Fujitsu Services Limited

Fujitsu Smart Ticketing Commercial Portal

The Fujitsu Smart Ticketing Commercial Portal provides a customer-facing website for transport customers to apply for a commercial smartcard, manage their account, view previous transactions and buy or top up their existing smart products. It can be fully branded to complement a scheme and is fully responsive for mobile phones.

Features

• Customer account registration and management with application work flows
• Uploading or photo capture for personalisation of smartcards
• Registration of anonymous and third-party smartcards
• View ticket and journeys with account historic transactions view
• Smart ticket retail – new & top-ups with indirect fulfilment.
• Replacing a scheme smart media & tickets
• Payment processing and management where scheme fees apply
• UK government ITSO standard capable
• Bespoke styling and branding built on responsive design technology
• Interfaces to Fujitsu Smart Ticketing CMS service (mandatory module)

Benefits

• Remote web access over the internet via a web browser.
• Low total cost of ownership
• Multi tenanted service platform
• Manned UK Based ServiceDesk 5 days per week
• Fully hosted managed service
• Support for multi-modal schemes
• Supports multiple commercial schemes and smart media
• Fujitsu's proven capability in smart scheme management over 25 years
• Cloud platform supporting many UK transport schemes
• Optional modules: Analytics, ITSO HOPS, Remote POST and ABT

£0.00 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

613925524165129

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Fujitsu ITSO HOPS; Fujitsu Smart Ticketing CMS
• Cloud deployment model: Private cloud
• Service constraints: Subject to agreed planned maintenance for new releases and or bug fixes
• System requirements:
  • Fujitsu require domain owned certificate if hosting using domain-owned URL
  • Integrated Payment Service Provider facility required for online payment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Varies depending on support arrangements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Cloud Commercial Portal support levels including: -; ; % Service Level Availability ranging from 99%; Service Desk availability is as follows: -; Mon - Friday 07:00 - 17:30,; Saturday 09:00 - 17:30 and; Sunday 10:00-16:00; ; Fujitsu also operates an optional 24/7 manned helpdesk which is available at an extra cost which is determined by client requirements.; ; Access to an Fujitsu Account Manager is available for contracted customers
• Support available to third parties: No

Onboarding and offboarding

• Getting started: On site training and user documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Fujitsu is provided as part of a data extract service and provided in CSV format.
• End-of-contract process: Provision of a simple data file of customer owned data only.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All functionality remains the same for mobile devices
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Fujitsu Smart Ticketing Commercial Portal API can be provided as a RESTful and SOAP interface. The use of the API's use will be documented and configured as part of scheme customisation. API use controlled by an Fujitsu interface control document that will define the scope and usage of each API client connecting to the service.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised by Fujitsu as follows: -; ; 1. Service configuration to support scheme requirements.; 2. Portal branding, colours, text and imagery are tailored to customer needs.; 3. Can be hosted using customer owned domain URL.; 4. Configured product catalogue to scheme requirements, including pricing.

Scaling

• Independence of resources: The Fujitsu Smart Ticketing Commercial Portal is a cloud solution which can scale to meet customer demand. Fujitsu network monitoring ensures the Fujitsu Smart Ticketing Commercial Portal private cloud capacity meets the service capacity agreed with the customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Provided as standard end of month service performance report
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The Fujitsu Service Desk provide a standard user data export service
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Fujitsu Cloud Commercial Portal is provided on a 99% service level availability with a service credit regime to compensate for poor performance.
• Approach to resilience: The Fujitsu Cloud Commercial Portal has a secondary (DR) services to provide service resilience in the event of a system disaster.
• Outage reporting: The Fujitsu Service Desk will inform customers (by email and phone) directly in the event of an unplanned system outage.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: The Fujitsu Cloud Commercial Portal is a public facing website therefore restrictions to access is not required. However, to gain access to a defined user account, users are required to insert a username and password combination. Only following successful verification of user credentials can the end users manage their account.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: Anything that is not included within the scope of the ISO 27001 certification is not included.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group
• PCI DSS accreditation date: 03/11/2021
• What the PCI DSS doesn’t cover: Certification covers Fujitsu portals and CMS platforms with integration of Payment Service Provider (PSP) service only, PCI does not cover any other system.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001; ISO 9001; ISO 14001; PCI V3

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Fujitsu operates its own change management process, reviewed and assessed at a monthly Change Advisory Board (CAB). A change manager plans and tracks the new releases and changes over their lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Fujitsu operates a continuous threat assessment process for its business from software security violation monitoring (using Nexus), network vulnerability scanner (using solar winds) and annual pen testing using external security agencies.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Fujitsu operations working closely with infrastructure monitoring and review identified security issues and weaknesses. These are graded against an agreed criticality scale and those items identified as critical are schedule for resolution and owned by head of department. For example identified software security vulnerabilities are automatically scanned, scored and addressed as part of the continuous improvement policies.
• Incident management type: Supplier-defined controls
• Incident management approach: Fujitsu has established predefined and documented incident management process, the Fujitsu Service Desk is available 7 days per week to enable customer to contact Fujitsu to report an incident. Incident reporting in managed via the incident manager and service desk and depending on the severity of the incident can be as frequent as hourly.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.