Digital Transformation

Service scope

Software add-on or extension: No
Cloud deployment model: Private cloud
Service constraints: None
System requirements: Internet browser

User support

Email or online ticketing support: Email or online ticketing
Support response times: At VE3, we classify system issues into three categories to ensure timely and effective responses:

Category A: System inoperable, halting business operations. Response within 1 hour, correction within 4 hours.
Category B: System operational with minor data or functionality issues. Response within 24 hours, correction within 4 working days.
Category C: System fully operational, non-essential function affected. Response within 24 hours, correction within 7 working days.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Tested with Dragon
Onsite support: Yes, at extra cost
Support levels: We support provides first line support telephone and email support is included within service charge for the annual use of the software solutions. This is support is provided Monday to Friday from 09:00 - 17:00. A dedicated support team is provided to support any issues that you might experience. In addition the up-time guarantee for the service is 99.9% based on 24/7/365 days of the year.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: VE3's onboarding package is designed to ensure that your system is fully operational and that your team is well-equipped to manage it confidently and effectively. The onboarding process, led by an experienced VE3 project manager, involves a phased implementation to facilitate a smooth transition and effective knowledge transfer.

Our training approach includes shorter, more frequent sessions that have proven to be highly beneficial for skill transfer. Initially, VE3 will demonstrate how to set up and configure the system. Subsequent sessions will allow your team to handle the setup directly, with support and quality assurance provided by our Delivery Specialists and Trainers.

VE3 will also supply all necessary training materials, including user guides and instructional videos, to support your team throughout the onboarding process and beyond. This structured approach ensures that your team gains the skills and understanding needed to administer the system successfully
Service documentation: Yes
Documentation formats: PDF

Other
Other documentation formats: Video
End-of-contract data extraction: VE3 can deliver complete databases to our customers in standard formats such as Microsoft CSV, XML, or Excel. Additionally, we are prepared to accommodate other format requirements, which can be discussed and tailored on a case-by-case basis to meet specific needs.
End-of-contract process: There are no additional costs at the end of the contract

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: None
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Open API standards
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: JAWS
API: Yes
What users can and can't do using the API: VE3's API layer enhances accessibility and flexibility, allowing for direct and secure interactions with our booking and resource management processes. We provide ready-made front ends through our API structure as a starting point for clients. Additionally, for those with the necessary expertise, we offer open access to our APIs, enabling a broad spectrum of functions.

Our APIs are designed as Open APIs, compatible with various technologies, including JavaScript and AJAX. Clients can use these APIs to develop custom front ends that integrate seamlessly with their existing systems, or initiate and integrate processes directly through the API. This allows for integration with other systems such as CRMs or forms engines.

Full functionality and logic are accessible through the APIs, providing clients with the freedom to utilize and present the data without restrictions.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The VE3 solution offers a highly configurable platform, enabling users to tailor both the public-facing elements and back-office views to meet their specific needs.

Our intuitive user-interface provides tools for editing buttons, emails, and page content, allowing users to craft a personalized look and feel for their solution. Users have extensive customization options for booking processes, such as enabling features like 'document upload' or terms and conditions, and can adjust the status and workflow of received bookings.

Additionally, the system allows for role definitions, enabling system administrators to specify access levels and customization permissions for different users. The form builders within the module further enhance customization, enabling the definition of required information for various booking types based on user needs. This level of customization ensures that the VE3 platform can adapt to a wide array of operational requirements and user preferences.

Scaling

Independence of resources: Provides tailored hosting solutions for each client based on their specific needs . Clients can opt for dedicated server hosting, which ensures their operations are isolated, preventing any interference with the solution. Alternatively, clients may choose shared hosting, which features client-specific, independent databases. In shared settings, we ensure isolation for each client through configurations available in IIS, and we implement upper limits on each site to maintain performance and security.

VE3 employs real-time monitoring tools to oversee the speed and uptime tolerances of all client sites. Additionally, we utilize CPU usage alerts that are triggered when CPU utilization reaches 75%.

