Splunk Threat Detection Investigation and Response Suite

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Splunk Cloud is the base service
Splunk Enterprise Security & Mission Control runs on top of Splunk Cloud
Splunk SOAR Cloud can run as a standalone service
Splunk Attack Analyser is an add-on service but runs standalone
Splunk UBA is an add-on service that depends on Splunk Cloud
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: There are service limits associated with Splunk Cloud services that depend on the service level purchased and some hard limits based on the platform capabilities. These are subject to change from time to time in line with the development of the product and are identified here:
https://docs.splunk.com/Documentation/SplunkCloud/9.1.2312/Service/SplunkCloudservice#Service_limits_and_constraints
System requirements: No system requirements for Splunk Cloud itself

Data collection agents do have requirements

Universal Forwarders & Heavy Forwarders

https://docs.splunk.com/Documentation/Splunk/9.2.1/Installation/Systemrequirements

Edge Processor

https://docs.splunk.com/Documentation/SplunkCloud/9.1.2312/EdgeProcessor/NodeRequirements

User support

Email or online ticketing support: Email or online ticketing
Support response times: Premium Support and Standard Support have different SLAs; these answers are based on Premium Support.
P1= Availability 24x7x365, 30min response, 1hr update, 24hr target fix/workaround
P2= Availability 24x7x265, 1hr response, 4hr update, 1 business week target fix/workaround
P3= Availability 8am-5pm Business Days, 4hr response, 1 business day update, next release fix/workaround
P4= Availability 8am-5pm Business Days, 1 business day response, weekly update
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: 3 support plan levels are offered- Base (free), Standard (included in subscription cost), Premium (extra cost).
See pricing details to compare costs at different tiers, and see the section on Support SLAs for details of differences in paid support plans.
Success Plans are offered as Standard or Premium, and come with OnDemand Services credits and Education credits.
TAM and Value Boost offer additional value-add services as well, with Technical Account Manager (TAM) service designed to accelerate issue resolution as a designated high-touch advisory resource to help advocate for customer needs, reduce technical risk, improve uptime, and accelerate your business outcomes with a named, attached Technical Account Manager. Value Boost service offers a named attached Designated OnDemand Services Consultant that knows your environment and has considerable product expertise, and a 90-day proactive assessment-led services engagement with 10-days of hands-on engineering designed and tailored to help customers accelerate realisation of important business outcomes.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Splunk offers free and paid-for training courses for teams, free generic documentation, and can include knowledge transfer as part of onboarding and Professional Services engagements.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Data is copied from the original source into Splunk, so customer data may still remain in the original location.
Data stored inside the customer's Splunk Cloud environments can be exported to an agreed destination in a predetermined format at the end of the contract if the customer chooses to leave.
End-of-contract process: If a licence is terminated Splunk can provide Professional Services at extra cost to help the Buyer to migrate their analytic needs to another supplier.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Linux or Unix

Windows

Other
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: From phones and tablets, a user can access Splunk Cloud (including Enterprise Security) via an App for iOS or Android, or via a web browser (Splunk Cloud, Enterprise Security, SOAR, UBA, Attack Analyser, Threat Intelligence Management).
When accessing via a browser, not all features will display consistently compared to accessing from a laptop or desktop.
The iOS and Android apps only support the display of a subset of the chart and dashboard elements from Splunk Cloud and Enterprise Security, and don’t support drill-down behaviours or ad-hoc searching.
Service interface: No
User support accessibility: WCAG 2.1 AA or EN 301 549
API: Yes
What users can and can't do using the API: Each service as part of the suite has its own APIs that are documented separately; the REST APIs are extensible for applications as well.
Compared to the customer-managed platform options, Cloud Services provide fewer REST API capabilities, but also makes available a different REST API interface- Admin Config Services- to administer
Splunk Cloud - Admin Config Services - used for configuring IP allow-lists, outbound ports, private connectivity, managing app permissions, authentication tokens, HEC tokens, indexes, limits, both Splunkbase and private apps and add-ons, restarts, users, roles, capabilities, and integration with Splunk Observability Cloud from Splunk Cloud, plus viewing maintenance windows programmatically.
Splunk Cloud - REST endpoints are numerous and described in detail here: https://docs.splunk.com/Documentation/SplunkCloud/latest/RESTREF/RESTprolog
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: Core Splunk Cloud offering is designed for users to create their own searches, dashboards, and alerts to explore their data.
Additionally, different elements of the suite of services can be purchased that are described in this service.
Splunk Cloud- core data fabric service with searching, dashboards, alerts
Splunk Enterprise Security and Mission Control- SIEM service on top of Splunk Cloud
SOAR Cloud- security orchestration service alongside Splunk Enterprise Security, or stand-alone
Attack Analyzer- separate Cloud service for SOCs to perform automated threat analysis of attack chains
Subscribing to some or all of these services is customisable.

Scaling

Independence of resources: Each customer stack is provisioned and scaled separately; a customer's stack is sized appropriately for their ingest volumes or virtual-compute consumption.
As they are completely isolated from each-other, then there is no impact from increasing numbers of customers.
If an individual customer onboards more end-users to their stack and are using it more heavily, then this will be highlighted and they may need to consider scaling their usage for their purchased capacity, or purchasing more capacity.

