SECURECLOUD+ LIMITED

High Security and Accredited Solution Development Services

SecureCloud+ services operate in high-assurance environments, built to stringent security guidelines and adhering to the latest Secure-by-Design guidance and principles. The development portfolio provides diverse scope/scalability, to rapidly and efficiently deliver classified collaborative working environments, utilising innovative technologies. Can be utilised to support static and deployed environments at OFFICIAL/SECRET/ABOVE SECRET.

Features

• Digital Transformation Programme Delivery
• Infrastructure Services aligned to Secure by Design continuous assurance process
• Service(s) are securely hosted within the UK Crown Hosting Datacentre
• Application Hosting at Secret
• Application Development Services and Support
• Data Analysis Services
• Planning, project management and implementation support
• Technical oversight over GSC Classifications
• 24/7 Network/Security Operating Centre (NOC/SOC) support
• Support business digitisation addressing Mobile/Social/Cloud/Information strategies

Benefits

• Cloud enabling services complement the delivery of core services
• Ensures full delivery of desired capability and its’ effective exploitation
• Baselining capacity in ITIL maturity/Cyber vulnerability guides improvement programmes
• Ensures managed services integrate effectively and securely with customer environment
• Automate tedious business processes and eliminate manual procedures
• Facilitate communication through common business applications, securely
• Integrates innovative technology to support accuracy, speed, agility and productivity
• Supports collaboration across all security classifications - OFFICIAL/SECRET/ABOVE SECRET
• Harnesses data-driven decision making for enhanced organisational performance
• Accessibility to new data/insights: enhanced decision making/working practice improvements

£12,000.00 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales-support@securecloudplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

613545306619053

Contact

Emilie Duda
0330 123 3633
sales-support@securecloudplus.co.uk

Planning

• Planning service: Yes
• How the planning service works: SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following: • Project plan • Communications plan • Risk management log • Service Design Pack (SDP)Technical Design Documents o High Level Design o Low Level Design • Service Management Plan (SMP) • Service transition plans for: o Migration o Testing and Acceptance o Training o Exit. The appropriate training for Users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The appropriate training for Users of the SecureCloud+ services will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All systems processing data protectively marked by GSC will be assessed by companies approved under CHECK.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: SecureCloud+ offers comprehensive end-to-end managed services for cloud hosting and software support, leveraging the ITIL v3 and v4 frameworks alongside ISO/IEC 20000-1 standards. Each service within our portfolio is governed by a detailed Service Management Plan that outlines the support mechanisms and agreements. These include: ; ; Service Ownership: Clear accountability for service outcomes. ; ; Service Boundaries: Well-defined limits of service provision. ; ; Service Level Agreements (SLAs): Quantifiable performance metrics agreed upon with clients. ; ; Responsibility Matrix: Assignments of roles and responsibilities. ; ; Reporting Deliverables: Timely and accurate service performance reports. ; ; At the core of the SecureCloud+ model is our robust Service Management capability, enhanced by a suite of advanced service management tools known as the Technical Service Stack. This integration enables proactive monitoring and management of services, ensuring operational excellence and administrative oversight. Our platform allows end-users to log incidents, track the status of services, and request updates or log service queries through the SecureCloud+ Service Desk, ensuring transparent and responsive service management. ; ; This structured approach ensures that SecureCloud+ not only meets but exceeds the rigorous expectations of IT service management and compliance, fostering reliability and trust in our cloud and software solutions.

Service scope

• Service constraints: Obtain permission necessary for SecureCloud+ contractors and agents to perform their obligations at customer sites.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Onsite support provided to meet the following SLAs: ; Priority 1 - 8 hours ; Priority 2 - 16 hours ; Priority 3 - 24 hours ; Priority 4 - 48 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Support levels: Onsite support provided to meet the following SLAs: ; Priority 1 - 8 hours; Priority 2 - 16 hours ; Priority 3 - 24 hours ; Priority 4 - 48 hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/08/2017
• What the ISO/IEC 27001 doesn’t cover: All of the operations and internal departments are within scope at both Reading and Stoke-on-Trent sites, services provided to customers are covered by accreditation at the appropriate government classification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • DIAS Accredited RMADS
  • Cyber Essentials+
  • CCM CSA V3.0.1

