eAppSys Limited

Oracle Paas Support Services ( Extensions & Integrations)

• Support and development of extensions via Visual Builder, SOA Cloud service integrations and RESP APIs
• Level 3 support for Integrations configured via OIC
• Development of new enhancements to extensions / integrations
• Visual Builder developments
• Code deployments with Visual builder

Features

• Support for Cloud PaaS extensions and integrations
• Design and development integrations OIC
• Visual Builder Extensions
• Developing Bulk Uploaders for AR adjustments, Mass projects update etc

Benefits

• Robust Integrations to support business continuity
• Simplifying improvements and support cycle
• Enhancing or supporting exissting integrations

£2,000.00 to £10,000.00 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen.baddam@eappsys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

612888365038125

Contact

Praveen Baddam
+447939260630
praveen.baddam@eappsys.com

Planning

• Planning service: Yes
• How the planning service works: We provide advisory services on how to implement specific solutions using Oracle PaaS services
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Integration cloud service
  • Oracle API Platform Cloud Service
  • Oracle Identity Cloud Service for Enterprise Users
  • Oracle Visual Builder service

Training

• Training service provided: Yes
• How the training service works: We provide Super user training if required on how to use the product and maintain.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Integration Cloud Service
  • Oracle API Platform Cloud Service
  • Oracle Identity Cloud Service for Enterprise Users

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: AppSys is an ISO9001 registered organisation and our services comprises Testing & Quality Management, Control procedures and processes for our Extensaions and Integration framework delivered under PaaS. We provide test plans for each testing phase ( SIT, UAT, Dry Run, Live) , utilizing Oracle Visual Studio Builder, Jira to plan and track all test scenarios and defects. Providing Management reports and self assessment report at end of each phase or each milestone. With regards to the performance/ infrastructure/ patching of cloud applications will be provided by Oracle.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Through Managed services where we take care of development/configuration/support activity related to PaaS solution. Includes a detailed plan of delivery/test cases/Prod deployment strategy. If required we provide Level1,2,3 support.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 ticket - with in 30 minutes; P2 ticket - With in 90 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: No
• Support levels: Third Line Support New Problem Resolution and New Feature Delivery ; • Typically, Highly personnel (technical or process/functional leads) with in-depth knowledge of their subject areas • Support for complex customer issues such as data integrity issues, performance issues, reproducing the issues and debugging in test environments. • Liaise with Product Vendors and other parties to coordinate resolution for complex issues • Provide root cause and route to resolution (Workaround, Defect Fix, Data Fix, New Feature/Change Request) • Typically involved in the change management processes in the capacity of Functional/Technical Leads as well as Technical/Solution Architects • Provide information to level 2 Support for documenting and training out new solutions as they are necessary

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/02/2024
• What the ISO/IEC 27001 doesn’t cover: Except for A8.30 - Outsourced Development, ISO 27001 certification covers all other Annex A requirements from the ISO27001:2022 Statement of Applicability
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ICO Certification

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Creating job opportunities, to counter unemployment. Assisting employees, their family members and connected communities affected or vulnerable, in managing and recovering from the impact of COVID-19. Adapting to new working methods necessitated by the pandemic in the form of WFH, hybrid models, social distancing, entry points health-check to address the physical and mental health needs of those affected by COVID-19, aiming to reduced the burden on healthcare.

  Equal opportunity

  We holds the belief that innovation flourishes through inclusion. Our vision of the future hinges on harnessing the varied backgrounds, perspectives, and abilities of individuals. This commitment drives us to cultivate a workplace that fosters excellence for everyone. When every voice is acknowledged and respected, we are propelled to surpass previous achievements

  Wellbeing

  We encourage work-life balance to maintain/ enhance the health and wellbeing, including physical and mental health, of the workforce. Encourage staff, suppliers, customers, and communities involved to support health and wellbeing, including physical and mental health.

Pricing

• Price: £2,000.00 to £10,000.00 an instance a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen.baddam@eappsys.com. Tell them what format you need. It will help if you say what assistive technology you use.