Analytics

Service usage metrics: Yes
Metrics types: Numerous metrics about consumption and performance are available from the Monitoring Console from the Customer's Splunk environment.
Reporting types: API access

Real-time dashboards

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: Splunk

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Other
Other data at rest protection approach: Splunk's own cloud service uses logical data separation, authenticated user accounts, and industry standard hardening. Data in transit is encrypted with industry standard SSL and data at rest is encrypted with AES 256-bit encryption. This service is acccredited to ISO270001. We can help the buyer to enable a similar configuration suitable for their data at rest protection.
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: From CSV exports, PDFs of dashboards, formatted data over webhooks or other web-based services and HTTP Posts, and data retrieval in CSV, XML, or JSON format via API-based searches, to archive-copies of data exported from Splunk Cloud to a customer's own S3-compliant storage, as well as a one-time end-of-contract export of all ingested data (this may incur additional fees).
Data export formats: CSV

Other
Other data export formats: Splunk's proprietary format in S3-compliant customer-managed object stores

JSON or XML documents via REST API queries

Webhook exports in multiple formats

PDFs of dashboards

Through python-based Apps, many other export formats are also possible
Data import formats: CSV

Other
Other data import formats: ASCII

UTF-8

UTF-16

JSON documents

Log files

Netflow

CloudTrail

Others

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

Bonded fibre optic connections
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Splunk Cloud offers a 100% uptime guarantee; this has exclusions including but not limited to routine scheduled maintenance, force majeure events, and breaches of agreement.
Confirmed downtime is refunded in the form of service credits against future
Approach to resilience: Splunk Cloud services are delivered through Public Cloud infrastructure using resilient designs. Further detail is available upon request.
Outage reporting: Splunk provides a cloud monitoring console to monitor the health of your Splunk Cloud environment. Email alerts are also available.
A service availability web page is provided.

Alternatively Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Outage reporting is the responsibility of the Buyer or their cloud provider.

Identity and authentication

User authentication needed: Yes
User authentication: Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: The Splunk user authentication system allows the assignment of roles which provide custom permissions. The Buyer can define all roles using a list of capabilities and data access restrictions, including to REST APIs.
Access restriction testing frequency: At least once a year
Management access authentication: Other
Description of management access authentication: Splunk management access to a customer service:
Customer management access to their own service: following their methods and RBAC. They don't have access to the whole service.

Splunk access to a Customer service is controlled by robust and automated, approval-driven separate request to approve limited time access which is automatically withdrawn at the end of the allowed period.
When an engineer or a PS consultant has approved access, their access requires VPN connection controlled by MFA, from an authorised, managed machine, and then combinations of public-key and federated access using controlled clients to access any servers.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Schellman
ISO/IEC 27001 accreditation date: December 2023
What the ISO/IEC 27001 doesn’t cover: Splunk Cloud
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: Available following signing NDA
CSA STAR certification level: Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover: Available following signing NDA
PCI certification: Yes
Who accredited the PCI DSS certification: Schellman
PCI DSS accreditation date: March 2024
What the PCI DSS doesn’t cover: Details available following signing NDA
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: HIPAA,

SOC2

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Our Cloud based service uses trusted third-party validation. Auditing of our processes and policies efforts to safeguard customer data to industry standards worldwide. Working with our audit partners, SOC 2 Type 2 attestation is completed for all Splunk Cloud customer environments and ISO 27001 certification is completed for Splunk Cloud customer environments provisioned for data ingestion of over 20GB/day

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: For Splunk initiated changes, maintenance is performed at most once per month and Customers will receive notice of Routine Maintenance by email at least 48 hours in advance. For Customer initiated changes, the maintenance can be performed regularly. You can request an alternate time within the Routine Maintenance window if required. Customers will receive email notice when such maintenance is starting and when complete.

Alternatively Splunk sits in the network of the Buyer or the infrastructure of their chosen cloud provider, Configuration and change management is the responsibility of the Buyer or their supplier.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We have a robust process for threats to the Splunk platform. We maintain a policy of evaluating all potential security vulnerabilities that are discovered internally or externally within two business days of discovery. We use the industry standard CVSSv2 to rate vulnerabilities. In the case of critical risk, high impact vulnerabilities, Splunk will make all reasonable effort to supply patches, assuming that patches are a viable stop-gap for customers who cannot otherwise upgrade Splunk.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Splunk monitors application and platform components of the service for potential issues. Cloud Operations staff monitor alerts and logs for issues, and log a ticket for issues that require remediation. In the event of application or data compromise affecting customer data, the customer is notified immediately and remains in contact with the remediation team until resolution.

The security measures of Splunk and AWS are further described in the Technical Briefing paper at https://www.splunk.com/pdfs/technical-briefs/safeguarding-customer-data-in-splunk-cloud.pdf
Incident management type: Supplier-defined controls
Incident management approach: Splunk maintains an incident response policy and program, with defined processes, roles and responsibilities. Customers may submit security issues through the normal support channels or any additional channels as provided in the EULA.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.

We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.

We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.

At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.

In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

Tackling economic inequality

As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.

We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.

We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.

We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.

For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.

We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.

Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

Equal opportunity

Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.

Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.

Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.

Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.

Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

Wellbeing

At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.

Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.

Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

Price: £2,049.30 a gigabyte a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Splunk Cloud Free Trial can be started which allows for up to 5GB of data to be ingested per day for 14 days.
This doesn't include premium solutions such as Splunk Enterprise Security, Splunk SOAR Cloud
Link to free trial: https://www.splunk.com/en_us/download/splunk-cloud/cloud-trial.html

Splunk Threat Detection Investigation and Response Suite

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Splunk Threat Detection Investigation and Response Suite

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents