INTEGRITY360 LIMITED

Mimecast Secure Email Gateway - M3RA (Cyber Resilience Pro)

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization

Features

  • AntiVirus & AntiSpam, URL, Attachment, and Impersonation Protection
  • Internal Email Protect, Data Leak Prevention Tools, with Threat Remediation
  • Stationary (branding, signatures and disclaimers)
  • Email Continuity, Synchronisation, and Recovery.
  • Highly secure, scalable, and accessible archive with 99 year retention
  • Case Review assists with various, investigations, Legal, regulatory, and others.
  • Comprehensive awareness training with integrated phishing simulation amd custom content
  • Cloud-based web protection at DNS level.
  • Transmit files up to 2GB, keeping the email system lean
  • Secure, cloud-based messaging service enables sharing of sensitive information

Benefits

  • Protection against advanced URLs/Attachment/Impersonation/web-based threats
  • Consistent stationary aligned to your business and organisation
  • Data Loss Prevention to secure information across all email channels
  • Protects in/outbound and internal email with 100% uptime SLA
  • Send Large Files and Secure Messages easily
  • Compliance archive with 99years retention, Synchronised emails/folders
  • Recovery of individual emails, folders and entire mailboxes
  • Case Review assists with responding to legal/regulatory enquires
  • Video training modules and Phish Testing reduce human error risk
  • Easily accessible employee & company risk scoring

Pricing

£55.00 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 1 2 5 9 4 8 4 2 2 5 5 2 1 9

Contact

INTEGRITY360 LIMITED Davide Poli
Telephone: 02083721000
Email: bidreviewboard@integrity360.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Any application enabled compatible with SMTP routing.
Cloud deployment model
Private cloud
Service constraints
Supports inbound, outbound and internal email flow. Data can be retained in the Mimecast Archive for up to 99 years.
System requirements
  • A corporate, SMTP-based email system.
  • Internet access on corporate devices (for Web).
  • Windows, OSX, or iOS for application support (for web)

User support

Email or online ticketing support
Yes, at extra cost
Support response times
This would be dependent on the Support Package chosen. Further details can be found within the "Mimecast Support Packages" documents attached
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents attached
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
End-of-contract process
All customer data is deleted from the Mimecast Cloud service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Single Web Based Administration console allowing access to all required controls and settings.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have accessibility features that fit the WCAG descriptions for:
• Captions 1.2.2.G87.
• Audio Control 1.4.2.G170.
• Navigable Focus Order 2.4.3.H4.
• Headings & Labels 2.4.6.G130 & G131.
• Readable Language of Page 3.1.1.PDF16.
• Consistent Navigation 3.2.3.G61.
• Error Identification 3.3.1.PDF5 & SCR18.
• Help 3.3.5.G71.
API
Yes
What users can and can't do using the API
Update polcies, users, block lists, integrate with 3rd party systems such as SIEM and SOAR. With Awareness Training the API allows user management.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Branding, various policies, settings, notifications, email signatures and disclaimers, authentication requirements options.

Scaling

Independence of resources
Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.

Analytics

Service usage metrics
Yes
Metrics types
Emails processed, rejected emails, and communication flows; for outbound, inbound and internal, as well as email bandwidth and rejected traffic; sent, rejected, and the data volumes being transmitted;
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Mimecast

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLSX
  • XLS
  • EML
  • ZIP
Data import formats
Other
Other data import formats
No other formats.

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
All customer data is independently encrypted and Mimecast operates with least privileged model.

Availability and resilience

Guaranteed availability
Please see details at https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf

Email Delivery Credit Fee
<100% but >=99% 10%
<99% but >=98% 20%
<98% but >=97% 30%
<97% but >=96% 40%
<96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.
Approach to resilience
This information is available on request.

In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
Outage reporting
Public Dashboard / Website announcements

Emails

Other communications including phone and text notification available as required.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Other
Other user authentication
Users may interact with an authentication form requring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authenticaiton but usually SAML products primarily authenticate using username and password prompt.
Access restrictions in management interfaces and support channels
The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Username and password. SMS, EMAIL or Authenticator application supplying the 2nd factor.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
15/12/21
What the ISO/IEC 27001 doesn’t cover
ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.

