NETAPP

Cloud Tiering

Cloud Tiering extends your on-premises clusters to the cloud by combining their SSD storage with a low-cost object storage of your choice to one pool. Without compromising manageability, performance, Cloud Tiering efficiently manages your storage pool by seamlessly placing data on right tier at right time, based on its usage.

Features

• Automatically tiers cold data to lower-cost object storage.
• Supports multiple public cloud providers for data tiering.
• Integrates seamlessly with NetApp ONTAP for data management.
• Offers policy-based tiering to optimize storage costs.
• Enables transparent movement of data without application disruption.
• Retains secure data encryption for data at rest.
• Retains native file system format during the tiering process.
• Automated transparent retrieval of tiered data back to primary storage.
• Retains storage efficiency with deduplication and compression.
• Supports tiering for both SAN and NAS environments.

Benefits

• Benefit from tiering and archiving without impacting end users.
• Reduce primary storage costs without migrations or deletions.
• Retain extended snapshot histories for file restores and compliance.
• Increase cloud consumption while retaining fast access to hot data.
• Simplifies IT operations with transparent data movement and management.
• Increases operational flexibility with support for multiple cloud providers.

£0.04 to £0.05 a gigabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roberts@netapp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

611610407193004

Contact

Chris Roberts
07920284901
chris.roberts@netapp.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: NetApp ONTAP based storage arrays, either physical, virtual or Cloud hosted (AFF, C-Series, A-Series, FAS, ASA, ONTAP Select, Cloud Volumes ONTAP)
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Cloud storage costs are paid direct to the Cloud provider.
• System requirements:
  • ONTAP based storage array (physical or virtual)
  • Cloud connectivity from the storage array being tiered

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial technical response objective from time of customer contact, based on priority level and availability of local language support.; ; • Priority 1: 30 minutes; on a 24/7 basis; • Priority 2: 2 hours; on a 24/7 basis; • Priority 3: Next business day; • Priority 4: Next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat has been produced in best practices with a target achieving level AA of WCAG 2.1 but has not been tested.
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: NetApp offers three levels of SupportEdge services: Basic, Advisor, and Expert. Each level provides different benefits and features tailored to various business needs.; SupportEdge Basic includes access to NetApp support tools, technical specialists, classic Active IQ capabilities, rapid parts delivery, and the option to upgrade to onsite parts replacement.; SupportEdge Advisor builds upon Basic with faster target response times, predictive and proactive support, parts delivery and replacement, and advanced Active IQ AIOps features like automated risk remediation and digitized health checks.; SupportEdge Expert offers all the features of Advisor, plus faster delivery, onsite installation, priority queueing with direct routing to level 2 support, and personalized services such as a Support Account Manager and managed upgrade services.; As a part of SupportEdge Expert, NetApp provides a Support Account Manager (SAM) and a Cloud Technical Account Manager (CloudTAM). The SAM deeply knows about the customer's NetApp data storage environment and business goals. At the same time, CloudTAM is a customer-aligned cloud technical specialist who provides technical support for hybrid multi-cloud strategies. This feature is available for Advisor customers at an additional cost. See https://www.netapp.com/services/support/supportedge/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have extensive documentation, best practice guides, in depth technical reports, web and in person instructor lead training courses, certification exams, yearly technical conferences, onsite bespoke training and knowledge sharing/handover/whiteboading sessions available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is always accessed via the primary storage array. To extract data, it is copied off the array to a new location. This will retrieve the active hot data and cold tiered data automatically.; ; If just cold tiered data is to be retrieved from the Cloud and returned to the primary array, this can also be done by a storage admin with access to the ONTAP command line.; ; Cold tiered data can also be migrated from one Cloud provider to another by the storage array configuration.
• End-of-contract process: At the end of the Cloud tiering contract, all data remains accessible and available but no new data can be tiered to the Cloud.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The service interface for this is the ONTAP System Manager web GUI, from the primary storage array that data is being tiered from.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The Web interface been produced in best practices with a target achieving level AA of WCAG 2.1 and has been tested against it https://www.netapp.com/pdf.html?item=/media/62824-NetApp-ONTAP-System-Manager-VPAT-2.4.pdf
• API: Yes
• What users can and can't do using the API: All functionality is made available via our REST APIs, which are well documented. Our own on-box system manager GUI interacts with the storage array via these same APIs. They are native and built in. We have the largest collection of Ansible playbook modules for any storage vendor allow most admin tasks and setup work to be done via automation allowing the solution to confirm to an infrastructure as code management approach.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The location of the tiered data can be configured. The age of data suitable for tiering can be configured. The type of data being tiered can be configured (All, None, SnapShots Only, Auto). The configuration is per volume, with different volumes capable of having different tiering policy configuration.