Analytics

Service usage metrics: Yes
Metrics types: The service metrics we provide are within an array of application specific reporting suites. These reports allow clients to access a wide range of metrics from systems and provide comprehensive and clear information about how the service is functioning
Reporting types: Real-time dashboards

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: There are a number of standard reports that contain all system information - the user is able to export these in a number of Microsoft formats
Data export formats: CSV
Data import formats: Other
Other data import formats: XML

Excel

JSON

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: The Standard SLA covers: 99.9% monthly network up-time guarantee, 5-hour hardware failure response time Credit allowances for hardware or network failure beyond SLAs 24.7 automated SLA monitoring and notification. On top of this we offer a network guarantee of 99.9% monthly network up-time for our ISP network. In the event of a network fault that takes your server off-line, we will offer a credit allowance
Approach to resilience: Available on request.
Outage reporting: Networks are continuously and automatically monitored. VE3 is immediately informed of any potential problem so that it is normally rectified before your service is affected. If any complications arise, the support team will be in regular contact to update clients of on-going progress and expected resolution time-frames. This service would usually be provided via email

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password
Access restrictions in management interfaces and support channels: Identity and authentication controls restrict access through the following mechanisms: Authentication federation, Username and password, Two factor authentication, Username and strong password/passphrase enforcement.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Username or password

Audit information for users

Access to user activity audit information: You control when users can access audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 14000-1

ISO 22301

ISO 9000-1

ISO 20000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: VE3's information security policy encompasses the protection of data across various mediums including computers, networks, paper, digital storage, cloud environments, and verbal communications. Responsibility for implementing this policy lies with all managers within their respective business areas, ensuring their teams comply. Every employee is obligated to follow this policy, with disciplinary actions in place for non-compliance.

The policy's objectives are to protect information from unauthorized access, ensure confidentiality and integrity, comply with legal and regulatory requirements related to intellectual property, data protection, and privacy. Additionally, VE3 is committed to maintaining robust business continuity and disaster recovery plans, which are regularly updated and tested.

All employees receive adequate training on information security, and all risks are thoroughly assessed, managed, and minimized as necessary. The VE3 Security and Risk Committee is responsible for investigating any actual or suspected security breaches, ensuring all incidents are appropriately addressed.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: VE3 utilizes GitHub as our central code repository, which tracks all changes and check-ins made to our code, facilitating the review and comparison of modifications. GitHub also supports our management of different branches of our solutions, enabling us to maintain specific versions tailored for individual clients.

In addition, VE3 operates a job monitoring system that tracks support and development tasks. This system aligns jobs with their respective check-ins to provide context and justification for each change.

As part of our commitment to maintaining high security standards, VE3 follows stringent processes for software design and development that align with ISO27001:2017 requirements.
Vulnerability management type: Undisclosed
Vulnerability management approach: We have a Cisco ASA 5516 firewall with Firepower. Windows updates through GFI, deploying Critical updates automatically. We obtain all the cyber threats through firesight management and have also been given a portal to Mi5’s Cyber security.
Protective monitoring type: Undisclosed
Protective monitoring approach: Our data centre deploys the Cisco Firesight Management Center alongside Cisco 5516x firePOWER IPS, Apps, AMP and URL with Smartnet.
Incident management type: Undisclosed
Incident management approach: As part of our commitment to maintaining ISO 27001 and 9001 standards, VE3 has established comprehensive procedures for Non-Conformance Control, Information Security Incidents, and Corrective Actions. Stakeholders can report any non-conformance via telephone or email. Each report is recorded on a Non-Conformance Report (NCR), where Corrective Actions and Actions to Prevent Recurrence are identified and documented. Completed NCRs are returned to the customer when appropriate, then filed and later reviewed during the Management Review Meetings.

Incidents can be reported through various channels, including directly to our support system or via telephone.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:
We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:
VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:
Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:
VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:
We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:
VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:
We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:
VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:
We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:
VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes

Wellbeing

Environmental Sustainability:
We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:
VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:
We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:
VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:
We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:
VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Digital Transformation

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents