TELEFÓNICA TECH NORTHERN IRELAND LIMITED

Telefónica Tech Service Integration

Telefónica Tech provides Cloud Service Integration capability to scope, define, analyse, and propose solutions to enable the integration of existing business systems into the Cloud. Service Integration services help organisations successfully implement their Cloud strategy by effectively integrating disparate elements to form a single coherent solution.

Features

• Integrate Cloud and hosted applications
• Infrastructure Consolidation and Aggregation
• Migration to Cloud services
• Aggregation of systems
• Transition and Integration Plans
• Design Documentation
• Project Control Documentation

Benefits

• Business critical applications may be deployed across multiple platforms
• Consolidation and aggregation of key infrastructure
• Flexibility for additional capacity as and when the business dictates
• Migrate legacy applications and data to SaaS Cloud based services
• Enable seamless access across Cloud and hosted services

£350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Andrew.Knight@telefonicatech.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

614567843753590

Contact

Andrew Knight
028 90454433
Andrew.Knight@telefonicatech.uk

Planning

• Planning service: Yes
• How the planning service works: Telefónica Tech appoints a team of skilled personnel to manage the integration of client systems. This team will be responsible for developing:; • Transition and Integration Plans;; • Design Documentation;; • Technical Documentation;; • Testing Documentation; and; • Project Control Documentation.; ; Service Introduction; Telefónica Tech will perform comprehensive integration testing prior to introducing a new service into live operations. Using Test scripts agreed with the client, we test each of the necessary interfaces and integration points with the new solution and existing systems.; ; Telefónica Tech has a proven Service Introduction process, which we use to transition systems from implementation states to an operational steady-state. This requires the identification of dependencies on existing services, both internal and external, and managing them to ensure a seamless transition to operational readiness.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training can be provided on a per customer basis. Requirements will be reviewed as part of the assessment and planning service.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We bring skills in bridging the gap between business and IT, to ensure that the requirements are appropriately visualised and understood by everyone regardless of their role within the project or organisation.; ; Telefónica Tech’s detailed approach to application analysis and requirements gathering reinforces successful delivery of new services and systems in the Cloud. Our clients obtain a clear articulation of their application architecture that is ready to be distributed to their suppliers, combined with a strong and rigorous approach to managing the inevitable requirements for change during delivery. ; ; Our APAS Consultants gain an early holistic and user centric view of the business need before clarifying detailed functional and non-functional requirements. They will then work to define clear boundaries to be drawn around the scope of requirements. ; ; We analyse each requirement for suitability before being refined into concise statements. This is to ensure we capture requirements that are Specific, Measurable, Attainable, Realistic and Timely (SMART). Both functional and non-functional requirements are documented, analysed and agreed. This helps to clearly communicate the requirements to members of the implementation and support teams, removing any ambiguity, and highlight the importance of the benefits that are expected to be realised by the solution.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Telefónica Tech is committed to operating a quality assurance system, which places customer satisfaction as its top priority. A quality management strategy is agreed to meet the needs of the customer. Performance tests will depend on the project scope and test tools available.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Telefónica Tech use an ITIL aligned Service Management methodology to deliver the Cloud Support to clients. ; Clients can log service requests or incidents via the Telefónica Tech Service Desk 08:00-18:00 Mon-Fri excluding public holidays. Support outside these times is by exception only and subject to prior arrangement. The Service Desk can be contacted by phone, email, or web. ; Telefónica Tech will produce standardised monthly reports that detail consumption of the service.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Response up to minimum 30 minutes, max 8 hours depending on priority severity of support request and service level.; *P1 calls must be logged by telephone to ensure a more immediate response"
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: P1 - A system or application is down and defined as critical by the client. The system/application has a material impact on the ability to carry out business as usual. Response 4 Hours, 24x7x365. ; ; P2 - A non-critical system or application that is being affected or down to such a degree as to impede business as usual. Response 8 Hours, Mon-Fri - 08:00 - 18:00. ; ; P3 - An issue affecting services that is not business critical. Response 16 Hours, Mon - Fri - 08:00 - 18:00. ; ; P4 - A non-business impacting event requiring investigation. Response 24 Hours, Mon-Fri - 08:00 - 18:00.; ; Telefónica Tech will provide appropriate qualified and experienced professional services consultants to deliver the service, along with PRINCE2 project management, and technical account management scaled to the need of the Customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 01/06/23
• What the ISO/IEC 27001 doesn’t cover: The following is covered by our ISO27001 certification:; ; The provision of IT and Cloud Services including Wide Area Networks (WAN), Infrastructure, Backup and Disaster Recovery as a Service, Consultancy, software development and product supply of on-premise infrastructure services including virtualisation, disaster recovery, remote access and associated ongoing support for public and private sector customers, directed through HQ offices in Belfast with operations across the UK and Ireland.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Government OFFICIAL Classification Supplier
  • ISO27018 Protection of Personally Identifiable Information in the Cloud
  • Health & Social Care Network (HSCN) Compliant
  • IASME Information Security Standard Certificate of Assurance

