Servent

Azure Platform Engineering

Covering the integration and use of Azure Boards, Repos, Pipelines, Artifacts and Test Plans, into your organisation's existing and evolving DevOps practices and workflows. We leverage appropriate DevOps practices for you to manage Azure resources with traceability of tasks and a move to proactive operations with the "shifting left" principle.

Features

• Leverage the full potential of a cloud operating model
• Implementation of core foundational processes, to assist your DevOps evolution
• Implement platform engineering practices
• Help you define Azure DevOps CI/CD pipelines
• Establish retrieval of insights into your code and infrastructure quality
• Three phase approach to DevOps evolution Assessment, Automation, Management
• Assessment existing DevOps maturity

Benefits

• Maximise utilisation, agility and minimise costs of your Cloud environment
• Minimise costs of your DevOps environment
• Skills transfer & training to your staff in DevOps implementation.
• Setup of Continuous Integration and Continuous Delivery pipelines
• Establish the use of Azure DevOps Kanban boards
• Establish security compliance and governance controls
• Delivery of bespoke Azure dashboards & Azure monitor workbooks

£500 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

610795842108999

Contact

G-Cloud at Servent
0141 465 7075
g-cloud@servent.co.uk

Planning

• Planning service: Yes
• How the planning service works: With many years’ experience to providing end-to-end solutions on; Azure, we can help your company implement DevOps practices in each of the application & infrastructure life cycle; phases: Plan, Develop, Deliver and Operate.; • Plan - define and describe features and capabilities of the; applications and systems they are building.; • Develop - writing, testing, reviewing and the integration of; code (app and infrastructure).; • Delivery - is the process of deploying applications into; production environments.; • Operate - phase involves maintaining, monitoring and; troubleshooting applications in production environments.; Our proven approach can help simplify the transition to managing resources in the cloud environment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Azure DevOps

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Servent aim is to help organisations evolve their DevOps operation on Azure. ; We will help your organisation in delivering automation to eliminate repetitive manual work, yield repeatable processes, and creating reliable self-service.; We will help you define Azure DevOps CI/CD pipelines and manage releases to potentially multiple Azure and on-prem environments.; We can also assist in your management of resource configuration across your entire system:; • to enforce desired states,; • roll out configuration updates,; • automate resolution of unexpected changes and issues.; ; Along with establishing the retrieval of insights into your code and infrastructure quality throughout the DevOps pipeline, we can also ensure both monitoring & alerting aspects are covered, such as:; - collection, query and analysis of Azure diagnostic logs and metrics to gain insights and mitigate issues.; - monitoring infrastructures health and integrating output into Azure dashboards; - configuring actionable customised alerts across Azure services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Azure DevOps

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Servent provides support for Microsoft Azure via phone, email, ticketing and web chat.; ; Support for the Azure platform would be provided by Microsoft. See https://azure.microsoft.com/en-gb/support/plans/

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is available to our customers 24x7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use the Microsoft Teams platform for web chat testing which offers an array of features and options for users who require assistive technology.
• Support levels: Servent provides support remotely normally, but for certain support requirements onsite assistance can be provided. Onsite support resource provided will meet requirements to resolve the support issue.; ; Support costs are established by the amount of support time required and based upon our standard day rates. If out of hours support, 24x7 are required then this can be arranged at additional cost based on customer requirements.; ; Additional Azure support is available via Microsoft.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/08/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Microsoft Azure is committed to fighting climate change through various initiatives. One of the ways Azure fights climate change is by using renewable energy sources to power its data centers. Azure has set a goal to be powered by 100% renewable energy by 2025. Additionally, Azure is working to improve energy efficiency in its data centers, reducing the overall carbon footprint. Azure also offers its customers tools and resources to help them reduce their own carbon footprint, such as the Microsoft Sustainability Calculator, which helps customers understand and reduce their carbon emissions associated with their cloud workloads.

Pricing

• Price: £500 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.