POLARISOFT THE ANYWHERE COMPANY LIMITED

The Anywhere Platform featuring PPMAnywhere

The Anywhere Company (TAC) provides a beautifully uncomplicated SaaS business management platform with modules for project and portfolio management, performance management, governance, risk and compliance and product development. Our innovative approach improves decision-making and ensures that activities align to overall management strategy with the least risk and maximum benefit.

Features

• Automated infographic reporting, metric creation and dashboard functionality
• Easy to use and navigate with role-based landing pages
• Portfolio management including 'What-if' scenario planning feature
• Functionality to support Waterfall, Agile and Lean Six-Sigma delivery frameworks
• Easy integration capability with other IT systems using APIs
• Solution auto-adapts for use with mobile devices
• Full resource capacity management and planning
• Resource Balancer with drag & drop resourcing of projects
• Project Status Report exportable to PowerPoint and PDF
• AI Capability to support project management and decision-making

Benefits

• Flexible and cost effective pricing model
• Reduce risks and costs and maximise benefits of projects
• Complete visibility in to all portfolio investments for better prioritisation
• Workflow based system provides full audit trail
• Improve customer service and accuracy through consistent processes
• Enhanced decision-making to ensure projects align to overall management strategy
• Supports improved process driven collaboration
• Supports full planning and project life-cycle
• Infographic visual reporting and scorecards to facilitate decision-making
• Simple user-interface and role-based landing pages to increase adoption

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@theanywherecompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

611378669602108

Contact

Scott Gemmell
+44 (0) 7825 909 660
info@theanywherecompany.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Browser: Microsoft Edge, Chrome, Firefox or Safari

User support

• Email or online ticketing support: Yes
• Support response times: Support response times; Hosting and Hosting Support will be provided24/7; other services will be delivered between 9am-5pm (GMT) weekdays. First-contact response times based on your chosen severity level for each case. We're committed to providing a response within the timeframes shown below: Critical :(Application is unavailable or unresponsive) 30Minutes Urgent: (Application is available, but normal business usage is unachievable) 1 Hour High: (Impacts normal business usage; workaround exists) 4 Hours Normal: (Not working as expected but has only minor impact on normal business usage) 12 Hours Low: (Not working as expected but has no impact on current usage) 24Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Web chat accessibility testing; all systems have been tested with current client base who include assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: The Anywhere Company (TAC) provides standard support and maintenance of all solutions on the Anywhere platform such as PPMAnywhere, and is included as part of the annual SaaS subscription. This includes provision of a technical account manager. In addition, TAC offers a series of optional value-added managed services. These comprise: Business Support: Built in facility for end users to raise usage specific questions via chat, email and support tickets. 'How to' support for end users to improve maturity and data quality. User& Data Administration: TAC team provides support for the management of new, change and leaving users of the Anywhere system. Maintain and administer your master data e.g. roles, resource pools, cost categories. Changes &Enhancements Programme: Keeping your system in line with evolving business needs. Industry standard change process, managed and implemented on a monthly and/or quarterly basis by Senior Consultants. Each monthly/quarterly release based on capacity of delivery. We work with our customers in order to prioritise the requirements per release. PMO Compliance: Chasing Data – Our team will chase project status reports and timesheets to ensure you have the highest quality and accurate project, programme, portfolio and financial data. Annual cost is based on user volume.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: As part of the implementation process and cost TAC provides 1 week of post go-live support which can be delivered remotely or in some circumstances on-site. In addition, TAC provides an eLearning platform which offers role-specific training videos e.g Administration, Configuration, Project Manager etc. Other training options are available such as consultant-led end user training based on bespoke training materials. This can also be on a Train-the-Trainer basis. As part of the subscription costs TAC provides a series of standard online user guides. Should the customer wish to create their own user guides reflecting their own internal processes, TAC can customise these for an additional charge.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: TAC provides the customer with a database export at contract end.
• End-of-contract process: There are no off-boarding costs to take in to account. TAC provides the customer with all data required or destroys any data not required on; termination and in close consultation with the customer. Confirmation from the customer is required before any data is destroyed.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: TAC provides its customers with a customer portal which allows them to seek assistance ,raise tickets and access useful information.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: As part of our annual service review The Anywhere Company undertakes testing of the customer portal to ensure it complies with accessibility standards
• API: Yes
• What users can and can't do using the API: The Anywhere platform supports integration with third party software. Many standard integrations exist; additional integrations can be scoped and implemented on a project by project basis.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Look and feel, user interface, configuration of entities and workflows and reporting

Scaling

• Independence of resources: Every customer is set up in their own separate Virtual Private Cloud (VPC) that may contain one or more Anywhere Platform solution servers. Each customer has at least 2 dedicated application servers to provide resilience in case of failure. These scale up dynamically according to demand.