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Telefónica Tech is fully aware of its responsibility to the planet and strives to be a leader within our sector in our approach to contributing to the fight against climate change.; ; We are contributing to a more decarbonised and sustainable world by reducing our own carbon emissions and promoting digital solutions to support our customers in their journey to tackle climate change.; ; Telefónica Tech is part of the larger Telefónica Group, which has been recognised in the Supplier Engagement Ranking 2021 as a leading global company for its action against climate change by incorporating its value chain into its commitments to have zero net emissions.; ; The Supplier Engagement Ranking (SER) Leader board, made up of 520 companies, provides a rating of how effectively companies engage their supply chains on climate change to ensure a 1.5°C future.; ; Telefónica Tech focuses on reducing its environmental impact by decoupling its growth from the emissions generated, reducing the consumption of natural resources and aiming to become a zero-waste company by increasing our already exemplary levels of recycling.; ; We also develop green technology solutions so that our customers can minimise their environmental footprint and works to reduce emissions associated with the use of equipment in the customer’s environment.

  Covid-19 recovery

  Organisations will recover from COVID-19 disruptions at different rates and may need to be prepared for ongoing disruption, either due to legislation, changing workforce attitudes, or access to skilled resources in a more mobile workforce.; ; Organisations that had well-grounded digital infrastructures were best placed to pivot and adapt to the changing ways of working imposed by COVID-19. However, those with high levels of technical debt struggled to adapt. Therefore, organisations must focus on investing in technical enablers rather than continuing to invest in maintaining legacy solutions that limit their ability to adapt to a changing world.; ; Digital strategy and business strategy need to be aligned. This will prevent new systems from being added to old ones and increasing the existing management and maintenance burden. Organisations also need to avoid automating processes that are fundamentally flawed or inefficient.; ; After long periods of home working, social distancing, and the introduction of new collaboration tools, employees expect higher levels of collaboration and digital technology to enable them to work from any location and enjoy the same quality of experience as being based in their central offices.; ; The enabling infrastructure, tools, processes, and policies must be integrated to make business information readily accessible in a secure manner without adding additional friction to the user experience.; ; Telefónica Tech provides Cloud-oriented consulting services and solutions that address these fundamental business enablers that help develop firm foundations for future digital infrastructure to support business growth post COVID-19.

  Tackling economic inequality

  Digital skills are essential in virtually every industry sector. Therefore, it is incumbent on organisations to provide the necessary skills and training to enter the workforce and provide an environment that fosters ongoing learning so that all employees can maximise their economic potential fairly and equitably.; ; One of the barriers to economic equality is digital exclusion. This was highlighted during the pandemic when so many lacked the economic resources to learn or work from home effectively. Against a backdrop of over 80% of working-age adults agreeing that digital skills will become more important in the workplace, this highlights the importance of tackling economic inequality.; ; Telefónica Tech has worked to tackle this problem with students and veterans who may lack the digital skills to enter the workforce through a platform of investment in learning and development for all staff regardless of their role within the organisation. Once in the workforce, we also continue to invest in ongoing training and personal development. It is recognised that the value of skills already obtained has a diminishing lifespan. Therefore, to stay relevant and productive, employees need to be encouraged to adopt a mindset of continual learning. Telefónica Tech supports this by providing the time, resources, and structure to enable staff to upskill or re-skill through internal and externally provided courses covering a broad range of operational, administrative, technical, and personal development subjects.

  Equal opportunity

  At Telefónica Tech, we are convinced that the diversity of our teams, combined with an inclusive leadership style, helps us to achieve better business results. That is why diversity management and inclusion are part of our strategic agenda.; ; We see diversity as an essential source of talent. We believe this because we start from the principle that only by working to guarantee an inclusive working environment, where equal opportunities are a reality, will we promote an attractive working environment conducive to all people’s growth, regardless of their personal characteristics.; ; We are strongly committed to developing an organisational culture and identity of equality, pluralism and inclusion, in which the uniqueness of our employees’ skills, capabilities and ways of thinking help us make the best decisions.; ; For this to work, it is important to emphasise inclusion. We do not want to reinforce the pigeon-holing of people into closed groups but instead seek what unites us and create an inclusive company discourse that embraces all our employees equally. We are convinced that we will succeed in breaking down the inequalities associated with labels by managing diversity from a crossover perspective of inclusion and integration.

  Wellbeing

  The pandemic has highlighted the need for organisations to rethink well-being in the workplace. Well-being should be seen as something that is brought about through a business-wide change of attitude. This includes using a mixture of personal approaches to human interactions and technology to create an environment and workplace that provides a sense of purpose, belonging, flexibility, support, and recognition.; ; A workforce with a strong sense of well-being will exhibit the characteristics of being happy, healthy, and resilient. We aim to develop a culture that invites and retains our colleagues to develop their careers at Telefónica Tech. As part of this desire, we are committed to creating a healthy work-life balance by:; • Providing a range of benefits and initiatives to all of our employees.; • Promoting a healthy lifestyle at work and home.; • Protecting our people’s health through access to a range of medical and complimentary benefits.; • Promoting a culture of personal development.; • Creating an environment where well-being is the responsibility of all to promote.

Pricing

• Price: £350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Andrew.Knight@telefonicatech.uk. Tell them what format you need. It will help if you say what assistive technology you use.