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OUTSOURCE AUTOMATION SOLUTIONS LIMITED

OAS - SS&C Blue Prism Enterprise Robotic Process Automation (RPA) & Intelligent Automation (IA)

OAS are Blue Prism partners. Blue Prism emulates how humans use existing applications and systems to automate a wide range of operational and business processes. The solution is delivered as a secure hosted cloud based environment and (if required) the platform can optionally be deployed onto a dedicated on-premise architecture.

Features

  • Frictionless Automation of IT & Business Process
  • On Demand Hosted Robotic Process Automation (RPA).
  • Infrastructure, Application and Process Agnostic.
  • Scalable and Secure Cloud Platform or on Premise Delivery
  • Flexible commercial models.
  • Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue
  • Integrated Intelligent Orchestration, Scheduling and Management.
  • Automation Component Library with access to Distributed Digital Objects.
  • Extensible functionality for OCR, ICR, Cognitive, Machine Learning & NLP
  • Complete Intelligent Robotic Process Automation for Hyper Automation

Benefits

  • Reduces operating costs.
  • Increased efficiency.
  • 100% accuracy & consistency.
  • Industry leading productivity 24x7x365.
  • Accelerated digital transformation.
  • Improved customer experience / enhanced citizen outcomes.
  • Optimised virtual resource.
  • Faster process & task execution.
  • Security, auditory and regulatory compliance (ISO27001 Accredited).
  • Instantly Scalable Resource on Demand

Pricing

£5,520 to £11,592 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.burrage@globaloas.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 1 2 3 2 7 0 2 2 8 3 2 4 5 4

Contact

OUTSOURCE AUTOMATION SOLUTIONS LIMITED Jason Burrage
Telephone: 07956299258
Email: jason.burrage@globaloas.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EMR and EHR
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
When installing the SS&C Blue Prism applications into an environment, customers must adhere to the minimum system requirement as stated in the technical architecture documentation.
System requirements
  • Interactive Client
  • Runtime Resource
  • Application Server
  • Database Server
  • Web Server

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
OAS utilise Zoho Desk for web chat support. Zoho perform routine evaluations by experts in digital accessibility help identify areas for improvement. This is coupled with frequent testing by users with disabilities leading to accurate, profound, and authentic feedback, which helps create a genuinely accessible product.
Onsite support
Yes, at extra cost
Support levels
Priority 1 Response within one hour. Continuous effort, within Service Hours, to resolve the Fault within 12 Service Hours.
Priority 2 Response within three hours. Fault resolved by the end of the following three Business Days.
Priority 3 Response within one Business Day. Bug fix scheduled for the next available release.
Priority 4 Outsource Automation Solutions shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Blue Prism University contains a free training curriculum available to anyone who registers. Available courses include Product Induction, Foundation learning and more. These courses are offered online (CBT) via our Portal and cover the full suite of Blue Prism platform tools. On-site, in-person training is also available via our third party training partners. Consult Blue Prism's website for a full listing of all accredited training partners. In addition to this, comprehensive documentation covering all aspects of Blue Prism is provided electronically via the Blue Prism customer portal. Blue Prism also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Searchable Knowledgebase accessible via internet using web browser.
  • Online Customer forum accessible via internet using web browser.
End-of-contract data extraction
SS&C Blue Prism does not pertain or archive data used by automations during processing. Audit logs are exportable as .CSV. SS&C Blue Prism Automation process designs are exportable as XML based export formats.
End-of-contract process
As this solution would reside on the customer's own private cloud infrastructure, any data can be retained and maintained by them, For On-Premise solutions, access to support services and updates ceases on end of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
SS&C Blue Prism tools are installed locally within your cloud environment. Some components are accessed via a web browser.
Accessibility standards
None or don’t know
Description of accessibility
Users access Blue Prism Enterprise via individual Role Based Access.
Accessibility testing
User interfaces have been designed along WCAG AA guidelines and the SS&C Blue Prism QA process includes compatibility checking.
API
Yes
What users can and can't do using the API
SS&C Blue Prism can expose any object or process via SOAP/REST requests to enable external applications to call automations, and can interact with existing applications and services API in various manners, including a built in REST capability. SS&C Blue Prism digital workers are not limited to interacting with target applications via the GUI, and can also interact via API. The Blue Prism Digital Exchange (DX) provides an online "marketplace" of prebuilt API integrations; these cover a variety of intelligent automation skills (learning, vision, problem solving, collaboration, planning & sequencing, and knowledge & insight) and enables drag-and-drop integration into ML/AI APIs offered by the likes of Google, Amazon, Microsoft, and even custom-built solutions.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
SS&C Blue Prism allows appropriately permissioned users to create custom automations suitable to the buyers needs as well as provide a host of administrative and operational functions to configure the environment specifically to the buyers needs. Examples include (but are not limited to) - Custom Process Discovery, Capture and Design - User/Group/Role configuration - Configure Operational and Business reporting - Environment Configuration and Management SS&C Blue Prism provides a variety of methods to do this suitable to the role and needs of the users or groups involved.

