BRIDGEX TECHNOLOGY LIMITED

BridgingX AI Contract Intelligence

BridgingX AI Contract Intelligence streamlines contract management by enhancing collaboration, governance, and compliance.

Providing real-time visibility into contractual obligations across all departments, automates key processes and prevents missed renewals.

Enables strategic decision-making, ensuring that public sector organisations uphold high governance and operational efficiency standards.

Features

• Multi-Entity Management Facilitates contract handling across organisational structures
• Team-Wide Real-Time Visibility: Ensures everyone accesses up-to-date contract details.
• Proactive Renewal Alerts: Prevents missed deadlines with automated notifications.
• AI-Fuelled Analytics: Delivers actionable insights through cutting-edge data analysis.
• ChatGPT for Contracts: Enables intuitive contract interaction via conversational AI.
• Seamless System Integration: Connects with existing infrastructure, enhancing data flow.
• Automated Compliance: Live audit-trails throughout contract lifecycles.
• Multi-Entity Management: Facilitates contract handling across diverse organisational structures.

Benefits

• Streamline Contract Management: Automates and simplifies processes for operational efficiency.
• Enhance Decision-Making: Leverages AI insights for smarter, strategic responses.
• Increase Compliance Accuracy: Automates compliance, ensuring regulatory adherence effortlessly.
• Reduce Administrative Burden: minimise manual tasks, increasing efficiency and productivity.
• Prevent Contractual Oversights: Alerts keep renewals and obligations on track.
• Improve Collaborative Efforts: Facilitates cross-departmental collaboration on a unified platform.
• Integrated Reporting: Generates essential compliance and governance reports.
• Secure Data Management: Upholds highest data security and privacy standards.
• Adapt to Organisational Changes: Meets ever-evolving organisational change.
• Access Anywhere: Effective from any location, on any device.

£15,000 to £250,000 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.finch@bridgingx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

613221166670968

Contact

Chris Finch
07901526119
chris.finch@bridgingx.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Scheduled maintenance is conducted with careful consideration, ensuring minimal disruption for users who receive advance notice. ; ; We tailor support to suit specific hardware and software configurations, providing effective assistance when needed. ; ; Data security is a top priority, backed by robust measures that instil confidence in our users. While acknowledging the inherent challenges, our vigilant monitoring helps mitigate risks effectively. ; ; These guidelines are in place to foster a positive user experience, allowing individuals to leverage our service optimally. Should further assistance be required, our dedicated support team is readily accessible.
• System requirements:
  • Web Browser: Supports latest versions of Chrome, Firefox, and Edge.
  • Internet Connection: Stable broadband connection for uninterrupted access.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Remote helpdesk support will be provided on-demand by email at support@bridgingx.com and/or web chat and will be operational Monday through Friday, 9 am to 5 pm. ; ; Additional support outside these hours, for example, weekends or 24/7, is available on request and by separate arrangement.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We can adapt assistive technology to individual user requirements on request.
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: Includes email and web chat support available Monday to Friday, 9 am to 5 pm. Covers general inquiries, troubleshooting, and access to an extensive online knowledge base. Each customer receives a dedicated account manager to assist wherever possible. ; ; Extended Support: Offers support outside normal business hours, including weekends and holidays, catering to critical issues and downtime assistance. Extended support is available on request and incurs additional costs based on specific requirements.; ; Professional Services: Available on request and by separate negotiation. These services include migration, integration and change management support tailored to specific customer needs. Costs vary based on the scope and requirements of the services requested.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To ensure smooth adoption of BridgingX AI Contract Intelligence, we provide tailored support and training options designed to meet the needs of each user:; ; Online Orientation Sessions: Given the intuitive nature of our platform, we offer online orientation sessions for new users. These sessions cover essential features and best practices to help users get started quickly and confidently.; ; Knowledge Base: Our comprehensive on-demand knowledge base is equipped with detailed guides, FAQs and walkthroughs, enabling users to navigate the platform and easily access information whenever needed.; ; Proactive Customer Success Support: Each customer has access to a dedicated customer success manager who is always on hand to provide further personal guidance and demonstrate how to make the most out of the platform’s features.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data Extraction: BridgingX facilitates a straightforward data extraction process if the subscriber chooses not to renew. ; ; Subscribers are provided with a copy of any contracts or other assets that were uploaded to the platform. This ensures that subscribers can retain ownership and control of their data post-contract.