Analytics

• Service usage metrics: Yes
• Metrics types: TAC provides a monthly performance report to the customer outlining: Performance against Service Level Agreements Average Page Load Speed Number of active users versus contracted users Any tickets raised, open and those dealt with and closed Scheduled Releases
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Export is possible to a variety of formats: - PDF -PowerPoint - Excel - CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PowerPoint
  • CSV
  • Word
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Anywhere Platform provides outstanding performance and stability and will provide the Customer with access to the Services, Customer Content and Customer data on a twenty-four hour, seven days a week (24x7) basis at a rate of 99.9% in line with Customer service availability. ; ; Should The Anywhere Platform become unavailable this period of unavailability will be measured and captured (from outage until service is restored) on a cumulative basis in any given calendar month. If TAC fails to meet the availability rate within any given calendar month, monthly fees to the Customer will be reduced by 1% for each cumulative hour of unavailability; not to exceed the total fees for the month.
• Approach to resilience: At a basic level, resilience in the Anywhere platform service is maintained by separating the database tier and application server tier into; ; Availability Zones which are themselves isolated from each other. The benefit of this approach is that should one Availability Zone become unavailable then failover involves rebuilding that component (database or application server) in another zone which will allow us to resume normal service quicker than having to rebuild the entire architecture. Rebuild of the component involves re-launch of the component from a virtual image and then restoration of data from the most recent back-up. The reliability of the AWS infrastructure is sufficient for most customers to adopt the standard resilience approach described above. Further resilience is available at both Application Server and Database tiers if required. Application Servers can be clustered so that should one node in the cluster become unavailable, users are still able to access the application through another node. At the database level there are options to replicate data to a mirrored standby database. In the event of the primary database becoming unavailable, the standby database can be made the primary so that service can continue uninterrupted.
• Outage reporting: Our solution is constantly monitored and the customer receives email alerts and phone call in the event of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces and support channels require a username/password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow an internally developed set of policies and processes. Information Security as a whole is owned by the Chief Technology Officer (CTO).Some key points relating to our policies and processes: 1) We benchmark our processes against those provided by the Center for Internet Security (CIS) 2) Policies and processes are documented in the employee handbook provided to all employees 3) We subscribe to ISO newsletters and provide relevant updates to employees. 4) Deployment of changes to the Anywhere service are managed using a digitised workflow which incorporates management approval steps. 5) 3rd party tools are used to perform periodic vulnerability scans against an updated database of threats. Any weaknesses are then documented and managed through our change management process. 6) A digitised process is in place for managing the process of employees leaving the organisation 7) Both TAC and our supplier (Amazon Web Services) is certified to ISO 27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes to the Anywhere platform solutions, whether they be configuration changes or architectural changes, will follow a Systems Development Lifecycle. We use a standard waterfall approach involving: Analysis, Design, Build, QA and Deploy. Built into this lifecycle are2 key review stages carried out by our Architecture Review Board: • Architectural Review during design stage • Security and code review during the QA stage. Changes are to Production environments are deployed using the Anywhere Deployment Management solution which provides a full audit trail of changes made and enforces stage gate approvals via a digitised workflow
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: TAC conducts vulnerability scans against the base build of every product release. Scans are also carried out in response to specific scenarios such as the notification of a new threat or a security incident.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Operational monitoring of the solution is provided by TAC. TAC use 2 sets of monitoring capability to alert us to any issues in the service: 1.Infrastructure issues are monitored using Amazon Cloudwatch 2. End-user availability of the service is monitored using tools independent from AWS
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The Anywhere service is backed by a digitised Incident Management process to ensure correct classification and timely resolution of any incidents. The incident management process is integrated with service monitoring tools so that the process is initiated as soon as an incident is detected. Security incidents are tracked as a distinct classification for reporting purposes as well as for driving an appropriate incident response.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The Anywhere Company undertakes a guided trial with the customer for assessment purposes. This involves a consultant-led series of hands-on sessions which are typically role-based and enable the customer to undertake a comprehensive live evaluation of the solution as it is supposed to be used. Live support is provided.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 14%
• Between £250,000 and £500,000: 30%
• Between £500,001 and £1,000,000: 40%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 45%
• Over £5,000,001: 45%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for Assessment
• ISO/IEC 27001 accreditation date: Monday 11 November 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: De999748-69a5-4bf2-99a6-2935235dbb95
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@theanywherecompany.com. Tell them what format you need. It will help if you say what assistive technology you use.