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SecureCloud+ is committed to providing a quality service in a manner that minimises our impact on the environment. We operate in compliance with all relevant environmental legislation such as ISO14001:2015 and the Government’s Environmental Policy and Sustainable Development Plan.; SecureCloud+ monitor their GHG emissions in line with the Greenhouse Gas Protocol for its Scope. The aim is to comply to the Government’s target of net-zero carbon emissions by 2050. Our total CO2 has been established and controls implemented to reduce it. SecureCloud+ have policies and will implement training, initiatives, and environmental objectives throughout its operations to reduce emissions. https://securecloudplus.co.uk/wp-content/uploads/2023/11/Carbon-Reduction-Plan-2022_23-Signed.pdf

  Covid-19 recovery

  In the post-Covid-19 environment, there is considerably more flexibility and mobility associated with certain roles. This places a greater emphasis on staff retention and promotion initiatives. The physical absence of staff from site also presents a challenge to in-work progression. This has placed greater focus on the development of all staff and placed key issues such as inclusion and diversity at the centre of the staffing agenda.; ; Recruiting more diverse talent into its workforce is a priority for SecureCloud+ and its partners and is central to its Inclusion and Diversity Strategy. In support, SecureCloud+ have partnered with organisations such as iHASCO to create bespoke Inclusive Recruitment training for all hiring managers ensuring fair selection processes and that every candidate has equal opportunities. The recruitment process is also done both in-person and virtually to provide opportunities for engagement with people and communities recovering from the impacts of COVID-19, including effective social distancing and remote working for those who are shielding.

  Tackling economic inequality

  Creation of New Businesses, Jobs, and Skills -; SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).; ; Supply Chain Resilience and Capacity -; As a Cyber Essentials Plus certified business, SecureCloud+ is committed to proactively identify risks and ways of mitigating cyber threats or vulnerabilities across our own business and our supply chain. SecureCloud+ utilise the Defence Cyber Protection Partnership (DCPP) as part of the Cyber Security Model combined with the principles of ISO27001 to assess the risk profile of the supply chain and hold regular meetings with the supply chain to identify and build resilience against cyber security risks.

  Equal opportunity

  SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).; SecureCloud+ has enabled apprenticeship and graduate engineering programmes that focus on the digital skills for the future and provide valuable work experience that can help nurture skills to support both our customers and our future business growth. ; ; Closely linked to a number of Academia Institutions (Staffordshire University & University of Southampton – Global Top 100 University), SecureCloud+ through the Staffordshire Digital Innovation Partnership (SDIP) completed a study in machine learning assisted anomaly detection, developing a cyber operational awareness and readiness platform, capable of assessing and analysing potential threats within a system, then displaying this data, from various feeds, into a single dashboard for ease of analysis. SecureCloud+ have invested in this partnership to extend its role to maximise its success in helping students to secure employment within local industry.

  Wellbeing

  SecureCloud+, founded by a number of UK Armed Forces Veterans, acknowledge the barriers faced by veterans acclimatising to working in industry and aim to support their integration - recognising the transferable skills that are acquired in the Armed Forces and actively encouraging veterans to apply for job opportunities as they arise. SecureCloud+ are Armed Forces Gold Award (Defence Employer Recognition Scheme) recipients and currently employ 20% of veterans/reservists. Underpinned by the 6 standards in the Mental Health at Work commitment SecureCloud+ also promote mental health awareness through on-site Mental Health First Aiders and a company supported health plan.; SecureCloud+ are an Investors in People (IIP) Silver Award employer. Investing strongly in staff training, recognition, reward, and empowerment. SecureCloud+ have a business-wide Continual Professional Development (CPD) Plan, providing staff with regular opportunities to undertake specific training related to any identified skills gaps. SecureCloud+ provide industry recognised training schemes and partner certifications that deliver professional qualifications such as ITIL(v4) or COBIT5.

Pricing

• Price: £12,000.00 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales-support@securecloudplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.