Scaling

Independence of resources
As this SS&C Blue Prism Enterprise instance would be provisioned on the customer's own private cloud, then it would be the customer's responsibility to provide a scalable and high performance environment to meet their individual needs. It's the customer's operations teams' responsibility to monitor the solution continuously to proactively manage and/or resolve any service issues (or possibly by calling SS&C Blue Prism support helpdesk).

Analytics

Service usage metrics
Yes
Metrics types
SS&C Blue Prism provides a number of secure and auditable options for reporting metrics, KPIs and analytics. Dashboard: An information dashboard is presented to each user. Its configurable and enables users to define and present graphical reports that are relevant to their role. System MI: Provides the capability to analyse process execution data and return valuable insights regarding the process. The output can take various forms including XLS, DOCX, PDF, CSV, etc and external BI tools In process reporting: It is possible to use automation processes themselves to generate reports allowing the automatic generation of relevant information.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SS&C Blue Prism

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Appropriately permissioned users can export log and process data by accessing the cloud instance that they have chosen to host SS&C Blue Prism Enterprise. Blue Prism Automations can also provide data exports as part of their operation in a number of formats and delivery mechanisms (such as as operational reports via email)
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Tab Delimited
  • Excel
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
SS&C Blue Prism Enterprise is hosted in the Client's Private Cloud instance. There is no transmission of data between SS&C Blue Prism and the Client.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
As this SS&C Blue Prism Enterprise solution is on premise and installed into the customer's private cloud, then please refer to the cloud providers availability metrics.
Approach to resilience
The SS&C Blue Prism Enterprise solution is designed, architected, delivered and managed as Enterprise class applications. Further
information on exactly how this is achieved is available from Blue Prism on request.
Outage reporting
SS&C Blue Prism provides a service status page as well as proactive service notifications via email to nominated customer contacts. SS&C Blue Prism solutions provide various web based UI's to allow appropriately permissioned users to monitor, alert and resolve service outages as they occur. SS&C Blue Prism Automations themselves can be configured to provide any technical or business notifications during operation, via any channel (email, web page, API call, pdf report, etc) to allow bespoke service outage, issue or exception reporting during processing.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Other forms of authentication utilised by Blue Prism includes secure key card applications used extensively by the NHS, DoD, etc.
Access restrictions in management interfaces and support channels
SS&C Blue Prism provides detailed software security features that enable a secure environment and methodology. These mechanisms result in the only Enterprise RPA platform that can withstand increasing regulatory compliance and non-repudiation requirements. • Centrally managed user access control, limiting access to named individuals only • Role based access according to the principle of least privilege • Multi-Factor security, such that no individual can make changes without secondary approval • A complete retrospective audit/changelog of all activity • Segregation of environments with separate controls governing each • Infrastructural security
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/07/2021
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
SOC2 (Type II)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In compliance with its ISO27001 SOC2 (Type II) obligations, SS&C Blue Prism conducts annual risk assessments and maintains disaster recovery/COOP plans to ensure continued functionality in the event of an emergency. Compliance is tracked a number of ways; Human Resources tracks employee compliance with required training, IT tracks employee compliance with hardware and software policies, and independent third-party audits are conducted annually to ensure compliance with ISO27001.
OAS are also ISO27001 certified as well as certified to Cyber Essntials+

