NETAPP

NetApp Professional Services

Global professional services organisation providing portfolio of services and expertise to consult, plan, design, deploy, operate, and optimise NetApp solutions.

Features

• Strategic Consulting Services
• Professional Services
• Managed services
• Deployment services

Benefits

• Strategic Consulting Services: facilitate alignment of business and technology goals
• Professional Services: solution design, deployment, migration, integration

£1,655 to £2,485 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roberts@netapp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

612858467091443

Contact

Chris Roberts
07920284901
chris.roberts@netapp.com

Planning

• Planning service: Yes
• How the planning service works: Executive consulting engagements that help customers define a hybrid multicloud strategy aligned to their business goals and establish service level design for storage, compute, and data protection. This strategy forms the basis for how organizations can operate IT like an enterprise cloud provider.; This remotely delivered pre-sales engagement assesses a customer's current environment using NetApp Cloud Insights to collect the data necessary for defining a hybrid multicloud strategy. There is no cost for this workshop, it is complimentary for selected customers.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • All NetApp on-premise and cloud solutions
  • Consideration for interdependent technologies such as Azure, AWS, Google Cloud
  • Virtualisation and application workloads

Training

• Training service provided: Yes
• How the training service works: We have extensive documentation, best practice guides, in depth technical reports, web and in person instructor lead training courses, certification exams, yearly technical conferences, onsite bespoke training and knowledge sharing/handover/whiteboading sessions available.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: All NetApp on-premise and cloud solutions, and consideration for interdependent technologies such as Azure, AWS, Google Cloud, and virtualisation and application workloads
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • NetApp or third-partystorage
  • Any cloud to any other cloud
  • NetApp or third-partystorage to AmazonFSxforNetAppONTAP
  • NetApp or third-partystorage to AzureNetAppFiles
  • NetApp or third-partystorage to CloudVolumesService

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial technical response objective from time of customer contact, based on priority level and availability of local language support.; ; At Basic Level; • Priority 1: 2 hours; on a 24/7 basis; • Priority 2: 4hours; on a 24/7 basis; • Priority 3: 16 hours; on a 24/7 basis; • Priority 4: 36 hours; on a 24/7 basis ; ; At Expert Level; • Priority 1: 30 minutes; on a 24/7 Basis; • Priority 2: 2 hours; on a 24/7 Basis; • Priority 3 and 4: Next Business Day (NBD).; ; For more information please see.; https://mysupport.netapp.com/site/info/policies-and-offerings
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat has been produced in best practices with a target achieving level AA of WCAG 2.1 but has not been tested.
• Web chat accessibility testing: None
• Support levels: NetApp offers three levels of SupportEdge services: Basic, Advisor, and Expert. Each level provides different benefits and features tailored to various business needs.; SupportEdge Basic includes access to NetApp support tools, technical specialists, classic Active IQ capabilities, rapid parts delivery, and the option to upgrade to onsite parts replacement.; SupportEdge Advisor builds upon Basic with faster target response times, predictive and proactive support, parts delivery and replacement, and advanced Active IQ AIOps features like automated risk remediation and digitized health checks.; SupportEdge Expert offers all the features of Advisor, plus faster delivery, onsite installation, priority queueing with direct routing to level 2 support, and personalized services such as a Support Account Manager and managed upgrade services.; As a part of SupportEdge Expert, NetApp provides a Support Account Manager (SAM) and a Cloud Technical Account Manager (CloudTAM). The SAM deeply knows about the customer's NetApp data storage environment and business goals. At the same time, CloudTAM is a customer-aligned cloud technical specialist who provides technical support for hybrid multi-cloud strategies. This feature is available for Advisor customers at an additional cost.; ; See https://www.netapp.com/services/support/supportedge/

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NetApp's hardware and software solutions are designed to help customers achieve their sustainability goals, including reducing their carbon footprint and optimising data management to conserve energy and resources. To support the complete product lifecycle management, NetApp focuses on energy-efficient technologies such as deduplication, compression, and compaction that dramatically reduce product footprint, lowering overall energy costs. Similarly, using larger capacity media also reduces customers’ footprint and can significantly impact the energy required to run their data centre(s). ; ; Our packaging is made from 98% recycled/renewable materials and we use 80 Plus titanium power supplies for our hardware. Our e-waste and product take-back (free for all customers) programs (https://www.netapp.com/company/environmental-certifications/e-waste-management), adherence to environmental directives (https://www.netapp.com/company/environmental-certifications/), and the provision of sustainability tools like the NetApp Sustainability Dashboard (https://docs.netapp.com/us-en/active-iq/BlueXP_sustainability_dashboard_overview.html) and the Product Attribute to Impact Algorithm (PAIA) methodology to calculate product carbon footprint, all demonstrate our commitment to protecting our environment and fighting climate change. ; ; For more information about NetApp’s environmental, social, and governance (ESG) initiatives, refer to the following URL https://www.netapp.com/esg. Our 2023 ESG report can be downloaded at https://www.netapp.com/pdf.html?item=/media/79434-NetApp-esg-report.pdf. Our Social Impact efforts include offering employees up to five days paid time off each year to volunteer at approved non-profit organizations from a global database, many of which benefit the environment. Specifically in the UK this year, a team volunteered at a nature reserve to remove an invasive species and sow wildflowers. ; ; To summarize, our solutions adhere to circular economy principles that emphasize product durability, end-of-life management, recyclability, and environmental responsibility. For additional information on NetApp’s sustainability efforts, refer to the following URLs https://www.netapp.com/esg/sustainability/ and https://www.netapp.com/esg/sustainable-technology/.