Scaling

• Independence of resources: Data is accessed via the NetApp ONTAP primary storage array which has extensive quality of service controls that can be applied to protect service levels.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics on the amount of tiered data versus the hot active data is available on demand.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is exported via accessing it in the normal manner via SMB or NFS file shares or via the block storage LUNs.
• Data export formats: Other
• Other data export formats: The same format that the original data was written in.
• Data import formats: Other
• Other data import formats: Any data written to the array can be tiered.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This system is a product which users can create their own service upon and their own SLA, but NetApp does not provide any guarantee for these.
• Approach to resilience: "NetApp's service is designed for resilience by offering a comprehensive suite of data protection capabilities that safeguard important information from corruption, compromise, or loss. Our data infrastructure spans on-premises and multiple cloud environments, which can introduce complexity, but we address this with a common control plane to simplify implementation. This is managed via BlueXP, the unified control plane that delivers global visibility and operational simplicity of storage and data services across on-premises and cloud environments.; ; Our data centers are prepared for the cloud with solutions that deliver performance, lower latencies, and lower storage costs, without sacrificing flexibility. We ensure that customer data remains secure and accessible, regardless of the physical media it is stored on, and its format—file, block, or object, or a mixture of each. Our data management software and operating systems acquire, validate, store, protect, and process organizational data to ensure its accessibility, reliability, and timeliness.; ; For detailed information on how our data center setup is resilient, including specifics on redundancy, failover mechanisms, and backup strategies, this information is available upon request to ensure the security and confidentiality of our infrastructure."
• Outage reporting: There are a series of documented processes for common or known events. Users can report incidents via phone, chat, email or online. Production events that involve extended outages, security breaches or loss of customer data will qualify for a root cause analysis, including timeline of event, customer impact, direct and root cause of event, and improvements made or planned to prevent recurrence. Based on the product and contract please consult your Client Executive for further details or see https://netapp-security.trustshare.com/home

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: User access (NAS file shares) are normally authenticated via Active Directory or a similar LDAP service. Standard Windows file share permissions (NTFS) are used to provide granular access control to the file data.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: October 12, 2022
• What the ISO/IEC 27001 doesn’t cover: Please see https://trust-center.netapp.com/home/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 (AT Section 101)
  • DoD Approved Products List.
  • Commercial Solutions for Classified Data (CSFC).
  • Common Criteria for Hardware and Software.
  • FedRamp
  • FIPS 140
  • GDPR
  • HIPAA
  • NIST SP 800-171.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "NetApp's governance standards comply with several other standards, including GDPR, CCPA, CPRA, SOC2, NIST SP 800-171, and the requirements under the Defense Federal Acquisition Regulation Supplement (DFARS).; ; Privacy and data protection ; HIPAA healthcare, PCI DSS for payment card security, Gramm-Leach-Bliley Act, Sarbanes-Oxley Act, Federal Information Security Modernization Act (FISMA)."

