Mimecast Secure Email Gateway - M3RA (Cyber Resilience Pro)
Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization
Features
- AntiVirus & AntiSpam, URL, Attachment, and Impersonation Protection
- Internal Email Protect, Data Leak Prevention Tools, with Threat Remediation
- Stationary (branding, signatures and disclaimers)
- Email Continuity, Synchronisation, and Recovery.
- Highly secure, scalable, and accessible archive with 99 year retention
- Case Review assists with various, investigations, Legal, regulatory, and others.
- Comprehensive awareness training with integrated phishing simulation amd custom content
- Cloud-based web protection at DNS level.
- Transmit files up to 2GB, keeping the email system lean
- Secure, cloud-based messaging service enables sharing of sensitive information
Benefits
- Protection against advanced URLs/Attachment/Impersonation/web-based threats
- Consistent stationary aligned to your business and organisation
- Data Loss Prevention to secure information across all email channels
- Protects in/outbound and internal email with 100% uptime SLA
- Send Large Files and Secure Messages easily
- Compliance archive with 99years retention, Synchronised emails/folders
- Recovery of individual emails, folders and entire mailboxes
- Case Review assists with responding to legal/regulatory enquires
- Video training modules and Phish Testing reduce human error risk
- Easily accessible employee & company risk scoring
Pricing
£55.00 a licence
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 1 2 5 9 4 8 4 2 2 5 5 2 1 9
Contact
INTEGRITY360 LIMITED
Davide Poli
Telephone: 02083721000
Email: bidreviewboard@integrity360.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Any application enabled compatible with SMTP routing.
- Cloud deployment model
- Private cloud
- Service constraints
- Supports inbound, outbound and internal email flow. Data can be retained in the Mimecast Archive for up to 99 years.
- System requirements
-
- A corporate, SMTP-based email system.
- Internet access on corporate devices (for Web).
- Windows, OSX, or iOS for application support (for web)
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- This would be dependent on the Support Package chosen. Further details can be found within the "Mimecast Support Packages" documents attached
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents attached
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
- End-of-contract process
- All customer data is deleted from the Mimecast Cloud service.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No difference
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Single Web Based Administration console allowing access to all required controls and settings.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
We have accessibility features that fit the WCAG descriptions for:
• Captions 1.2.2.G87.
• Audio Control 1.4.2.G170.
• Navigable Focus Order 2.4.3.H4.
• Headings & Labels 2.4.6.G130 & G131.
• Readable Language of Page 3.1.1.PDF16.
• Consistent Navigation 3.2.3.G61.
• Error Identification 3.3.1.PDF5 & SCR18.
• Help 3.3.5.G71. - API
- Yes
- What users can and can't do using the API
- Update polcies, users, block lists, integrate with 3rd party systems such as SIEM and SOAR. With Awareness Training the API allows user management.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Branding, various policies, settings, notifications, email signatures and disclaimers, authentication requirements options.
Scaling
- Independence of resources
- Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Emails processed, rejected emails, and communication flows; for outbound, inbound and internal, as well as email bandwidth and rejected traffic; sent, rejected, and the data volumes being transmitted;
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Mimecast
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XLSX
- XLS
- EML
- ZIP
- Data import formats
- Other
- Other data import formats
- No other formats.
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- All customer data is independently encrypted and Mimecast operates with least privileged model.
Availability and resilience
- Guaranteed availability
-
Please see details at https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf
Email Delivery Credit Fee
<100% but >=99% 10%
<99% but >=98% 20%
<98% but >=97% 30%
<97% but >=96% 40%
<96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees. - Approach to resilience
-
This information is available on request.
In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure. - Outage reporting
-
Public Dashboard / Website announcements
Emails
Other communications including phone and text notification available as required.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Other
- Other user authentication
- Users may interact with an authentication form requring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authenticaiton but usually SAML products primarily authenticate using username and password prompt.
- Access restrictions in management interfaces and support channels
- The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Other
- Description of management access authentication
- Username and password. SMS, EMAIL or Authenticator application supplying the 2nd factor.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certification Europe
- ISO/IEC 27001 accreditation date
- 15/12/21
- What the ISO/IEC 27001 doesn’t cover
-
ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.
