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MGENIOUS SOLUTIONS LTD

Cloud Telephony / Microsoft Teams Phone Service

Mgenious Solutions provides strategic guidance, procurement management and service transition for telephony and contact centre services.
As a Microsoft partner we specialise in cloud services including all aspects of Microsoft Phone system/Teams calling.
Experienced in navigating the options Mgenious can help you transform your cloud services.

Features

  • Unified and intelligent communications regardless of your location
  • Stay connected with a single phone number across your devices
  • Telephony capabilities in Teams (not a 3rd party app)
  • Cloud voicemail, call queues with menus and audio conferencing
  • Add contact centre services including recording for PCI compliance
  • Enhanced real-time and historical reporting for service delivery
  • Add other contact centre omni-channel services for channel shift
  • Integrate with Teams room systems (another Mgenious service provided)
  • Successful service transition (and ongoing service support if required)
  • Audit your phone system and wider use of Teams

Benefits

  • Enhance your investment in M365 with MS Phone system
  • Unified and intelligent communications regardless of your location
  • Enable your users and reduce the service management overheads
  • Stay connected with a single phone number across your devices.
  • Add contact centre services including recording and enhanced reporting
  • Add other contact centre omni-channel services for channel shift
  • Reduce expenditure on telephony
  • Support hybrid working and frontline staff
  • We can help you navigate the commercial and configuration options

Pricing

£250 to £1,500 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wright@mgenious.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 1 2 4 8 8 6 1 7 8 6 7 4 7 7

Contact

MGENIOUS SOLUTIONS LTD Paul Wright
Telephone: 07740704157
Email: paul.wright@mgenious.co.uk

Planning

Planning service
Yes
How the planning service works
Mgenious has experience of helping public sector customers to shape their telephony strategy including Microsoft and third-party options. Our services include managing public sector procurement exercises including CCS further competition especially utilising the Network 2 Services (RM3808) Framework – we are not on this framework, so can act entirely on your behalf with no conflict of interest.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training on all Microsoft365 systems, including Teams Phone, can be provided, in a variety of formats.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The Covid pandemic has accelerated the move to the cloud for many organisations and services, telephony especially. If you have an 'on-premises' telephony platform, would like to maximise your investment in M365 or perhaps a privately hosted instance of Skype for Business then we can help migrate your staff to MS Teams calling. Moving telephony to the cloud enables workers to work from any device and any location in support of your cloud transformation strategy.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
A key part of a successful telephony transition is carrying out the required quality assurance and performance testing. We can carry this our for you or can support your staff in these activities. Throughout the configuration and service transition phases of the project we ensure that expected outcomes are captured and tracked. We have done this for various local authorities, central government, housing and other public sector bodies.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Teams Phone is supported by our Service Desk

Service scope

Service constraints
Our professional services are designed to help our public sector customers to plan, implement and manage their transition to the cloud for telephony services (and other cloud services). We are flexible working remote or at your offices.
The transfer of telephony numbers from your current provider to the new provider is a service that can be challenging and we can manage this process for you.

User support

Email or online ticketing support
Email or online ticketing
Support response times
See service description
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
See Service Description
Support levels
See Service Description

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft, NFON, Zoom & Gamma

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Teams Telephony will help organisations use remote working more effectively and reduce travel and hence reduce impact on climate.

Pricing

Price
£250 to £1,500 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wright@mgenious.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.