• End-of-contract process: Account Deactivation: If the subscriber does not wish to renew their subscription, their account is securely deactivated. This step involves ensuring all user data is removed from our systems in compliance with data protection regulations and our own data retention policies.; ; Final Account Settlement: Any outstanding issues, such as final billing or refunds as stipulated in the contract, will be resolved. This includes settling all financial accounts and providing any necessary documentation to the subscriber.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The full platform is available on the web browser. A mobile app is available with reduced functionality focusing on the key aspects of the platform, to gain visibility of agreements. Features such as administration can be connected on the desktop or mobile web browser
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Comprehensive web-based service interface providing a knowledge base for self-help, interactive tooltips for on-the-spot guidance and detailed user guides to assist users in navigating the platform and utilising its features.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: BridgingX is committed to accessibility and inclusivity. Upon request, we can conduct interface testing with users of assistive technology to ensure our platform meets the specific needs of all users, including those relying on assistive technologies. ; ; This approach allows us to tailor accessibility features based on real user feedback and requirements, ensuring that our service is both functional and compliant with accessibility standards.
• API: Yes
• What users can and can't do using the API: Users of BridgingX AI Contract Intelligence can leverage our API to integrate every deal across a diverse range of systems, from front-office platforms like sales and CRM systems (including Salesforce), to middle-office ERP and CLM, and back-office functionalities such as Xero for billing and invoice reconciliation.; ; What users can do:; ; Set up the service through the API: Users can initiate and configure integrations with their existing systems, allowing for seamless data synchronisation and workflow automation from the onset of using our service.; ; Make changes through the API: Users have the flexibility to update or modify these integrations as their business processes evolve or as new needs arise, ensuring that the system adapts to changing requirements.; ; Limitations:; ; The API allows substantial customisation, but changes must comply with the security and data integrity standards set by BridgingX. As such, some highly specific customisations or data manipulations that could compromise system integrity may not be supported. ; ; The API is designed to support a broad range of standard business software, but integration with bespoke or outdated systems may require additional customization or may not be supported.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What Can Be Customised; ; Interface Customisation: Users can tailor the user interface to reflect their organisation's branding, including logos and certain layout preferences. ; ; Agreement Templates: Organisations can upload their own legal agreements, which can be customised and edited within the BridgingX platform. ; ; Integration Customisation: The platform can be integrated with various external systems such as CRM, ERP, and other business management software, allowing data to flow seamlessly between systems.; ; Notification and Alert Customisation: Notification rules and alert settings can be customised to match the specific needs of the user, ensuring that the right people are alerted at the right time based on predefined criteria.; ; How Users Can Customise: Self-Service Tools: BridgingX provides a range of self-service tools within the platform.; ; API Access: Administrators can use the BridgingX API to create deeper customisations and integrations, to interact directly with the platform; ; ; Who Can Customise:; Administrative Users: Users with administrative privileges within an organisation have the authority to make broad customisations across the platform, affecting how all users interact with the system.; ; End Users: Individual end users can customise certain aspects of their interface and notifications to suit their personal preferences and work requirements without impacting the overall system setup.

Scaling

• Independence of resources: BridgingX AI Contract Intelligence ensures user independence through robust, scalable cloud infrastructure and resource isolation techniques. ; ; Our platform automatically scales resources to meet demand, preventing slowdowns during peak usage. Advanced load balancing distributes user requests efficiently across servers, ensuring stable performance and service availability. ; ; Each user's data and services are isolated, safeguarding against interference from other users' activities.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users with the appropriate access can download each contract or asset uploaded to the platform.
• Data export formats: ODF
• Data import formats: ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA Commitments:; ; Uptime Guarantee: We commit to maintaining at least 99% availability of the Software Service, measured monthly.; ; Maintenance Notices: Scheduled maintenance periods are excluded from uptime calculations, and users are provided with advance notice to minimize any potential disruption.; Refund Policy for SLA Breaches:; ; If we fail to meet the 99% uptime guarantee, affected users may be eligible for a refund. This refund will be calculated as a pro-rata credit against the subscription fee for the duration of the downtime, exceeding our commitment.; ; The process for claiming a refund involves the user submitting a request through their dedicated account manager. Our team will verify the claim against our uptime monitoring logs and process approved refunds accordingly.; ; This SLA underlines our commitment to providing a reliable and consistent service, ensuring that users can depend on BridgingX for their contract intelligence needs.
• Approach to resilience: BridgingX adheres to rigorous information security policies aligned with ISO 27001 and 9001 standards, ensuring comprehensive protection and management of sensitive corporate and personal data. Our policies cover all aspects of security, including access control, data encryption, and incident response.; ; Our governance framework involves a clear reporting structure and our Head of Operations oversees all security-related functions and reports directly to the Managing Director. ; ; We enforce our security policies through regular training sessions for all employees, emphasising the importance of security in their daily operations. Additionally, we conduct periodic audits and security assessments to ensure compliance with our policies. Non-compliance is addressed immediately, with corrective actions and potential disciplinary measures taken to prevent recurrence.; ; Security incident management processes are clearly defined, with guidelines for quick detection, reporting, and resolution of security incidents. Employees are trained to report any suspicious activities or breaches immediately to the designated security team, which then follows a structured incident response plan to mitigate risks and limit damage.; ; These policies and processes are regularly reviewed and updated to adapt to new security threats and compliance requirements, ensuring robust and up-to-date protection for our clients and their data.
• Outage reporting: Our service reports any outages primarily through email alerts. We promptly notify users via email to ensure they are aware of any disruptions and can plan accordingly. Additionally, once the issue is resolved, we send a follow-up email to update users on the resolution and service status.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to BridgingX AI Contract Intelligence management interfaces and support channels is strictly controlled through role-based access control (RBAC) mechanisms. ; ; Users are assigned roles based on their job responsibilities, defining their access privileges to various platform parts. ; ; Only authorised users, such as administrators, have access to management interfaces. ; ; Support channels are accessible based on user role and need, ensuring that sensitive data is only accessible to appropriately authorised personnel. ; ; Additionally, all access is logged and monitored for audit and compliance purposes, ensuring secure and appropriate use.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Assured
• ISO/IEC 27001 accreditation date: 2021
• What the ISO/IEC 27001 doesn’t cover: The scope of our ISO 27001 is for the provision and access of the BridgingX platform. ; ; Additional services, including professional services and feature requests are outside of this accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: BridgingX follows rigorous information security policies and processes that are aligned with ISO 27001, ISO 9001, and Cyber Essentials standards. ; ; Our policies cover data protection, risk management, and incident response, ensuring a robust security posture across all operations.; ; Department heads are responsible for implementing security policies within their teams, with mandatory security training for all employees.; ; Ensuring Policy Compliance:; We ensure compliance through regular internal audits, comprehensive employee training, and continuous IT infrastructure monitoring. ; ; Non-compliance issues are escalated through a structured process that involves corrective actions and reevaluation to prevent recurrence. ; ; Additionally, external audits are conducted annually to maintain our certifications and validate our security practices independently.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: BridgingX follows a comprehensive configuration and change management approach aligned with recognised standards. ; ; Tracking Components: All components of our services are meticulously tracked throughout their lifecycle, from deployment to decommissioning, ensuring full visibility and accountability.; ; Assessing Changes: Every proposed change is rigorously assessed for potential security impacts. This includes a thorough review process involving security risk assessments to understand the implications of each change.; ; Configuration and Change Management Standard Compliance: Our practices comply with industry standards, ensuring that all changes are managed in a controlled and secure manner, minimising risks to our services and client data.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: BridgingX AI Contract Intelligence employs a proactive vulnerability management process aligned with ISO 27001 standards. ; ; We assess potential threats by continuously monitoring security advisories and threat intelligence feeds from trusted sources like CERT, the NCSC and leading cybersecurity vendors. ; ; Patches are prioritized based on severity and are typically deployed within 24 hours for critical vulnerabilities. Regular automated security scans help identify and mitigate risks, ensuring that our defenses are robust and our response to emerging threats is swift and effective.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: BridgingX employs comprehensive protective monitoring conforming to CSA CCM v3.0 standards. We identify potential compromises using advanced threat detection systems that monitor for unusual activity patterns in real-time. Upon detecting potential threats, our dedicated security team assesses the severity and coordinates rapid responses, including containment, mitigation and resolution. ; ; Our incident response protocol ensures that we initiate investigations within minutes of detection, aiming to resolve issues promptly while minimising impact and conducting thorough post-incident analysis to prevent future occurrences.
• Incident management type: Supplier-defined controls
• Incident management approach: BridgingX adheres to ISO 27001, ISO 9001, and Cyber Essentials standards for incident management, ensuring robust, predefined processes for common events. ; ; Users can report incidents directly through our support channels, where they are logged and managed according to the severity and type of incident. We promptly communicate with affected users, providing detailed incident reports and updates throughout the resolution process. ; ; Our approach emphasises rapid response and thorough investigation, ensuring minimal impact and maintaining trust and transparency with our users.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  BridgingX actively contributes to fighting climate change by prioritising environmental stewardship in our operations, particularly by focusing on reducing Scope 3 emissions. ; ; By using the BridgingX platform, organisations can monitor Scope 1, 2 and 3 emissions against agreed targets, figures and compliance requirements set out in agreements and contracts with suppliers and partners. ; ; Additionally, our initiatives include:; ; Vendor Selection and Management: We choose suppliers with strong environmental policies and encourage partners across our supply chain to adopt greener practices and technologies.; ; Remote Work Policies: By promoting remote working, we reduce the need for commuting and significantly reduce transportation-related emissions.; ; Digital-first Approach: We minimise the use of physical resources by prioritising digital formats for our documentation, marketing, and communication strategies to decrease waste and energy consumption associated with physical goods.; ; Energy-efficient Technologies: Integrating energy-efficient software and hardware solutions across our operations to lower the energy demand of our service delivery.; ; Continuous Improvement: We regularly review and adapt our practices based on the latest environmental standards and innovations to ensure ongoing reduction of our environmental impact.

Pricing

• Price: £15,000 to £250,000 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.finch@bridgingx.com. Tell them what format you need. It will help if you say what assistive technology you use.