test plan tailored to their objectives, timelines, and compliance needs. Setting up dedicated testing environments mirroring production settings, we conduct functional, performance, and security tests to evaluate Druva's capabilities under various conditions. We verify data integrity, scalability, and response times while stress testing for peak loads and regression testing to safeguard against adverse impacts from updates or configuration changes. Our thorough testing process ensures that the Druva solution meets stringent quality standards and performs optimally. We provide detailed test reports, outlining findings, recommendations, and areas for improvement, facilitating informed decision-making. ; ; We offer ongoing monitoring and optimisation services to sustain the solution's reliability and performance post-implementation. By prioritising quality assurance and performance testing, we enable buyers to confidently deploy Druva, safeguarding their data and maximising operational efficiency.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker v11
  • Azure Certified Security Engineer
  • AWS Certified Security
  • GCP Certified Security Engineer
  • CISSP

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We can provide the buyer managed support of the backup and recovery service.

Service scope

• Service constraints: Druva's cloud-native data protection solution offers numerous benefits, but buyers should be aware of potential constraints. These include reliance on internet connectivity for data transfer, considerations regarding data sovereignty and compliance, the time required for initial data uploads, cost factors, integration complexity, availability of technical support, and compatibility with legacy systems. By carefully evaluating these constraints and working closely with Druva's team, buyers can make informed decisions to ensure a successful deployment aligned with their specific needs and requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time to questions depends on Service Level Agreement (SLA) agreements and the ticket's priority. We prioritise swift responses based on the urgency and criticality defined in SLAs, ensuring timely resolution of inquiries. The specific SLA terms and ticket priorities guide our commitment to providing efficient and effective support to address questions promptly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our Support Level Agreements (SLAs) are designed to deliver timely and effective assistance. Users benefit from dedicated cloud engineers available to answer calls and address inquiries. Our SLA categorises issues into four priority levels, each with a corresponding response time commitment. Priority 1 (P1) urgent issues receive a rapid response within 30 minutes, ensuring critical problems are swiftly addressed. High-priority (P2) concerns are attended to within 2 hours, maintaining a prompt response for significant issues. Medium (P3) priority issues receive attention within 4 hours, and low-priority (P4) matters are addressed within 8 hours. These SLAs aim to provide a structured and responsive support framework, allowing users to receive assistance tailored to the urgency and criticality of their specific needs.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Druva

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BRITISH ASSESSMENT BUREAU LTD
• ISO/IEC 27001 accreditation date: 01/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Druva DRC Technical Associate

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality within the secure nexus framework involves strategic procurement practices aimed at promoting fair wages, supporting local businesses, and fostering job opportunities for marginalised communities. By prioritising contracts with suppliers who demonstrate commitment to equitable employment practices and investing in initiatives that uplift disadvantaged groups, the secure nexus approach not only enhances economic stability but also cultivates a more inclusive and resilient society.

Pricing

• Price: £1,000 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.