The ISO covers the platform in operation and support mechanisms. - ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 25/3/2022
- CSA STAR certification level
- Level 2: CSA STAR Attestation
- What the CSA STAR doesn’t cover
- The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- SOC 2 Type I and Type II
- ISO 27018
- ISO 22301
- https://www.mimecast.com/company/mimecast-trust-center/
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.
- Information security policies and processes
- Our CISO, Mark O'Hare (Melbourne Office), is responsible for information security and business resilience programs. Siobhan Curry leads our business resilience and led the ISO22301 certification. Please find our public facing Security Information Pack enclosed - further detail can be shared under NDA.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.
Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.
The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.
User are able to log calls to activate an incident process.
Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Our role in supporting the environment matters to us and to our stakeholders. We are committed to doing our part to support the shift to a low-carbon economy and to lessen the collective human impacts of climate change. We continue to seek ways to reduce our environmental footprint.
We have minimized the use of single-use plastics across all of our major facilities. As a result, Mimecast has recorded a significant decline in waste with ambitions to further reduce in-office waste. Upon completing a full materiality study towards the end of our fiscal year 2021, we plan to
implement additional carbon-reduction measures while ensuring that we set a positive example as it relates to environmental conservation - Covid-19 recovery
-
Covid-19 recovery
We have been saddened by the severe impact of the COVID-19 pandemic, and send our thoughts to all of those facing loss. The communities in which we live and work, like so many worldwide, have faced considerable hardship as a result of the pandemic. At Mimecast, we have made and will continue to make targeted investments to respond to this crisis and ensure that we all remain resilient together. - Tackling economic inequality
-
Tackling economic inequality
The heart of our corporate social responsibility efforts lies in South Africa,
where Mimecast has embarked on a multi-year partnership with The
Tomorrow Trust.
The Tomorrow Trust is an organization founded in 2005, that supports
orphaned and vulnerable children throughout their educational journey.
Their focus is on academics and life skills, thereby empowering each individual
to reach their full potential as self-sustaining and proactive members of society.
Our Mimecasters in South Africa participate in a wide-range of volunteer
opportunities to support young people through the Tomorrow Trust.
Additionally, each year, our 25 most tenured employees complete a
volunteer event with the organization to demonstrate our long-term
aspirations for our partnership - Equal opportunity
-
Equal opportunity
Mimecast has taken a multi-dimensional, strategic approach to fostering an inclusive culture. Our strategy is informed by an approach that focuses on 4 key pillars – Career, Culture, Community and Commerce. This holistic approach will help ensure that Diversity and Inclusion touches all areas of our business operations and is built into the DNA of Mimecast. We strive to create career and development opportunities that will help
us attract and retain diverse talent, foster a sense of belonging by building a culture that understands and welcomes our diverse workforce, engage with our local communities to ensure we are serving a diverse population base and identify opportunities to ensure we are approaching commerce in an inclusive manner.
These pillars are supported by our Employee Resource Groups. Employee Resource Groups (ERGs) at Mimecast are employee-led groups who come together based on shared interest in a specific dimension of diversity.
Supported by Mimecast’s leadership team, the Mimecast ERGs exist to drive diversity and inclusion goals across an organization and foster a culture of respect and equity. Our ERGs are open to all employees and are built on a philosophy that in order to build a workplace that works for everyone, everyone must build it together. Mimecast is proud
to have joined the MassTLC’s Tech Compact for Social Justice to drive these goals forward - Wellbeing
-
Wellbeing
Mimecast dedicates extensive investments toward employee well-being and benefits programs to ensure the health and resilience of our Mimecasters. Our focus on health and wellness has become especially
important during - and in the aftermath of - the COVID-19 crisis.
Our wellness strategy is grounded on the pillars of physical wellness, mental wellness, financial wellness, and environmental wellness. Through internal resources and the deployment of resources for third-party expertise, we’ve engaged hundreds of Mimecast employees in these
respective programs.
Most recently, Mimecast partnered with various expert providers to bolster our wellness programming further:
• Provide employees with reimbursement for home office support and equipment
• Launch virtual therapy for personalized online mental health support
• Provide new online childcare and tutoring services for working parents balancing work and family at home
Pricing
- Price
- £55.00 a licence
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Mimecast provides a Proof Of Concept Account where a wide range of features can be tested.
- Link to free trial
- https://www.mimecast.com/company/contact/