Netpremacy Limited

Google Workspace & Google Chrome Deployment & Migration Services via Netpremacy

Netpremacy has built a strategic cloud deployment and migration delivery model around meeting our customer's imperatives. This model is collaborative and capable of delivering high-quality, high-value cloud solution deployments. Services include strategic advice, readiness assessment, planning, business analysis, technical consultancy, project management and SaaS related integration services.

Features

• Google Workspace account provisioning and configuration consultancy
• Technical migration deployment consultancy
• Change management and communications consultancy
• Google cloud strategy and project management services
• Google Workspace & Chrome pilot/trial cloud deployment consultancy
• Implementations team with Security Clearance national vetting (SC) in place
• Integration services relating to Google Cloud (GCP) and Workspace (SaaS)
• Testing and bespoke support consultancy
• Business analysis and pre and post deployment survey consultancy
• Implementation of third party SaaS offerings e.g. AODocs/BetterCloud

Benefits

• Discovery and project planning before commitment to buy full project
• Trials/pilot programmes before committing to Google Workspace or Chrome licenses
• Netpremacy can provide data migration offsite as an outsourced service
• Tried and tested, successful deployment methodology for Google Workspace solutions
• Fully accredited and certified consultants and product specialists
• Business transformation, change management planning and delivery
• Workspace security and mobility advice and best practice guidance (NCSC)
• Project plans and overall project management service
• Line of business Google Workspace integration services (mail relays, etc.)
• Communications planning, posters, templates, video library and more

£750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

614105572824694

Contact

Andrew Eden
0113 366 2008
aeden@netpremacy.com

Planning

• Planning service: Yes
• How the planning service works: Netpremacy has been a Google Workspace Premier Partner from the start of the reseller program. We have developed a customised planning and readiness approach to implementation of the cloud services we provide. Project delivery is typically split into technical and change management streams. Technical configurations and advice are reviewed at the outset as part of a Deployment Planning Workshop. Our technical deployment experts typically partner with the customers technical delivery team to work through the set up and data migration aspects. In parallel we assess organisational readiness and develop a customised communications plan and specific change management program including tailored training (onsite, remote, eLearning based) to meet the specifics of the customer's user base. Our qualified project managers interact with your internal PM's to manage a successful project delivery throughout.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Google Workspace Basic, Business and Enterprise (including Google Vault)
  • Google Cloud Platform
  • Google Chrome Management & MDM
  • Google Workspace Marketplace Applications (Smartsheet, LucidChart/Press, etc.)
  • Google Workspace optional security solutions - BetterCloud
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk
  • RingCentral

Training

• Training service provided: Yes
• How the training service works: Remote or onsite training service. Provision of all training materials, ability to customise content according to customer requirements. Short video content creation and access to existing libraries of short training videos. eLearning portal customised for each customer and provided free of charge as part of your engagement with Netpremacy.; See separate listing - Netpremacy Training Services for more details
• Training is tied to specific services: Yes
• Services the training service works with:
  • Google Workspace
  • GCP
  • Zendesk
  • RingCentral
  • Lumapps
  • AODocs
  • Maps
  • Chrome

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Netpremacy has been a Google Workspace Premier Partner working with public sector since the inception of the UK program. We are used to setting up Google Workspace to work with some of the most stringent security requirements and configure in accordance with the NCSC guidelines for Google Workspace, providing full documentation of your configuration.; Netpremacy technical deployment team have also worked with all of the available Google Workspace migration tools, including the native GSMME, DMS, AppBridge and so on. We typically provide on premise set up and configuration with your team ready to deliver the required data migration or can offer an offsite, fully managed data migration service if preferred. Data migrations typically include, mail, calendar, contacts and fileshare data including SharePoint and other on premise repositories.; In addition we have worked on numerous Google Workspace to Google Workspace domain migrations where customers have integrated additional business services.; Our service is very much tailored to meet each customer's individual needs and our preference is to leave your team with the residual skills they will need in-house to take the solution forward.; We also offer Active Directory, Password and/or SSO advice and related services to integrate your various cloud directory services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Google Workspace Basic, Business and Enterprise (including Google Vault)
  • Google Cloud Platform
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk
  • RingCentral

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We work with customers to advise on the best configurations of the chosen cloud based solutions we supply. This will often include bench-marking the solution for performance and quality assuring the implementation and configuration in accordance with recognised best practice guidance such as from NCSC and in accordance with the vendors own recommendations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Configuration of Google Workspace in accordance with NCSC principles
  • Configuration of GCP in accordance with NCSC principles
  • Existing customer Google Workspace security healthchecks
  • National Cyber Security Centre cloud principles

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Netpremacy offers an enhanced support service with direct access to Google Cloud, Google Workspace and SaaS accredited specialists. Certified to provide Customer Success Services approved by Google. As a Google Workspace Premier Partner we have direct access to Google technical and implementation staff to escalate any critical issues.; See Netpremacy Premium Reseller Cloud Support Services as a separate listing

Service scope

• Service constraints: None that we are aware of.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Dependent
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Access to Netpremacy's Cloud Support Services is available by taking out an optional additional service contract and is listed separately from our deployment consultancy services.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google Workspace & GCP, AODocs, Zendesk, RingCentral

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The International Organization for Standardization (ISO)
• ISO/IEC 27001 accreditation date: 30/11/2021
• What the ISO/IEC 27001 doesn’t cover: https://cloud.google.com/security/compliance/iso-27001
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/7/2021
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: https://cloud.google.com/security/compliance/csa
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: 30/01/2022
• What the PCI DSS doesn’t cover: https://cloud.google.com/security/compliance/pci-dss
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environment KPI:; We ensure each of our physical office locations has at least one “green ambassador” who is empowered within the business to educate, inform, define and shape our environmental policies for each of our physical locations to enable the business to achieve increased performance year on year; Some of the key ways we drive environmental sustainability within Netpremacy are:; We integrate environmental concerns into our decision-making and resultant activities via our green ambassadors.; We dispose of electrical items either to the second user market or in accordance with current WEEE recycling directives where reuse is not possible.; We minimise travelling with the use of improved collaborative technology (we are Google business) and complementary Company policy. We also provide secure bike storage to encourage eco-friendly methods of travel for our employees.; We minimise waste and reuse/recycle as much as possible. We recycle on a weekly basis, with recycling stations at each desk pod and kitchen within the Leeds office.; We recycle/reuse ink cartridges, using a charitable recycling service which benefits both charitable organisations and the environment.

  Tackling economic inequality

  Local Business & Economy:; Providing work opportunities for small, medium, micro-sized businesses, social enterprises and minority owned businesses ; Procuring goods and services locally where possible ; Supporting small, medium, micro-sized businesses, social enterprises and minority owned businesses to improve capability and grow sustainably

  Equal opportunity

  Employment and Skills: ; Enabling local people to obtain the skills needed to access employment ; Providing our employees with new skills for the future ; Creating employment opportunities within the communities that we work ; Removing barriers to employment in the information technology industry for underrepresented and disadvantaged groups ; Offering employment opportunities to those who serve or have served in our armed forces; Employment and Skills KPI; We ensure that our staff collectively attain at least 10 industry recognised certifications per annum.

  Wellbeing

  At Netpremacy we create infrastructure, support communities and enable growth to deliver community benefits and additional social value. We assist our customers to maximise social, economic and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) Act 2015.

Pricing

• Price: £750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.