The ISO covers the platform in operation and support mechanisms.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/3/2022
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type I and Type II
  • ISO 27018
  • ISO 22301
  • https://www.mimecast.com/company/mimecast-trust-center/

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.
Information security policies and processes
Our CISO, Mark O'Hare (Melbourne Office), is responsible for information security and business resilience programs. Siobhan Curry leads our business resilience and led the ISO22301 certification. Please find our public facing Security Information Pack enclosed - further detail can be shared under NDA.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.

Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.

The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.

User are able to log calls to activate an incident process.

Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Our role in supporting the environment matters to us and to our stakeholders. We are committed to doing our part to support the shift to a low-carbon economy and to lessen the collective human impacts of climate change. We continue to seek ways to reduce our environmental footprint.
We have minimized the use of single-use plastics across all of our major facilities. As a result, Mimecast has recorded a significant decline in waste with ambitions to further reduce in-office waste. Upon completing a full materiality study towards the end of our fiscal year 2021, we plan to
implement additional carbon-reduction measures while ensuring that we set a positive example as it relates to environmental conservation
Covid-19 recovery

Covid-19 recovery

We have been saddened by the severe impact of the COVID-19 pandemic, and send our thoughts to all of those facing loss. The communities in which we live and work, like so many worldwide, have faced considerable hardship as a result of the pandemic. At Mimecast, we have made and will continue to make targeted investments to respond to this crisis and ensure that we all remain resilient together.
Tackling economic inequality

Tackling economic inequality

The heart of our corporate social responsibility efforts lies in South Africa,
where Mimecast has embarked on a multi-year partnership with The
Tomorrow Trust.
The Tomorrow Trust is an organization founded in 2005, that supports
orphaned and vulnerable children throughout their educational journey.
Their focus is on academics and life skills, thereby empowering each individual
to reach their full potential as self-sustaining and proactive members of society.
Our Mimecasters in South Africa participate in a wide-range of volunteer
opportunities to support young people through the Tomorrow Trust.
Additionally, each year, our 25 most tenured employees complete a
volunteer event with the organization to demonstrate our long-term
aspirations for our partnership
Equal opportunity

Equal opportunity

Mimecast has taken a multi-dimensional, strategic approach to fostering an inclusive culture. Our strategy is informed by an approach that focuses on 4 key pillars – Career, Culture, Community and Commerce. This holistic approach will help ensure that Diversity and Inclusion touches all areas of our business operations and is built into the DNA of Mimecast. We strive to create career and development opportunities that will help
us attract and retain diverse talent, foster a sense of belonging by building a culture that understands and welcomes our diverse workforce, engage with our local communities to ensure we are serving a diverse population base and identify opportunities to ensure we are approaching commerce in an inclusive manner.
These pillars are supported by our Employee Resource Groups. Employee Resource Groups (ERGs) at Mimecast are employee-led groups who come together based on shared interest in a specific dimension of diversity.
Supported by Mimecast’s leadership team, the Mimecast ERGs exist to drive diversity and inclusion goals across an organization and foster a culture of respect and equity. Our ERGs are open to all employees and are built on a philosophy that in order to build a workplace that works for everyone, everyone must build it together. Mimecast is proud
to have joined the MassTLC’s Tech Compact for Social Justice to drive these goals forward
Wellbeing

Wellbeing

Mimecast dedicates extensive investments toward employee well-being and benefits programs to ensure the health and resilience of our Mimecasters. Our focus on health and wellness has become especially
important during - and in the aftermath of - the COVID-19 crisis.
Our wellness strategy is grounded on the pillars of physical wellness, mental wellness, financial wellness, and environmental wellness. Through internal resources and the deployment of resources for third-party expertise, we’ve engaged hundreds of Mimecast employees in these
respective programs.
Most recently, Mimecast partnered with various expert providers to bolster our wellness programming further:
• Provide employees with reimbursement for home office support and equipment
• Launch virtual therapy for personalized online mental health support
• Provide new online childcare and tutoring services for working parents balancing work and family at home

Pricing

Price
£55.00 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Mimecast provides a Proof Of Concept Account where a wide range of features can be tested.
Link to free trial
https://www.mimecast.com/company/contact/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.