NEEM CONSULTING LIMITED

Software Development & Consultancy

Application Development, Web Development, Mobile Development, Full Stack Development, CRM Platform Development, Progressive Web App Development, Business Intelligence, Data Engineering, Big Data, Machine Learning, Technical Guidance, Cloud Solutions, Project Management, Business Change, Business Analysis, Project Services, General Architecture and Cloud Infrastructure (Azure, AWS, GCP)

Features

• Develop bespoke Software Applications
• Develop Web Applications
• Develop Websites
• Provide Cloud Solutions and expertise
• Develop Business Intelligence solutions
• Deliver Data Engineering solutions
• Enchance and support existing Software Applications
• Provide technical reviews of software architecture and coding standards
• Project Management, Business Analysis and Business Change
• General Architecture and Cloud Infrastructure (Azure, AWS, GCP)

Benefits

• Introduces leading edge software solutions
• Improves user engagement
• Delivers fantastic user experience
• Improves performance and efficiency
• Reduces business costs
• Improves business processes and mitigates risks.

£350 to £1,400 a user a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glynroberts@neemconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

611644578988250

Contact

Glyn Roberts
07595512790
glynroberts@neemconsulting.com

Planning

• Planning service: Yes
• How the planning service works: We have a team of analysts and architects which can assess customers needs and develop robust plans to achieve their goals.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our team of expert consultants can assist with migration from on-premise or between different cloud providers.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All our solutions go through rigorous user acceptance and regression testing as part of our standard develeopment approach. We also make use of automated unit testing as part of our continuous integration and deployment processes (CI/CD). We document clear acceptance criteria for performance for our solutions which are agreed with clients. For web solutions we also make use of industry standard tools to assess and monitor performance and accessability such as Google Lighthouse. Multiple non-prod environments are provisioned to provide quality assurance in production environments. These generally include Development, QA, AM (Application Maintenance) and Regression.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Neem can provide comprehensive ongoing support for all our solutions. This can include but is not limited to infrastructure support and maintenance, application support, bug fixes and provisions for continuous improvement and enhancements. Our support agreements state clear SLAs and turn around times, guaranteeing outstanding service.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response and resolution times are dependent on the service critically and priority level of the ticket. As an standard example, an initial response for any issue would be generally be within 1 hour. A P1 (Critical) ticket may have a target resolution within 4 hours, 8 hours for P2, 24 hours for P3 and 48 hours for P4
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Na
• Support levels: Support agreements and costs are specific to the solutions and services we provide and their service criticality to the business. Standard SLAs are for P1, P2, P3 and P4 incidents with high criticality services having resolution times between 4 and 24 hours. As a standard, all agreements include provision for Project Management, Analysis and Development resource.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 31/02/2019
• What the PCI DSS doesn’t cover: This accreditation was gained for a specific application for one of our customers. The requirement for PCI compliance is application and solution specific.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We are a paperless organisation that utilises cloud technology and hybrid work models to demonstrate a strong commitment to reducing our carbon footprint.

Pricing

• Price: £350 to £1,400 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glynroberts@neemconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.