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: There are a series of documented processes for common or known events. Users can report incidents via phone, chat, email or online. Production events that involve extended outages, security breaches or loss of customer data will qualify for a root cause analysis, including timeline of event, customer impact, direct and root cause of event, and improvements made or planned to prevent recurrence.; Please see https://netapp-security.trustshare.com/home; Please see https://netapp-security.trustshare.com/policies/
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: NetApp has a robust product security vulnerability and response handling policy. You can receive reports related to potential security vulnerabilities in NetApp products and services and learn about our standard practices in informing customers of verified vulnerabilities. NetApp follows secure development principles throughout our product development lifecycle. We expand and improve on our secure-development programs on a continuing basis. As a part of our standard procedures, we implement secure design principles, developer training, and extensive testing programs.; For more information please see: https://security.netapp.com/policy/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NetApp maintains an Incident Response Plan that outlines the process and timelines for communicating information security incidents externally, including notifying clients if their data may have been breached. The plan takes into account legal, regulatory, and contractual obligations and requirements. The specific procedures and timelines for incident communications may vary depending on the nature of the product or service and its configuration and usage. Clients are advised to refer to their contracts and product documentation for information relevant to their operations. NetApp's Incident Response Plan ensures that incident communications are managed effectively and as per industry best practices. See https://netapp-security.trustshare.com/policies/POL-014
• Incident management type: Supplier-defined controls
• Incident management approach: NetApp maintains an Incident Response Plan that outlines the process and timelines for communicating information security incidents externally, including notifying clients if their data may have been breached. The plan takes into account legal, regulatory, and contractual obligations and requirements. The specific procedures and timelines for incident communications may vary depending on the nature of the product or service and its configuration and usage. Clients are advised to refer to their contracts and product documentation for information relevant to their operations. NetApp's Incident Response Plan ensures that incident communications are managed effectively and as per industry best practices. See https://netapp-security.trustshare.com/policies/POL-014

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NetApp's hardware and software solutions are designed to help customers achieve their sustainability goals, including reducing their carbon footprint and optimising data management to conserve energy and resources. To support the complete product lifecycle management, NetApp focuses on energy-efficient technologies such as deduplication, compression, and compaction that dramatically reduce product footprint, lowering overall energy costs. Similarly, using larger capacity media also reduces customers’ footprint and can significantly impact the energy required to run their data centre(s). ; ; Our packaging is made from 98% recycled/renewable materials and we use 80 Plus titanium power supplies for our hardware. Our e-waste and product take-back (free for all customers) programs (https://www.netapp.com/company/environmental-certifications/e-waste-management), adherence to environmental directives (https://www.netapp.com/company/environmental-certifications/), and the provision of sustainability tools like the NetApp Sustainability Dashboard (https://docs.netapp.com/us-en/active-iq/BlueXP_sustainability_dashboard_overview.html) and the Product Attribute to Impact Algorithm (PAIA) methodology to calculate product carbon footprint, all demonstrate our commitment to protecting our environment and fighting climate change. ; ; For more information about NetApp’s environmental, social, and governance (ESG) initiatives, refer to the following URL https://www.netapp.com/esg. Our 2023 ESG report can be downloaded at https://www.netapp.com/pdf.html?item=/media/79434-NetApp-esg-report.pdf. Our Social Impact efforts include offering employees up to five days paid time off each year to volunteer at approved non-profit organizations from a global database, many of which benefit the environment. Specifically in the UK this year, a team volunteered at a nature reserve to remove an invasive species and sow wildflowers. ; ; To summarize, our solutions adhere to circular economy principles that emphasize product durability, end-of-life management, recyclability, and environmental responsibility. For additional information on NetApp’s sustainability efforts, refer to the following URLs https://www.netapp.com/esg/sustainability/ and https://www.netapp.com/esg/sustainable-technology/.

  Covid-19 recovery

  2021 ESG NetApp’s response to the global pandemic began in January 2020, months before major steps were taken in much of the world launching Thrive Belonging. From matching COVID-related charitable donations to shifting rapidly to remote work, NetApp has taken a mix of steps to keep our teams and communities safe while also delivering products and services uninterrupted.; At the outset, we assembled a company-wide crisis management team to execute our Business Continuity Plan and prepare to mitigate the impact of COVID-19. We put in place measures requiring most of our global workforce to work from home.; Our leadership monitored and managed the situation to mitigate impact to sales, global supply chains, and support and services.; As pandemic risks recede, we’re shifting to a hybrid workplace, a mix of remote and onsite work that promises to deliver a productive balance of engagement and tailored flexibility for employees.; 2024 in a COVID-19 recovery world NetApp WX introduced Thrive Together, taking steps such as consultancy with an external organisation to take feedback on how we run an approach to being more present in the office by adjusting the office to meet a post COVID-19 world and taking feedback from internal stakeholders including employees and Employee Business Resource Groups.; While retaining hybrid working, all offices are suitable for social distancing and flexibility is available for those wishing to socially distance such as attending during off-peak times or attending meeting remotely.; In the UK a renovation has taken place to adapt our office to a post Covid-19 based of feedback after a return to the office. NetApp offices have washing and hygiene facilities suitable for all members of staff.; Office workspaces that individuals or groups can also work from flexible across the world booked via a service, including a weekly office day in London.

