ILLUMINET SOLUTIONS LIMITED
Tenjin Managed Service
Illuminet's managed service provides 2nd-line support and integrated to warranty support for technical issues. This includes
up to 16 hours of configuration / development per month (non-rolling unless request made in that month) during the period of the managed service. Monthly review with analytics / insights / changes / recommendations
Features
- 2nd line support, integrated to warranty support for technical issues
- Administer, maintain, configure, patch and change manage environments
- Identify and propose new content and articles to content owners
- Quality Assurance of proposed new content and articles
- Monthly reviews, meeting and reports
- Analytics, insights, changes and recommendations
- Drop-in Q&A sessions for champions and content owners
- Monthly maintenance, development and configuration training session
- Monthly education recorded session with Q&A
- Monthly newsletter for Comms distribution
Benefits
- Faster issue resolution through expert second‑line support
- Improved system stability via proactive maintenance and updates
- Higher content quality through structured QA processes
- Better user adoption driven by insightful analytics and recommendations
- Reduced operational workload for internal teams
- Consistent, reliable change management across environments
- Enhanced knowledge quality from continual content identification
- Stronger champion community through regular Q&A sessions
- Increased platform understanding via monthly training and education
- Clear communication enabled by monthly newsletters and updates
Architecture roles
Business architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Data architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Enterprise architect
| £1,000.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Network architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Security architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
Solution architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Technical architect
| £900.00 |
|
| £1,000.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Chief digital and data roles
Chief data officer
| £1,500.00 |
|
Chief information security officer
| £1,500.00 |
|
Chief technology officer
| £1,500.00 |
|
Data roles
Analytics engineer
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Data analyst
| £700.00 |
|
| £850.00 |
|
Data engineer
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Data governance manager
| £1,000.00 |
|
| £1,250.00 |
|
Data scientist
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Machine learning engineer
| £850.00 |
|
| £1,000.00 |
|
Performance analyst
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
IT operations roles
Change and release manager
| £650.00 |
|
| £650.00 |
|
| £750.00 |
|
Command and control centre manager
| £525.00 |
|
| £600.00 |
|
| £750.00 |
|
IT service manager
| £700.00 |
|
| £800.00 |
|
Service desk manager
| £600.00 |
|
Service transition manager
| £750.00 |
|
| £750.00 |
|
| £750.00 |
|
| £1,000.00 |
|
Product and delivery roles
Business analyst
| £600.00 |
|
| £700.00 |
|
| £850.00 |
|
Delivery manager
| £700.00 |
|
| £850.00 |
|
Digital portfolio manager
| £850.00 |
|
| £1,000.00 |
|
Product manager
| £700.00 |
|
| £850.00 |
|
| £1,000.00 |
|
Programme delivery manager
| £1,000.00 |
|
Software development roles
Development operations (DevOps) engineer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £900.00 |
|
Frontend developer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £900.00 |
|
Software developer
| £550.00 |
|
| £650.00 |
|
| £750.00 |
|
| £900.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
5ff7b083-d235-45ed-abb5-4d6b9c70aa82
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
Service documents
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