EPR, Online and Video consulting , Messaging ,Remote monitoring ,Virtual Ward, Appointments
Ouris health is a healthcare service provider platform to connect patients and health Professionals from diagnosis to follow ups and monitoring of problems.
We offer cloud software to connect and monitor patients remotely by Videos , Messages and to check clinical progress by monitoring vitals.
Features
- Online Hospital and GP Out patient Appointments
- Video Consultations
- Instant Messaging and Notifications
- Remote Monitoring of Patients at home and Nursing Homes
- Cloud based software no installations
- Virtual ward features
- E- Referral
- Online consultations - Messaging and Instant chats
- SMS and APP notifications
- Electronic Patient records
Benefits
- One solution for all communications
- 64 features of Online and Video Consultation
- Professionals to patients ( Single and Group)
- Professionals to Professionals
- NEWS2 and RESTORE Features
- Availble in Web and in APPs
- Safe on Hospital beds by Early Discharge
- Virtual ward and Remote Monitoring
- Single and Bulk Messaging to patients
- APP notifications with ZERO cost
Pricing
£0.18 to £0.75 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 1 3 3 9 8 6 2 6 8 0 8 5 9 5
Contact
OURIS HEALTH LTD
Thiru Sundaresan
Telephone: 07966152583
Email: Thiru@ourishealth.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None, Datas are stored in private AWS cloud.
- System requirements
- Software Licences to have log in access
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Online ticketing are open 24 hours and are categorised by urgency .
P1 -Urgent-Immediate - Response immediate or within 2 hours
P2 - High - with in 4 hours
P3 - Medium within 12 hours
P4 - Low - within 24 hours
P5 - Very Low with in 72 hours
We process support 24 hours 7 days a week. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We have tested multi chat functions for support with Agora SDK and we have a custom built inhouse chat support . Chat support is given to Technical issues only.
- Onsite support
- Onsite support
- Support levels
-
We provide FREE online support by Chat and E-mails
We provide cloud support engineer and account managers to organisations. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
1. Set up training and videos
2. Remote support
3. user documentation. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- We offer CSV option to export
- End-of-contract process
- We assist to extract at an extra cost but users could extract data onown.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None ( They have the same features )
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- We constantly monitor our demand and manage services by our support and dev team. We have KPIs to meet the time duration to solve the request . Our team manages requests and forecast resources accordingly . We have alerts in place on breaching our target response times. We review them weekly.
Analytics
- Service usage metrics
- Yes
- Metrics types
- A full reporting section available
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
-
CSV
PDF formats - Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Our terms and conditions include refund policy.
- Approach to resilience
- We have an SLA with local data centre( AWS)
- Outage reporting
- Public and by E-mails
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- By 2 factor authentification ( OTPs and using Authenticator )
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International Limited
- ISO/IEC 27001 accreditation date
- 26/01/2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Industry standards along with Cyber essentials Plus .
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- We have a log to check and monitor for cyber essentials
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- We have outsourced them and when issues found we apply patches,
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Alerts and we have a stringent security process.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Event management log and actions are provided to the users .
Incidents can be raised online , phone and chat . They are triaged as per priority P1-P5 . They are acknowledged and updated as per the priority . Usres have a support page and they can raise , view updates on the request . Exports can be generated on the priority type.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Ouris is an online platform connecting patients and health care professionals . We provide virtual wards and remote patient monitoring features helping patients to obtain care without traveling to clinics and hospitals. Reducing carbon emissions by reducing travel to clinics . - Covid-19 recovery
-
Covid-19 recovery
Ouris offers a free COVID web app for patients to manage covid symptoms and signs . They can be downloaded from APP store and google play .
Track symptoms , saturations , vitals - Pulse, temperature , breathing and vaccine side effects. - Tackling economic inequality
-
Tackling economic inequality
Ouris employs team from multi backgrounds to combat inequality . - Equal opportunity
-
Equal opportunity
Ouris employees team from all backgrounds and offers equal opportunity . - Wellbeing
-
Wellbeing
Ouris well being APP provides free health monitoring for patients - BMI , Weight , Mood tracking . These show alerts so that they could get help and advice earlier for a better clinical outcome.
Pricing
- Price
- £0.18 to £0.75 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- We offer Free trial period of 30 days and it includes all services on registration. The trial period can be extended.