  Covid-19 recovery

  2021 ESG NetApp’s response to the global pandemic began in January 2020, months before major steps were taken in much of the world launching Thrive Belonging. From matching COVID-related charitable donations to shifting rapidly to remote work, NetApp has taken a mix of steps to keep our teams and communities safe while also delivering products and services uninterrupted.; At the outset, we assembled a company-wide crisis management team to execute our Business Continuity Plan and prepare to mitigate the impact of COVID-19. We put in place measures requiring most of our global workforce to work from home.; Our leadership monitored and managed the situation to mitigate impact to sales, global supply chains, and support and services.; As pandemic risks recede, we’re shifting to a hybrid workplace, a mix of remote and onsite work that promises to deliver a productive balance of engagement and tailored flexibility for employees.; 2024 in a COVID-19 recovery world NetApp WX introduced Thrive Together, taking steps such as consultancy with an external organisation to take feedback on how we run an approach to being more present in the office by adjusting the office to meet a post COVID-19 world and taking feedback from internal stakeholders including employees and Employee Business Resource Groups.; While retaining hybrid working, all offices are suitable for social distancing and flexibility is available for those wishing to socially distance such as attending during off-peak times or attending meeting remotely.; In the UK a renovation has taken place to adapt our office to a post Covid-19 based of feedback after a return to the office. NetApp offices have washing and hygiene facilities suitable for all members of staff.; Office workspaces that individuals or groups can also work from flexible across the world booked via a service, including a weekly office day in London.

  Tackling economic inequality

  We believe that community engagement has the power to bring positive, measurable change to our communities. Through our social impact programs, NetApp empowers our people to care for our communities and harness the power of data/AI for good—investing in programs and partnerships that support economic equality and community vitality in the communities where we live and work around the world.; Our social impact initiatives fall into three categories: data/AI literacy, equity, and sustainability. While the demand for data/AI skills will only increase in the years ahead, students experience significant racial gaps when it comes to data literacy. Through our Data Explorers program, we help bridge those inequities and prepare students for the jobs of the future.; Our equity programs focus on expanding access to data/AI skills and careers for underrepresented groups, closing the racial and gender gaps in the data science field and creating career paths. Finally, we work to accelerate data/AI solutions to support environmental sustainability, recognizing the urgent need to address environmental risks—and the employment opportunities that will accompany these new solutions. In addition to these NetApp investments, we also support employee community engagement programs that empower employees to support the causes they are most passionate about—including organizations that tackle inequality and create career and economic opportunities for others. NetApp supports those efforts through paid volunteer time off, matching donations, grants tied to employee volunteering, and more.

  Equal opportunity

  NetApp’s work environment is based upon respect for the individual and their particular talents and qualities. We strive to recognize and optimize each employee’s unique differences and individual contributions to foster an environment where everyone has access to equal opportunity and can thrive in their role here at NetApp. NetApp is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Our policy prohibits unlawful discrimination based on race, color, creed, sex, gender/transgender status, gender identity, gender expression, religion, marital status, age, citizenship status, national origin or ancestry, physical, physiological and mental health condition, medical condition including but not limited to AIDS/HIV, genetic characteristics, pregnancy, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws. ; This policy includes the prohibition against discrimination against any individual who is perceived to have any of the protected characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. NetApp adheres to legal requirements by offering reasonable adjustments for individuals with disabilities, enabling them to fulfil their job responsibilities, provided there is no undue hardship. An interactive effort is made to discover and mitigate obstacles, ensuring workplace success. Possible adjustments are identified in collaboration with the person to mitigate any limitations. When an accommodation is feasible and does not cause undue hardship, NetApp will implement it to support an accessible work environment. NetApp is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any NetApp employee.

  Wellbeing

  NetApp are committed to helping employees manage their health and wellbeing. One way we do this is by taking intentional breaks as a company to ensure we come back refreshed and healthy. We have a global Company shutdown at year end (between Christmas & New Year) and three global wellness days during the year to give employees space and time to focus on wellbeing. In addition to this we have a ‘No Meeting Friday’ once per month to allow for uninterrupted focused, productivity time to get work done or to take advantage of the many opportunities NetApp offers for continued career development and growth. We encourage employees not to hold internal meetings (Zoom/Teams, in-person or otherwise) on these days if possible and to use their best judgement for external-facing meetings on these days. NetApp also offers a variety of financial benefits to support financial wellbeing. Employees are eligible for income protection, life assurance and a contributory pension plan. ; ; In the UK, employees have the opportunity to avail of Eyecare tests, dental insurance, private medical insurance and a monthly contribution towards gym membership. Employees also have access to our Employee Assistance Program which supports all aspects of life – physical, financial, emotional and social – through our partnership with Workplace Options, employees can access a variety of resources and confidential support. A Health, Wellbeing & Community Impact team has been set up to creating a supportive environment where we come together to promote physical and mental wellness, foster connections and forge a sense of UK team spirit by connecting employees through health and wellbeing activities and certified ‘mental health first aid’ training.

Pricing

• Price: £1,655 to £2,485 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roberts@netapp.com. Tell them what format you need. It will help if you say what assistive technology you use.