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
SS&C Blue Prism offers an integrated Release Manager which applies structure, governance, and control to the Change and Release Management processes. Release Manager controls the promotion of automations between environments as well as ensuring that this process is only carried out by authorised users, with all actions fully audited. Every time a package is created or edited, this is recorded in the audit trail. Customers with particularly strict information assurance requirements may have different Release Managers for each environment so that, for example, one user ca
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We carry out full quality control on each release and release notes accompany each release. As the solution is installed locally within the Customer's cloud environment, SS&C Blue Prism doesn't have any visibility over potential threats to that private instance.
Protective monitoring type
Undisclosed
Protective monitoring approach
SS&C Blue Prism operates a comprehensive protective monitoring process across its services and internal operations. In the interests of security, further details on these practices are available on request. To date, all threats are identified and mitigated in our operations before they become an issue.
Incident management type
Supplier-defined controls
Incident management approach
Under Blue Prism's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. Blue Prism operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. Blue Prism has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

OAS is committed to ensuring that the carbon footprint of the company is reduced where possible and that business is sustainable. OAS employees all work remotely. This has benefits for both employees and the environment by substantially reducing the amount of business travel. By doing this, OAS have eliminated the need to maintain an office location. Savings are made on lighting and heating the workplace as well as reducing the amount of paper and supplies. All employees are provided with company laptops rather than desktops, which are more efficient and consume less power. This approach also eliminates the need to physically print documents as all work is carried out online.

Covid-19 recovery

Our automation solutions help customers deal with backlogs from Covid-19 or any other excessive workload caused by Covid-19. Our solutions also make organisations more efficient and cost effective, reducing the financial impact of Covid-19. Furthermore, by automating many of the administrative processes in an organisation, we're providing a solution that will be resilient to any future pandemics, allowing staff to focus on more important or critical tasks should another pandemic strike. In addition, with all OAS staff working from home, we're supporting any employees that have a wish to shield or wish to observe social distancing, even though national restrictions have been removed. OAS and its employees always follow the current government COVID-19 guidance on the GOV.UK site.

Tackling economic inequality

OAS tackle economic inequality on several fronts: By having all employees work remotely, location is not a factor in whether they can apply for a job, or manage the commute. By removing geographic requirements, we're enabling people from any community to apply and work for OAS. This helps us ensure equal opportunities for all employees or potential employees. OAS commits to eliminating unlawful discrimination and making decisions concerning staff based on merit. Our goal is for each employee to feel respected and able to do their best, irrespective of which sector of society they are from. In providing services, OAS is also committed against unlawful discrimination of clients or the public. OAS commits to ensuring fairness, respect and equality to all our employees, including recruitment, pay and conditions, requests for leave, training, appraisals, promotion, conduct at work, disciplinary and grievance procedures, and termination of employment. OAS commits to creating an enjoyable working environment, free of bullying, harassment, victimisation and unlawful discrimination, promoting respect for all, and where individual differences and the contributions of all staff are recognised and valued.

Equal opportunity

OAS employ people based on merit against objective criteria, and no other characteristic that could lead to discrimination. With remote working as standard, people from any community, geographic location or background can apply with confidence, knowing they will not be discriminated against or disadvantaged. OAS also commits to managing and remunerating employees based on merit.

Wellbeing

OAS are committed to ensuring and supporting the well-being of their employees. All employees work remotely and are encouraged to maintain a healthy work-life balance. OAS support employees where possible with any specific needs they have to help make their home working safer and more enjoyable. For example, standing desks or other items to assist with physical wellbeing while working. All OAS business is conducted in an honest and ethical manner and we do not allow harassment or bullying of any form. This helps ensure the mental wellbeing of our employees. OAS ensures that all employees have access to a Grievance Procedure to help deal with any grievances relating to their employment in a fair and timely manner, as well as a Whistleblowing Policy to ensure a culture of openness and accountability.

Pricing

Price
£5,520 to £11,592 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 Day trial of platform available via registration on SS&C Blue Prism website.
Link to free trial
https://www.blueprism.com/free-trial/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.burrage@globaloas.com. Tell them what format you need. It will help if you say what assistive technology you use.