  Tackling economic inequality

  We believe that community engagement has the power to bring positive, measurable change to our communities. Through our social impact programs, NetApp empowers our people to care for our communities and harness the power of data/AI for good—investing in programs and partnerships that support economic equality and community vitality in the communities where we live and work around the world.; Our social impact initiatives fall into three categories: data/AI literacy, equity, and sustainability. While the demand for data/AI skills will only increase in the years ahead, students experience significant racial gaps when it comes to data literacy. Through our Data Explorers program, we help bridge those inequities and prepare students for the jobs of the future.; Our equity programs focus on expanding access to data/AI skills and careers for underrepresented groups, closing the racial and gender gaps in the data science field and creating career paths. Finally, we work to accelerate data/AI solutions to support environmental sustainability, recognizing the urgent need to address environmental risks—and the employment opportunities that will accompany these new solutions. In addition to these NetApp investments, we also support employee community engagement programs that empower employees to support the causes they are most passionate about—including organizations that tackle inequality and create career and economic opportunities for others. NetApp supports those efforts through paid volunteer time off, matching donations, grants tied to employee volunteering, and more.

  Equal opportunity

  NetApp’s work environment is based upon respect for the individual and their particular talents and qualities. We strive to recognize and optimize each employee’s unique differences and individual contributions to foster an environment where everyone has access to equal opportunity and can thrive in their role here at NetApp. NetApp is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Our policy prohibits unlawful discrimination based on race, color, creed, sex, gender/transgender status, gender identity, gender expression, religion, marital status, age, citizenship status, national origin or ancestry, physical, physiological and mental health condition, medical condition including but not limited to AIDS/HIV, genetic characteristics, pregnancy, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws. ; This policy includes the prohibition against discrimination against any individual who is perceived to have any of the protected characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. NetApp adheres to legal requirements by offering reasonable adjustments for individuals with disabilities, enabling them to fulfil their job responsibilities, provided there is no undue hardship. An interactive effort is made to discover and mitigate obstacles, ensuring workplace success. Possible adjustments are identified in collaboration with the person to mitigate any limitations. When an accommodation is feasible and does not cause undue hardship, NetApp will implement it to support an accessible work environment. NetApp is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any NetApp employee.

  Wellbeing

  NetApp are committed to helping employees manage their health and wellbeing. One way we do this is by taking intentional breaks as a company to ensure we come back refreshed and healthy. We have a global Company shutdown at year end (between Christmas & New Year) and three global wellness days during the year to give employees space and time to focus on wellbeing. In addition to this we have a ‘No Meeting Friday’ once per month to allow for uninterrupted focused, productivity time to get work done or to take advantage of the many opportunities NetApp offers for continued career development and growth. We encourage employees not to hold internal meetings (Zoom/Teams, in-person or otherwise) on these days if possible and to use their best judgement for external-facing meetings on these days. NetApp also offers a variety of financial benefits to support financial wellbeing. Employees are eligible for income protection, life assurance and a contributory pension plan. ; ; In the UK, employees have the opportunity to avail of Eyecare tests, dental insurance, private medical insurance and a monthly contribution towards gym membership. Employees also have access to our Employee Assistance Program which supports all aspects of life – physical, financial, emotional and social – through our partnership with Workplace Options, employees can access a variety of resources and confidential support. A Health, Wellbeing & Community Impact team has been set up to creating a supportive environment where we come together to promote physical and mental wellness, foster connections and forge a sense of UK team spirit by connecting employees through health and wellbeing activities and certified ‘mental health first aid’ training.

Pricing

• Price: £0.04 to £0.05 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free fully featured trial for 30 days.
• Link to free trial: https://bluexp.netapp.com/cloud-tiering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roberts@netapp.com. Tell them what format you need. It will help if you say what assistive technology you use.