Azeus UK Limited

Convene Assure

Convene Assure is a board governance and skills evaluation platform for Company Secretaries and governance teams to move beyond Word surveys, spreadsheets, and consultant PDFs.
Delivering repeatable, software-driven evaluation cycles with sector-aligned questionnaires, instant analytics, and action tracking so boards get candid insight and a defensible audit trails for regulators.

Features

• Board Evaluation Platform
• Sector-specific Board Governance Questionnaires
• Sector-specific Board Skills Questionnaires
• Real-time reporting and heatmaps
• Action Planning & Tracking
• 360° review
• Annual Benchmarking
• AI Features
• Skills Matrix
• Sub Committee Questionnaires

Benefits

• Simplify board evaluations by eliminating manual surveys and data analysis
• Provide heatmaps with actionable insights
• Meet your corporate and contemporary governance responsibilities
• Protect data with enterprise-grade encryption, authentication, authorisation mechanisms
• We use AWS UK for hosting your data
• Provide clear action planning and tracking for boards
• Support succession planning for boards

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpresales@azeus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

614060025608878

Contact

Azeus UK
020 3743 2515
ukpresales@azeus.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Adoption Platform
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A.
• System requirements:
  • Web browser: Google Chrome 51 or later
  • Web browser: MS Edge 13.1056 or later
  • Web browser: Mozilla Firefox 47 or later
  • Web browser: Apple Safari 9 or later
  • Windows: minimum Windows10, Intel i3, 4GB RAM
  • MacOS: minimum X 10.10

User support

• Email or online ticketing support: Yes
• Support response times: Support Case Response Times and Resolution ; Priority: High. Response time: 1 day.; Medium: 2 days.; Low: 4 days.; Support is 24/7/365, response times do not vary on week-ends.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Customers are assigned an Account Manager who manages the ongoing contract, amendments or additions to it, provides general customer engagement, new product information, guidance and the provision and pricing of any additional business, technical, project management and user training, consultancy services or other required by the customer. ; ; Support Case Priority Levels; Reported issues will be prioritised according to their nature and impact on business operations. ; The priority definitions are: ; ; High: Service is unusable.; Medium: Service is usable but affects day-to-day operations. Service is usable but has minor issue(s).; Low: Ad-hoc queries by end users.; ; Support Case Response Times and Resolution; Priority: High. Response time: 1 day; Medium: 2 days.; Low: 4 days.; ; Support Case Resolution Times; Priority High: Targeted for resolution within 1 working day.; Priority Medium: Targeted for resolution within 5 working days. ; Priority Low: Fix can be in next release.; ; A support case is considered resolved when either a fix or a workaround is provided so that end users can continue with their work. In the case where a workaround is provided, Convene support staff will continue to follow up and resolve the issue.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Convene Assure is a simple to use platform with online user training offered to system administrators and Board members if the Board requires training. ; System Administrator Training covers various tasks such as creating user accounts, enrolling users to cycles & providing guidance to interpret heatmap insights & set Actions (0.5 to 1 hour).; Board Member Training covers tasks like logging in, completing questionnaires and interpreting heatmap insights (0.5 to 1 hour).; Other resources like User Manuals and Quick Start Videos are also available.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users are able to access their information on the platform for the duration of the contract period. The platform supports self service export including in PDF format to prevent vendor lock-in and support audit-readiness. When the contract ends they will loose access to the platform but retain information previously exported.
• End-of-contract process: Upon termination by us, for reasons other than cause, or at your direction, you may request access to your Content, which we will make available for an additional fee. You must make such request within thirty (30) days following termination. Otherwise, any Content you have stored with the Services may not be retrievable, and we will have no obligation to maintain any data stored in your account.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Convene Assure offers a secure, modern board evaluation platform with powerful reporting and an actions workflow.; Internal administrators can manage users, meeting roles, permissions and evaluation cycles without supplier involvement, reducing friction, saving time, increasing internal governance flexibility.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Convene Assure V3 is open to trial and feedback by any user of assistive technology.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Convene Assure is highly scalable and can accommodate large volumes of users in one environment. We have customers with as few as 5 licences all the way up to large customers who have up to 100 users. Convene Assure's cloud infrastructure is hosted by Amazon Web Services (AWS), and we take advantage of the massive infrastructure capacity, low-latency internal networks, and virtually limitless storage capacity, allowing our solution to scale up as the size of the workload increases while retaining high levels of performance and availability. Convene Assure is also designed to support many concurrent users without issues.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: AES-256
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The platform supports self-service export in PDF format.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: User input

