24/7 Critical Information Custom Mobile & Tablet App Creation Software
Create custom mobile apps using ReadyKey’s no code platform to share documentation, PDFs and Word documents offline and in multiple languages. Add powerful features like QR code scanning, custom forms and much more. Simplify processes by integrating with existing systems (Sharepoint, Microsoft Teams etc.) to provide always up-to-date, paperless information.
Features
- Document Hosting & Management
- Real-Time & Scheduled Push Notifications
- Custom Forms & Surveys
- Offline Access & Multi-Language Support
- Award-Winning CMS With No-Code App Building
- QR Code Scanning
- HR & Contact Details With 1-Tap Dial
- Interactive Chat & Photo Sharing
- Customisable Interactive Maps
- Out-of-the-box & Custom Integrations With An Open API
Benefits
- Instantly access always up-to-date information in 2-3 taps
- Provide critical information anytime, anywhere with offline access
- Easily create custom mobile apps with drag & drop functionality
- Intuitive end-user experience ensures high adoption & engagement
- Send instant notifications to users with critical updates & information
- Create single source of truth by integrating with multiple systems
- Collect any data/information from the field with custom forms
- Easy scalability for implementation across multiple locations/departments
- Simple change management increases confidence that information is always accurate
- Improve emergency response times and reduce risk exposure
Pricing
£8,500 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 1 1 2 0 0 2 7 2 3 6 5 2 8 6
Contact
ReadyKey
Shannon Jhanji
Telephone: +44 20 8068 4318
Email: shannon@readykey.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No.
- System requirements
- Customers require an Apple developer account (£79 per year)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Maximum 30 minutes reply time, Monday - Friday 8 AM - 2 AM.
Maximum 30 minutes reply time, Weekends 1 PM - 10 PM - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- None
- Onsite support
- No
- Support levels
- We provide clients with a dedicated account manager upon onboarding who will help devise game-changing mobile strategies. With email response times of less than 30 minutes during business hours and support chat response times in under 20 seconds, our gold-medal winning and globally-recognised customer satisfaction stats leave the industry standard in the dust. Users can also access a searchable library of support articles and documentation as well as support via the phone.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide clients with a dedicated account manager upon onboarding who will help devise game-changing mobile strategies. With email response times of less than 30 minutes during business hours and support chat response times in under 20 seconds, our gold-medal winning and globally-recognised customer satisfaction stats leave the industry standard in the dust. Users can also access a searchable library of support articles and documentation. Additional training is available at an additional cost.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- All data is stored in the Guidebook CMS and accessible after subscription expiration, unless the client requests a data deletion.
- End-of-contract process
- At the end of a subscription the app will be removed from stores and deactivated for all end users. Admins will still be able to access content, metrics, and other data - but will not be able to make any changes to the app. There are no additional or hidden costs at the end of a subscription.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- ReadyKey, powered by Guidebook, is a mobile-first tool, but the majority of our core features are available on desktop too.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Users can download and view all of the content of a Guide on their mobile device, or access the information on the web with a browser.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- We have a long list of tests that must be passed for each release, including things like: unplugging the mouse, turning off css, using high contrast mode, verifying captions exist, etc.
- API
- Yes
- What users can and can't do using the API
- Our open-API allows clients to upload content to the majority of features in our platform, and to export a range of metrics and form results. Please see our documentation detailing our open-API functionality in-depth: https://developer.guidebook.com/#introduction
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Admins can customise the layout, branding and content of their mobile apps. App end users can build custom schedules or ‘to-do lists’ if those features are enabled by admins.
Scaling
- Independence of resources
- ReadyKey uses the auto-scaling functionality provided by Amazon Web Services.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
A range of metrics are available to help clients understand general app usage, as well as individual behaviour (GDPR consent is required for the latter). For further information about the metrics we provide, please see the following support articles:
https://support.guidebook.com/hc/en-us/articles/204864394
https://support.guidebook.com/hc/en-us/articleWe shs/115010308168 - Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- We allow users to export data they have uploaded. Any data related to app user activity is only gathered if they opt in to sharing it, read more about ReadyKey & GDPR: https://support.guidebook.com/hc/en-us/articles/360004520294
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- XLS
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- ReadyKey has a 99.99% Uptime.
- Approach to resilience
- Available on request.
- Outage reporting
- We report any service outages or disruptions with an email alert and on our social media platforms.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Users must be authenticated to access management interface and support channels.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Guidebook follows the ISO/IEC 27001 standard, but is not officially certified.
- Information security policies and processes
-
ReadyKey has an official Information Security Policy that can be made available upon request.
The senior management team is responsible for fostering a culture of security awareness across the organization. The VP of Engineering has ultimate responsibility for the management of all security risks within ReadyKey. The VP of Engineering has final say on whether certain risks are mitigated, corrected, accepted, or transferred.
ReadyKey’s ISO is responsible for developing and implementing the ReadyKey Information Security Management System. The ISO is the primary contact for information security-related issues, concerns, and guidance and informs the VP of Engineering of any security matters.
Project Managers are responsible for ensuring an appropriate level of information security for their projects. Project Managers will work with the Information Security Office to manage security risks.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
ReadyKey follows Compliance: ISO27002 - 5.1.1, NIST - CM-1.
A Change Control Standard can be made available upon request. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- ReadyKey employs active defense countermeasures such as: vulnerability scanning, regular penetration tests, intrusion detection and host vulnerability monitoring, and an active vulnerability disclosure program (bug bounty).
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
A Vulnerability Management Policy can be made available upon request.
All devices are hardened, daily vulnerability scanning, a formalized plan for remediating vulnerabilities is in place.
A plan for remediation of vulnerabilities should be created, prioritized by severity, subject to approval
o Critical – Within 24 Hours
o High – Within 72 Hours
o Medium – Not Applicable
o Low – Not Applicable - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
An Incident Response Procedure document can be made available upon request.
ReadyKey has pre-defined processes for common events. Incidents can be reported via email or via chat.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
ReadyKey/Guidebook has always strived to be as green as possible. In addition to creating a mobile solution to improve communication, dissemination of information, and efficiency for organizations, we’ve also focused on:
- Making sure our mobile solution promotes eliminating paper waste and consulting with our clients on the best ways to cut down on printing and paper costs: https://guidebook.com/resources/organize-green-event-tips-sustainable-planning/
- Revamping our own internal company processes to become green-certified by adopting practices that advocate sustainability and conserve resources.
- Volunteering in our community at locations in London, San Francisco, Raleigh, and Seoul.
Moving forward, for every guide purchased, a portion of the funds will go towards planting trees — with the goal of offsetting carbon emissions and investing in the planet. We’ve partnered with One Tree Planted (https://onetreeplanted.org/), a non-profit organization that supports companies who want to help the environment by planting trees to restore forests, create habitat for biodiversity, and make a positive social impact around the world. An announcement of this initiative can be found here: https://guidebook.com/mobile-guides/guidebook-gives-back-with-newest-green-initiative/
In addition, we help companies to go paperless, reduce waste, and improve efficiencies. - Covid-19 recovery
-
Covid-19 recovery
ReadyKey/Guidebook supports contactless information delivery, QR code scanning to access critical information, and supports training and onboarding. - Wellbeing
-
Wellbeing
Many organisations use ReadyKey’s technology to engage employees, students and members with access to the information they need - when they need it most.
Our apps have been proven to increase engagement, retention and awareness. The majority of people turn to their mobile device when they need support, and we help organisations ensure that they’re ready when that happens.
Pricing
- Price
- £8,500 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No