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The guaranteed system availability is 99%.
• Approach to resilience: Azeus UK implements a comprehensive backup strategy that keeps redundant backups of system data and its configuration. AWS provides multiple data centres (known as Availability Zones) for each region. Each availability zone is built and configured to be highly resilient, but in case one entire Availability Zone goes down during a disaster, Convene Assure can be easily recovered in another Availability Zone in the same region.
• Outage reporting: Convene Assure relies on AWS to report outages to their services. When we receive such reports we email our users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Convene Assure supports role-based access to all areas of the system and outputs including reports. For support channels, Convene Assure policy prohibits employees from accessing raw user data.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Azeus/Convene Assure team operates a formal Information Security Management System (ISMS) which is based on BS779 pt.2 and ISO17799 and accredited under the ISO standard 27001. It addresses the following areas: Quality, Performance Monitoring and Review, Policy and Procedures, Managing External Relationships, Financial Management, Strategic and Business planning, Human Resource Development and Service Innovation. There is a nominated Chief Security Officer (CSO) who ensures that Azeus UK staff members are aware of the importance of meeting customer, as well as statutory and regulatory, requirements. The Chief Security Officer also ensures that staff members contribute to achieving Azeus UK’s Information Security Objectives and ensures a) that the information security policy and objectives are in line with the strategic direction of the organisation, b) that they are fully integrated into the organisation’s processes and c) that resources needed for the ISMS are available. Further, the CSO ensures that communication covering the importance of effective information security management and conformance to the ISMS requirements is in place, that the ISMS achieves its intended outcome(s), that direction and support is available to staff and that continual improvement is promoted.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Azeus UK tracks a range of system configuration settings (e.g. application, server, network, firewall, etc). During initial setup, we apply our standard configuration process (which includes server hardening) prior to release for customer use. Subsequent changes are then tracked and undergo our internal change management processes which includes impact analysis to system security and stability. Changes are first tested in an identical test environment before being rolled out to the production environment. Azeus UK manages only the server-side configuration which includes OS security patches and server-side anti-virus updates. We expect the customer to maintain the configuration of all client-side devices.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Security testing is a key aspect in the overall development process for the Convene Assure platform. The system undergoes regular and methodical vulnerability scanning on both the application and the infrastructure in line with the requirements of the Digital Service Standard. Regular In-house testing ensures we are building and maintaining a body of expertise in the developer pool. Independent vulnerability scans are also often conducted by our customers for additional assurance. Potential and current vulnerabilities are made known by these scans. Appropriate rectification for these vulnerabilities are then handled in a timely manner dependent on the severity of the vulnerability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: In conjunction with our hosting provider (who applies the Cloud Security Principles) our monitoring strategy embraces the NCSC's 10 Steps to Cyber Security. This strategy includes both technical and transactional monitoring, as appropriate, informed by previous security incidents and our remedial actions. Our incident response plan comprises: 1. Make an initial assessment, 2. Communicate the incident, 3. Contain the damage and minimize the risk, 4. Identify the type and severity of the compromise and protect the evidence, 5. Notify external agencies and recover systems, 6. Document the incident. Response times will be dependent upon the severity and its impact.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Azeus UK uses JIRA (our online tracking system) to communicate, manage and report on all incidents. We provide authorised customer representatives access to our JIRA system in order to promote transparency and they can engage in the workflow from initial logging to resolution. Feedback on all incidents is available here. Incidents are classified as critical, high, medium or low and are responded to within our response time commitment and resolution timeframes. Critical and High incidents will usually be followed by an internal Causal Analysis meeting and the appropriate updating of documentation and/or process.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Prospective customers may have up to 30 days free access to specific questionnaire in order to test out functions and assess their applicability to current needs. We offer a standard 'sandpit' environment with a suitable questionnaire to enable real-life working scenarios to be managed.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 22 July 2025
• What the ISO/IEC 27001 doesn’t cover: Development by offshore team is not covered by ISO/IEC 27001 (but is covered by our SOC 2 Type II)
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Tuesday 18 March 2025
• What the ISO 9001 doesn’t cover: Development by offshore team is not covered by ISO 9001 (but is covered by our CMMI Level 5)
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7e2eb556-1ca6-435d-88c7-0e879ec2136c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ceff8632-596c-454d-94bd-fb7ee0b963ab
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpresales@azeus.com. Tell them what format you need. It will help if you say what assistive technology you use.